Name: 7 Cups: Online Therapy & Chat
Rating: 4.5042 (5950 reviews)

User Reviews for 7 Cups: Online Therapy & Chat

4.5 out of 5

6K Ratings

2 years ago, johnishaxo

My thoughts 💭

I’ve been a member since 2015 and I love the app and all but it’s not the same how it was back then. Back then you had listeners who actually cares, they would check up on you and they would respect your feelings and they’ll help you understand your thoughts. But Today listeners they’re not the same: When you book a listener and trying to find someone to vent too. A lot of them don’t be online and when you do get a Listener. The listener barely responds or take FOREVER to respond. Also The listeners be acting as if they’re so much NOT interested into your conversation. Recently, I was venting to a listener and the listener was giving me this vibe as if they didn’t care or they wasn’t interested into the conversation. I felt offended because the listener came out nowhere and kept it short and simply and said “have you tried therapy”. That’s rude you don’t say that to someone. Especially if they’re underneath a lot of emotions and they’re venting to you about what’s going on in their life. If I was interested into seeking therapy I would have sign up for it. and I really did hurt in my feelings to where the point I block the listener. As I said at the beginning, I love the app it’s very comforting but I feel you guys need to do better with Volunteer listeners.❤️

4 years ago, SnowBunnySwag

10 out of 5 Stars!

I think that it should be stated that you can sign up & use 7 Cups on the Internet because I had no idea until I went there for the FAQ information. The app is good for messaging but to really get the most out of 7 Cups you need to use the computer. I think this is a great service. I have always wanted to help others like this & now I can but it is hard being a listener at first & figuring out the correct way to respond because you can’t just say “oh you need to leave that guy he isn’t any good for you if he is cheating & beating on you.” There is another app called Therapeer where you can actually give people advice like that & that app is easier to me because you can give them advice & speak to them in more of a conversation like a friend would do. Anyway, my advice is to get a mentor & have them practice mock conversations with you before you try to help someone by listening to them because you don’t want to get to your first conversation & struggle with what to say to them. Overall 7 Cups is amazing! If you don’t want to listen & just be a member that is cool too. There are forums for every topic & they have things to talk about every week & do weekly check-ins & stuff to promote everyone participating in the forums. Overall, I give 7 Cups 10 out of 5 Stars!

6 years ago, No one important ✌️️

People are encouraging self harm in groups

I downloaded this app because I have a lot wrong as far as mental illness, but being someone who struggled with self harm for years and having it took me years to stop when I entered a group chat to talk and maybe feel better just to see “just cut a little” “don’t let anyone see” as if self harming is healthy definitely made me feel much worse. I understand why people do it, I did it, but it’s still not healthy and if you’re trying to help people get better you either need to monitor the group discussions for things like this or do away with them and only have listeners, but as is it takes forever to get a listener, if you get a listener, and most disappear on you in the first few messages. This app has a lot of work to be done if you really intend on helping, because if i had stayed in that group and said how I’ve felt recently, I wouldn’t only feel worse but likely have intentions to do something harmful to my self because I would have been told “do it, its okay, it’ll make you feel better” by the others in the group. The only really useful aspects is that you can pay to have a therapist (which not everyone can afford making the app near useless to them if they really need help), the small but beneficial activities to fill your cup, and the bots which only listen but are very useful when all you need is to vent because it literally does practically nothing besides listen.

6 years ago, Squid0

7 Cups can be very helpful

I am both a listener and a member of 7 Cups. I have experienced mostly good things here. There are actual therapists that you can get in touch with, as well as trained listeners who can be there to support you while you vent, or help you to find new ways to calm down and feel better. I’ve enjoyed it so much as a member. As a listener, it can be hard sometimes because there are 20 people waiting for a listener usually, and at least 5 of those people are usually trolls and will just send nasty and explicit messages. If you’re reading this, and are thinking about making a troll account, YOU ARE TAKING TIME AWAY FROM THOSE WHO ACTUALLY NEED OUR HELP and it’s NOT COOL. I gave the app 4 stars, because not every listener is going to the the right listener for you. Sometimes you have to talk to one or two people before finding someone you feel comfortable with, but that’s the same with finding your own therapist too, sometimes. This app can be super helpful, the good far outweighs the bad!

3 years ago, Ktperulima

Misleading and lacks transparency

7 Cups has been misleading and dishonest with me about whether their online therapy had video calls. If you look at the therapy page, it doesn’t clearly state that meeting with a therapist is messaging only, so I subscribed, immediately saw there were not video calls, and immediately cancelled my subscription. When I emailed them, I got very cryptic replies, at first only refunding $50 of the $125 I paid with no reason why it was that amount. I requested again to receive the rest of my money refunded, and their email reply took much longer this time, 4 days later finally saying that they granted a “full refund” of $70 more. There were still $5 remaining they never refunded. I requested again that they refund my remaining money, and they have refused to respond to my request, it has been 1 month with no response. They have also never provided their reasoning as to why they only paid $50 then $70. This makes me feel like this company is purposefully being misleading and dishonest through lack of transparency. I asked them to delete my account as I don’t want to be involved in any more of these dishonest and non transparent transaction, and I hope 7 Cups amends their business practices to be more transparent in the future, especially because the other features of their website like meditation techniques and listeners are a good idea.

5 years ago, Prefer real therapy

Not Real Therapists

At first I was genuinely in love with this app after I had heard it was free therapy in which real therapists or volunteers would willingly and professionals help people with serious problems. But no, when I used this app, I was given 7 random users to choose from (who were teenagers) who simply chose the “listen” feature of the app. The app says that it respects your privacy, but the random users hardly agree to such. When I finally was assigned a user after waiting a week, I explained all of my problems to him in 1 short paragraph about my issues with focusing and maintaining motivation and a good mindset. He told me “clear your head and just study,” which is completely useless because I obviously can’t. And when I told him that didn’t help, “it’s just not that simple,” he replied with a sad-faced emoji. His 3 word responses showed little interest and professionalism. The app also made me take a quiz about ADHD and the help hotlines kept popping up on my phone, that was it. No professional was linked to these quizzes to help prevent any suffering, but linked to a randomly chosen teenager. As my final statement, no one should ever rely on this app for help because the user may respond with 🙁 and leave you on read. If anyone were in a state of such emergency in need to call the suicide hotline, this app would worsen the conditions in which the struggling user would already be sick of; being ignored and feeling helpless.

2 months ago, MamaYayaa

It’s better than it’s ever been before

If you tried it in the past and didn’t feel supported, I think you should give it another try! Whether it’s on the app or on a desktop, listeners are there to help! The desktop has a lot more to offer too and it’s wonderful to have a community. Here’s my personal experience: Many years ago I tried 7 cups and didn’t have a great experience with the Listeners. At the beginning of the year I decided to give it a try again. I had a wonderful experience this time around as a member and found listeners who were very empathetic and genuine. It has given me a place where I feel heard, seen, and validated and the listeners helped empower me to go after some do the goals we set together. I am experiencing so much growth in my life and feel more authentically me than I ever have before. A month ago I decided I wanted to give back and went through the training to become a listener. I already have several members that I listen for regularly and they tell me I’m helping to make a difference in their lives.

4 years ago, savagepanda2

Not satisfied with the service but they won’t refund me. Going to dispute the $150 charge tomorrow

I wrote a lot to my therapist about what I wanted to get out of my therapy and all I got back was “those sound like good goals” and I got sent a bunch of links to meditation audio and a book. $150 a month is a good amount of money for me to spend and this was a waste. I was expecting for someone to actually read what I wrote. I feel worse now because I feel like I’ve wasted $150 (charge already went through). I’ve been speaking with their customer service via email since February 7th and was offered a discount on my next month service (which I declined). I said I’d be fine with switching to their $50 per month 1 message per week plan. This was on February 24th and I haven’t heard back from their customer service since. DO NOT USE THIS SERVICE. They won’t refund your $150 if you’re not happy. I disputed the credit card charge at the end of February and now (March 23rd) my bank is asking me to mail or fax signed agreements and cancellation confirmation that they have to receive by March 30th. I feel like this is going to stress me out more than it already has so I’m not going to bother. So even if you dispute the charge once they refuse your refund, you won’t get one.

5 years ago, mayoversun

It’s ok

Ok. I feel like when going into this app for new comers you need to know these are not real therapist. Theirs some things in the app that needs help. Like some of their community chat platforms whatever seems to encourage some bad behavior. Also some of their listener’s can not be the best. I feel like the training of listeners should be longer than just 40 minutes. But their is some good in the app and great potential. Like maybe the app should be like a sorting system. Like a listener can choose 1-4 things they surely can talk about and relate to. And a member can pick what is their main problem is. And can either be given a choice of listeners. Or that certain category can be given to people who can help. Rather than to anyone who is available. But I can say there are some good people on the app. Most of the listeners I had we’re really helpful. And others were not the best. Just a word of caution know what your getting in to. Theirs not really a lot of professionals on here. Some listeners are going to be helpful and some will not. The people on their are mostly there to hear you rant.

6 years ago, CoyoteCrunch

Great idea but just doesn’t work

I was excited to see an app that helped offer a free version of help for people who need someone to talk too. However after NUMEROUS attempts at talking to listeners all of them either don’t respond from the beginning or as soon as I bring up what I want to talk about, they stop responding at all and I’m at square one again. I tried both picking my own listener and letting the apps robot pick one for me. This kind of treatment really made it feel like the listeners don’t even care about what I need to talk about. Which for anyone who is probably a more sensitive person than me with their issues might take a bad way of “great even people who are suppose to listen to me don’t even want too, I’m worthless to even people who don’t know me” Again great idea but there needs to be a way to actually get responsive listeners this app could really be something. Other than the issues with the listeners I do appreciate the guided steps to fill your cup that have a lot of small and simple activities to help you along your way. Loved those!

6 years ago, brightVibes

Listener and Member

I found this app when I was at a low point in life, but I didn’t actually want to speak out loud. I am pretty introverted, but this particular space of life I was in, I didn’t really know how to articulate how I was feeling. Typing it out really helped. I was fortunate to find Listeners that really cared, and was able to vent in a safe space. Soon after, I came back as a Listener. I have been able to speak to over 100 people, and have had people return back to update me on their lives, and vice versa. I love being able to check back up on people who had reached out to me, and watch them progress. There’s no way to make sure every single interaction is perfect, but don’t give up hope. There really are a lot of quality Listeners who are more than happy to spend time with you, making sure you can keep your hope alive. ♡ Thank you 7 Cups, for giving me a space to be heard, and for giving me a space to give back.

6 years ago, YikesGal

Yikes.

Great concept, but could absolutely be done better. You can vent, yes, but more often then not it can take forever to find a listener. And with that, when you do have a listener, all of my experience with them have been extremely poor. They clearly had no idea what they were doing (despite there being a “mini course” you must take and pass to become a listener) and have even left the conversation completely, or had me leaving feeling worse. To make all of this even worse, being a listener is a complete gamble. I decided to try being a listener out to maybe help people that had a bad experience, but even being one of this was difficult! Once my account was fully set up, I right away had requests from charters which I accepted. All of those times, they were just trolls that made explicit sexual comments and remarks which made me feel sick to my stomach. I had high hopes in potentially helping people through this app, but all I got was just a mess of ridiculously easy “training,” sexual harassment, and disappointment. You’re better off just seeing a counselor or finding a friend to talk to.

3 years ago, CrazyCurlyOne

Know What You’re Getting Into

I signed up for 7 Cups about half a year ago, and I have noticed some significant things about it that I felt should be shared. You should NOT join 7 Cups expecting to be listened to by licensed therapists for free. 7 Cups is doing it’s best, but not everyone who joins as a Listener is going to be perfect. Many join with good intentions but it doesn’t always work out. If you go on 7 Cups and expect to have all your problems answered by a knowledgeable licensed therapist, you are going to be disappointed. However, if you go on there looking for a friend who will listen compassionately to what you’re going through, you will likely be happy by what you find. Another point is that when we go through training to become Listeners, we are instructed not to give advice. This is hard because basically everyone who goes on 7 Cups is looking for advice. If you want someone to give you advice on what you’re going through, 7 Cups is not the place for you. Long story short, know what you’re getting into when you sign up for 7 Cups. It isn’t a group of free licensed therapists who will give you advice. It’s a group of trained Listeners who will do their best to compassionately listen and relate to what you share:)

4 years ago, SniperGetter

Judgmental/Inappropriate Listeners

Many listeners are very critical in forcing their views and opinions onto your personal situation instead of just listening. I had one go off on me while I was venting expressing their opinion how “stupid” I was to them making my situation and my experience seem insignificant. Many want you to get to the point quickly so they no longer have to listen to you as well instead of talking you through it. Even the “5 star” listeners. At the end of the day these are just people with their own problems and their trying to distract themselves by helping others which is unhelpful in the end. Many only reply once to say Hello and never reply again. And they put a limit to how many listeners you’re able to connect with daily with, in situation where listeners don’t reply after the first reply how does that limit make any sense? Not to mention many male listeners acted in appropriately trying get me to add them on social media websites, clearly trying to prey on somebody in a vulnerable situation which is DISGUSTING. I’m able to see right through but, I feel sorry for others who can’t. This platform shouldn’t exist, and shouldn’t be used.

3 years ago, @lexisitz

Love the app but sometimes isn’t the best at moments

I’m a listener and a member I go back a forth with these accounts. They’re allways some sort of nasty or mean people that are either a listener or a member. I got told many rude things. That obviously bothered me so much. Tho I love being a listener it makes me feel great in myself. Till I tried getting into my account and it said something about application denied. So I’m very confused. And I checked my emails on it and I have no emails. I even tried joining on my phone and it started glitch like crazy. People around me where looking at me weirdly because of that. It’s so hard to get fast reply from support. Tho I just want my account back and im just so confused why this has happen. It’s a bit wrong that they didn’t even send me a reason why they did this. Overall im just upset about what has happen and how it glitched my phone so bad that I had to deleted the app and that they didn’t send a message why they did this. And the people on this app doesn’t help at all. They said nasty just nasty rude things.

6 years ago, Saleem's Honesty

An Incredible Site With A Pretty Decent App

It’s hard to talk about 7 Cups without sounding like some paid advertisement, but honestly, this site (and with the conscience of the app making it accessible) has truly changed my life in a positive manner. I highly recommend anyone who deeply feels that what 7 Cups is reaching out to do sounds like it’ll be something that interests them to definitely check out the site and download the app. Since I have, I’ve truly felt a sense of positive progression and fulfillment in my life which has been seriously lacking for quite a long time. My only downside for the app would be in the technical department where sometimes navigating to find a specific conversation that I had with someone isn’t as smooth sailing as it should be. The app doesn’t do the greatest job at directing you to the particular reply or upvote that your post got in the Notifications section. If it does, then perhaps I thought it’d be shown to me how to get there with a simple click of a button like another other Notifications section on a social interaction/communication-based app. However, the intentions are great and the grand scope results and life-wise reward is beyond satisfying. I cannot emphasize enough that anyone looking to find some form of therapy or just someone to talk to or perhaps listen to may at least want to give 7 Cups a shot.

6 years ago, cmsxx

A Wholesome and Rewarding Environment

Wow! 7cups is truly amazing. There really isn’t any other way to describe it. It’s an environment of mostly intelligent and caring individuals who are real people, helping real people. The bots at 7cups helps teach amazing lessons about overcoming anxiety, depression, social disorders, LGBT+ issues, relationship issues, domestic issues and abuses, as well as keep a journal of your day to day struggles by asking questions such as what have you accomplished today, are you proud of this, and what you wish you could’ve done better or accomplished. Listeners are well trained, and many go above and beyond what is asked of them. If you’re going through something, or need support for anything, give 7cups a try. You won’t regret it. It’s a great alternative to traditional therapies, as you find your path and grow with the support of other amazing individuals, from the comfort of your own home, or anywhere really!

1 month ago, 1Vtte

Safety Failure

I happened to sign up as a listener and was thrilled to participate in such a noble idea. I am a great sounding board. I have always prided myself on being someone who you can vent your thoughts and opinions about pretty much anything. However, this app is not just for venting. I perused through several components of it and found disturbing and inappropriate content that is far from professional. There is no “safe” feeling throughout the entire app. People are using it for dating, I noticed sexual innuendos in quite a few conversations. Also a strong feeling of misogyny that is never warranted in a place where people are trying to keep their heads above water into days current state of affairs. Especially after the “Me Too” era. Moderators allow far too many people to say whatever they feel without impunity and it’s tasteless behavior quite frankly. I am hear to say that 7cups falls short of delivering a truly amazing experience and idea by not staying on top of these issues. It has the potential to really be a superb platform for the underdog, however, at the moment it is far from stellar.

3 years ago, Subject A5 The Fangirl

great idea, bad execution

i'm both a listener and member here and the idea is great. a place where you can volunteer to help people or reach out for help. i love the community and the general idea of 7 cups. however, it has several flaws. both the app and site are slow and crash constantly, which is frustrating if you're a member seeking immediate support and if you're a listener trying to respond to your members promptly. the site as a whole is very outdated, from the issues of slowness and disorganization, the confusing forums, and several help guides, instructions, etc. that are no longer useable and need to be updated. the other issue i have is with the system. it's very easy to become a listener which is not good because often people will join specifically to bully people seeking help or just don't really put in the necessary effort when listening and leave members feeling worse off than when they came. i was very surprised how much slower things are on the member side. as a listener, things are somewhat slow, but i waited for 20+ minutes to connect with a listener when i logged in as a member. this doesn't add up because they claimed the wait time to be about 2 minutes. i don't think it was an issue of listeners not picking up my request but of my request not being visible to them. overall i like and support what they're trying to do i just think they could use some major improvements and updates

6 years ago, Jellybeans11

Pretty good, but it won’t let me back in.

I used this app for about a month, talking to a listener when I wanted to just talk and it was really nice. I recommend it for people that wanna get stuff off their chest, but don’t have anyone to tell it to. The concept and purpose of the app are pretty good. My only problem is that I can’t seem to get back in. I wanted to check up on a chat with one of my listeners, but when I opened the app, the little loading circle would appear instantly and nothing would ever load. I could change the page I was on, but it wouldn’t load anything (for example, I could go to the chat page, but the chat itself would load/update). I tried deleting the app and reinstalling, and I got was the same problem as soon as I pressed the log in button. I checked my WiFi and restarted my phone, but nothing has worked. And for some reason I can’t reach it online either. Idk if the app is just down, but I’d love to be able to get back in.

5 years ago, aadhduddudhd

Not so good

A couple years ago you may could occasionally have found a decent person to talk to that’s considered a “listener “, that’s the only free service they offer. Now, not the story. In the past hour I have tried 5 times to talk to one, you either get the person who replies with 1 word, or doesn’t seem to know what to say, although in real life I’ve seen an actual therapist fall asleep at a desk, so ying/yang. Any one of the so called listeners wether one word replies or not, cannot get more than 2 minutes into a conversation without saying “gotta go”, or just stop responding all together. And altho I have a degree in psychology, sometimes it’s just nice to be able to spill it all to a stranger late a nite when U can’t sleep. The course they have to become a listener is a joke. If U take the course and select the wrong answer to a question all U have to do to pass it is keep clicking buttons until U have the correct answer and it doesn’t give a score if U click the wrong button. So basically anyone could pass the “listener “ test just by clicking buttons til they all show green. Not a good system.

4 years ago, Aubriellerogers

Honestly? Outstanding.

If you can’t afford actual therapy, they offer different plans for you to talk to certified counselors. If you still can’t afford that or you just need someone to talk to, they have your back there too. Their whole support system is fantastic for whatever may be plaguing you. Anything from anxiety/depression to dealing with medical issues within your life. I highly recommend getting this app. But with all apps, give them the benefit of the doubt. Don’t let one iffy conversation sway you against them. They have so many people who offer to help and each of them help in many different ways. Not to mention their customer service, while not the most timely, will help you out as much as they can if not beyond. I am not being paid of primped to write this review. This is from me, a very satisfied and happy user of this app.

4 years ago, mmmb0

Unethical Business Practices / Bait and Switch

Signed up to test it out after several weeks of a lot of stress. At the time, their app stated that refunds could be made if I wasn’t happy w their service. I only messaged the counselor for 1 day, but she didn’t seem to have experience with my types of issues, and then I cancelled a couple weeks later. Only at that time was I told that there was a much shorter timeframe to receive a refund: 3 days. Their rebuttal was that their website states this, and it’s shown clearly if you check out using their actual website rather than the app. However, I did not use the website to check out, the app check out page did not state this (this is the part I find extremely misleading and unfair), and their FAQ pages at that time did not state 3 days anywhere (also extremely misleading). Really don’t trust them after this experience, and would not recommend them based off this. I even sent screenshots of their FAQ to show they were missing this critical information. To me it shows they are okay with less than ethical business practices, they don’t have empathetic customer service, and perhaps they are in need of the money so they’re willing to keep funds from a customer who definitely did not use $150 worth of therapy. All signs which point to the potential for more poor experiences with this service and the potential to take advantage of customers, which is very bad for a service which purports to help folks - like a payday loan.

6 years ago, Livelyday

it only took two days

i had been struggeling with being stuck and unhappy for a long time, month and months on this issue, i got really upset one night and no one was awake to talk to me, so i found this app. after useing it for one night i realized the issue was different than i thought it was, and after useing it for a second night i found a solution that had almost no downside, i didnt need to do anything drastic like i thought, it was so simple. i had this app for two days and it solved a problem thats been stuck with me for months. i cant get over that, thats so amazing!! while the app itself might be a little finicky, the community is lovley the activities are actually helpful, and Noni the bot is my favorite thing ever! thank you for making me feel better tonight than i have in months

6 years ago, Dissatisfied IFD

Helped me a lot

So I was a teen and going through a pretty stressful move, and I was stuck inside all day and had not a lot of contact with the outside world. I got really depressed and had suicidal thoughts daily. I wanted to get help but I wanted it to be anonymous and I didn’t want to trouble anybody. I found 7 cups and it helped me immensely. All there was was encouraging stuff and, after about 5 months of using it, I was depression free. I gladly deleted the app and I have been amazing ever since. This is a wonderful app for those who need an out and somebody to talk to and get advice from. I think the group chats should be monitored because there’s a lot of stuff on there that hinders some people instead of helping. But overall, I think 7 cups helped me get rid of my depression and I am a better person today because of it.:)

4 years ago, Abcdef88998

If I could give 0 stars, I would

To start off, the app seems very underdeveloped and hard to navigate. If someone is downloading this app, they’re obviously in a very vulnerable place. Just as I was. The “listeners” are extremely inappropriately. The one and only listener I had constantly asked me about s*x and made me extremely uncomfortable. I told her that it made me extremely uncomfortable and she continued to ask very inappropriate questions and say horrible things. This app will tell you that you have a free trial with therapists to test things out. Me being naive, I went for it. My card was charged the whole $150 for the month and I never got a refund. To this day, I still haven’t got a refund for it. The apps “support” is extremely hard to work through. If you have any issues or problems you’re on your own. They never answer their phone or emails and it’s nearly impossible to to get in contact with this company. Overall, this is the worst experience I’ve had with any app I’ve downloaded. I never leave reviews either, so that’s saying something. If you’re going through something and are thinking of downloading this app - don’t. I promise you there are way better resources out there for you to use. I know I sound like a “Karen” right now but I’m just trying to help anyone who’s thinking of downloading this app. I don’t want anyone to have to deal with everything that I’ve had to with this app.

6 years ago, ranmusic

No Common Courtesy and Etiquette.

The app is fine, and you can occasionally find listeners who are truly great. However, the majority of the time, you are constantly battling the policies, listeners and management of the company. It's hard enough to come here and spill your soul over your issues but when listeners simply abandon you suddenly, it really gets frustrating. I understand that listeners (and members too) may have to leave suddenly or something comes up. It happens to me too. But when it becomes a chronic problem, it has to be dealt with and it never is. The only think I have suggested is to have 7cups train listeners on using common courtesy when things do come up. Simple things like a quick note to say they have to leave or whatever they need to communicate. In the event that a listener cannot leave a message, that person can come back later to acknowledge the sudden departure. Something, anything! And if they say they will check on you or follow up, especially if they give a time frame, they should actually do it! This is a serious problem, especially when dealing with the sensitive issues that members bring up. Management just refuses to deal with it and implement tools to help minimize these occurrences. And much can be said about the quality of listeners as well but that's for another time. Use 7cups if you need to but be prepared for the challenge of dealing with the bureaucracy.

5 years ago, CH904

7Cups of Tea

I used to use 7Cups a few years ago and it was all fine and dandy. It helped me feel better and it was great. I downloaded it again and found out that on both the site and the app that you have to pay. This makes me extremely mad! Not only do people need free counseling, but who is actually going to pay for this?! This is so annoying and inconveniencing and I am very angry at this! Real counseling that you have to go to is 1 expensive, 2 can take up a lot of time, 3 can be hard to get to, 4 can take up time in busy schedules. This is very hard for me to understand why they would do this. 7Cups was convenient and free and helped me a lot, but now you have to pay for everything!! Plus, people who need help aren’t very inclined to pay for it when they really need it are they? By having it free and easy it was a lot easier then having to pay and put in personal info and all of that stuff. The new 7Cups is very bad. I really hope that the 7Cups creators read this review and realize that they need to change this.

4 years ago, j&d8

If I could give zero stars I would.

I was a listener for them for several months. I had 24 5 star reviews and only positive comments. Today they deleted my listener account without ANY reason. None. I’m mostly upset because I care about the people I listen to and have ongoing conversations with them. I was given ZERO feedback. You’re not paid to be a listener. It’s all volunteer. You’d think they’d treat their volunteers better but apparently not. Gratefully I did a screen shot of my reviews. I’m high disappointed in the lack of integrity as a website. You’d think they would treat their volunteers more kindly. I’m sure I can find a place that will! I’m more saddened because it’s Christmas Eve and tomorrow is Christmas. Some of those I listen to need extra support and they trust me because they felt safe opening up to me and now I can’t be there for them. 😞 Christmas is already tough and this just made it harder. At least I can pray for those I listened to. If you want to be appreciated I wouldn’t volunteer for them. If you want to know when you’ve done something wrong and be able to comment on the feedback, I’d pass 7 cups by. It’s a business after all and their goal is to get referrals to their paid counselors. So I guess somehow you’re supposed to be a good listener but not too good. I’m heartbroken for those who will now feel I abandoned them when nothing could be further from the truth! Way to go 7 cups!

4 years ago, a guy looking for help

I had my doubts

I’m skeptical about chat apps. But a recent issue had me seeking help from someone and I stumbled upon the 7 cups website. Truely a unique place if something’s troubling you. May take a time or two to find a listener that you feel really gets your situation but once you do it’s infinitely rewarding. Group chats can be a bit... chaotic, but most on the app seem to either genuinely want to help or genuinely want help. Only issues I’ve had have been some odd connection issues (but a recent update happened. Maybe a bug they’ll fix shortly) and notices about this that and another thing that can cause some issues in group chat (again. Update may have fixed). Totally free but good enough that I’m considering subscribing to the monthly plan to support

4 years ago, robbeck67

Great service but the app is lacking in the ability to get notifications

I have been a listener on 7 Cups for about a year and a half. I love being able to help people and find the experience very fulfilling. The app itself isn’t too bad but when installed there is no ability to get immediate notifications of new messages. When you open the notifications menu on your phone the 7 Cups app is not even listed. There is a setting in the app itself for notifications but it doesn’t do anything. The only option you have is to be emailed when you receive a new message. I think it’s important to be able to respond to the people you help as soon as you can. I have a few people that I keep in touch with but don’t know they have messaged me until the email notifying me is sent out. If this were fixed the app would be greatly improved.

5 years ago, crlydrko

few problems

I really like the idea of this app and it can be extremely helpful at times. however, I rarely use it because we have no say in who our listener is. I’ve had occasions where I am only comfortable speaking with a female about a problem for personal experience on their side, or sometimes I may be more comfortable talking to a male for other reasons. I can’t request a specific gender or age group and that makes me feel uncomfortable at times. I know it’s completely random and anonymous for a reason, but I would feel a lot more comfortable being able to pick preferences when I feel I need them. Lastly, there is a glitch that shows I have a notification at all times- the little red “1” on the app on my home screen, even though i cleared all my alerts in the app. it drives me crazy because I don’t know when I actually have something to look at!

6 years ago, Cloeycallahan1234

Wow

Let me start with the fact I have never written a review for an app before. My first experience with 7cups was absolutely amazing. I was shocked to see that the app had a small amount of reviews and a good amount of negative ones. I’ve been needing someone to chat with after feeling like I couldn’t talk to anyone else. Within minutes I was connected with someone who was very similar to me in all aspects. She knew EXACTLY what I was going through and was able to lend herself to me. I didn’t feel judged and I felt like she was truly listening and creating thoughtful responses. It really surprised me. I chose this app just to see what would happen, not really counting on much, my listener was truly amazing and I am so thankful. I would really recommend this app!!

4 years ago, Writingareview163737362

This app is useless

These people are not professional therapists. All they say is “I understand” “this is a tough time” and never actually give any advice. I’m dealing with a breakup that happened 2 days before this pandemic closed every therapists office and now I’m just a sitting duck that is receiving no help at all. I have an anxiety disorder and all I get is “I understand” or “just get over him” they don’t get it!!!!!!! It is so much more difficult than that when your ex keeps constantly popping up in your head every single minute even while working and especially when I’m asleep I’m having constant weird dreams and nightmares about him every night. I hope there is something else out there that can help me better than THIS APP.

6 years ago, Tanxgrl

Gave it several chances, was disappointed multiple times

I have used this app many times in the past to reach out to listeners to talk to, and have made an effort to be specific about my problems and give my listeners the benefit of the doubt. My last few experiences in finding a listener have been wholly negative, with the most recent one using my problems as a springboard for his personal epiphany. He didn’t seem like a bad person, but it was exasperating to turn to a service in hopes of finding a listening ear and instead have the roles switched on me. The quality control for listeners on the site seems very poor, and I’m beginning to realize it may just be more fruitful for me to bite the bullet and continue shelling out money to a therapist who I can only see once or twice a month. The reality of volunteer listeners is clearly not as helpful as the ideal that others make it out to be, and just “finding someone to talk to” is a much more complicated reality than people who push the notion are willing to admit. As many reviewers on here have already said: great idea, poor execution in practice. Seeing a professional—as expensive and agonizing a process as it can be—seems to be a lesser evil at this point. At least their training is adequate. In general, the world of mental health care is hit-or-miss, and Seven Cups is no exception.

5 years ago, OpalCosmos

Listeners aren’t very helpful...

I think coming by a genuinely caring listener must be rare. The times that I’ve tried, I always come across people that are as uncaring as can be. Sometimes, they completely ignore the issues you want to discuss, and prefer to bombard you with questions about your age, gender, where you’re from, how old you are, etc. Other times, you may think things are going well, only to be ghosted and left hanging after you’ve spilled your guts to them. I think there needs to be something done, because I have a strong suspicion that some users take advantage of the fact that these are vulnerable people, seeking help... The active community seems to have some honest, compassionate users, though. Perhaps it’s better to engage in the forums than seek private one-on-one convos. I appreciate what the app is trying to do, I just think there are certain aspects of it that can be implemented better.

6 years ago, Asher_L

On the right track

I love this app I think it’s a great idea. Without paying money you can just talk to someone and sometimes that’s all you need to feel a little bit better. This app has benefitted me in many ways and I’m incredibly grateful for it. With that being said, the app itself could use some work. It’s always really buggy, whenever I go to delete an alert or notification it hardly ever actually deletes it. I also believe that the app could use some more character and organization. My last criticism is about the growth paths. I think it is a great idea but I think the execution of it is lacking some creativity and meaning. Some of the a activities simply seem lazy. I really hope you guys continue to improve the app and I am looking forward to watching it grow into a really amazing app. I wish the best of luck to all of you

5 years ago, CHeY ChEy(;

Such an amazing app

I love everything about this concept and to see it come together so smoothly is really awesome. I came on here when I was struggling through a dark time and met a listener that really helped change my mindset. After that I knew I wanted to help other people to so I became a listener and it brought a sense of fulfillment into my life to be able to really make a difference in peoples lives. I am so happy to know that even with all the bad things happening in the world, there are still good people here just trying to make a difference. 7 Cups is really an awesome app in itself. It sometimes gets a little glitchy at times so it’s better used on the internet, but overall and amazing platform!

4 years ago, WaterfallMusicProductions.com

The best therapeutic app out there!

I love this app! It very obvious that the founder and creators of this app are kind people with big hearts. It is so well thought out. People supporting other people. Then there’s also the ability to get professional help. There is always someone here to talk to. You can also train to be a listener and support someone else. One day you might be in need and another day you may be helping someone else in need. I think it’s brilliant! I think anyone considering going into the field of counseling or therapy should have this app. 7 cups will be one of my favorite places and apps forever. I wish I could give more than 5 stars. Thankyou Thankyou Thankyou.

6 years ago, BOOOOIII

Self gratification for listening and doing absolutely nothing.

Hello, so personally I do like the app, I do like the website I enjoy how welcoming it is and the plans, guides, forums, chat rooms etc are all really helpful, informative and easy to navigate. However, I’m not talking anything about those features of the website. I’m talking about listeners. I honestly can not get behind or feel comfortable or like I’m talking to a real person with the way they train them. Not to mention, how is it right for someone to bare their soul to you, and all you can say is you hear them and you can refer them to a therapist ?? And then you give the listeners this gratification that they did something ? No one did anything ! Just agreeing and offering a HUGE thing that is shoved in your face 99% of the time on literally everywhere on this platform ( therapy) is not helpful! I understand it can be harmful to give advice if you said “yo I’m a trained professional pls take this to heart “ BUT NO ONE DO THAT. I rather hear someone’s second opinion than just have a WALL agree with me, and somehow think their doing something right or that they’re helpful Swear to god typing everything out on a “cloud” seems more helpful and releasing lol I really can not get behind listeners.

5 years ago, EugeniaFlamingo26

Seriously made me feel horrible about myself and my identity

When I first saw this app, I thought it was a really great idea. But literally as soon as I downloaded it and started talking to a “listener” about my problems, I felt looked down upon and ironically enough, not listened to. My listener had told me that my sexuality (which was the topic I wanted to talk about) was essentially a distraction in my life and that I just needed to focus on the “important” things, like studying and getting work done so I could get into a college. My listener was a college student, but for some reason they acted like they were SO MUCH older than me and often told me “wow, you’re so young.” They were extremely condescending and legitimately made me feel like what I wanted to talk about didn’t matter at all. This made me feel small and ignored. In all honesty, I don’t think I will use your app again, as I’d rather not take the risk of going through that absolute bs again.

2 years ago, Katem150

Listening

Hi I'm a listener and member on 7 cups of tea. Right now I'm talking about the listening portion of 7 cups. I have noticed that some of the listeners especially if you are in a program aren't always willing to listen to you especially if you are struggling with the tests for the program that you are trying to get into. You tell them that the wording to the feedback is hard or confusing maybe do to a learning disability and some of the listeners will tell you that you just don't want the help. You ask to speak to someone else and they are the only ones who you can talk to. When you try to explain yourself some of them don't want to even listen to you. How is that fair? Sometimes it's hard for someone especially if they have a disability open up to someone about it. As listeners we need to be patient. Thank you for listening to me. I appreciate it.

6 years ago, Mary Lamonds

❤️

I’m going through tough times but I was scrolling through Pinterest and seen this as a recommendation, and I like to try new things. So I downloaded the app, opened it, made a account and started using it. But after about 30 minutes, I became bored. So then a month later, I opened it again and I’ve found so much help. These people are so supportive and relatable, and there are so many options to chose from and test to take that are pretty easy. I recommend this for depression, anxiety, bullying, mental health issues, diseases and much much more. Have fun using this helpful app and I hope you found what you were looking for!!

4 months ago, Phogpond

Honestly, don’t get it.

This app used to be one of my main go to when I was feeling sad, but now it just depresses me even more. Every time I go on this app and I try to find someone to speak to. It is either someone asking me for inappropriate things or I get no response at all. Honestly, there is really no point to getting this app because you would just have it be sitting in your library because you are not even able to use it for its purpose because there are more than a few users. And if you are in English speaking person, it is a little bit of a challenge to find someone who does speak English, I’ve seen three or four English speaking people and the rest spoke different languages which is not a complaint by any means just a little thing to look out for or keep in mind when or if you install this app. I will most likely be uninstalling it soon because I’ve gotten tired of it just taking up space and not actually serving its purpose. But again I used to get great people who genuinely did help me and the time still was high, but at least I got to talk to someone unlike now where I put in and it hits the 30 minute mark and I get no response I cancel it and go onto the next person.

4 years ago, Trinity.LynnXXX

Member Turned Listener

I used the 7 Cups therapy device and found it very convenient and helpful because it was all text-based. I felt supported during a difficult major life decision. I explored 7 Cups to find other self help tools like the growth paths and forums. I thought it was so great that people volunteered to support others through hardship. Recently I became a listener and love the free training materials provided! The best part is feeling like I’m part of a positive community that genuinely wants to help others. I also love that I get support from mentors and other listeners with experience. It’s a great opportunity for self development while doing something meaningful. There are so many kind volunteers! The forums are fun. Plus, you learn useful communication skills that you can use in personal relationships. I’d recommend using the listener service if you just want someone supportive to talk to, but it does not replace professional help. There are licensed professionals available for a fee if you actually want more specific guidance.

1 year ago, lynn 87

Nice but wasn’t very helpful

I met 1 good listener on there but my experience since then hasn’t been great. I tried the group support and people greeted me and went back to what they were chatting about. I felt disregarded. I tried private chat support and listeners will read my messages and not respond and the ones that did reply said I wrote too much and stopped replying. Why sign up to be a listener if you are going to complain about the length of messages you get?and have no patience to listen and help. I have been struggling with depression and this just made it worse I had hoped to find genuine support in real time but that’s not how it works on this app. People are definitely selective about who they help and stuff.

3 years ago, Coca_Cola✌️

Such an Amazing App ❤️

I don’t write app reviews very often, but this app truly deserves one. I started using it once I found the site on Google, and I have loved it ever since. It provides such a great community of diverse individuals who are reaching out for help or just want to be around people similar to them. As a listener, I really enjoy working with members as a guide to a better life and as a supportive friend who will encourage them throughout their journeys. If I could, I would give this app a 10 out of 5 for their amazing efforts, academic programs, and supportive communities. Thank you 7 Cups of Tean for all that you do! ❤️

4 years ago, CaitlinRose48

Literally saved my life

I downloaded this app about a year ago when I was going though the worst pain of my life thus far. I didn’t know how to handle it and I had some very horrible thoughts. The people were so kind and helped me tremendously. It may take a bit to find a listener who you connect with, but when you do it’s so worth it. They also offer tools like Q&A’s, group chats, forums, articles, and more about soo many topics. I even became a listener because I wanted to help people like they did for me, and I discovered a huge passion of mine and a potential career idea (social work, therapy, etc.) It’s truly amazing.

5 years ago, damnzel

Listeners are trolls, mean, and encourage suicide

The majority of listeners on this site are perverts or trolls who intentionally want to hurt others. I requested a listener about anxiety. After explaining my feelings, I was put down and given hateful comments. I felt worse and was embarrassed. My next listener was a pervert who turned the topic sexual. My third listener was kind but robotic, and could not speak English well. This app hustles their subscription therapy service (I believe it is $150). Why would anyone pay for such a service when you can’t even monitor your listeners? If you are vulnerable, upset, or genuinely need someone friendly to talk to, this is NOT the app for you. ****I am editing my review because of the developer’s copy and pasted response: I did contact support. I received the same response you commented on this review—LOL. I also reviewed each of my listeners and only my positive review was published. I decided to create a “listener” account. Out of 3 contacts, only one had a genuine situation she wanted to discuss. Another wanted to talk about his fetish for hospital socks (?!?!) and asked if I was barefoot, the last began asking extremely inappropriate questions about children. I reported him a week ago but see his account is still active. This app is a joke.

6 years ago, Jhaneyoverrload

mixed feelings

i like the idea of this app. i’ve been texting one of those crisis hotlines, but also been feeling like my issues weren’t that severe, i just wanted someone to talk to anonymously because i wanted privacy about the issue i was having. i found this website and the first chat i had was pretty helpful, but i was thinking to myself that this person seemed less professional than the volunteers on the hotlines, she was nice though. went to chat again, it was someone who no matter what i was talking about would ask me very personal questions about my sex life and assured me it was important to my issue, and when i would say i didn’t think that it was related at all they insisted it mattered and would say i had to tell them. one person was just chatting like we were pals and was telling me about how she hooked up with a friend on vacation. and then the most recent person i talked to i explained to them my issues and they said lol and kept sending laughing emojis. like i said, i like the concept and it’s nice to have someone to talk to, but i think there should be a better process in selecting listeners.

Description

Feeling worried, sad, stressed or lonely? Need to talk to someone? Download 7 Cups now for FREE anonymous emotional support & counseling from trained active listeners. Easy to use text chat. Real listeners available for you 24/7 & that’s not all: • Chat 1-1 with a listener any time • Feel supported in chat rooms & community forums • Access online message therapy with licensed therapists • Calm yourself with 300 free mindfulness exercises • Get personalized care with our free wellness test • Boost your mood with simple activities • Learn & grow from short videos Thousands of people use 7 Cups, winner of the Stanford MedicineX Prize for Healthcare Systems Design, every week. Here’s what some of them have to say: “Talking anonymously with a listener made me feel safe enough to really open up.” “I can just message on my way home from work and it isn’t inconvenient like scheduling a therapist.” “I got undivided attention from someone who cared for the first time in a really, really long time.” EMOTIONAL SUPPORT ON DEMAND: Feeling stressed, anxious, or depressed? Having relationship problems? Sometimes you need to vent. Finding and scheduling a therapist can be time-consuming and expensive, and you can’t always open up to friends, family, or coworkers. Now you can get emotional support anytime, anywhere with 7 Cups. This app gives you the help you need, fast and free, in a way that fits your life. • Connect anytime, anywhere with listeners who care • Speak your mind without any fear of being judged • All listeners trained in active listening • Compatible with iPhone, iPad, and iPod Touch We start you on a “growth path” that will encourage and support you as you take daily steps to become stronger. IN THE MEDIA: Founded by a licensed psychologist, 7 Cups has been featured in LifeHacker (“Technology can help you find someone to chat with about your problems to, or even connect you with a professional that can offer lasting, long-term help”), Medical Daily (“Talking therapy for people on-the-go”), and TechCrunch (“One of the top 8 startups from Y Combinator’s Summer ’13 Demo Day”). 100% CONFIDENTIAL: Remain 100% anonymous. No one will ever know who you are—not even your listeners or therapists. LISTENERS WHO CARE: Our listeners are volunteers. They aren’t getting paid; they’re here because they want to help. They care. We have over 450,000 trained listeners and licensed therapists to choose from. Listeners provide support across 189 countries and in 140 languages. Each listener has a profile with reviews and a list of categories that they specialize in, ranging from panic attacks and bullying to eating disorders, surviving a breakup, and more. When you find the listener you want, connect instantly via chat. Try a new listener each time, or pick one listener and develop a deeper ongoing relationship. FAST & FREE: The app is free to download, and all listeners are 100% free. After you download the app, you can start a conversation in less than 60 seconds. UPGRADE PRICES AND TERMS 7 Cups offers two auto-renewable subscription options: $ 12.99 / month $ 94.99 / year Terms of Service - https://www.7cups.com/Documents/TermsOfService Privacy Policy - https://www.7cups.com/Documents/PrivacyPolicy