On iPhone with FaceID turned on, if you sign out and keep looking at the screen you will automatically be signed back in. In a hurry you might not notice, set iPhone down, someone picks it up and has access to your account. Not nice. Avista knows about this (I told them) but chooses not to fix it.
Just got notified that this app existed. Downloaded it, logged in and immediately worked as expected. Looks simple and straightforward. No menu adventuring to find what I’m looking for either. My bill amount & due date are right on the front screen (shows that I’m on auto-pay), and previous statements as well as “Make a Payment” are just below that. So far it’s all that I would hope for and expect from a utility app.
This is an Example of a app done right. Reporting power outages, viewing the affected area, getting real time updates is great ! Just wish other companies apps were this good. Developer please offer your services to a cell service provider who’s name starts with a “A” and ends with a “T” they need your help.
This app is ok if you just want billing information. I wanted to see the same information I can look up on my online account such as power usage statistics, etc. Hopefully that will come soon.
Why only 4 stars you might ask? Well this should be a function of of an account access app. I have been waiting years for the ability to access my account, pay my bill and keep track of services via a mobile app!!
This app worked for about a week and now it won’t let me log in at all. If you’re going to offer an app to make it more “convenient” for your customers to track billing and billing history, here’s a tip: make sure the app works or you’re wasting your time and ours.
iPhone-only apps like this one offer a poor user experience on iPads, especially when viewing outage maps. You know, Apple may start requiring apps to adapt to screen sizes in the near future to be in the App Store. Please offer a proper landscape iPad experience in this app.
App has been worthless for months. Can’t log in with email/password (which work on the website) or Face ID. Tried contacting Avista customer service and they were not helpful.
The app is fine I just urge you to never work with this company if you have the option this is an absolute garbage company that will do absolutely anything to take your money
Access your energy account anywhere, anytime with Avista’s free mobile app. Whether at home or on the go, Avista customers can enjoy these convenient features: EASY SIGN IN • Sign in to the app using your myavista.com account credentials • If you do not have a myavista.com online account, create one to use with the mobile app and myavista.com • You can even use Touch ID or Face ID to sign in on supported devices • Choose "Remember me" to skip entering your email every time you sign in ACCOUNT SUMMARY • View your real-time account balance, payment due date, and balance details • Access your bill and payment history • Download your bill as a PDF • Easily switch between multiple accounts PAY YOUR BILL • Securely make immediate or scheduled payments • Add or remove payment methods from your wallet OUTAGE INFORMATION • View the interactive outage map, complete with area weather, regional outage information, and restoration information • Check outage status and track restoration progress • Report a power outage • See status of specific outages, including estimated restoration times • Search the outage map by address • Know when a crew is on site working to repair the outage CONVENIENT ALERTS • Sign up for and manage in-app push notifications for billing reminders or outage events You must be an Avista customer to use the app and report outages Data rates may apply.
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