Brightspeed WiFi

I had 40 mbps and it would cut out periodically. I upgraded to the 1 gig and have had no issues. I even get service out in my new steel sided garage.

They Just give you the runaround. It’s been unbelievably Frustrating. The app doesn’t work and nobody in customer service knows what to do. I have been out this for three days trying to connect my router to the app so I can manage my network and nobody knows how to do anything to help you and then they say they’re doing something and then hang up on you. The chat disconnects and you have to start all over again. I’ve done this about 20 times in the last three days.

Bright speed is by far the best internet I ever had. 10 times better than xfinity ever was. I’m so glad I switched

Works well for the things I need it to do. It’s not perfectly polished but I like it well enough.

When it works it's ok. Most of the time it shows only a fraction of the devices connected to my network. This app needs lots of work. Not ready for prime time. Seems like a very beta or even alpha version.

Had less than a month and internet has been out for a total of 4 day and is currently out!

This app won’t even let me log in so I can’t use it. It claims it doesn’t recognize my account. I installed this app after clicking on a troubleshooting link while signed into my Brightspeed account on their website. Incredibly frustrating.

Downloaded the update now the only way I can sign into it is by deleting the app and reinstalling it. The worst.

Please come fix the issue I’m paying for something I can’t use!

This is the slowest fIOS EVER!!! This is slower than cable. I should’ve never switched.