Name: Digicel International
Rating: 4.72909 (11875 reviews)

User Reviews for Digicel International

4.73 out of 5

11.9K Ratings

3 years ago, realnature33

Digicel make life Much easier to send credit

Digicel is their a way you can turn credit that send from a broad to the Caribbean turns into cash or credit options for customers their meaning can they choose to receive money instead of the credit adding to phones I’m just asking or is that something you can work on in the future, also can you work on bar codes scanning in the credit card options meaning instead of us manually typing in the card information it should it can be scanned similar to Apple Pay.

3 years ago, thalij

My account charged twice

I processed a transaction for my mom but then got a email from digicel that it was not successful. I called customer service where I was instructed to process another transaction as it wasn’t showing on their side. Having done this my account is charged twice and I told there is nothing digicel can do because this automatic and they cannot refund me. Absolute nonsense. Also to add to the poor customer service I am still waiting on. Call for the pst 30 days and every day I called aim being given another excuse. I use the service for now because it’s the only way to connect to my mom but as soon as their is alternative I am gone. When did service become so poor at Digicel and go through the door. Btw they only got one star because I had to choose at least one if it was otherwise they would have gotten none.

2 years ago, k89767

Best app to stay connected to loved ones!

I really love the Digicel International app. It's a fast, reliable, easy way to send Top Up to loved ones abroad. I use this app once a week to show my family in Haiti I am thinking about them. As soon as I send the Top Up they receive it instantly! They also always have promotions and discounts, I give more for less!

4 years ago, MsSunshine71

I’m Being Ripped Off

Twice I sent my fiancé the Stay Connected 28-day plan, specifically for unlimited WhatsApp. I don’t know what’s happening but neither time has the unlimited WhatsApp worked. It runs out after a week to 10 days. I’ve tried to get support from the app...also a waste of effort because the support option never works. I’ve searched online to see if there’s something the receiver needs to do to activate their plan but there are no instructions. Digicel makes it extremely difficult for people to get their money’s worth for what they’ve paid for. I am extremely frustrated and disappointed. All I want is to talk to my fiancé after I’ve paid for the plan for every single one of the 28 days that I paid $30 to talk to him for.

2 years ago, 123-tom

fraud

the top up its ok because thats the purpose . but when it comes to the coupon they send its fake, i try to use their coupon Multiple time and its a ripoff and when i contact customer service all they have to say is refresh and try again, refresh and try so may time and it never work .FRAUD

4 years ago, Debbie868

Not Working

I had the old app for years with no issues. Now with the new the payment won’t process, nothing happens after the card information is entered and the app freezes hmmm lolo. Now Heading to the store far away from home to topup someone’s phone in Trinidad smh why can’t I do this from the app while in my home....why!!!

3 years ago, Folkes88

Love This app

I find it very easy to type up my families accounts in Jamaica with using this app I did not have a problem doing so the only thing I do recommend is that they do give minutes to people who give minutes to other people

3 years ago, nophoneservice

New app is trash

The new app is terrible. It wont lonk with my fb account so i spend 20-30 mins just trying to log in. It took my money and charges me for services i didnt want on a recurring basis but wasnt able to charge me for the recurring services I actually wanted. Now for the 3rd month on a row im sitting here trying to use this app to make a simple pircjase that used to take 2 minutes and iys imposisible. Im stuck in an endless loop of disfunction. Fire the project manager and the coders. They are AWFUL!!! How could you roll out this ridiculous thing before it was ready. Irresponsible! ZERO stars!!!

4 years ago, Cricket with a bat

Problem with adding Plans

I have the latest version, and have been trying to add service plans to the number I always do,it’s not letting me. I have been trying for like 3weeks now. I even tried using my daughter’s account, no long. I deleted the app and going to reinstall one more time, if I have the same problem then that’s it....12/12 UPDATE: I uninstalled the app then reinstalled,It’s working perfectly now!!!!!

4 years ago, Kennedy.G

Updated app

I’ve been using Digicel app for a long time and I had really loved it but this new update is not giving me an option to view my history and it says recent transaction but shows nothing... I honestly don’t like this app anymore... please fix this the old version was showing names and transaction history this new fancy app is just for style...

2 years ago, lolyesgirl

My top up

Am millions miles away from my family it’s very expensive for them to buy credit..so I am grateful that I can buy and it goes straight to their cell phone..it keeps us closer..this is a very good form of communication.

4 years ago, RasRagga

New Update is crap

I’ve been using this App for the past 4yrs to top up my family’s phone in Jamaica. Since the app was updated in December 2020 I have not been able to use the app for Top up BUT I can still go to a browser and everything works just like before. Whoever decided to switch to this version of the App should be fired!!!! It’s obvious the new UX is crap, the API calls no longer work and the app is now crap and customers can no longer use it to credit their phones. I hope someone sees the significant drop in revenue and fix this!!!!

4 years ago, El trauco

Vexing

This top up app is very vexing. I cannot reset PW. Clicking on link to reset gets me an e-mail with a reset link. Clicking that link sends me back to the log in page. Entering a new PW in space fails. The email says it will link to a PW reset link but it does not. Called support, the next day Digicel texts me another PW but that also does not work. Chat help via web site asks me to delete and re-install app. Does not work. Installed my Digicel app to top up that way but payment does not go through. An exercise in frustration is what all this is.

4 years ago, In God We Trust Today

You broke it

I’ve been using the previous app for years. Someone decided to fix something that was not broken and now it’s almost not functional. I cannot get my purchase history, the app is not user friendly at.

4 years ago, maddymemad

Whyyyyyy

Some things are better left the way it way.... this new app is terrible. Erased all my contacts and info. I have to reset up auto pays and it’s not working properly.... smh off to Walmart I go to make my payments .

4 years ago, Marinelli's

Broken

I have been using digicel for over an year topping up family member and it was going through nicely all of a sudden it’s not going good since the changed of the app, I have been trying since Friday dec 11,2020, several attempts to top up my nephew and it won’t go through, I called my bank they say it’s not on their part for transactions has been approved but then return by digicel. I don’t understand why this is happening. Digicel please fix bug... playing with my money!

3 years ago, Do not like used items

APP should be more user-friendly

In using the app to top up, one has to make several attempts at moving from one field to the next when paying. We should not have to try so hard to transition between fields.

3 years ago, Hunster0

Transactions frequently fail

I tried repeatedly to send topups with my credit card and they usually fail. This didn’t happen at the website. I had to use PayPal as payment for the transactions to go through.

4 years ago, island boi1100

Worst customer service in Jamaica

I recently purchased a 30 dollar plan for a friend and the person had two days left on their current plan. Digicel allowed my whole 30 dollar plan to be rolled over meaning after the two day plan was up the 30 plan would be up also. And when I tried contacting them they never responded the second time when I made it clear what I wanted them to fix. Very poor customer service and shame on you Digicel

4 years ago, charles Dieujuste

Don’t like it !

This app keep taking my money anytime I put minute the app those the palm by them self they didn’t received the minute you guys need to fix matter

2 years ago, Watsapp junkie

Tabbing is difficult

Using this app for the first time. After the address field the tabs go all over the place and not in order. You have to mess around to actually enter the payment information. If I didn’t need to send the top up I would have given up.

5 years ago, savitaoodo

Very awful

Every time I topup my husband phone it shows that I Gain $20 saving dollars but when I tried to redeem it I cannot redeem i Contact Digicel they tell me to delete the app and re-download it did all that and nothing happened I cannot redeem my savings dollars very bad service . I tried contact them so many times and cannot I have over $270 in savings dollar now I am trying to report them to the community They don’t even deserve a star.

4 years ago, ALPHA OF ALPHAS

Currency

I’ve been using this app for a while now to buy plans to people in Jamaica in u s now I’m seeing on the purchase of Canadian I don’t understand. Why can I not see the currency in u s anymore it was going excellent so far now I’m beginning to have a problem with that

2 months ago, Stoked33

Fraud / Scam

This app TRICKS you into recurring charges and when you see the EXTRA CHARGES on your bill the phone number is bogus so you can’t contact them. I know about this because they put my phone on the bill. I get calls all the time from people trying to stop the recurring billing. But I have nothing to do with Digicel International. Don’t use this app until they fix the problem.

4 years ago, Toyapea0

Limited options

The 7 day plans or 4 day plans only last a day or two what a rip off. Way too expensive to not get the data usage paid for

2 years ago, Blessed Child.

Reliable & excellent customer services

I received a credit after sending top-up to the wrong number. I was called and emailed by Digicel.

5 years ago, RudeRas

Doesn’t make sense

I’ve been using this app for years now but suddenly I’m not able to send credit. Every time I enter my card information it’s says unable to accept card details and I’ve tried different cards and still see the same message . Doesn’t make any sense, I’m gonna delete cuz this app is wasting my time #disappointed

4 years ago, Delaw31jam

Unable to login

This new updated app prompt me that my user credential is incorrect, I’ve been using the previous version without any issues logging in with my touch ID. However, I am able to login to Digicel top up website from my web browser successfully with the same user credential that this app is saying is incorrect. Poor app development, and hastily releasing this app without testing it thoroughly!!!!

9 months ago, Bimbo Blackie

One stop shop

I love the fact that I have the app which makes it easier to send the top up.

3 years ago, Christne D

This app is very glitchy

The app keeps freezing up, I have been using it for a while and sometimes it works and most times not. I have been trying for the pass 2 days to top up my sister’s phone in Jamaica and can’t.

2 years ago, Met Loulou

Value customer

As a valuable customer l deserve at least reward for being the kind of customer that I am.

3 years ago, kimmm1754

Great app

Overall its a great app. No fees. Plus convenient I dont have to leave my house to go to a store plus pay their fees to top up again. No more WesternUnion lol!

3 years ago, wa you a sa

App need update

When I put in my number the app not sending me any pin so I can activate that need to be fixed

3 years ago, twoogel

Top up

Digicel is asking if we want to pay the tax and when you do so they still take out taxes out of the credit again

6 years ago, _qxeen.dee

Great app

I have been using this app for months now and I’ve had no problems with it. I highly recommend getting this app.

2 months ago, Joytait

Love my Digicel😍

Easy and convenient to send money to friends and family back home👍

4 years ago, SaraAnnoyed Customer

Unable to reset password

The link that Digicel is sending for password reset doesn’t work in the App or Safari. When I click on the link, it lands me to a blank page in Safari or just in the same login page in the app. It doesn’t land anywhere to reset the password.

1 year ago, By-grace1

Perfect App

Family first, easy n convenient app to add minutes for my loved ones

2 years ago, trustme bbq

Just as always plain and simple …merry Christmas to you all

Just as

4 years ago, Xhfvdeuhdsn

Horrible since update

Since this app was updated is horrible if I could give it no stars I would. Every time I try to send money it doesn’t work. I go through the process hit pay and nothing happens it’s extremely frustrating because now I can’t send money to my family. Whoever revised this app should be fired.

4 years ago, Sasgerlosd4

Can find the app for Digicel top up app

Hi team I’ve been trying to top up my family phone but it’s not letting me is there a time frame when the app will be up and running?

4 years ago, heue eysmmwsyjejeeneud

Bad word

Just don’t had 2 phones paid three bills tried everything nun worked so for two months just because I wanted to keep on someone’s phone for something important I had to pay an additional fee but that’s all Digicel does steal people money and give em no customer support no help just dumb notifications

4 years ago, Vin850

Unable to log in

I’ve had this app on my phone and it auto updated. Now I can’t log in. It Keep saying it can’t fulfill my request and I’ve been at it for weeks. Even tried resetting my password and signing up again

4 years ago, Freightliner 221007

To many issues

I’m having too many problems with this new version of this app I honestly prefer the old version

4 years ago, Sir Ive Fan

Not working

Please fix this app. I have not been able to top up in weeks. This update is not at all an improvement. The previous app worked consistently. This update has caused it not to work. I keep getting internal server error messages constantly.

2 years ago, Drvril

Very convenient and easy to use 👍

3 years ago, JazzyG38

New site

The old site was easier to navigate and get through. Even filling out payment info was hard to get to the next line and took several tries.

4 years ago, OshCush

Update

The lasted update made to this app has been terrible. For some reason whenever you try to add a plan it crashes. The older version was simple and better. Aren’t updates supposed to be??? It’s been a couple of months now

4 years ago, killerbean123x

Disappointed

Am using this App over a year now . And I got lots of redeemable credits and I can’t used them tried many of times . Now am trying to send credit to Jamaica and it’s telling me that my card not going through.i tried different cards and it’s the same thing. Really annoying.

3 years ago, Jashton37

Session expired? This app has expired.

This app used to work fine. However, now every time I try to login, it says that my session has expired and that I need to login again. I deleted the app even and then reloaded it from the App Store, but same thing. It’s currently unusable.

Description

Great Top Up & Recharge App The Digicel International app puts the convenience of our innovative Mobile Top Up & Recharge in the palm of your hand. Enjoy exclusive offers with the Digicel International app for you to stay connected with your loved ones in the Caribbean, Central America, and South Pacific. About Us: Digicel International is the fastest, easiest, and most reliable way to send an international mobile recharge to your loved ones back home. Join over 1 million users and stay connected to your friends and family with just a few clicks by sending a Top Up or a Plan. Make sure you keep notifications on to see discount alerts, offers, and participate in promotions. Digicel International provides secure and convenient ways to send recharge credits from anywhere in the world. Benefits when using the Digicel International App: - The best user experience - A secure, fast & easy to navigate platform - Exclusive promotions - Transaction history - Store contacts to expedite top-ups - Securely complete your transactions - No additional fees or charges Additional benefits: Auto Top Up: Never let your loved ones run out of credit again with the auto Top Up feature. Choose an option to schedule an automatic Top Up every 7, 14, 28 or 30 days. Stay connected by using your contacts from your phonebook: Browse your contact list to easily select the right number to Top Up without having to copy or remember it. Send credit from: Any part of the world, the Digicel International App accepts payments in the following international currencies: USD (U.S. Dollar), CAD (Canadian Dollar), EUR (Euro), GBP (British Pound), AUD (Australian Dollar), NZD (New Zealand Dollar). And local currencies: ANG (Antillean Guilder), AWG (Aruban Florin), BBD (Bajan Dollar), BMD (Bermudan Dollar), FJD (Fijian Dollar), GYD (Guyanese Dollar), HTG (Haitian Gourde), JMD (Jamaican Dollar), KYD (Cayman Islands Dollar), PGK (Papua New Guinean Kina), SRD (Surinamese Dollar), TOP (Tongan pa'anga), TTD (Trinidad & Tobago Dollar), VUV (Vanuatu Vatu), WST (Samoan) and XCD (East Caribbean Dollar) Digicel International operates in 31 markets in the Caribbean, Central America, and Asia Pacific including: Anguilla, Antigua and Barbuda, Aruba, Barbados, Bermuda, Bonaire, British Virgin Islands, Cayman, Curacao, Dominica, El Salvador, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Martinique, Montserrat, St. Kitts and Nevis, St. Martin and St. Barth, St. Lucia, St. Vincent and The Grenadines, Suriname, Trinidad and Tobago, Turks and Caicos Want to get in touch with us? Whether you have a question to ask regarding your Top Up, international mobile recharge or digital cards; or a problem to solve, our Customer Service team is available to assist you at https://digicelinternational.com/contact