I normally have used to the app to submit applications and etc. I have been trying to submit a new application and when I am halfway through the process past the part where it asks for tax info and etc it just completely force closes the whole app and won’t let me get past that part I’ve tried several times since 8am. It is currently 1:05pm issue is still on going. Tried it on my iPad still the same issue.
I created an account and first I could log in, but when I tried to sign in back again it keep saying that there is not an account with my e-mail address. So, I created another account and when I tried to put the info that it ask you to put and still it keep saying the info I put is not right and I called the DHS and they told me the info I put was right that they don’t know what is not letting link my case to my account. So, they gave me another page that I can go and from that page I was able to link my account to my ebt-card . They send me a temporary password to my e-mail and I was able to have access to my case. But, then I went back to the app and sign in with my user name and new password and is still don’t letting me access through the dc access app only I’m able to access to my account through the dhs page on line .
I have been trying to get my insurance for my wife and myself for, almost 2 years. Every time I call them, they always say I am under my parents and stuff. I no longer with my parents since I am 26 and I can’t even verify my information in the app. Always say they can’t find my information. Seriously how I am going to submit an application, if they can’t even verify me in the app. Tried putting my ssn, tried putting my Medicaid number, doesn’t work. They don’t want to help you at all. Does the worker even know that they work for the people and they can loose their job for not helping needy people. I wish it was easy to use. Even it’s hard to use, I wish there was a way you can directly contact technical service to resolve your issue in terms of verifying you in the app or not.. It seems like if you submitted the application but you never verified ..then they won’t received the application. It’s crazy..I am just gathering documentation and recording whoever I talk on the phone. Just so that even I have to court, I can show them.
This app is trash. Doesnt track applications submitted online. The “new” app isn’t nothing but a new logo and same garbage content that doesn’t provide enough information about your case and or the progress of your application. This just feels like a new way for DC to divert people from coming into their offices and or handling the messy process of seeking assistance. Do better and stop wasting money on low budget app development. What are you really doing with those pandemic funds, Bowser??
I’ve been having trouble trying to upload documents these last few months it was just working fine not to long ago….. I can say the trips down Dhs has been quite speedy… Would hope everyone in the district is utilizing and taking advantage of this opportunity!!!! Please fix this bug
The platform needs to be in the 21st century (hard to navigate Not user friendly!)
Bad enough reps take forever to process apps. This platform took over an hour for me to reset the password, very outdated technology! We need to have a better tech team as well as a modern platform. The tech team doesn’t get back to you, they are slow and you’re lucky if they resolve things. The whole platform is unnecessarily cumbersome DC would save money by changing this poor quality “App” please step it up. Tech is horrible and completely unresponsive when it comes to fixing bugs as well as turn around time when we are given time limits for applications.
There are updates stating minor bug fixes when there are major bugs that need to be addressed for the app to be useful. Otherwise there is no need to have an app and inquiries could be addressed more effectively on a standard website or call center. There are too many issues to list so I’ll begin with a few and perhaps update later… 1) Despite what they say the app does not show updated status of your application unless you’ve withdrawn. 2) Speaking of withdrawals. If you have withdrawn, the document requests for that program should be removed otherwise it’s confusing not only to the applicant but the representatives in the call center. There is no way of telling if the delay is because they are awaiting documents that they don’t need. 3) minor bug…I’ve saved my login info as with most apps and websites however you have to go through extra unnecessary steps digging into your pw to login. Something is wrong there. It won’t come up automatically. Please stop dire
Love the app it’s easy to use and convenient. There are a few bugs that need to be fixed. I cannot view my notices for my case. It keeps telling me to try again later. I have a recertification coming up and need to be able to view the tab in order to get facts about my case. Please help
I agree with other reviewer. This is outstanding, we really need to take advantage of technology. Some times things are forced on us. But overall standing in the lines was a bit outdated and didn’t really make you feel good, personally. Thanks for implementing this and please don’t change anything and send people back to those lines unnecessarily.
This app is amazing. Everything you need is here! No more going to the “building.” Long lines and attitudes are no more. And everything actually works and uploads. The workers actually will call you if there is a problem with your paperwork or application. 10 stars!
These people are 100% the most lazy people in Washington DC history I’m not about to get into how many times I my certification and they didn’t check it but now they’re not checking the app as well but get this I’ve been eligible for a 12 month certification periods and my next one isn’t until next year but they sent me one yesterday when I’m not supposed to do a mid-certification right now I really wish you old disgruntled windbags get yourself together and as of right now sep. 28th the system is down and can’t call in
I’ve been getting the same letter every month this because no one in the agency is checking my verifications that I have continuously uploaded to the app. I’ve uploaded several documents. I’ve been told repeatedly that my verifications will be taken care of. I’ve been to the agency in person numerous times with promises being made that my verifications will be updated by the agency and nothing is ever done. Your employees are sorely lacking in their official capacity and there seems to be no support or supervision forthcoming.
Happy Thursday, Happy holidays, I am a single mom and struggling at the moment and my SNAP and TANF situation was supposed to go back to normal. Some on has intentionally delayed my cases & with out fairness because they didn’t bother to check the proof -verification on the app… who ever was looking at my cases from the app … they have not viewed my verifications for my recertification for SNAP & TANF. I was told that I would receive Snap and TANF on time by Kelly as a change will be put onto the app & from multiple people, like Titi, and Trice and , but the app is stating that my cases are closed.
The app made it very easy to renew my coverage. I was able to log in from my cell phone and complete everything in about 15 minutes. So easy. Much easier than filling out paperwork.
Everything worked fine until I couldn’t log into my account. Also I cannot provide proof that my dependent lives in the same household as me and she is a newborn baby I don’t understand if she’s on my case file why she’s being counted in someone else’s household. Please make it more reliable when it comes to proof you can submit and or documentation you can provide for certain things.
I tried to reset my passcode and never got an email. Finally resolved the issue days later through finding a saved password on my computer. Resetting passwords is a basic function: do better.
I recently submitted an application for for snap benefits and cannot upload my requested documents. I’ve also received letters from you guys indicating that you received my application but this app is not updated, I can’t even attach my open Medicaid case using my Medicaid number or my Social Security number. Help
If your a DC resident you know the first and last thing when it comes to resources we’re the statement H street LINES. Now with Covid taking a turn on our lives. this app has become my go to and SO helpful with navigating the resources I need right from home. a true blessing.
After several phone calls and spending hours with your app online and utilizing your app, I still don’t know how to terminate my coverage because I moved. I updated my address and now it is out of state. But I still don’t know how to terminate my coverage. I’ve never seen such a site that doesn’t provide you any support, nor have even a function to say help for terminating your account. Very frustrated
Ups & Down has turned me to government assistance, I wouldn’t be able to feed myself today if it wasn’t for this program, Thank you so very much for the assistance 💕
When your having an issue and you call they are no help for two days I’ve talked with to different people telling me two different things. Why call if they are only going to tell you to go into the office to drop of a paper that I’ve mailed. The call center is no help at all.
I have been trying to renew my medical with this horribly run website for the longest time. I’ve had so far 5 reps to contact me regarding my benefits this system continuously tells me something is wrong but NO ONE can fix it I’m not sure how come your IT department has not fixed this as of May 6 I’ve literally lost count of how many tickets regarding this mess that the reps have put in fix your mess IT department
It might not be the problem with the app. It might be the problem with the DC government but I note that never is there an experience involving changes or reporting changes that my actual reporting of changes is acknowledged both on paper and in the app. For example, I opened the app today to learn that I needed to report changes and then in the app I see that my changes were reported by me in March!
I was told I could put in information on this app when it’s time to turn in important information and it doesn’t work. Such as school verifications that I’ve uploaded on this app when I was told I could, and my benefits were still cut short. This app has been a big problem for me and my benefits still haven’t been updated. So who can help with that??
I’ve suggested over a thousand times to them to go ONLINE. Making us stand in lines like an idiot but everything else is quick and easy online so finally thank you!
I’ve been saying they should’ve done something like this for the longest time. It’s easier and more convenient than going in and waiting in a long line dealing with all the confusion. I love it!
I feel as though this app is very useful love it but it needs to be updated and let everyone know ahead of time when they needs to certify or update or etc so it won’t be no problems or issues with ppl funds or etc.
This app needs to be tweaked and made to not freeze up in the middle of doing an application. It freezes and won’t let you continue no matter how many times you come out and come back in. DHS encourages you to use the app but the app doesn’t even work properly. If I could give 0 stars I would!
Thank you so much for your assistance and kindness!
We’re very grateful with all the good people who are very grateful, polite , respectful , friendly and human being! Gracias,Gracias,Gracias! Gracias de todo corazón! Gracias por todo!
This has to many pages and some of the pages don’t work when you are trying to put information in a box a prompt pops up and blocks you from putting in the information
Unable to complete the SNAP application it continues to get stuck in a loop and I am unable to move forward with the application process to submit. And when trying to submit this review it asks for a Nickname, seems as though every Nickname in the world has been used even initials. SAD . . .
This software never fully uploads documentation properly that leaves people without benefits. It have several glitches and then case managers think we customers are lying about what we uploaded. Fix this mess!
It is hard to do. It is not easy for some people. I am using iPad. No mobile. I am deaf. I guess I have to get understand through this app that I will get clearly concept how to use it.
This is a great app except for the last week I have been unable to connect my application. At first it allowed me now it’s saying it doesn’t recognize me.
If this “app” worked even once it would be a miracle. The “app” immediately redirects to a browser which then informs you that you may want to download the app. Regardless of what you do, the entire thing is one whole error message.
District Direct (formerly District First) provides a convenient way for District Residents to apply for and manage food, cash, and medical benefits available in the District of Columbia. No more waiting in lines or on hold! District Direct allows you to securely access your benefits anytime, anywhere. With the District Direct mobile app, you can: o Complete and submit an application for public benefits o Recertify or renew your existing benefits before they expire o Upload and submit verification documents o View your case status o Update your contact information o Report changes of circumstance, including household composition, expenses, and income or assets. o Find out when your benefits will next be issued o Get push notification alerts for important deadlines or actions o View and print notices and letters in real-time Download the District Direct app today and get benefits at your fingertips!
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