Wow. This was a really bad app in terms of uploading a file for a claim. It wouldn’t accept PDFs or allow me to browse to the location of my file, a jpg. I did see that it required you to select exactly which files to share in the settings on my phone, but once in the app I only got a white screen. The only way I was able to submit, was to take another picture of the document through the app. Fine. But my other document was an email, not a jpg. Sigh. So I either have to print out the email on my printer and take a picture of it through their app to upload (really, dbs?), or take a picture of the email displayed on my iPad with my phone, which I did. I hope they accept it. How stupid! Once the files were uploaded, all else was easy. But, just...wow. Didn’t anyone test this before release?
This app won’t even allow me to upload or take a photo to submit a claim. I was also told I could use this app to submit debit card substantiation but that’s not an option in the app. This app says it was last updated 3 years ago. I’d say it’s definitely due for an update.
Thanks diversified for actually listening to your customers and providing an app that does what it is meant to do! I can check my balance, status of my benefits card and see what documents they need. No more setting up accounts on a browser and no more living in wonder if my card is working or not.
The updated version of this app is what I’ve been waiting for! I can view my balances on each plan, I can see why a claim is denied, I can see if my debit card is active - this gives full functionality and visibility of my plans! So excited!
App does not work properly on my iPhone. It never goes past the login screen, just says “loading” and nothing ever happens. I have tried removing it and adding the app back on at least 3 times and a couple months apart and still the same problem.
You can’t do anything more than file a claim or see what you have filed. It would be nice to see balances or be able to contact someone or just do all the stuff you can do on their website. Practically useless.
Tried filing a claim on my iPhone. Shows up in claim History, but when I call the company they say they never received the claim. Now I get to wait two more weeks for my claim process. This app is garbage.
File claims on the go! It’s easy, convenient and secure. Submit your claims online 24/7 using DBS’s exclusive A.S.A.P.® (Advanced Strategic Administration Program), a safe and quick way to file claims for reimbursement from your Health Care FSA (HCFSA), Limited Purpose FSA (LPFSA), Dependent Care FSA (DCFSA) and Health Reimbursement Arrangement (HRA). FAST There’s no quicker way to get reimbursed for your FSA or HRA claims. CONVENIENT Day or night, you have access from your mobile phone. SAFE You have encrypted access, which is protected and Verisign secured. COMPREHENSIVE Submit and document your claim in one easy location. DBS (Diversified Benefit Services) is a third party administrator providing comprehensive plan design and reimbursement strategies as well as communication and enrollment solutions for FSAs, HRAs, COBRA, Tribal Member Benefits and other customized programs. DBS services are supported by a robust proprietary software administration system and knowledgeable, customer focused professional staff.
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