We love using Fareharbor. We have tried several booking systems, but Fareharbor is the one we chose because it is the most user friendly for both customer and us. It would be a great improvement to the app if they would send a notification every time a new booking is made. Currently, the only way to know if there is anything new is to open the app and check. It says I can turn notifications on, and I have, but it doesn’t send any at all.
App keeps reloading unprompted and works like a bad version of the website rather than an app
I use this app daily for work and need to reference it frequently to verify details when I’m out in the field. I wish the app would just keep the view/page I was on rather than reloading each time I leave the app for even a second. I’ve even turned off “Background Refresh” on my phone, and the app still does that annoying refresh. If the refresh were fast, I wouldn’t mind. However, I’ve never seen an app load this slow; it’s even slower than the Fareharbor website, which at least doesn’t refresh unless you do it yourself. Developers, please remove this constant background refresh and please maintain the view the user personally sets (i.e. “Manifest” view rather constantly resetting to “Booking” view). It wastes time to constantly wait for this app to refresh and reset, only to have to undo everything it did.
I use this app 50 times a day, because of specific work scheduling reasons (specifically, to see who in my company is doing a task in a specific time slot). It rarely shows the names in the time slots in the schedule. Without knowing which employee goes where, this app is useless for me. Sometimes other people with the app can see the information I can’t. It also does not auto update to the current time and date when you open the app, so you have to be careful to manually update the date. What is this, 2005?? Please make an update to fix these bugs!!!
I think this app is great. There is always room for improvement but this app allows me to manage my bookings on the go from anywhere! Would definitely recommend it
Do not use. As someone with years of experience in the travel/booking industry I can say this is the worst customer service I have ever seen. The system is antiquated and you need a masters degree just to navigate their forums. It’s unusable and cannot wait to switch software after this season.
I had been with FareHarbor for about 2 years. I received a call from PeekPro in July. They promised no commissions with Viator or Musement. They promised cart abandonment with access to the data. They promised the quickest payments. They promised that customers would no longer have to leave my website to complete the booking. They promised a lot. I can’t think of a single thing that the salesperson from PeekPro said that was true. It was one lie after another. On top of that you pay $299 for access. I rationalized that yes I love FareHarbor but even within a month Peek would pay for itself because with how much I would be saving on commissions. Unfortunately it was a lie. After I found out Peek had lied about the commissions I said well I will still be saving money because I will no longer be paying for waivers. Ha the waivers are a joke. You can not tell who has and who has not signed the waivers. There is no storage of the waivers so if something were to happen I would be stuck with no protection. Waivers are cheap so who cares about the savings. Going from FareHarbor to PeekPro was eye opening to just how much FareHarbor does. I could not even close off certain booking times with PeekPro without it glitching and closing off numerous times slots. All PeekPro did was crash and crash. Also PeekPro took over a week to process payments. Everyday with Peek I was just hoping for the best like how much worse could it get. With FareHarbor you can look any and all data. With PeekScam the reports they offered where not even helpful and you are not able to customize. If you call support no one knows anything and they are just trying to get you off the phone. Also when I left PeekScam to go back to FareHarbor, Peek held the refund reserve money. So that alone speaks volumes about their integrity. If you need help with anything on FareHarbor support is available 24/7 and each rep knows exactly what they are doing.
Fareharbor, it's app, it's service, it's people, and it's customer service are flawless and unbeatable. Saved my company untold hours and directly helps us make more money. I run my whole show from a smartphone and do it 10 times faster and 10 times better than before. No brainer, these guys are the best in the business
I love using this app!!! Thank you, FareHarbor! (I would like to have Touch ID with this app, so I don't have to keep sign in (typing) after sign out.)
FareHarbor is the leading management and online booking platform for activity, tour, and rental operators. With our app you can manage your business on the go. Use the app to: • Easily check your schedule, add reservations, and call or message customers • Run payments from your device using credit card readers • Quickly check in your customers using QR codes • Receive push notifications to stay up to date with your business activity • Access all of FareHarbor quickly Our app is only for businesses who are already using FareHarbor.
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