Every time I try to “manage policy” it says to make a payment to make account current. I literally just paid it last week so there’s no reason it should say that. Please allow policy management through the app. I do not want to sit on hold to add a vehicle or have to go to a physical location
Has never worked well since I’ve had it (4 months). Can’t make policy changes, can’t add people to policy, can’t contact support, and now I can’t even make a payment because of “server error” — basically the app is totally useless. Will be switching insurance solely because of this app 👍
This is the worst app I have ever tried to use. It keeps bringing up an old policy, won’t update it to the new one and keeps telling me my usernames and passwords are wrong when I have them written down!! I know for a fact they’re right!!! They need to just scrap the app and start all over with a developer that know what they’re doing.
I have had nothing but problems whenever I try to make a payment online.. it always happens when it’s the last day to make a payment.. when I try to change my password it tells me my information is not correct 🤷🏽♀️
I thought the app would be better than the online site, I was wrong.
I have to reset my password EVERY SINGLE TIME I need to log into my account to pay my bill. Annoying, but I just do it. The app finally came and now it’s unable to verify my account? Please tell me how my policy number isn’t in the records?
I can not do anything on this app.. I have insurance with this company and I was able to make an account but once I did that, none of the options to choose from was doing anything! Can’t pay.. can’t see my insurance ID.. nothing.
Can’t login to the app, please fix it. Can’t leave this review because all of the five nicknames I’m trying to use it says taken fix it 😂love the app love the insurance the app is not user friendly
I attempted 3 times to pay: Once with a debit card, once with my credit card, and once with ACH checking. Every time the Go Auto Server error message read: Number is invalid for the Bank Named
This is the worst app! Where is my option to make a payment? Why do I have to resubmit all of my information every time I renew at the six month interval? Good grief!
This is the most crap app ever. Within the app all you can do is view your insurance ID card. You CANNOT view when your insurance is due, or make a payment.
GoAuto is committed to getting you the best car insurance coverage in town for the lowest price possible! FEATURES QUOTE AND PURCASE New to GoAuto? Get a fast, free quote and start saving today! Once you have your quote, you can purchase and get coverage directly from the App. DIGITAL ID CARDS AND DOCUMENTS. Access your ID Card and Declaration page directly from the App with the touch of a button. PAY YOUR INSURANCE Make monthly payments quickly and easily with our flexible payment methods. SUBMIT AND MANAGE CLAIMS Quickly submit a new claim along with pictures to help expedite the process. Receive notifications and status updates as your claim is processed. RENEW YOUR COVERAGE Easily renew your policy to keep your coverage up to date. MANAGE YOUR POLICY Make changes to your policy and contact information with ease from within the App.
The new era of mobile app marketing starts with SplitMetrics AI
