The good: the actual motor and blind work great. There is plenty of torque in the motor to operate their largest size shade. Also the battery lasts over a year before needing a recharge. The bad: the motor and shade are rather noisy. If you are imagining the quiet, subtle sound of the shade moving up and down, prepare for disappointment. You are paying ~ $100 so you are getting a lower grade smart home unit. The ugly: the Bluetooth connectivity is garbage. Your phone will lose pairing with the blind periodically and will not easily re-pair to the blinds. So effectively you lose control to the blind from the smart phone app Bluetooth has been around for over two decades so there is no reason for the app + over-the-air connection to be so crappy. Final words: I'm going to buy a remote next to see it it works better than the app. The hardware was built right. However, The app needs serious redevelopment before I could recommend this smart blind solution. Too bad: The Home Depot was so close!
I’ve had my shades installed for about four months now and they’re great for the price point. It is difficult to tell which issues are caused by the app and which are the fault of the shade motor, but things have been okay. Set your expectations low and you’ll probably have a good time. The motors are loud, but this was a great option for the clerestory windows in my bedroom. After about a month, the clock values are off by 2-3 minutes so the shades are out of sync with each other and their schedule. Opening the app and giving them a few seconds to connect fixes that problem without any fuss. It takes a couple of seconds sequentially to connect to each shade you are within range of. I rarely use the app to control the shades as I have all three paired to one remote and normally use that when it’s necessary. The schedule function only lets you set times in 15 minute increments, which is mildly annoying. The app is pretty simple otherwise and easy to use.
Open app, select room where shades are then tap each shade to connect. Then you can set a very basic schedule. The schedule can’t use sunrise or sunset, just a specific time of day. If you click on the support link, it opens a Home Depot webpage showing product. No way to contact support.
Hardware works perfectly. No regrets. Software could be improved
From all the nightmares and hassles people have with automatic blinds, this solution is one of the best. The price is the most affordable one. The platform that allows to use motorize or not, well design. I made the mistake of not purchasing the remote control. I can not find one by it self. The application does not allow connectivity though Home automation. But you can schedule them using the app. The app connect using Bluetooth only. You set your schedule and that’s it. It has been 3 years or so , and the blinds still open and closed. One of them gets out of sync in time (somehow the clock runs faster in that one ). The app needs update. Possible to invent a hub for home automation. But in general I am happy with the solution.
App works well enough for one phone. However, my wife downloaded the app and has complete control. When she leaves the house I cannot access the blinds or have an option to be added to the app. In order for me to use the app I have to reconnect the blinds to my phone. Developers should’ve thought functionality all the way through. Please create an update to where multiple users can control the blinds. I forgot to mention, the blinds I installed are located on the upper level of the house and I don't feel like using my 18ft ladder every time I need to synchronize them to my phone.
This was pretty simple to use, had a good experience. I know there are a lot of negative reviews but maybe they made some updates recently because my experience was pretty seamless. Was easy to connect to each blind, calibration was easy, and setting the schedule was easy. Literally ran into no issues through the process.
The shade themselves are pretty good. Well worth the money spent. The App? Absolute garbage. We’ve had our shades over a year. Frequent loss of pairing, re-calibration and function. Why have there been ZERO updates to the app for over three years? Where is the “promised” (it is listed in their FAQ that Alexa/Google interface is projected for future development) interface? No update effort at ALL by the developer. That Home Depot still sells these shades and apparently has done nothing to assist their customers pressure the developer to correct the app is very bad business.
Like others have said the motor itself works well. It’s the app that’s garbage. It unpairs, will not repair. I deleted the app reinstalled-tried to get it all going again and the app tells me my Bluetooth is not connected(it is) and I cannot move on from that frustrating spot. Horrible app!!! Do not buy these motors unless you buy the remote.
The app has not been updated in over 2 years and there is no way to contact the dev. Clicking on Support directs you to the home page for all product at Home Depot. To use, open app then wait for the blinds to finish connecting then they will work. The scheduling is not based on sunrise or sunset, just specific times of day.
This App is poorly implemented. 1. When calibrating a new shade it requires setting the start point, then the bottom point, then a mid-point. Only in that order. I want to set the mid-point second, not third. 2. One shade lost its pairing. After a reset, the iPhone doesn’t see the device to forget it, but the App won’t reconnect. 3. The remote can pair with a calibrated shade. A second phone can’t, the phone is forced to recalibrate the shade. Why? There have been no updates to this app for over a year.
Motor works great, manual app operation works well but, Please fix the app and create a reliable timed operation. The app disconnects, will not maintain background connection reliably and will not work reliably.
This app is the most frustrating app ever. It looks like the last update was 2 years ago, so it seems this company does not care at all. It could be so great, what a shame.
The blinds are great. They have worked well with no problems for years.The app is terrible and frustrating. It freezes up and you have to delete the app and reinstall it again in order to move forward to the calibration stage. If you get these blinds just pray you never have to take them down and put them up again. It will stress you out!!!
Seemed alright initially. But then had to repeatedly re calibrate. I was unusable. And then it lost connection and couldn’t repair. Worthless piece of junk
Home Decorators Collection introduces Shade App to compliment their latest innovation in cellular shade motorization. Seamlessly communicate with your cellular shades utilizing the Bluetooth communication in your smartphone or tablet. With a motorized Home Decorators Collection cellular shade from The Home Depot, you have the option to control shades with the touch of a button or program them to automatically move to custom positions based on schedules you create. * Upon startup, take a quick tour of the App features. * Intuitive, customizable tab interface for quick, easy navigation of App controls organized by group and shade names. * Initial calibration is a snap with step-by-step instructions that walk users through the process of setting upper, lower and favorite shade positions specific your window sizes. * Using Bluetooth to communicate, control motorized Home Decorator Collection cellular shades individually or in groups. * Program your shades by weekday & weekends (simple mode) or by individual day (advanced mode) with up to 6 events per day. * Access individual shade settings for re-naming, calibrating, fixing Bluetooth pairing issues or to just help identify which shade is which. * Quick menu access to video content, manuals, FAQ’s and customer support if needed.
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