Does not support Apple Pay, does not support auto-fill from saved credit cards, does not support auto-fill from contacts (i.e. name, address, etc.). Alll of this makes it feel like an app written years ago and never updated except when absolutely necessary. Frustrating experience without any autofill capabilities and I’m tempted to shop elsewhere when I am forced to share my credit card details online like this. There are safer options (i.e. Apple Pay or at least let me choose to pay in person) so please update the app to 2023 standards for mobile purchases.
We ordered pizza at 8:40pm on a Friday on the app not knowing the store closed at 9:00. Our email stated 50 min approx delivery and the driver arrived about 75 minutes later. Our pepperoni Detroit pizza had no sauce. We received a small cheese pizza instead of Parmesan bites, and no extra ranch that we ordered. The store was closed when we called back. Pizza shops make errors, and Master Pizza didn’t have an opportunity yet to address the order issues, but I doubt we will order again.
We grew up in Mayfield, when we moved to Lake County we were very disappointed in our take out pizza options. One day I was driving home from work and saw a Masters Pizza!!!! We are very happy to say the least! 👌🏾😁 My son ate over one night & he’s been ordering Masters Pizza ever since!!! The app is great & very convenient too.
We usually order once a week for our family of 3. We have never had a bad pie from them. They are quick to deliver and reasonably priced. Since we’ve been using the app, we have earned 2 large 1 topping pizzas. Highly recommend them!!
Me and the family moved to a new home and we Master Pizza was the second choice that we had made for evening dinner. After we had learned about the Rewards Program, the food experience, and the App, we realized this should've been our FIRST choice for great pizza and food!!
We order once or twice a week. We have a family of five. It has something for everyone. Their pizza is delicious no matter what kind you get. They have great desserts great sides and wonderful pasta. I gave it a thumbs up
I have no issue with the food. Pizzas, salads, service are all top notch. This is honestly for management because the app used for ordering is terrible. Its repetitious and is so awful that I have used other places just bc I hate fooling around with it. Again, great food, but tech is something a 10 year old with basic skills could do better.
Master pizza is family’s favorite place to get pizza from, but I can’t count the number of times we have started an order and stopped out of sheer frustration with the app. Needs some major updates, feel like I’m using technology from 2012.
Tried to set up delivery on the app but when filling out the address there’s no place for an apartment number and it wouldn’t accept the address as a house. So I created a profile on the website and signed into the app...and nothing loaded. Just a white screen.
Was so happy when I heard we were getting a Master Pizza in Lake County. They sent me a flyer in the mail and none of the coupons work. Looks like I’m not eating there until they figure it out. ☹️
Can’t select earned reward code during checkout. Going back deletes entire order. After writing down the code and entering the order price did not update and it would not let me send the order after selecting payment method. Was able to place the order on the website from Safari web browser. Fix this and app will be better.
Master Pizza prides itself on this rich tradition of mouth-water pizza and superior service. At Master Pizza pleasing the customer comes first. Master Pizza is motivated by the quality and taste of the product it serves. Master Pizza makes a commitment to our customers to never “cost-cut” quality. Come to Master Pizza and we’ll make you the freshest, best-tasting, highest quality pizza you’ll ever eat… every time you walk through our door. And we promise once you eat our pizza; you’ll never go anywhere else. Master Pizza… an international award winning “pizza treasure”… right here in Cleveland. Oh, and don’t forget, the same amazing Master Pizza can be delivered too. Now you can browse our menu and securely place your order from your iPhone! Download and get started today! You will be prompted to opt-in or opt-out of push notifications upon the first app start up after download from Apple App Store to an iOS device. Once a selection has been made, any changes to push notifications preferences have to come from your device operating system settings.
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