The app works ok in the way it’s designed. The problem is that the info given isn’t very helpful. I can see the kWh usage for the week. Great, what does that translate to in dollars? Sure I can look up rates and do math but other (coughGAPOWERcough) apps do this automatically. When I try to see the CURRENT period usage it takes me to the PREVIOUS period usage which I can see on my past bill so that’s pointless. Again, I think it does what it’s designed to do, I just think the design needs to be reworked.
I’m young and this is my first time ever dealing with any sort of electrical company. I have had nothing but great service and an easy time working with Jackson EMC! This app has allowed me to watch my usage of electricity by a day to day or weekly basis. It’s a very neat tool and paying bills on this app is secure and the simplest thing ever! Setting up an account with Jackson EMC in the very beginning was also very easy and I am grateful for the wonderful customer service I experienced a year or two ago when I first joined on! (I have never had any issues while here and never needed to call CS again). Unfortunately I am moving out of Jackson EMC’s range to another county, they will be missed!
Lately the app won’t sign in. Been having to use the website which wouldn’t be so annoying if it didn’t insist on using the app that won’t sign in…I look forward to a fix
Just downloaded app, I was able to browse during initial login. I closed out and tried reopening the app and it tries to automatically log me back in but crashes. It will not allow me to type in my login information.
I can't t see uses and billing for both accounts ts because you merged my bills to one ling address and app is just giving total this won’t work for me
Constantly nags about choosing paperless billing. Select NO then SAVE and the next time you log in it’s nagging about it again. For what I’m paying in electric charges you can afford a stamp.
I downloaded the app today, according to instructions, I should use the “new user” tab for a first time user of the app. After I enter my account # name and email address the message is “registration error” email account already exists. Then I go to the log in section, enter my email and password for user name and password, message is “login failed”. So I guess I won’t use the app, I pay my bill on the “MyJacksonEMC.com website. I hope this can be resolved.
MyJacksonEMC is a mobile application that provides self-service options for members to easily and securely access their online account, pay their Jackson EMC bill, monitor daily energy use and more. See the many advantages of MyJacksonEMC: • Make and view payments made via MyJacksonEMC • Residential members may pay with Visa®, MasterCard® or Discover® with no convenience fee and sign up for recurring payments via MyJacksonEMC. • Easily access billing information and manage your account 24/7 from personal computers, smartphones and tablets. • Check your daily and hourly usage and compare usage history. Visit www.myjacksonemc.com/ to view tutorials. “Additional Features: Bill & Pay - Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device. My Usage - Find interactive tools and graphs that allow you to look at current and past energy use, determine average energy use and set a monthly target to help avoid unexpected high energy bills. Contact Us - Easily contact Jackson EMC by email or phone. News - Jackson EMC knows the importance of keeping members informed. Monitor news that may affect your service such as rate changes, outage information, energy efficiency tips and upcoming events. Report an Outage – Report an outage directly to Jackson EMC. Members can also see service interruption and outage information. Office Locations – See facility and payment locations on a map.
The new era of mobile app marketing starts with SplitMetrics AI
