My first thought was that this would be an awesome app to use! Snap take a picture and then look at it via vendor management was great! But when I got to the actual receipt management, part of it, I could only select my bank account. I wanted to put my credit card receipts on there via the snap mobile. My credit card should not be a bank account. I should be able to label it as BP card and add it to that card. The next thing that was disheartening, what’s the fact that I had to scroll through every single account to find the account I wanted to post it too! Why can’t I just start typing my description of the expense account???? Too much time involved! Make some changes to this and this could be perfect and well worth it!
I got this app because Intuit discontinued Self-Employed without telling customers. It they are not only still charging millions of customers but raised the price from $4.99 monthly to $6.99 monthly. After not being able to login for months I found out they are replacing it - but didn’t tell customers and the new one is not even out yet!! They walked me through deleting the app from my phone and it’s no longer in the App Store. Unbelievable. So they are FRAUDULENTLY taking customer money for an app that doesn’t work, they discontinued and there is no way to complain as support is in the app. I finally called sales. >> Anywho I used the app for two things neither of which can you do online which is where they sent me - snap copies of receipts and track mileage. I’m furious honestly they are jilting millions of people because they clearly don’t know how to run a business. They have no clue what’s important to their customers. > So I tried this app which clearly isn’t as good as what I’m already paying for from the comments - but it won’t work with my subscription. > The board needs to fire quite a few people. It’s ILLEGAL to knowingly take money for a service you aren’t providing. It’s FRAUD. They need to be sued in a class action. How many millions of dollars have they wrongly taken in for a product their customers can’t use? It’s outrageous.
The snap a receipt seems to work which is a timesaver, however the mileage app is somewhat pointless for my needs. If you have to stop and enter the starting location and then the ending location then why not just start the trip meter in the vehicle and record the mileage at the end of the day. It would be also hard to record service calls where the starting and stopping point is the same and the customer(s) are somewhere in the loop. We can hope that Quickbooks will continue to improve this feature till it’s actually functional for a service based company.
The new update doesn’t allow for camera access! Clearly a bug. I was able to login to my account and see my companies. After selecting “snap” to take a picture of a receipt a message popped up “Allow access to Photos”. I went into my iPhone settings for the app, QuickBooks Desktop’ and found no switch or buttons to allow access to either my camera nor photos. I then when into my photos app and looked for apps that request access. QuickBooks Desktop was not listed. It appears QuickBooks Desktop is not ask for access nor provides a way to allow access. I’ve used the older version for roughly a year and have had great success but this update is not good.
I would LOVE to use this app. I think it might be exactly what I need (I’ll even tolerate signing out & in for each company). I downloaded the app, signed in, and Shazam! All my companies were loaded - yay! But several of my companies are listed 2 & 3 times. Why? How do I fix it? I don’t want to spread receipts into 3 different accounts for the same company and confuse everyone. And there is no support to help me.
I love this app…. Until.. a couple years ago and the scan tool for receipts stopped working. Then is sort of word enough for the user to be hopeful “it might work this time?” And I end up cropping it anyway. Otherwise, it’s great to have and it recognizes most of the digits and so on. Please, if there’s a way to get the receipt recognition back, I would very much enjoy using this again. I use a dark background and good lighting. Nothing seems to help.
This used to work ok but it was updated in September to be able to upload documents too. Now the app camera doesn’t recognize the edges of the cc receipts. This means I get a big picture of hitch is hard to read. They also got rid of the ability to use my scanner from within the desktop program to upload documents to my files so I have to rely on spotty cell service which is really slow and inconsistent. Not a happy camper at all. Spending twice as much time now to do the same work.
Got fed up w the slow and unreliable emailing in of receipts so tried this again after some years and they fixed the bug where your company shows up many times. App has smart recognition so the documents are properly cropped (on a contrasting background) and bam they appear in QB desktop immediately. My lagging emailed ones were still pending processing. I’m guessing maybe the app preprocessing things before sending IDK. I just wish the save button wasn’t behind the keyboard tou have to awkwardly scroll to submit but I can deal with it for now.
Your recent update is worse, no improvement on the scanning. This App pales in comparison to Adobe Scan. If I could upload the receipts from that app to my QuickBooks account I would. This app takes so much time to crop I could have five receipts cropped and uploaded with Adobe scan. Then, as others have said, I can’t load my CC as a card. I have to label it as a bank account. Come on! You are an accounting software! As much as you charge for this, fix the issues already!
My company is listed three times on the app and then there’s a company that I’m not even associated with this listed on the app when I go to select my company. It’s ridiculous. I’ve called several times and it’s still not resolved.
You now MUST use your phone to attach a document which takes over 5 min for each doc to show up on the desktop to attach. VERY time consuming at utter bull crap. If I could burn this part of Quickbooks I would. Whomever thought it was a good idea to get rid of the traditional attaching a document application is an idiot and I have a few choice words. Thank you for wasting countless minutes of my day and making my job 10x harder.
I’m having the same problem as other people have stated. I can’t login to QuickBooks desktop and it won’t connect with QuickBooks online. I am the owner of my business with administrative access. Has made running my business difficult. Not only that, but the subscription is confusing. Keeps asking me to pay more when I’m already subscribed. Getting help through customer support is frustrating.
I tried hard to just change the business name and keep everything else as it is , I can’t because this app won’t allowing you and every time i sign up with same login it will take me back to the old account, makes me so frustrated. It’s not flexible at all. I hope they will be able to change it to better deal.
I downloaded this app hoping that I can scan receipts, I log in and there there is duplicate company names. I called quickbooks and ask for help removing these duplicate company names, no help but run around and apologies. I have one one company quickbooks desktop, but the iOS receipt app shows 3 names of the same company name and asks me to choose one or switch to one company to another. It’s a garbage.
Signed up with my company name & it takes me to a screen that says "We didn't find any company". It then gives instructions on how to link your company but the options are not there. Just a waste of my time. Update: so I figured it out but once you're in it's a 30-day trial period which it doesn't state in the beginning.
I love this ability to have my users upload their receipts, but the company list has all the company files that I deleted on the desktop, with no option to (or hide) them on the mobile app. Its confusing to the users and myself when trying to upload receipts.
This really needs to allow the option to convert “scans” into PDFs. Other than that, this works pretty well with the Receipt Mgmt inside QB Desktop. Hopefully it makes processing expense reports much easier for us.
Wish this supported going straight to bills. Every time I try to upload straight to bill, it says it doesn’t support that format. JPEG. Which IS one of the formats they support. Don’t know why. But I love that RECEIPTS can work.
I will love this app once it works. I snapped some bills and they showed up great on my desktop, but then when I went to upload them, it freezes my program. Has frozen every time and I’ve never had a successful upload
wasnt able to do what i wanted from my quick books app on my phone. I downloaded the only app availabe on desk top and it looks like a small fraction of the screen is used and it looks like the same app as my phone... I feel like this should be an easy fix.
I log in with my intuit account. I’m the only login for my company desktop file. It always says it can’t find a company. Seems other people are having the same issue. I give up.
I would rate this zero stars. Can’t add multiple users. Only allows one user per account on the primary address. Contacted Intuit support. They told me to give everyone my admin credentials and talked to me like I was a 3 year old.
With a 1.8 star rating, the developers decide the only and best solution is to update the logos throughout the app in the last two software updates over the past 6 months. Lol
Utter waste of time. It can’t even recognize a quickbooks invoice that has been unchanged. The name and formatting of the vendor on their invoice must match exactly to the quickbooks record.
Having the same problem as the other reviewer, it says my id or password are invalid. I very carefully checked my entries (several times): that is not the case.
Company duplicated with different IDs, very confusing. Camera corner recognition is horrible. If you do get a receipt loaded up, it is a nightmare to get it attached. Have to scroll through your expense accounts rather than typing them in. This app doesn’t save you time, it causes you frustration. Oh and good luck calling intuit tech support!
Are you a QuickBooks Desktop Pro Plus, Premier Plus or Enterprise customer? Save time with receipt and bill capture to automate entries. No more lost receipts or time consuming expense reports! Easily attach documents to transactions. Scan receipts - Save time by automatically creating categorized receipt expense entries. Just photograph, import and review. - Stay organized by attaching digital receipt images to expense transactions for audit trails. - Accurately categorize, modify or record multiple receipt transactions at once. Upload bills - Save time by automating bill entries. Just photograph, import, and review. - Stay organized by attaching files to bill transactions for simplified audit trails. Attach documents to your transactions - Attach documents to transactions faster by directly uploading them. - Save time by directly attaching multiple documents to transactions at once. - Stay organized by eliminating the need to store physical documents. Track your business mileage - Add your business miles on your mobile and manage it all in QuickBooks Desktop. - Distance will be auto-calculated using starting and ending locations. - QuickBooks automatically fetches the IRS standard mileage rate to calculate mileage expenses.
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