Rethink BH

App needs work. It deletes written work without saving it. It is inconvenient when you have to start writing session notes all over again.

It’s alright when it works; the data collection is pretty nice, but I have to do pretty much everything else through an internet browser. My biggest issue is that whenever I log out or leave the app for an extended period of time, it states my session has expired and leads me to a completely blank screen. The only way I’ve been able to fix it is to uninstall the app and re-install it to get the login screen. I’ve had to reinstall it before every session, and at this point it’s more trouble than it’s worth.

This app continues to have multiple issues and because of that I’m continuously not getting paid for multiple hours of work since the company I work for goes off of rethink as a reliable method to calculate hours worked and hours paid. The company I work for should be able to reliably use this app but unfortunately the only think that’s actually reliable is the website. This is extremely frustrating both from both an HR position as well as a behavioral therapist.

This new April update they added a timeout to the sessions. This is not helpful while taking duration data or simply for running a session in general. Also, there are many issues with the organization of the app. It is not ADHD friendly (in my case) to have to scroll up and down trying to find what programs I did or did not run yet. You guys should add more features to tweak the order of the programs to make the sessions more understandable.

I've been in this field for a long time. I've come across almost every data collection too you can think of from catalyst to central reach to biptrack. However, this is by far the worst app to use. It constantly freezes, rarely updates with correct information, you can't get paid reliably from this app because it's almost never correct. Catalyst was the best! This is horrible!

I’m constantly losing my session notes and having them permanently deleted as well as my verified sessions, it’s a nightmare. I have to rewrite everything and once I have to rewrite my notes, it’s not as accurate of that session as I’m going based off of memory. Delaying my present day session because I have to refill everything out for previous ones has become a weekly struggle.

The new update screwed my whole life now. I can’t even verify says I don't have permission, can’t find the appointment on the client I just put on the calendar, and I can’t send my data I took for the client it says no appointment so it gets erased. Please fix this before this keeps happening right now it’s been 2 days and it’s not fun trying to figure out how to fix this!!!!

Please stop making it so that we have to check every target we want to take data on!!! Just keep it so that all the targets appear automatically. Its a huge waste of time to fetch every target before we can take data on it. Sessions are already chaotic enough I don’t understand why there are updates that try to slow us down.

Only having one target selected when I open a kid’s programs is so frustrating!! I have to manually go in and select all of my targets every. Freaking. Session. That’s up to 3 times a day I have to do this! It eats away at my therapy time and attention to my kids. Such a dumb update.

Let me just say, the app is completely horrible. It’ll load slow. My appointments won’t show on the app. Clocking in and clocking out will be delayed and verifications will be delayed because the app will start to mess up and act as if there’s no current appointment. It’s a horrible app and I hope they do something about it soon.

This app works correctly about 25% of the time which is a major problem considering I need it for work. Won’t load, won’t sync, can’t verify, crashes, errors left in right. This is just a garbage app and the fact people need it to get paid is even more ridiculous

Hi, I use my ipad a lot for work and I can't use it turned on its side with my keyboard for typing.

This has been a game changer. Patients are loving it. Thank you!

Worked fine for me? Not sure what the other review was about

App fails to connect to TheraWe. Just asks for a password over and over and does nothing. It also lacks a lot of the content available on the website. Not sure why I would ever use the app as it is.

The app looks like it was made in the 15th century, there's so many features that could enhance it. Also come on, it's 2023 and no dark mode?

Unfortunately my job has tied payroll to this app. So if it decides to malfunction don’t expect to get paid on time

I just updated my app to the new 5.1.4 And every time I try to log In the app automatically closes. Doesn’t log in or load, the app just closes. I am In Desperate need to use this, but the app does not let me log in. The app was working perfectly fine when I had the 5.1.3.

Thank you for the amazing enhancement to the scheduler!

Keep getting messages about “exciting new app updates”, but the app hasn’t worked in months for anyone at my company. How about a bug fix that actually allows people to login?

When signing on. It login u back out saying someone has logged into your account. Pls fix this how we take our data for clients. Their is always issues. It slows and isn’t fast at all

App doesn't work. We tried getting help and they said to just use the computer - which does work. Might want to consider fixing your app if you're going to use one...

I hate RethinkBH and the fact I have to use it in my work… Doesn’t update or refresh on time and absolutely horrible… plus total dependence on supervisors… as a tech you can’t do nothing..

I need to take data continuously and I keep getting signed out often.

After the update the app keeps logging people out. Very annoying.

Again I redownloaded the app bc of the announcement on the website of an update. Still saying no appointments when I click on the calendar.

App needs a lot of working

My app won’t allow me to login in. It closes the app after trying to login