I purchased a fax account over five years ago with SFax and they eliminated the reasonably priced service plan I had. Still I wanted to keep my number so I agreed to take on their new costs. They goofed up and gave me a brand new account and I didn’t get my previous number. I had to call and get them to give me my old number and they gave me that and the old number and charged me for both. Twice. The refused to fix their error and refund me for all of the duplicative costs. I ended up being fb scammed hundreds of dollars because of the mistake they acknowledged making. Don’t use this, there are cheaper and more honest companies out there!
I love being able to send and receive secure faxes digitally but I am on the run and often need this to work over iOS instead of just on the laptop. Over the past year, for whatever reason trying to open my inbox crashes the ap. There will be a brief update that fixes this, then when another iOS update occurs, it will take another 6 months for sFax to update theirs as well and during that time the inbox will continue to crash the ap. I have reported this in the past. The cycle continues and the delay in repairs is quite lengthy. The web service is worthwhile. The ap is not functional.
The website app has much more functionality on the iPhone than the app
The website app works better than this app on the iPhone. The app cannot import documents directly to the documents folder - it can only attach them while sending fax. Also, the app can only send a photo from the iPhone and cannot use pdf files. The app cannot use your cloud connections to add a file but only the ones owned by the sfax company. It's very clunky and klugy and hard to use with missing and limited features. Stick with the website app.
App Keeps crashing, website doesn’t work w/mobile devices
I have been using Sfax for years. The app was always great but no longer works. It crashes when accessing anything received. It can only send out faxes. The website does not work on mobile devices either. The menu takes up half the screen and you’re unable to see anything useful from the faxes. PLEASE FIX THIS APP! I pay a good amount for it every year and have been unable to use it for almost a year.
To be a business app Sfax is very basic and has too many bugs. When opening now on phone it now crashes. I have to open from a browser. Sometimes I can get in app on phone but when I go to my name it crashes. I was told to delete all saved faxes through a desktop browser and it would allow phone to access the app. Worked then quickly returned to original problem. 😤
I have been a subscriber for over two years. The service initially was ok. The UI has always been bad. However they recently raised their prices and no updates to the app have been made. Oh yes, an update that now makes it impossible for the app to open on iPhone XS Max. I’m exploring other options and most likely will cancel my service with this company.
This app is horrible while using mobile. I check my SFax app several times a day as I am on the road a lot, and receive medical orders many times throughout the day. It’s a coin toss on whether it is going to crash or not. Very unreliable app. I wish our company used a different fax service. Stay away.
Impossible to trouble shoot being locked out of my account. Wasn’t able to get any response from customer support and the forgot password feature wasn’t working - the error message displayed the need to contact support with no information on how to contact a support person.
The app used to work. For the last month or so it crashes every time I try to check or send faxes. Customer service is abysmal-I have yet to find a way to get someone to respond. The web based product is solid-I’ve used it for a decade. I just work they would offer support for the app.
The app crashes when you check your inbox. This bug hasn’t been fixed in months. I use Sfax for work and this glitch makes it hard to work unless I have my laptop at all times. Please fix the bugs!!
Can not open faxes received. Every time I click on the the link to view the faxes I received it boots me out of the app. I tried to delete and reinstall as well as reboot by iPad. Now I have to call the office have them open the fax and email it to me for view. Anyone know how to fix this
Canceled service numerous times since it didn’t work and they still charged me needed to contest credit card charge. Apple should remove them from the App Store they are a scam based on my experience and the reviews. Come on.
They used to be affordable for the little person, but I guess we are not profitable enough. Way too expensive for the retiree, who needs secure faxing for a few documents 2-3 times a year.
Unreliable. Force closes. Im using the web interface temporarily. Support non existent. For a medical based fax service they have regressed. Not sure why but seriously considering moving away.
Sfax for iOS enables existing Sfax customers to send and receive HIPAA-secure faxes from anywhere. Compose faxes with image capture or upload from your document management system. To sign up for an Sfax account, visit www.scrypt.com/sfax/. Features: • Send faxes by capturing images with your camera, replying or forwarding a fax, or accessing files from your document management system —no fax machine needed! • Audit trail and activity tracking - A complete audit trail is generated for all activity that occurs on each document for full HIPAA compliance. • Faxes are protected by strong encryption within our SSAE16 Type 2 data centers. • Touch ID – Allows for quick and secure sign on • Securely manage faxes - our “Move” feature allows you to organize received faxes into custom folders Sfax is the only cloud fax service designed for the rigors of healthcare and other industries that demand business-critical security. Send, receive and manage faxes on the go. Sfax works on your computer, on the web, through our API, and on mobile devices – so you can start faxing everywhere. Thousands of customers in the US and Canada rely on Sfax every day. Replace expensive and troublesome fax servers and fax machines with a cost-effective and reliable service. There is an Sfax plan to fit your needs; from a single user up to an enterprise level organization. Sfax offers upfront pricing with no hidden charges, instant activation, and HIPAA-secure faxing on all plans. To learn more about our plans and pricing, visit www.scrypt.com/sfax.
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