Name: Shop Premium Outlets by Simon
Rating: 3.74026 (77 reviews)

User Reviews for Shop Premium Outlets by Simon

3.74 out of 5

77 Ratings

1 year ago, teaist

Glitchy at times, favorites are missing

Great place to shop, though it seems like there are technical improvements to be made. After adding many items to my favorites list last week, I open the app today and find that they’ve all been deleted from my account! I even tried logging out and back in, and checking for an app update. Thankfully, they’re still available in my account via the web version. Another hiccup with the web version: every time I log in after a few days, it asks me to reset my password. Even though I’m using the same password, I have to reset it every time! This doesn’t happen using the app. Overall, I’ve had a great experience purchasing and returning items through the website via mobile browser in the past year. Great customer service. This was my first time using the app and now I might switch back to the web version due to the missing favorites. Disappointed.

2 years ago, psusfca

Shipping is awful and customer service borders on non-existent

I’ve order a few things through this app as well as its sister apps (Gilt and Rue la la) and each time the shipping experience has been beyond dreadful. Why can’t the shipping process be more efficient and delivery time frames, at least occasionally, are accurate. Why can other sites like 6pm, Zappos, Bonobos, Chewy, etc all can fulfill items efficiently, promptly and accurately. All without utilizing the cheapest shipping methods (like surepost). Figure out why others can do it!!!! As to customer service. Even after the frustration of a bot not comprehending the issue, the solution is email. I explain in detail the shipping issue and again they don’t understand and just link me to tracking. Do they not think I already did that?? I follow up that if they dig into the tracking on their own, they will see that the package showed zero movement in a week yet was going to be delivered on x day. That requires a cross country delivery in an hour. The blame can only be on the shipping company so many times before SPO should think that maybe the shipping company is inept or their is a flaw in SPO’s shipping process as other online retailers can somehow not have this issue repeated in a regular basis. Does Simon corporate just not care about customer satisfaction. I would hope not. But the evidence would seem to point to the former.

2 years ago, sassy_starlet

Can be better

Can’t cancel orders once you place them, which is annoying. Overall, a nice selection and good deals.

1 year ago, Sashi621

Great experience!

I always check reviews before I order from an online company, but I failed to do that when I excited to find a pair of shoes that I had been looking for. I didn’t think to check the reviews until after I had placed the order. Most of the reviews were not favorable. Of course, my stomach began to churn, thinking I had made a mistake by ordering. However, the shoes are beautiful and they came in a very timely manner. I had email notifications with tracking information along the way. I had a great experience and will continue to order from SPO. Hopefully, the previous experiences with people have been resolved.

4 months ago, a2477g

So many great deals!

I’ve been using this app for a few months now and have scored some fantastic gifts at great low prices. Everything I have ordered has shipped promptly and arrived quickly. I love the selection of items and all the discounts they offer. I have got some great deals without driving to the outlets - the closest one is over an hour from me. I am surprised by the negative reviews and hope the developers have resolved them. I personally am really enjoying shopping on this app.

2 years ago, Floridagirlsan

Will scam you out of what you ordered then refuse to refund you!

I placed a $1,500 order which contained many items. 2 of the items were missing from the order (equaling $80) before tax. They refused to give me a replacement or a refund for the missing items and pretty much said they weren’t going to do any thing to resolve it. They said they got word from the store that they shipped the correct amount of items. So when I asked them to file a claim with the carrier since they were missing from the shipment, they refused. This place is essentially a middle man rather than just ordering from the stores directly. I don’t recommend using this app. They will steal your money.

5 months ago, Cilantro314

⭐️⭐️⭐️⭐️⭐️

Absolutely love this app! 😍 It has an incredible selection of my favorite brands and the lowest prices. 🛍️ I’ve never looked better and neither has my closet! All without having to drive a couple hours to the outlet mall.

10 months ago, Really?disney

Total lack of Customer Service

Ordered an item and paid for express shipping. The package is held up at the FedEx facility and the bots can’t help get it moving. Sent them several request and they just say to watch my tracking info for delivery. Delivery has now been delayed for 3 days. FedEx won’t deliver unless Premium outlets contacts them with my unit number!! No one is responding from PO today. Never ever again! Didn’t save anything by using them!

12 months ago, Momof222

Good deals

I love shopping at outlet malls, but there isn’t one near my house. This app is a great way to shop from the brand outlets online. Great deals, and it’s nice to know everything is legit.

12 months ago, Selfieonthemoon

Sign-In not working.

I’ve used the app before, but not I try and reset my password and it keeps sending me the link, then I do a new password and it won’t let me sign-in. I tried closing and opening the app and the website, etc. nothing is working.

1 year ago, Fiona_pang

Error

A error happened those days with the app, I cannot reload it.

2 months ago, I1234566798

August 7, 2024 - trash garbage app and company

Do not download this. The app is garbage with images not loading and integrations that don’t work. Extremely awful app similar to abercrombies awful app. This company is garbage. They aggressively bought every mall and started an e-commerce for second hand items. Try to get customer service to help you? Impossible. Try to return an item for their fault? No service. And you pay for returns. Do not support this shill company running hard promotions to boost their trash app and help the sinking ship of their brick and mortar stores. August 7, 2024

4 months ago, GixerEd

1 device at a time

You can only be logged into 1 device at a time. If you’re using another device, you’ll need to login, but that logs you out of the other device. Not mobile.

6 months ago, Janet0593

No abre la app

Ya no abre la app en mi iPhone :(

6 months ago, Jennifer M. Smithe

App not working

I love this app. I shopped weekly on the app. However, since an app update 4 days ago, my app won’t open or load. I have lost deals, sales, and items in my cart due to this glitch that has been going on for four days now. Very disappointing. :(

1 year ago, tuiratbuon

I NEED HELPP PLSSS 😭

I am not able to receive any tracking notifications or some information about my order. I was scard cs I can’t cancel the ord even though I js paid for it like 1 hours before but I can’t cancel the order I tried searching but I couldn't find anything. NEED HELP 😭😭😭😭😭😭

5 days ago, Juanito’s

It doesn’t let me buy in the app

It doesn’t let me buy in the app, it always says “sorry, something went wrong “ even after deleting and reinstalling the app several times.

5 months ago, Gizreel

Opening App

Love the app, but recently have not been able to open the app to shop every time I try the app just closes or shuts down.

6 months ago, См123

Scammers

They claim they sell products from Outle Malls, yet they ship stuff from other stores including Macys Backstage. When returning products, not only they charged me for the return shipping, but also they DOUBLED the charge for no reason!!!!

12 months ago, Ed-ny

It’s 2023 and still no iPad compatible app??

Time to optimize the experience on iPad please. iPhone version is not good enough

1 month ago, ropryce

App is terrible

Want an app that offers PayPal options that you can’t use..? then this is the app for you… Why offer PayPal as an option but have to go outside the app for PayPal to work..?

5 months ago, Joshua_:)

Too many glitches

Basically unusable. Can’t use search. Filters don’t work. Can’t pick categories. Literally pointless.

4 months ago, Perrysap

App keep crashing and doesn’t load

App keep crashing and doesn’t load at all

1 year ago, anonymjbdbx

BEWARE!

This app is a SCAM! Fake deals, no actual contact info for customer service.

Description

Shop Premium Outlets (SPO) is an online outlet and digital marketplace where you can shop sale, clearance, and outlet styles from top brands every day on the go or from the comfort of your own home. All US customers enjoy free shipping and easy returns*, making shopping for the latest fashion, prestige beauty, and trending home goods so convenient. From the newest luxe finds to preloved designer handbags and jewelry, you can find everything you need to live your life in style, at a price point that cannot be beat. The SPO app features limited stock, final sale, final few or last call items. Use the SPO app to stay up to date on our new arrivals and best sellers. Trending styles from top brands go fast, but don’t worry, we welcome new products, stores, brands, and designers daily. Plus, there are new exclusive promotions to shop each week. Now you can shop at the world's finest outlet shopping mall, Simon Premium Outlets, from home and can enjoy guaranteed quality and authenticity. Save up to 90% every day on clothing and accessories, handbags and shoes, jewelry and sunglasses, home and kitchen, and more. Women’s Clothing: We have the designers every woman’s closet dreams of with styles from the hottest brands such as Chloe, Max Mara, Miu Miu, OFF-WHITE, Ralph Lauren, Yves Saint Laurent, and Carolina Herrera, can be yours. Shop activewear, sleepwear, shoes, jewelry, handbags, and more. Men’s Clothing: Men can find everything they need to look sharp by shopping brands like Canada Goose, Fossil, Ralph Lauren, adidas, Tom Ford, Paul Smith, and Giorgio Armani. From activewear and shorts, to jeans, to accessories, to coats and jackets, we have men covered. Handbags: Your designer handbag collection is about to expand. SPO has the latest styles, including preloved, from Louis Vuitton, Gucci, Prada, Versace, The Row, Stella McCartney, Chloe, Mulberry, Saint Laurent, Fendi, and Judith Leiber Couture, amongst many other desirable designer brands. Shoes: If designer shoes are what you’re after, then look no further than SPO’s selection of Valentino, Salvatore Ferragamo, and Jimmy Choo shoes, as well as many other casual and luxury shoe brands. Jewelry: Your finishing touch is waiting for you. Shop Tacori, Marco Bicego, Suzy Levian, Adornia, Hearts on Fire, Stuhrling, Pandora, and other value, pre-owned and designer brands to fill up your jewelry box. Luxury: From the finest in home decor goods from brands like Frette, to the ultimate designer accessories from high fashion houses like Gucci, to the luxury clothing brands you can trust to enhance your wardrobe, the SPO app has it all. Kids: Keep your little ones in style with deals on clothes and shoes from beloved brands like Juicy Couture, Tommy Hilfiger, Puma, and Turtle Dove London. Earn Points, Get Rewards: Join for free, earn points with any purchase, claim rewards like discount coupons, and receive exclusive offers by signing up for the SPO Rewards program. Pay Your Way: Buying designer styles just got a whole lot simpler. Pay your way with Shop Pay, Apple Pay, Amazon Pay, Google Pay, or PayPal, as well as debit or credit card. Want to make a major purchase? Spread out the cost of your purchase by using Klarna in four interest-free payments. Stay Connected: Want early access to the best @ShopPremiumOutlets and ShopPremiumOutlets.com sales, promotions, and new store arrivals? Follow us on social to keep up with the latest must-have deals! instagram.com/ShopPremiumOutlets facebook.com/ShopPremiumOutlets tiktok.com/ShopPremiumOutlets pinterest.com/ShopPremiumOutlets You can also sign up for text (SMS), push notifications, and emails, so you’re the first to know about “just in” products and exclusive promotions for our top brands. *Exclusions may apply. **Terms and conditions apply.