I luv, luv, luv ur Costa Mesa Store! I’m going to tell all my Fountain Valley & Santa Ana & Huntington Beach friends. I have lots of friends! Chelsea helped us today & she was delightful, helpful & charming. We rushed from Laguna Beach on Monday evening, and made it at (approximately) 2-3 minutes to closing. I hope you know who the 2 or maybe 3 girls who closed that night because THEY were delightful, helpful & charming too. I never, ever felt like they were thinking, “Come on people, hurry it up, we want to close.” I am 64 years old and was in the workforce close to 40 years. I managed 3 departments in my career, so I take a very close look at members of a business’s staff. The professional, courteous & kindly way your staff conducts themselves is a reflection of those at the top; and a progressive and nurturing management style. It is a pleasure doing business together and I look forward to a SWEET relationship in the future. And of course, I cannot forget to tell you that you, my dear Susie, are an Exceptional Baker! I believe right now, your Susie’s Nutty is in 1st place🥇in our family. But your Red Velvet cupcake is a 🏆for me! But we still have so many of your treats to try. What a pleasant thought‼️ Sincerely, Gloria Ballesteros
I came in and was greeted with Welcome to Susie Cakes. I was unsure what cupcakes to order since this was my first time here and was not rushed. Amber finally assisted me in my order. She was very patient with me because I had two orders of cupcakes. One for my family with which I had 5 specific request for cupcakes and the second was very easy when I ordered a dozen which was perfect since you have 12 different types of cupcakes. Both orders were for my birthday but two different days. Amber informed me that for tomorrow’s celebration that I shouldn’t refrigerate the cupcakes. Which I wouldn’t have known and very helpful!! Thank you Amber for making my first specialty cupcake experience a great one.
SusieCakes in Laguna Niguel always has the freshest desserts. The cake is really moist and the frosting is always unbelievably good. The employees there are the nicest ever, like Disneyland nice, everyone asks me if there’s anything I need and they go out of their way to make my dessert special for me. I highly recommend getting desserts from here if you want the best dessert and experience🥰
I’m a total sucker for a loyalty program. I wish the rewards offered were different, though. I’ve got multiple rewards sitting in my account unused because a discount off of a dozen cupcakes just doesn’t fit my pocketbook or my needs. I’d much prefer the chance to earn a free cupcake or slice of cake. When they do offer members freebies, I’m sure to go into the store, and I inevitably buy additional things. Also, I thik the functionality of the app is a bit odd- it’s up to the customer to tap multiple times for a reward to be marked as “Redeemed”. It seems like it would be better for there to be a barcode for the employee to scan or something. I think it’s really easy for a free item to be given without the reward actually getting marked as used in the app.
I heard about this cake passing it from my job and everyone in the South Bay always raved about this cake. I went it for a taste and fell in love with the banana chocolate chip seasonal cake. I loved it so much I go every single month to try their seasonal cake and I also ordered my baby shower cake at susies and everyone loved it. Forever getting my cakes from here !
I think most people are rating the bakery and not the actual app. The app is a glorified webpage, most functions of the app bring you to the pages of the website or Toast rather than an in-app experience. This app is only to tap into rewards, not anything with ordering or viewing the menu, that requires the website and/or Toast app. Very clunky and poor design, but a small business so not too surprising.
Susiecakes is my absolute favorite bakery in Marin. Usually I’m 100% happy with my order. Just now I got my free birthday slice. It’s so small. If I were paying for it I would definitely request a refund or larger piece. Perhaps the man who served me is new? Normally it’s a very good size portion. So disappointed.
Jaclyn at the Susie cakes on Luther Lane is absolutely the sweetest , she remembers all her customers and makes me feel like I am visiting my family member to pick up some yummy cupcakes. Thank you for all you do Jaclyn she real makes the experience 5 stars!
We are getting married in Feb 2019 and decided on cupcakes for our wedding! We purchased random cupcakes from Susie Cakes, Sprinkles and Magnolia Bakery. Susie won hands down! Thanks Susie for being in our hood and baking up these beauties fresh every day!!!! xoxo
The cakes and cupcakes are AMAZING but the app is horrible. They wouldn’t let is sign in because it said that there was already an account. But when we were logging in they said the password and email was wrong and that there wasn’t an account for us😢
I have found this Gem by trying lunch next door and bought a cake for one of my accounts which was the pineapple/coconut cream cheese and it was definitely talked about for days. Love this little cake, cupcake, cookie and more shop.
I love Susie’s Cake. I went in for a birthday cake design and Alex in Manhattan Beach was so patient and helped me so much. I loved the cake and my design and can’t wait to see it. Thanks so much Alex and Susie Cakes for your hospitality in making me feel special.
So I was recommended this summer only cake by one of my coworkers who raved about how good it is. So I got it for my sisters birthday. When we got it the frosting appeared over whipped. The flavor of the cake was subpar at best, nothing special, and the berries in the filling were sour. I have to say I was very disappointing as I paid nearly 80$ for this cake including the tip :/ don’t think I’ll be coming back sadly
We stopped in today to get some cupcakes and Andrea was so friendly and chatty and Kathleen was so sweet & suggested I get the app for 2 free cupcakes!!- it’s so nice to come in to a place where they are so friendly and chatty and welcoming! And the cupcakes are the best!!!
I absolutely love Susie cakes. It’s fresh, it’s moist and it’s so worth it. I would definitely recommend this for birthdays and weddings and any other special occasions. SusieCakes is also recommended for cheat days if your on a diet lol.
My family absolutely loves Susie cakes! We’ve been going since my son was about 6 and he’s now 23! Always get out bday cakes and cupcakes at Susie cakes!
It’s a great place with great cake, but I don’t understand why it takes so long to cut cake and put it in a box. Every time I come it takes at least 10 minutes for the entire transaction
My coworker brought me here today and this was the best cupcake ever. Also got a 7 layer bar and a peanut butter whoopie pie. I will be back a lot. This place is amazing. Download the app and get two free cupcakes. This place is #Life
Alondra, from the Marina Del Susie Cakes, was just as sweet as these awesome cupcakes… I’m always searching for the perfect cupcake and I believe I just found the perfect cupcake here at Susie Cakes...tell them Judy sent you! Go Dodgers!!! Enjoy, Judy Casillas
I came in and go out with a smile on my face as i have 2free cup cake on my bday today as i signed up. Love the taste of it...thank you for making my bday so much good😊😘 ♥️ VkyQ
Great customer service. I go there to custom order all my kids’ birthday parties. And the flavors are divine. Their seasonal flavors have always been quite exquisite
Alex was so helpful and nice taking my order for my daughter’s birthday treats!! I just love SusieCakes and the staff!! I could eat the red velvet cupcakes every day!!
SusieCakes is an all-American bakery offering classic desserts such as cakes, cookies, cupcakes, pies, and puddings – made entirely from scratch using simple, natural ingredients. With our app you can effortlessly earn rewards at SusieCakes! Just sign up, register a credit or debit card, and earn reward progress automatically whenever you shop. But that's not all: get special offers, VIP experiences and birthday gifts just for being you! No hoops to jump through. It’s like magic. Here's how it works: 1) Register your credit/debit card(s) in the app. 2) Shop as usual. 3) We'll buzz your phone when you earn a reward. No need to fish your phone out, check-in, or scan anything. Just pay as usual. 4) Redeem rewards in-store for discounts and free stuff. Magic!
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