The Cecilian Bank Mobile

When I try to login I get stuck on Authenticate multi-factor authentication where it asks to select device it’s greyed out and I can’t press anything.

Review update: this app has not crashed in months. It seems TCB has resolved the issue! After deleting and reinstalling the app again, I decided to read the reviews. It seems there is a serious problem with the compatibility and testing of each new update. I have lost count of how many times I have had to delete the app and start over but I wouldn’t be surprised if my downloads coincide with the update releases. It seems to work fine one day and then the next ... nothing but a loading screen. Please look into this issue as it seems it is an ongoing problem for multiple people. That issue aside, the app does have appropriate features and I am glad TCB has a better system for mobile deposits and person to person transfers. I’ll always support a hometown bank, but if the stability of the app could be improved the app would be on par with my other accounts at national banks.

They never let you deposit a check on the app, it always tells you improper endorsement, whether it's legible or not, oh and it takes bout a day and a half for them to tell you that even though it says it's been accepted for deposit. Useless, useless, useless! Update: found out that it was more my fault than the apps of my troubles with depositing. Called the bank with my issues and they explained clearly and had no further issues

Since the last update (3 weeks ago!) the app stays on the loading screen for multiple minutes. Seriously have to wait up to 5 minutes sometime for the login to appear! I won’t wait so long for an app, and if I cannot check my banking on my mobile, I will consider changing banks. It’s 2020. Devs: Do you all not perform any QA testing on your releases? Do you not use the product yourself? How could such a release stay in production for so long? Do you not read the reviews here in the Apple store? Embarrassing.

Works great for me. I’ve never had any issues with the app it’s always loaded in a fair amount of time and I’m able to access everything I need to on it! Love not having to drive to the bank when I need to deposit a check.

Have not been able to login to the app for a week because of a loading screen that keeps saying Update 100%. It pops up and goes away over and over and never stops. Plus when it did work, the amount of $ I would have one day would be totally different the next day with no added transactions. Very poorly designed and managed app because nothing changes! I’m fed up at this point.

The App is much improved and makes it easy to check my balance or check where near by locations are. So easy to navigate and not over complex!

Face ID sometimes does not work at all. I check settings and it's on but it never lets me use it anymore after the update. What do I do

This app may not have “Bling” - But, to me, that is a GOOD thing.....Easy to understand & navigate.....Not a bunch of added Unnecessary & Useless fillers....Always works & is NOT Constantly Forcing Updates which Obsoletes the older iOSs. I quantify it as a Mature Users app. 👍👍

First, changing passwords while using a PW manager is practically impossible. You copy/paste your current password into the app, then switch to LastPass to generate a new password, but when you return to the CB app, it deletes the password you already pasted. And no matter how fast the camera snaps a check image on the mobile deposit , I get a timeout error.

Updated, now I can’t get on the app

Since I changed phones I can no longer receive txt message from the app for my temporary limit increases. Went to the bank etc.

This is a user friendly app with great features!

I love the TCB app! So glad they updated it, doesn’t look so old school anymore :)

App was probably designed by three kids at North Hardin for a tech grade. No biometrics, can’t deposit via camera, clunky interface. If you still write checks, this is the bank and app for you.

The face recognition feature doesn’t work after the update

This app is horrible!!! Locks you out of the acct every weekend and of course you can’t call because they are closed as well.

Cannot even access anything since the new update. Just “loads” for literally hours.

Since the last update. The app never loads to the log in screen. I would use it all the time and now it is useless.

Hasn’t worked at least since the last update. Will not load at all.

For last two days the app has cease to work. I’ve tried uninstalling and reinstalling and nothing works.

Will not work. Will not load. Just keeps try and trying and trying and failing and failing and failing to load. FIX YOUR APP.

I’m so frustrated with this app. It hasn’t worked since the last update!

If it takes forever to load just close a restart. Sometimes you just got to give her time to get ready for your date ya know? Just chill Karens. It’s not YouTube or Amazon lol

The app just keeps loading and work

Wouldn’t accept my security answer and locked my account.

Wont even take me to the login screen. Just spins like it’s loading.

So glad we have an app now! So much better than the mobile site! Also having the ability to activate and deactivate our debit cards with the push of a button is AMAZING!

Super glad this app is finally here! So much easier and convenient! Good work!

Sends a verification code and always get a message unable to authenticate when I put it in. No face recognition either. I’m never able to do anything via this app. Worthless.