WorkJam

The company I work for just just started using WorkJam to trade shifts, see schedules, and see updates with other things relating to our job. It’s a good app, it runs smoothly, and doesn’t always require log in like I would if I had to use safari to go to a webpage. But this app seems to be working as it’s suppose to. One thing I would like to change is to be able to see what times other associates work at. I accidentally click on associates thinking it will show up their times but it only starts a chat with them and I don’t want a chat with them just to see the times they are going to be there that day.

Every review about the slow loading speeds, limited features, and pointless improvements are accurate. If you are an employer looking for a new resource for your team. Move along to the next option. The idea is great. One place for work schedule and seeing times. And when it works, it’s okay. However, the execution is poor. There are times that it takes me 5 min just to get the app to load the data, even with a known good network and phone, this is the slowest app on my phone and it’s frustrating. Each coworker I have, had the same experience. I’ve spoken to my management team and they agree that moving to this app was a mistake. There is also no way to merge the calendar of my work on WorkJam and slide the work times over to my iOS calendar application, so I cannot share my schedule with my wife without manually typing every date and time. The schedule is also off at times. I will check at 2 am and the schedule for yesterday is still showing and not the new current day, this has caused me to be late to work. Likewise, if it won’t connect with the server and log in, which is often, then I cannot get my schedule. This means that I don’t know when I go to work, and I have to guess. Essentially making the app pointless.

I have zero idea how this has 4+ stars. The navigation to horrendous especially the message system and a thousand other things but the worst part for me is YOU CANT EXPORT TO YOUR CALENDAR. The developers obviously don’t use this app themselves because that’s the number one QoL setting any scheduling app should have. But that’s not even the worst of it, I finally decided to try to do it myself but they go out of their way to prevent you from adding it to your calendar yourself. The moment the app loses “focus” (like opening Siri, the app switcher, running a shortcut, tapping a notification even just to respond to a message from the notification etc) it has a privacy shield or something and it blocks all content and only shows a blue screen with the logo until you ONLY have WorkJam open and being used. No it’s not my employer asking for the feature because if I go onto my hr website I can export to my calendar there. Not having a basic feature? Fine you’re lazy or have your priorities mess up, whatever. But going out of your way to prevent you from keeping your schedule on your calendar is just evil. Oh and every other comment about how horrible the interaction with the app is true too. I hate using it and could rant about that for hours too but the calendar is what really pushed me over the edge. .

Really sorry my company switched to this app. Much harder to enter time than before. The iPad version seems to be exactly the same as the iPhone version, just spread out without taking advantage of more screen real estate to show data in context. For instance, when entering a second punch the edit window covers the previous window so if I’m not sure what date or time I’m entering I have to cancel the action, confirm the date/time, and then do the edit again. If I could see all the punches for even that day at the same time as creating a new one I would make fewer mistakes. The app offers very little help in entering time or ensuring time is entered correctly. It does show me I’v missed a punch for a day and allows me to click on that text and go to an edit window but there is so much more it could be doing to help me enter data, especially data that does not really change. My schedule is the same pretty much every day but I have to put the same 4 punches per day in the system and when it says “Error - at least one punch create edit failed” all I can do is delete them all and do them one by one since I have indication of what the problem is.

First and foremost, it’s great that we don’t have to sign into our associate kiosk to view our schedules or anything like that, and we at least get to see who is also working that day, even if it’s not showing specific times. However, with express pay, it’s not express. When offering a way to take a portion of your paycheck prior to payday, we should be able to take it THAT DAY. Not 2-3 business days later. I wish we could have it deposited into our bank accounts we use for work, not having to use a different bank account that Plaid registers as a bank. Also, it would be cool if we were allowed to deposit more than once per week, just in case something happens? Lastly, occasionally, even though it specifically shows the hours that I worked, it’ll show I didn’t work ANY, meaning I have no money in express pay. With how times are, I have to essentially use express pay to pay myself weekly instead of waiting biweekly for my paycheck. Just some suggestions that could be fixed.

The convenience to have schedules, messaging and shift swaps, etc available all in an app vs logging into a webpage with two factor (for work) is all very nice. However, the app loads incredibly slow (which I see hasn’t improved per a review last year). Whether you are on work Wi-Fi, home high-speed Wi-Fi, Lte, 5G or 5G UW. It is all very delayed. The shift swap feature is roll of the nice whether or not it works. And unfortunately several co-workers have experienced their schedule not being accurate. Resulting in showing up when not scheduled or not showing up at all because the app shows no shift on their schedule when in fact they are supposed to be at work. It would be even better if there was an option to sync shifts directly from the app to your local phone calendar (another thing I see from a year ago that hasn’t happened). Overall not happy with the user experience or app support.

This app kicks you out then stops letting you use autofill to log in it kicks you out like three times a day. Now I am home trying to check my schedule for work and I can’t it kicked me out and autofill doesn’t work with the last update now I don’t know when I am suppose to be at work and my job is not open right now so I can’t call to see what my schedule it THIS APP IS COMPLETELY UNRELIABLE DO NOT USE!!!!! DO NOT TRUST!!! If your company starts using this app write your schedule down on paper! They forced 2fa is annoying a Thor in my side especially when you have to log into the app three times a day! The pull down for the month vide does not lock into the month your own and it scrolls past the month your currently in and no indicator as to what today is the app doesn’t highlight today! 🤦🏻‍♂️ the app does not synch with your phones calendar so you get booted out can’t see your schedule! Several of my co workers have been locked out of the app also I can’t set an alert for a time that works for me and it doesn’t synchronize with my phones calendar so I can’t set that one either. The app doesn’t give you a total of your scheduled hours sooo many things lacking in this app! I would not remind this to anyone! Just stick to the old pen and paper the headache this app provides is not worth it! Do not use I don’t recommend!

The store managers, assistant managers, and key holders. I work with are nice, polite, and respect all the employees. The employees work together as a team and are always cleaning up to make sure our store looks amazingly clean. Customer tell me at te register that we do a good job keeping the store clean, and they drive from other surrounding area to shop at our Marshall’s. And that our customer service is very good. I tell them Thank you and that we work together to try to keep it clean for them.😍

Its great to have an easy way to punch in or out on your phone. However, this apps utility and optimization is absolutely pitiful. For starters, this app takes an insane amount of time to load, and that is no exaggeration. And my job has a policy now where you can punch in only *one minute* before your shift. That’s it, only a minute. So when I go to open the app, I’m almost always late, because it’s takes so long to load, nearly 30 seconds. That’s not even counting the time it takes to actually COMPLETE that punch too. So I’ve now resorted to opening the app upwards of 10 minutes before my shift so I won’t have to deal with this tomfoolery. Sometimes as well, it just signs me out for no reason. Then there’s other times where it just won’t let me punch in due to some error or a bug or whatever the case may be. I mean, how do you make an app this bad? The concept should be simple. I punch in, I punch out. Don’t even get me started on applying for time off or changing your schedule. Nothing in this app works consistently. Why would an employer want to use this for their employees? All of my coworkers deal with these issues. The one pro gets far outweighed by the sea of cons.

This is quite possibly the worst app in existence. It is glitchy as heck and constantly logs you out and then makes it difficult to log back in. Now, it’s telling me that my password has expired but whenever I click the link to change my password, it doesn’t take me to the page. It just says that it’s loading and then crashes. THEN to make matters worse, the supposed customer support link IS BROKEN. The fact that incompetent app os required for something as important as work schedules is a travesty. It could careless about inconveniencing the people who actually need it because it doesn’t have any real customer support. Its happy to let its users be left with no way of checking their work schedules, something extremely important. I hate that my company uses this app and I wish that it would go out of business. Absolute rubbish.

Where to start? I have to use this app for my retail job and I dread opening it every time I need it. The app is slow to load. The messages section has a hard time loading attachments. I often have to force quit the app and reopen it multiple times before a new message even appears and will load properly. Time card editing is hellish as well. On my current time card it keeps trying to record three clock outs instead of the obvious in/out/in/out pattern that a series of four punches should show. Every time I try to edit a time card it has to load and will scroll back to the top between each change. The only reliable part of the app is the ability to see a schedule. Absolutely every other feature is borderline unusable. If you are considering forcing this app on your employees: don’t.

Workjam is overall fine, but basic. Every feature feels like it was only 75% thought out — there’s no way to customize notifications, and there can be tons of notifications for things like shift swaps or new shifts posted. My biggest complaint is that clicking the notification doesn’t give any specific information. It’d be much better if clicking the notification took you to the newly posted shift/swap. The filtering of what shifts each employee can see or what needs manager approval also is very hit and miss, but that might be on my employer for not configuring it correctly— but workjam should give you an option to see everything even if you’re not “eligible”.

My place of work shifted to WorkJam about a year and a half ago, almost two years ago. It can take literally minutes to load the schedule, haven’t ever had it take less than 20 seconds. Also we used to have a way to download the shift data to a calendar with our old system (super helpful to download to a shared calendar with family) this feature has been requested since we moved over and hasn’t been implemented. Not a great app, would not recommend - especially when there are so many other options available out there to employers for less money, more features and the data will load in a couple of seconds. Also have no idea what is meant by “feature enhancements” in the update notes.. this app hasn’t improved in the two years I’ve been using it.

The app is ok, but my complaint is the following: 1. Employees should have access to view DMT videos and view videos under the “channel” page during non-work hours as it is difficult for us to watch the videos while assisting with guests and/or task assignments. 2. This app should have an “autoplay” option added because we have to stop what we’re working on to play the next video. 3. The app should have the option of sending private messages to staff. Thank you… To the rep that replied to this review: I’m informing you that no changes were made to WorkJam as far as employees to watch training videos during non-working hours, nor do we have option for autoplay with the company I’m employed at.

I genuinely hate that the company I work for switched almost completely to using this app. Because they removed the scheduled from our company website, I can only check my schedule on WorkJam and it takes forever to load. It takes around one full minute to load my next shift, which has to load before I can even check the entire week. It has the potential to be great if they would put the work in to fix the app. From the reviews, the developers only seem to respond to positive reviews. A lot of the five star reviews seem fake or are of topic. However, all of the critical reviews mention the same problems over and over again. I’m literally BEGGING for the responsiveness of the app to be fixed.

I don’t even know where to start. Any time I get a message saying I have a update to my schedule I don’t even see one and it’s always really slow, there’s so many minor details that are messed up and are annoying, it signs you out once a week, and It wanted to change my password but where I put my old password at it says password already taken and so I thought maybe it just says that right there and I tried to change my pass again and make it more complex and it still said that in the area where my current password goes so I will be going in my work and asking my manager about that and at the moment I can’t see my shifts. It’s like developers don’t ever go on this app and haven’t for a long time.

The app was already unuseably slow and lacked basic features, but in the past couple of weeks, it will now consistently sign me out and then time out every single time I try to sign back in, meaning I literally can’t use it for several days at a time despite all my credentials being correct. Furthermore, functionality that used to work, such as muted channels, have stopped working for no apparent reason. We get updates every few weeks saying the app has been improved, but it’s literally only gotten worse. An absolute embarrassment for both the company that makes this and any corporation that made the bone-headed decision to adopt Workjam as their official app. Using this app is the worst part of my job by a long mile.

My employer decided to outsource their human resource management to this platform so I’ve been using this for a few years… Ultimately, after years of promises of improvements I’ve ultimately decided to permanently purge this app from my systems and use the web version instead. Certainly, the web version is far from perfect as it’s plagued with layout issues on mobile platforms but at the very least it works. User sessions are not retained irrespective of the “Stay Signed In” option. This impacts both the iOS app and web app. Thankfully I rarely have to use the Workjam platform as UKG supports calendar integration but I dread the occasional use of the Workjam platform. As a app, WorkJam feels very similar to how Electron apps perform on desktop platforms. A web UI wrapper resulting in poor performance and responsiveness. Why Swift UI wasn’t used is beyond me considering native views exist within Swift without the performance impacts that WorkJam’s current implementation is plagued with. Ultimately, unless there is a rewrite of this app that fundamentally changes usability for the better I will not be reinstalling this app on any of my devices.

I have to use this app for my retail job and it’s honestly so frustrating to use a lot of the time because it’s super slow, nothing loads quickly, and half the time when I get a notification that something has changed on my schedule, I never actually see a change on the app and so I have to rely on calling my store to know my actual hours or wait until I have a shift to see the paper schedule. And don’t even get me started on time card approvals because it doesn’t actually work in the app so at the end of the pay period, I have to approve the time card in a different way because WorkJam’s doesn’t work correctly.

My work uses WorkJam as it’s only way to schedule and get in contact with coworkers. (besides having personal contacts) WorkJam has worked pretty well for me, except on my phone once in a while it will randomly log me out and not let me log back in. It says that some data is missing, which doesn’t make sense because I put in all the correct information and it works perfectly fine after a few days. This is really annoying, especially when I need to see when I work the next day. Like I said, besides this occasional glitch it is a great app.

I have debated writing this review for weeks in hopes that something would get better with this app. I’ve used this app for years through my retail job and as my job adds additional aspects of our work to be completed through WorkJam, this app leaves me frustrated and with my time wasted repeatedly. I haven’t even been able to see my work schedule for months because there is a “bad gateway” or it times out while loading. There is no excuse for having to spend THIRTY minutes trying to see my schedule for it to never load. This is not a one-off experience; this is every time I use the app. I can’t express the unproductive nature of this app and would not recommend it to anybody.

I’ve been with ABG for 7 months an some an in all my years of work history this company by far has been the most diverse an inclusive with respect an support for each employee @ every level kudos to the company model that views every employee as as asset to make ABG the best in car rental business

Despite having a very good stable 5G+ signal, it still takes a very long time to load. Sometimes I miss a punch in by a minute or so and lose than minute on my time sheet. Also wish there was a way to punch in/out from the home screen itself. Also if there was a way to display in detail my next shift. Where it’s at, the times including lunch breaks, the date, etc. Just go in depth at a glance. And why is there no way to delete a message thread? I have a whole bunch I have accidentally started by accidentally clicking names that’s all empty.

11 “major” updates in 2022 and this app still cannot perform basic tasks in a timely manner. The latest version at the time of writing takes a full 15 seconds to show anything other than a loading icon. Another full 15 seconds to few something as basic and essential as a schedule. This is the main function of this app and it struggles to be displayed. What’s most frustrating is that this feedback isn’t new. Reviews from a year ago have developer responses blaming the users network. Yet of the 80 coworkers and myself that use this app, it works the same for all of us: slowly. It’s on you WorkJam. Fix your app. It’s long overdue.

This app is the bane of my existence at work. It’s buggy, never loads correctly (don’t even get me started trying to navigate it on a desktop). I have quite literally never had so many issues with an app, and one that my job makes us have. It doesn’t communicate with our main scheduling system correctly so shifts are wrong often, you cannot approve your time card from the app, and you cannot request days off. The “task” feature is a nightmare and tedious for no reason. In theory having my schedule on my phone is great, but what is the point when I have to delete the app/reinstall it, reset all settings at least once a week and it still won’t work.

The company I work for just started using this app a few months ago. Everything was great until recently. About half of the associates including myself are not seeing their schedule all of a sudden. We get notifications and messages, but the schedule is not posting to the app. I have searched all over for access to report the problem, but have had no luck. We have tried to see if the app needed to be updated and have even uninstalled and reinstalled it. Can you help with this?

This app is terrible, from the beginning I’ve always had issues but I swear the app has gotten worse. It’s led to me not showing up to work because my shift didn’t load and it’s happened to numerous coworkers. The app is painfully slow to load and navigate anywhere. What’s probably the most frustrating thing for me is that you can’t sync your schedule to your calendar. My previous scheduling app had this and I loved it. Truthfully I can’t believe my company, as large as it is, uses this for their employees. I know every one of my coworkers agree. Fix your app before employees start boycotting it and forcing companies to find new options.

Trying to use this app has been very frustrating. Initially I was able to see my schedule and other information needed for my work. I used the stay logged in feature and unfortunately one day could only see a blank screen. I logged out and tried to log back in with no success. Now I get an error message that states the data couldn’t be read because it’s missing. Also, more times than not, it doesn’t give the option to put in a password. I hope you can correct this issue! I would really like to see my schedule. Thank you for your attention to this matter!

I’ve been using this for my job and while it was slow, it works for the most part. Until last week when it wouldn’t even let me login, it was just buffering for a full day no matter what I did and then the day after that it loaded but it won’t even let me login. It just takes me straight to an error page and it’s been like that all week and I had check my schedule or messages from my work It’s absolutely unacceptable and I don’t know what to do. I’ve tried uninstalling and reinstalling it and nothing works. I just need it to do the most basic of its functions I’m desperate atp

A recent update came out and speeds have increased dramatically. The app is much better to use now. Something I wish they would add is an import to calendar button. For example, my school’s assignment website has the ability to subscribe to a calendar that updates anytime a professor adds an assignment. I would like to be able to subscribe to my schedule and have it update anytime a day is added.

As an employee of a company that uses this app. I have to say that I currently cannot sign in to check my schedule. It only will notify me of upcoming shifts sometimes. Constantly logs me out of the system requiring me to log back. Most of all the app seems to be at a standstill. I’ve been trying to log in with no luck for 30 min and all other apps on my device are working just fine with connection to internet. Point is that it’s inconsistent and unreliable to keep track of my work info because it logs me out and refuses to allow me to log back in.

Would like to be able to export work schedules to a calendar and really, really would like to have notifications be more specific. A general “update to your schedule” means scrolling through all my upcoming work dates to figure out where the change is. Tapping on the notification should either take me to the specific change or it should say there’s been an update to your schedule on [date].

My workplace, TJMaxx, uses this app. It's excellent and everything but lacks some features. For example, the only thing I can do on the app is request time off and apply for open shifts. Things I can't do are shift swaps and changing my availability. Having those features in the app would be great. I wouldn't say I like having limited access to things. I'd appreciate it if those could be added, as well as a messaging section to communicate with managers. That way, I don't have to call the store every time.

This App is useful but I’d love to receive and email/text notification. I’d love to see if I could receive an automatic sync with my maps to tell me my route to work. I’d love to see it sync with the calendar in order to have it on my calendar app. It would also be useful to customize the app face a little more than dark/light mode. Tbh I’d like to be able to put custom backgrounds in the app interface and custom tones for the shift alert. I don’t want work to sound so regal and corporate. I

I genuinely do not understand how this app has such good ratings, because it’s the worst scheduling app I’ve ever had to use. Half the time, if there are schedule changes, they do not post leave team members confused about their scheduled times. It takes forever to load your schedule to see when you even work, and some times it won’t even load. I’ve resorted to writing down my scheduled shifts into my notes app from the posted paper copies at work because this app is such a head ache. WorkJam needs some serious updates….. 0/10 do not recommend.

PLEASE fix the loading issues. We have SO many problems with our associates clocking in on time or even clocking in AT ALL because this app takes literal MINUTES to load just the landing page. I have an associate who hasn’t been able to clock in for years because she uses the google version, and the last time she tried to reinstall the app she couldn’t use it for months. This is such an absolute headache. I’m a manager for a giant corporation and the bugs are so massive and consistent I’m hoping we switch to a different provider but for now, PLEASE MAKE THIS APP FUNCTIONAL!!!

I use this as part of my job. Only way to get my schedule outside of the store. While it feels clunky and slow, my biggest pet peeve is I can’t export my schedule. I used to put my schedule into iCal, but it does not have the option to do so. Frustrating since I have to share my work schedule with my wife. I can’t give her my login for obvious reasons, so I have to manually add events into the calendar…. Frustrating! Ugh

The app works fine and it’s easy to see my schedule but my work just switched from a system where we could download the week’s schedule with one button and I loved that. If the app every doesn’t work or I don’t have service I want my schedule on my phone. I also share my calendar with my spouse. As it is now I have to manually enter every day which is slow and frustrating.

I rely on this app for many things including knowing my schedule and swapping/ picking up shifts. This app takes FOREVER to load anything ever at all and is constantly logging me out even though i have the stay logged in option on. Afterwards it takes about 200 different tries to actually get in. Don't even get me started on trying to swap or give someone a shift. I never works and I end up having to contact my job anyways. This app is a complete headache and if I didn’t have to use it I would avoid it completely.

I have to deal with this trash every day when I try to clock into work and 3/4 of the time it tells me that I’m not close enough to my employment location when I’m right inside the building and it’s not the local Wi-Fi or anything like that because I’ve been able to clock in from literally outside in the parking lot. This app is an excuse for corporations to make believe that they’re providing resources to their employees but it’s just absolute garbage. A real stinker. This app has been decline for the past couple years

Seriously useless app. It never works. Will log you out ALL THE TIME, takes forever to load so you’ll be late in clocking in/out, features offered never load, and overall is just a terrible application. Don’t offer a mobile app if the app is continuously failing! The so-called “updates” on this app do NOT do anything. Don’t understand how this app has such a high rating (probably bought ratings) as this app literally does not work. Just take this off the App Store and reupload once you’re sure this app won’t continue to fail its users.

Terrible. Yea it’s nice to see ur schedule on ur phone (when it works). They make you change your password ALL THE TIME! Eventually if u forget to write it down or whatever; you forget the password then you have to go to your employer and have them reset it for you. It’s insanity, it’s easier to log into my bank account than the view my schedule. I couldn’t imagine if I was a person that didn’t have a clue of technology, this app makes me so freakin frustrated I want to through my phone across the room.

I use WorkJam on a daily basis to follow my schedule for work, check my time card, and trade shifts. I would love if this app came out with features relevant to new iOS features. For example, I would love to see quick actions enabled by hard pressing the app icon on the Home Screen. This would enable faster interactions with the app!

The update did not fix any bugs or add new features. I can’t see my schedule. I have to look at my entire store’s daily schedule and find myself on the list each day. The jump to dates calendar function is no longer working to I have to keep sliding to different days which takes forever because this app doesn’t load. I can’t clock in or out because I keep getting an error that I’m out of range when I’m standing in my store. This app is trash. I wish my company would find something else.

I work at one of the best tech companies and we use this app. It’s terribly slow (20 seconds to load available open shifts for the week). And this app still doesn’t support loading your work schedule to iOS calendar!!! It also send notifications randomly 2 am or so. Also it slow loads messages but my notifications get them instantly but when I want to read the full message I’ll go do my laundry come back to this and it will finally load. Coming devs fix this on going issue!!

Would be better if this app had watch and iPhone notifications for if parts of a shift change segments. I work somewhere where we have multiple segments connected to roles, and having the notifications for change of segments/functions helps our whole store and general employees.

Been using this for a while now and it works well. Could really use a watch complication or the ability to either subscribe to a calendar or export the schedule to a calendar so shifts show up on the watch. My zoning updates sometimes daily so having it auto update upon changes in a watch complication would be super helpful!!

Main functional issues are: Persistent notifications for surveys that won’t go away after completed; and most critically my notifications are not arriving correctly, mainly notifying me on the wrong day for upcoming shifts. Consistently wrong, saying I have a shift coming up today when it’s coming tomorrow. Tried setting to hours before or one day and getting erratic results no matter the choices. Just full of nonsense so far… I’ve tried logging out, I’ve reinstalled, and then I also see no available update.

seriously. this app is the bane of my existence. we primarily clock in at my job using this app, and it will take so long to load that more often than not i end up being late. that’s if it even opens. i keep trying to check my schedule and it will be stuck on the log in page and it just keeps going back to it over and over again. like please let me in!! i gotta work! it’s just so annoying. there’s so many little bugs that just make working even harder than it needs to be and it takes soooo long to load anything (regardless of the wifi, so that is not a valid excuse) and the interface could use an easier update. all in all it’s probably not the worst app but it’s far from the best.

It’s more convenient to have your schedule on hand in app rather than website (for shift swaps and pick-ups too). However, this app is also extremely slow, and sometimes doesn’t load information altogether. The schedule portion is fairly consistent and works most of the time. The rest is not good at all. Messages section often loads to an error, white screen, or fails to load newest messages. Takes forever to load most things regardless of what it is. And there is no way to connect to your iPhone calendar!! Why?? Great I can look up my schedule, but still have to manually add it. All of these issues have been consistent across multiple devices, OS versions, and app updates.