TextBehind

I’ve used several different communication apps I’ve the years but my first time using this particular one. It was super quick to set up, instructions are easy to understand and adding account information & payment accounts is simple. I’ll give it 4 stars simply based on me being a first time user. No complaints this far.

The customer service is very helpful, the app works great, I have always lost track of time when it came to writing letters, the hassle the time the paper the stamps the envelope making a trip to the post office just always seemed to get away from me... I’ll do it tomorrow or later and the guilt just piles up and your loved one feels abandoned and forgotten... now with TextBehind, when you think of them , or see something that you want them to see or share your day or your smile with them , it is as quick as a simple text and a snap of your picture for them . Upload it and text out a quick note to let them know they are on your mind. And it takes less then 5 minutes, and it means the world to them that they aren’t forgotten and lost, that now they are part of our everyday lives and sharing photos and long voice to text letters about how much you love them and miss them or what your dreamscapes look like with them sharing it with you ... thank you TextBehind for including our loved ones into our lives, together with us once again!!

My boyfriend is incarcerated, and over a phone call he recommended this app to me. He told me i could use it to write letters, but I was so surprised to see there were options to write a cards and send texts as well! Previously, I had handwritten two letters and sent them to him through usps and when I talked to him a week later, he said he still hadn’t gotten the handwritten letters even after 8 days. I still don’t know if he received them. So with how slow usps is, I decided to use textbehind. I ended up creating two cards for him instead because there were some cute and funny themes i wanted to use. Hopefully this will put a smile on his face and make him laugh a little :) I had contacted textbeind to ask them a question, and they emailed me back so quickly with a response. They even provided a follow up email stating that my cards had been processed! My boyfriend can’t call me every, so I won’t be able to get his reaction immediately but i’m sure he loved it and will be just as excited to tell me when we talk. I cant wait!!

I absolutely love this app, it is by far the easiest, most affordable and most simple platform & is a million times less complicated than all the others! The customer support is top notch , they help people s& inmates that are struggling financially which is great because most of these platforms Take and charge far more then should be allowed & it’s awful. The cards we have to choose from are thoughtful , playful, sweet & loving & it’s just so simple to send a few pics and a quick note or a 10 page letter , I’m grateful for this platform & service , especially when sometimes 7 days go by without hearing from my loved one , this makes me feel closer & more connected to my inmate & not like I’m being taken advantage of & almost robbed for a 30 minute video visits like they do , I love text behind! Thank you for being good people & for helping so many of us through this all ready really difficult time , I appreciate all you :)

This app and the people working for them are wonderful! So easy, reliable, headache-free & doesn’t cost much to send letters, cards and pics to your loved ones on the “inside.” It’s really nice to have something hassle & drama free - especially when trying your navigate the Dept. of Corrections and all the other apps/websites needed just for communications alone. Anyone who’s had a loved one locked up (or themselves were) knows how stressful it can be (not to mention expensive) just to receive phone calls, send messages, mail, letters, documents, etc. to an inmate. I’m always grateful when I use an app or service that is straightforward & reliable! These folks do just that and they genuinely care about their customers. Thank you to the staff at TextBehind! You guys/gals are truly amazing!

There is many reasons I ENJOY this app! When my husband was in the county jail we had to use different app. The jail texting app was always crashing, (removing all my text so I would have to rewrite it), I could not use emojis, & I could not send cards or pictures. So you can only imagine me and my Husbands excitement WHEN WE FOUND THIS APP!! I can send him 4 pictures at a time, awesome cards, texts, and they have doodles for kids (me as an adult I use it, it is so much fun lol!). My husband is hours away from me and our kids, but this app keep us well connected. Also customer service is amazing, any issues I have had they fix it immediately, never had any issues! Download this app, yesterday!

I recently started using the TextBehind app to communicate with my loved one who is incarcerated, and I have been extremely impressed with the experience. The app is user-friendly and offers a wide range of options for sending messages and staying in touch. I have found the customer service to be exceptional as well - it is easy to get ahold of someone and the responses are incredibly fast. Overall, I highly recommend the TextBehind app for anyone looking for a reliable and convenient way to stay connected with their incarcerated loved ones. It has made a difficult situation much easier to navigate.

I am completely grateful for this app right here. My husband has a stretch to go but to just know that I can type up my letter and he’ll receive it sometimes the same day if not the next day is awesome! It takes the hassle out of me having to write pages and pages of letters, having to go buy stamps, putting it in the mail box on time and waiting at least a week before he can read my letter. By that time I have completely forgotten what I even sent lol. I have had no issues with using the app. So far so good!

This app is hands down the absolute best app to use as far as having a loved one that is incarcerated. I’ve wrote so many letters to my significant other but using this app gives you so many different choices to choose from! You can create a cute post card, type a letter, send pictures and other things. My favorite part is, he gets the mail in a day or less!! He don’t have to wait over a week to get a letter in the mail. So I 100% recommend TextBehind if you have a love one that’s away!!

This app has worked great for sending messages and cards to friends. Unlike mail, messages are usually received within a day. It is fairly cheap to use as well. Recently I was having an issue, the first in 2 years of using the app, loading a new location for mail to go to my friends. Within an hour of sending a help text their customer service contacted me, requested the information and added my friend. I didn’t do anything else which was fantastic!

I wasn’t too sure if to trust this application, but I can now. My dad told me he received my mail with pictures and he really appreciates it. It keeps him connected and looks forward to reading my letters. I try to send him letters the old school ways but sometimes life gets in the way and that’s when this app comes through. Thank you so much for this and also can’t wait for the books to be added to send him some books to read.

I’m so thankful for this app so that I can reach out to my loved one ASAP. Being locked up is very hard on the inmate because they feel so out of touch with the ones they love, especially when they can’t afford to make regular phone calls home. This app lets them know that they aren’t forgotten about and lets you correspond at a low cost for both you and the inmate. I will recommend this app to anyone that has a loved one behind bars.

I have been writing through this app daily to my husband… it is usually very soon after I send the message (if late sending then it is done the next am) that they process the message and upload it to the prison. He typically has my messages the same day (except on weekends bc the prison is only M-F mailroom). Encountered only one problem over many months which they quickly and very nicely fixed for me. Excellent communication from TextBehind staff:)

Whoever created this app must know the pain that family, friends, and the incarcerated feel. This simple app has opened the doors to sharing my life with a loved one who is incarcerated. No longer just a cold letter once a month . Not with this app! I can now share photos and a quick text on a weekly or even daily. Very, very affordable as well! I am so very thankful that I stumbled across this app. Thank you to whoever created this app! I have been so absolutely blessed by it.

I don’t understand how ALL these reviews are good. I have sent about 20 photos and 6 texts over the course of almost 7 days since December 7th. It is the 13th and my lover has not gotten a single letter or picture from me. He uses a kiosk to view so I do not understand why he can’t freaking see ELECTRONIC messages from me ELECTRONICALLY. I’m starting to get very angry and impatient and am considering requesting my money back. We NEED to be able to communicate with one another especially because this way seemed cheaper than paying for calls and I work full time so I’m often missing his calls. I need help! I NEED TO KNOW IF THERE IS SOMETHING THAT CAN BE DONE ON THIS SIDE TO SPEED UP THE PROCESS OR REDO IT TO MAKE SURE HE STARTS GETTING SOMETHING.

I’m thankful for this app so that I can write my husband and it only take a few days for him to get the letters versus up to 2 weeks to get mailed letters. Customer service has been great when I’ve needed to find out information. I sent an email because my husband hadn’t received a letter I had sent and they emailed me back letting me know they were reprocessing the letter and my husband got his letter within hours of customer service contacting me back.

This app is one of the best to use to contact ur family and friends who are incarcerated. I’ve never had a issue using it not once. My husband was moved recently the same day I sent him a letter and pics and I contacted customer service about a possible credit bk to my account bc he didn’t receive it. And they immediately gave me the credits used back without question!! And in a very timely manner! Thanks so much much recommended!!

I’ve been using this app for almost two years. They are prompt with delivery. I had an issue with one facility not accepting my documents so I reached out to customer service. They responded promptly and resolved the issue. Ver helpful, I highly recommend using this app to communicate with your loved one. They also provide feedback with notification on once something has been submitted and received,

I was unfortunately in a position that had a loved one incarcerated and thanks to this app I was able to keep my sister updated with lots of pictures and information on her son so she didn’t miss any important milestones. This app really bridges the gap of distance in a way and helps send love in the most needed times. Also the customer service is above and beyond helpful and prompt in addressing any concerns.

First time using Text Behind App and I was having trouble finding my loved one on there. Sent a email and got a response ASAP! The agent was so helpful, polite, and made instructions so simple and easy for me to understand. Was able to find my loved one and connect. It’s affordable. Easy. And gives many options from cards, pictures, and other items for your loved one. Thank you Text Behind ❤️

This has been the most useful app for staying in touch with my loved one. It’s very easy to use. Whenever I’ve had a question and sent a text, they have been quick to reply and always able to give me clear details to resolve any issue or request! I wish everything and everyone was as easy and friendly! Thank you Text Behind for making contact with my loved one so effortless!

I recently misunderstood the process for adding recipients to my TextBehind account. I reached out to customer service and received a swift, courteous reply, even though I had already discovered my mistake in the process. I received word from a recipient that the letter came swiftly, neatly and that the pictures were printed with great quality. Thanks for the great service to your customers and to our loved ones “behind bars.” God bless!

I absolutely love this service! My father is incarcerated & they can’t receive regular mail anymore but this service has been such a great help on keeping in contact with my loved one! They are also very quick with delivery and give you lots of good options to help keep families in good spirits as they deal with life! Thank you so much for this service and all employees working behind the screens to ensure processing and delivery! Thank you all

I’m so thankful for this app and the opportunity to quickly and effectively get in touch with my family member! My favorite part of this app is that I can attach up to four photos to any letter at no additional charge. The 5000 character limit also seems very generous compared to other similar apps I’ve had experience with. This app allows families to stay connected in the darkest of times.

I have only used the app once so far but it was very easy to set up and buy the credits. Once that was done I was immediately able to write my son and even send him a pic and for all you’re able to write and the number if pics you can send .99 is pretty affordable I think. And the customer service is quick and very friendly. A+++++

This is awesome way for me to keep in contact with my loved one ! They allow me to start messages and come back when it’s convenient for me ! Option to create cards and send pictures are less of a hassle ! My loved one was recently relocated and I didn’t see the facility I provided them all the information it was updated immediately! Customer service has been great !

The prices are cheap and great deals! My Love one gets it the very next day. Also when i ran into an issue with his information when he transferred to different facilities, they were so kind and patient. They always fixed his information for me, and helped me the best way they could. You should definitely get the app! And my love one says the pictures are so clear !!!

It’s a really nice app. Sending messages, photos and Text cards is very cheap! They get to the inmate in a day or like today four hours (as long as it’s a weekday because they don’t deliver my messages on weekends) the inmates receive the images and they look so good. Very very impressed! I’m ganna have to give it a 5 star Rate. Thank you for giving us a app to be able to contact inmates as fast as I do. Thank you, again!

Once I was able to get my credit card loaded things were great. Customer service was helpful and prompt in addressing my problem. It was very easy to use this app and I like that the recipient receives the letter quickly. Sure is easier than hunting an envelope and a stamp and then going to the post office. I am sure my son appreciates receiving letters from me quickly as well.

TextBehind makes sending photos easy from the comfort of your home. In the beginning there were issues with the process of the photos due to the correctional facility address. The customer service team response immediately & began working on the issues until it was resolved, not one email was ignored Im very satisfied with the outcome

This App is soooo helpful in communicating with our incarcerated loved one. We have been using snail mail for a long time, and were elated when TextBehind came along. I couldn't be more satisfied with their customer service. We recentl had an issue with a document and it was not TextBehinds fault, but they helped, and fixed the issue. We appreciated TextBehind very much.

I had to update my information and I was having a issue doing it on the app. so i sent a message and they responded very fast and assisted with my infornation update very friendly and helpful never had a issue with my app either great app to have an easy to you thank you text behind for always keeping me connected ...

Love this app!! If you get the larger package it’s inexpensive to send a letter with some pictures to your loved one. And the time saved instead of doing snail mail is awesome and worth every penny. If I have it submitted by noon it gets to him that later that day. And he says the pics come out good. So thank you text behind!! And the customer service people are amazing!! Thank you.

In the process of learning how to use TextBehind, I’ve needed to email tech support to resolve several issues. I have always received prompt response and help in resolving my issues. I appreciate their kindness also. Being able to email my loved one and he receive it the same day makes a difficult situation a little easier.

This app is amazing! It sends the pics within normal mailing time frame so I know my loved one will get it in a few days. I can add more then one person in my contacts. If u end up not wanting to send the email after u hit send you have the option to cancel it as long as it’s BEFOR it’s processed. I can’t wait for the other things are open for me to use for my loved on.

I love this way of contacting my loved one. This way he can get more real-time photos and I don’t have to decide what to leave out. Also, it gives me a warm feeling that I can just pick up my phone and send him something at anytime not having to worry that he won’t get it for a week or that it will be refused and get it back after a month.

I was a little frustrated at first with my loved one coming from a facility with tablets and ability to Text, my impatience got the best of me. However since I’ve become very fond of this all and hands down their Customer service team is the best. It’s simple and easy to use the pricing isn’t bad and you can send pics while avoiding the usual mail delays

This app is great! Super convenient and easy to use and every time I've had a question or concern, their customer service has been super helpful. They even called ME back when our call was disconnected. They respond with answers to my questions within a couple hours when I've emailed them and within a few minutes when I've called. Great job TextBehind, keep up the good work!

This app cut off one of the only modes of physical contact (mail written and delivered by hand) I had with incarcerated friends. TextBehind not only charges more for an inferior “service” than standard mail, they also have the ability to mine every piece of correspondence and destroy it or censor its content - a massive surveillance overstep. They’ve found yet another way to make money off people already stripped of almost all their rights, further ensuring that mass incarceration profits the elite. This app is destructive both to my personal relationships and society as a whole. Don’t accept extortion as if it were a nifty gift.

To be honest I was sad when we couldn’t write letters to our loved ones and we needed to go through a separate company to have it done. I have to say I’m pleasantly surprised! This site makes it easier to send pictures, letters and cards. If something goes wrong they do an excellent job correcting, and quickly handling the situation! Thank You !!

Text behind is convenient and the support was helpful. Text behind makes it easier to keep contact with friends and loved ones. The different options that are available are nice also. Thank you text behind for making it easier to communicate through your app.

I had an issue with the letters not getting to the inmate. I reached out to text behind and they responded quickly with steps to take to get it resolved and even followed up to see if there was anything else they could do to help. Most services that help inmates are inconsiderate and don’t care so it’s a relief to get some assistance and take some of the burden off.

I love this app. Makes it really easy to write back and forth. The pictures I send get printed on regular paper not photo paper so make sure you picture is clear. When inmates write back I get an email and a text informing me. It takes a few weeks for inmate to get a message and a few for me to get one in return. I have not used this for $ orders just letters and pictures.

I have been using this app all of about 2 weeks. I lost my info and emailed them to get help. They have a very fast response team that will help you get to the source of the problem. I like that! Also I was a little confused about how to use it. They explained every thing to me with ease. Thank You All

It was very helpful and fast to answer my email. my son was in one unit and they transferred him out so I was unable to do it myself , so I reached out to them through email and really fast they got back with me ,so they took care of it for me and updated his account so now I can write him thanks text behind appreciate you

I have an incarcerated family member that I wanted to keep in contact with. I never knew about this until he told me it’s affordable and a way I can keep up with how is doing and where he is located. Who ever created this thought about the people on the outside that has loved ones on the insides thank yoy

Thank you TexBehind for this amazing app and for responding and solving my issue on adding my loved one to the contact list….Really saves me the trip to the post office and time to print pictures with this I can just add family pictures from my gallery Continue doing what you all do In Which is Amazing!…. Again Thank You

Customer service always responds in a quick, friendly, and helpful manner. If anyone has a loved one in prison, they probably know how frustrating it is getting through to the prison, etc. and Text Behind‘s customer service really means so much. Thank you!

This app is great! Helps me keep in touch with my husband and brother. During the week if I send my letter before 10am they get it the same day. Also anytime I have needed to contact customer service they have contacted me back the same day and fixed any issue or change I may have needed.

Text Behind customer service is without fault. They are very kind and helpful. I was having so much trouble trying to register and they were their every step of the way to help me get it done. It was very easy to register, It was actually easy to register, I just was not understanding.