Another one of those apps that spams you with promotional notifications impossible to disable. You can, of course, disable all the useful notifications, but you can’t disable the useless ones. Why does Apple let them get away with this?
I downloaded this app to communicate with my family in Vietnam. However, I can’t even do so because right after creating my account, it was disabled because I needed to verify my account with some form of identification. I tried using both my California Driver License and my US passport. I made sure that my ID’s were perfectly within the frame provided, that my photos were clear, and that there was no glare whatsoever. I even tried to use uploaded photos instead of taking pictures straight from the app. After ten minutes of trying and trying again, I still got the same message “ID or documents not able to be recognized”. The software for this is app is so unbelievably rudimentary that it must have an issue recognizing non-Vietnamese forms of identification. What kind of incompetence does it take to create such a terribly unreceptive and rigid software? No wonder the ratings are so low. I am extremely displeased to the point that I will not only never recommend this app to anyone who comes to Vietnam, but will also thoroughly share this unkind yet 100% honest and accurate review.
I’ve heard great things about the app! I’m living in Vietnam and downloaded it to communicate with Vietnamese friends here but from the start it disabled my account. I tried to verify using my passport and home state ID card but both are not able to be recognized by the verification software. I tried messaging the company for help but all I get is a message back saying my account is disabled. I tried deleting the account, but it won’t let me - saying the account has been banned. Again, I was disabled right when I first logged in with my new Vietnamese phone number. I now can’t use the app at all. Definitely a major communication and system issue
Waited 3 months to write this—wow, I’m seriously impressed by this app. The only changes I’d recommend is the ability to be logged into multiple devices (I dual-wield my iPad and iPhone at work, have to pick one) and the ability to split-screen apps (again, iPad issue). I think this app has a bright future!! My first App Store review and I have hundreds of them.
I’m an American living in Vietnam. Zalo glitches whenever I try to submit my passport photo for verification. I am unable to use any features because it has disabled all communications until my account is verified. Ironically I can’t even message support because the messaging feature is disabled. I’ve tried uploading pictures of my passport and drivers license, but nothing works. So the app is useless and I’ll have to delete it. Definitely a shame since most Vietnamese use it and seem to like it.
Registered for the first time and the system automatically disabled my account until I verified using an ID. Verification process fails to recognizes two different IDs. Tried to delete account and try again with a different phone number, but the delete prompt takes me to change password. Basically I’m not even able to use the app. Pretty garbage.
Had this app for many years. They recently sent me notifications that it was outdated. When I tried to update it would not let me as it has my account with a email I have never seen before and certainly have no access to. And since this mess the app is just filled with ads. Hate the piece of trash app. Hope it dies a natural death and goes away.
First, I am constantly contacted by friends of the person who had my phone number before me. Calling, texting, it never stops. I want to delete my account, but the delete account link in the app links to the ‘change your password’ page. So, I can’t delete my account before I delete the app. Pure garbage, and should be removed from the App Store until account deletion is possible.
Zalo was great for a while but then it randomly disabled my account for verification purposes. I am traveling in Vietnam and it was “unable to verify” my ID and passport. I took the risk of deleting and redownloading but lost all my messages and the account was still disabled. It says my phone number was confirmed over 60 days ago and I haven’t even been here for 40 days.
Should be like web version or at least have the option
Main Zalo on hand phone, I would like to use that like the web version on my iPad. It makes better sense than a whole new application and telling dozens of direct reports that they might not get me on my main number so, they should use this one instead. 🤦♂️
This app disabled my account because it says I need to verify , but when I tried to scan in my documents, the app won’t scan it in. I am unable to delete my account and it won’t let me do anything until I verify my account, but it’s also not letting me verify my account. I don’t know what to do from here.
I really concern about Zalo data and storages . After I updated new version on 4 days ago , all my pictures and friends pictures are gone . Also when they required backup account I used to use Google drive to back up but they did 2 times to signed in but different accounts I have . Why ?
Used to be good. Now locked out and can’t get back in
I have tried repeatedly to take a photo of my driver’s license to prove my identity (why i need to i dont know….i lost my phone but still have the account on my ipad) there seem’s noting i can do. And there is no place to ask for help. Not a good design.
I used to LOVE using Zalo. However, it got updated a while ago and there is no longer an option to set profile music. I would give this app only 1 star if I weren’t being generous. Profile music was my favorite app feature, please bring it back!!!
I don’t know why when I switch my account to another device then every previous files and photos are completely removed. Today person using 2 smartphones is usual. But they do not change the way the app did to storage users information.
Can’t register. Can’t recover password. Can’t do anything until you get a text from them. But no text was ever received. Now, exceeded limit of text messages so Zalo won’t even text out. Complete trash. Who are the idiots that created this app? Removing from iPhone for good.
I accidentally deleted the app and when I reinstalled it, it wouldn’t let me restore my old messages. But led me to some complicated instruction about opening my old device to do that. So frustrated that it didn’t go anywhere agrrr
My account and all history in it was removed without any warning. Now I sent a message to someone and it doesn't show in the UI under messages but in something called "media box". What a disaster of an app.
I only use Zalo to communicate with my family over in Vietnam, and you push an update which disabled my account unless I verify myself… except the verification can’t accept my drivers license or passport. Do better, or let us enter the information manually.
I’m Vietnamese and yes this app is terrible, it’ doesn’t let me log in to my account and just keep changing into another form of log in but the website it led me to couldn't even connect when i’m in a rush. Spam advertisement every minute.
Pros: Split screen for video chat Cons: 1) limited functionality for use with Apple Watch 2) WiFi or cellular data - video and/or audio calls—-sound and quality is horrible-weak. 3) can NOT login and use on multiple devices at SAME time.
It's ridiculous that all messages and friends are deleted after a period of inactivity. All of my deposits’ evidence were gone. There were no proofs, no statements showing the sellers I added on Zalo that I deposited them.
Downloaded the app only to find that nobody is on there. Used the find people near me with my gps on and still nobody. I kept the app a week before deleting. Does anybody have this nobody here problem?
I uploaded the passport to verify the account, but it was failed. Could you please help me to verify it as a foreigner account? And there is no customer service, no one speaking English and slow service. Can’t get reply by email.