Alabama Blue

Health & Fitness
2.1 (150)
17.7 MB
Age rating
Current version
UTIC Insurance Company
Last update
10 months ago
Version OS
12.4 or later
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User Reviews for Alabama Blue

2.1 out of 5
150 Ratings
3 years ago, Campst47
Not as bad as other reviewers say
The app works just like the website, which for me so far has been pretty cut and dry, easy to use. I had a question for customer support and they got back to me early morning the next business day with an answer to the question I actually asked (which isn’t true for a lot of customer supports out there). I love that my ID card is there in a digital format in case I don’t have the physical card. I docked it one star for the slow slow load screens, that’s the only issue I can see as of yet.
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2 months ago, EsahC1
All my claims keep getting denied
If I didn’t have to get this insurance through work I would have something else. I keep getting the run around as to what info they need on this claim or that claim none of my behavioral health prescriptions or services. Might not be an app problem but American Health Insurance is a joke, a problem, and expensive to be denying all these claims. Plus I can’t just put in Methadone Clinic and find one in Network I get 2,000 irrelevant services I’m not looking for. I’m so sick of this insurance and I bought the most pricey option thinking I’d be taken care of between what I pay and what the company I work for matches. For profit healthcare is useless if it’s not an emergency or easy. Thank you again for nothing.
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3 years ago, fire mt pleasant ia mcd
Physician Stats
Just downloaded and have been messing with it. You can see in-network providers and they have their stats in # of procedures done as well as how sick their patients were! If you select the procedure a mini window pops up and is like “patients by this physician for this procedure were on average 20% sicker than other in network providers.” That’s DEFINITELY going to play into picking my physician! When selecting a physician the map doesn’t move so you have to kinda pick around it which is annoying, if it was more phone compatible would rate 5/5.
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1 month ago, Spani 0AC79BE5FC
Simple and easy to navigate. Only thing is it’s slightly different from the website so there are things you can only go to the website for.
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2 months ago, Disappointed Danny Nelson
I’ve been waiting on a approval since Nov 9th to have a procedure done to help me with my severe back pain, all of my deductible has been meant, an out of pocket is meant, and the end of the year is coming up and I’m not going to be able to afford the procedure after the first of the year, I elected to pay a higher premium through the year so I could get this procedure done , but due to my insurance company dragging their feet on this I’m going to have to suffer again for a long time before I can get this done. I have a coworker with the exact same issue and they haven’t been waiting as long as me but they are getting the procedure done today.
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1 month ago, Mmanning53
I have trouble logging in often. It keeps telling me that I’m logging on from an unrecognized device even though I’ve been logging on with this device for a while. It never remembers my password. I have turned on the face recognition multiple times but every time I login it’s like I never turned it on. I was able to login to make a payment this time by trying to message y’all to find out what’s going on in the process of messaging you I had to sign in and then it let me sign in oddly enough. Needs a lot of work.
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1 year ago, wouldluvapizza
No way to contact for help
I can’t login. I’m stuck in an endless loop of trying to get help it tells me to login. I click elsewhere and I get an error message. I have no way of contacting Blue Cross Blue Shield of Alabama. This is the worst app I’ve ever encountered and I’ve seen some bad ones. Every upgrade it gets steadily worse. There’s no way to email for help. If I could email I could send them screenshots of what this piece of crap is doing. I guess for open enrollment I will just get another policy besides Blue Cross . You’re lousy app is going to cost you a customer.
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3 weeks ago, LorD SwifTneSS
User friendly, fast operating, minor glitches or freezes on a Rare moment. Dependable. Hit a tree why not. Pay attention to the road and the traffic all around you you have to watch out more for them than you do for your own self most of the time. YAYYY. FINAL WORD :-:-: EXCELLENT
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3 years ago, RubiconMan18
Improving, but near pointless.
Please update the cards so that when adding them to wallet they have the same information as the physical card. I tried to use the Apple wallet card at a pharmacy yesterday. Turns out that the Apple wallet cards this app adds is missing most of the information and did not have my rx info on it. Good start, but please fix it.
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2 years ago, Fromonda
Database invalid
The app shows me the contract number I had 30 years ago. That's useless. No, there's not another contract if I select the dropdown arrow. Also, when registering as a new user, you are referred to your membership card. Maybe you could use the same field names as the ones used on the card? "Medicare Number" is not shown on the card.
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1 month ago, Dinkycarr
Friendly app
I like being able to access my information and the app is easy to navigate.
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6 years ago, Improvisar
No better than the mobile site.
This app appears to just be a duplicate function of the mobile site, minus one feature: Touch ID access. If I use the app, I must first open LastPass to copy and paste my long, secure, pseudorandom password. Of course, once I’ve searched for my BCBSAL account, I’m one click from launching and auto-logging into the site, so that’s much faster, and lower friction. It does not have the one killer feature I was hoping to find, when installing the app: integration with the iOS wallet. Wallet access to my auto insurance cards is the only reason I have the StateFarm app on my phone, and would probably be the only reason to keep this app, if it had the feature.
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1 year ago, litlte p
AWFUL app.
Horrible. You can enter your information 1000 times and it will always tell you that you need to complete all fields despite all fields be completed as instructed. It’s useless. Unfortunately their website is as well. :/ they should invest more money into better technology. It’s scary to think they use technology for claim information …eep. They have terrible tech
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2 months ago, sunnysandy
Error messages
I keep getting error messages while trying to change my primary care physician in app. After multiple attempts and phone calls, it still is not corrected.
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2 months ago, NasaSpouse2
Love everything about it is easy to access easy to make payments. Nothing needs to be changed.
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2 months ago, Bigness189666
Easy to access
Easy to navigate through the app. No improvements needed.
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3 years ago, BXHendo
Add Apple Wallet Support Please
App is fine, just needs to catch up with some of the other states’ apps where you can add a digital version of your insurance card to Apple Wallet. Once less card is have to carry around would be a nice feature
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2 months ago, BrendaGT
Don’t Too Large
The information in the app is great but the font is set a little too large. It causes the information to overlap.
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4 years ago, varfed
Needs Wallet support
While I do appreciate the addition of Touch/Face ID, the app should allow the ID Card to be added to iOS's Wallet app. I have my ID Cards (e.g., my driver's license and auto insurance card) and Membership cards for everything else in my Wallet app, with the notable exception of my health insurance card.
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4 years ago, SimplyCruz_
Worst app in my phone.
I just got health insurance through my job and when I downloaded the app it reminded me of the time when everything was redirected to safari. It’s almost 2020 and we are getting an app that hasn’t been update since 2011? That’s ridiculous! Why haven’t this been facelifted like the California one? App is so bad that it lags to upload the pages it needs..
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4 weeks ago, jctusc
I’m happy with Blue Cross Blue Shield
I’m happy with Blue Cross Blue Shield and their overall coverage. They are always easy to reach. I can always get in touch with them. Thank you very much!
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1 year ago, Aubmayfield
Will not you log in or show all your info or let you pay your bills
This app was good for a few months then went to sh*+ it will not let login to pay your bills. It only shows you 1 of the cards Fix it I pay out of pocket for by insurance
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4 years ago, Th3Randy
This is NOT an application...
This is the worst app I have on my phone. It’s not even an app, there’s no local functionality of the app, all it does is open its own crappy browser and logs into their also crappy mobile site! Please update this....whatever you want to call it to look like it’s 2019 and actually have local on device functionality.
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1 month ago, justatgirl
App functionality
Like so many Apps today this one promises more than it can deliver. Lost your ID card and want to order another one? Well, just submit your request via app and enjoy our error message while you wait.
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2 months ago, Rick McBride Jr
Excellent access to account
I can do pretty much anything on the app I can do on the website. Good app.
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2 months ago, Chelsea ✌️✌️
Great app so far!
As of now I have no complaints. I have only had the app for a few months, so far so good!
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1 year ago, rainhider
Cannot submit a claim through the app
The apps options does not match the website options that you view on a bigger machine like a laptop or desktop. And you cannot submit a claim through the app. Why even have an app if a person can’t submit a claim through it
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3 weeks ago, TexasDeb99
Rating app
This app is very convenient and easy to you. I enjoy using it when I need
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2 months ago, Nate12955
Blue Cross Blue Shield
It has been an easy simple process to use the app; all information regarding a policy is available on the app
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2 months ago, ms bcbs
Thank you blue cross
I very blessed to have ran across this insurance company I have very low copays an my medication is always cheap thank you blue cross blue shield
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1 year ago, emaleighsanchez
Verification stuck.
I cant login. For double verification, the app sends a text. I can type the numbers in, but after that, there’s no way to make the pinpad disappear…so I can’t continue from there because the “Verify Me” button is hidden under the pinpad. Now there’s no way to get into the app at all????
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4 years ago, Chinq7
This app did really good for a year or so and now it won’t let me pay my bill... it just keeps wanting me to re submit and it’s annoying because I have to go they the website now and what’s the point in an app if you can’t do anything... Please fix!!
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2 months ago, RiveraDiaz
Great app
All the information you need in an easy to use app.
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1 month ago, SLC-
Hard to find doctor
I tried to use the search engine to locate information on a specific Dr. and it was very difficult to use, and the filters did not show the doctor I was looking for after several attempts.
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2 months ago, KatressaF
Friendly Professional
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4 weeks ago, Ken.ImAne
Best doctor
He’s been my doctor for the past 10 years… very attentive,…
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1 month ago, Jessica.L.Rice
Nice to have everything where I can find it.
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6 years ago, Josh PM
Needs a facelift
Functionally, the app works just fine. However, it needs a bit of a facelift. The UI looks quite dated and they need to have virtual ID card compatibility with Apple wallet so I can simply pull it up there rather than having to login into the app.
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3 years ago, Edward IIb
There is no point for me to keep this app. Every section I go into for information gives me the same comment: “Your employer manages your contract. Contact your employer for information”. I am deleting this as it is a waste of time, bandwidth and storage space.
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4 years ago, J-spee88
Super buggy
This app is so buggy. It kept kicking me out of the “find a doctor” function. Please fix—or let us know if you don’t care about this app anymore so we can delete it. The only helpful function is seeing your ID card.
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2 years ago, NotAbleToLogIn4455
Same issue as nonickname330 Not fixed
I have the exact same issue as nonickname330. I can log in through a browser on any device, but not through the app. This is not fixed. They are apathetic about their pathetic app.
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6 years ago, Jouliio
Needs a little upgrade
The app does what it’s suppose to but how about making it work with Face ID or apple wallet . As much as I fork out a month for insurance at least make your app user friendly.
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3 weeks ago, rcainal
Just okay.
Not all the features work as they should and it’s been messed up for a long time.
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2 years ago, NoNickname330
Won’t take login creds
No matter how many times I reset the password, the app won’t accept it. The mobile web page will accept it, as will the web page from a laptop computer, but the app won’t. Worthless.
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1 month ago, Scootie16
Great app
Great app easy to use All info in one place
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6 years ago, moonlightgsword
Well it does work
It does what you need it to but it’s slow and it could definitely use an updated UI. It’d be awesome if they’d add functionality to add your card to apple wallet.
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4 years ago, Peetyb
Latest version is useless
Kicks me out as idle literally seconds after logging in. They have removed the status graphs so I can’t tell where I stand with deductibles and out of pocket. The EOBs aren’t particularly helpful in themselves, but I can look at them all day, by golly. Pls fix!!!!
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4 years ago, Cdb0024
Doesn’t work well
The app doesn’t allow me to fill in information; the keyboard doesn’t pop up. It also doesn’t always allow me to scroll or swipe when I’m trying to find a doctor or service.
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6 years ago, Gary77590
Not user friendly
Logging in is ridiculous. Can never remember password. Where is 3D Touch access.
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4 years ago, DamienSa
Slow loading
The takes too long to load and it doesn’t have an option to add the card to my Apple wallet
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