Alabama Blue

Health & Fitness
2.1 (150)
17.7 MB
Age rating
Current version
UTIC Insurance Company
Last update
1 year ago
Version OS
12.4 or later
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User Reviews for Alabama Blue

2.1 out of 5
150 Ratings
3 years ago, Campst47
Not as bad as other reviewers say
The app works just like the website, which for me so far has been pretty cut and dry, easy to use. I had a question for customer support and they got back to me early morning the next business day with an answer to the question I actually asked (which isn’t true for a lot of customer supports out there). I love that my ID card is there in a digital format in case I don’t have the physical card. I docked it one star for the slow slow load screens, that’s the only issue I can see as of yet.
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4 years ago, fire mt pleasant ia mcd
Physician Stats
Just downloaded and have been messing with it. You can see in-network providers and they have their stats in # of procedures done as well as how sick their patients were! If you select the procedure a mini window pops up and is like “patients by this physician for this procedure were on average 20% sicker than other in network providers.” That’s DEFINITELY going to play into picking my physician! When selecting a physician the map doesn’t move so you have to kinda pick around it which is annoying, if it was more phone compatible would rate 5/5.
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6 months ago, EsahC1
All my claims keep getting denied
If I didn’t have to get this insurance through work I would have something else. I keep getting the run around as to what info they need on this claim or that claim none of my behavioral health prescriptions or services. Might not be an app problem but American Health Insurance is a joke, a problem, and expensive to be denying all these claims. Plus I can’t just put in Methadone Clinic and find one in Network I get 2,000 irrelevant services I’m not looking for. I’m so sick of this insurance and I bought the most pricey option thinking I’d be taken care of between what I pay and what the company I work for matches. For profit healthcare is useless if it’s not an emergency or easy. Thank you again for nothing.
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5 months ago, Spani 0AC79BE5FC
Simple and easy to navigate. Only thing is it’s slightly different from the website so there are things you can only go to the website for.
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6 months ago, Disappointed Danny Nelson
I’ve been waiting on a approval since Nov 9th to have a procedure done to help me with my severe back pain, all of my deductible has been meant, an out of pocket is meant, and the end of the year is coming up and I’m not going to be able to afford the procedure after the first of the year, I elected to pay a higher premium through the year so I could get this procedure done , but due to my insurance company dragging their feet on this I’m going to have to suffer again for a long time before I can get this done. I have a coworker with the exact same issue and they haven’t been waiting as long as me but they are getting the procedure done today.
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5 months ago, Mmanning53
I have trouble logging in often. It keeps telling me that I’m logging on from an unrecognized device even though I’ve been logging on with this device for a while. It never remembers my password. I have turned on the face recognition multiple times but every time I login it’s like I never turned it on. I was able to login to make a payment this time by trying to message y’all to find out what’s going on in the process of messaging you I had to sign in and then it let me sign in oddly enough. Needs a lot of work.
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1 week ago, Alex Hilley
Pretty buggy
Said it couldn’t complete my request when registering my account, had to back out and then login as I had already received email confirmation that my account creation was successful. Just an annoying bug. The reason I wanted to get the app was to send a message to my customer service to ask about coverage for a certain product. When trying to compose a message there is no “send” button. I can only exit the composed message. Pretty silly.
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2 years ago, wouldluvapizza
No way to contact for help
I can’t login. I’m stuck in an endless loop of trying to get help it tells me to login. I click elsewhere and I get an error message. I have no way of contacting Blue Cross Blue Shield of Alabama. This is the worst app I’ve ever encountered and I’ve seen some bad ones. Every upgrade it gets steadily worse. There’s no way to email for help. If I could email I could send them screenshots of what this piece of crap is doing. I guess for open enrollment I will just get another policy besides Blue Cross . You’re lousy app is going to cost you a customer.
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2 months ago, Silvara410
This service is temporarily unavailable
I have tried searching for a provider several times today, at different intervals, yet the same error message keeps coming up. Maybe this is just a today problem, but that doesn’t make it any less frustrating. I would be less irritated if the site would just say it were down for maintenance, and at what point I should potentially check back.
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4 months ago, _Rad_C
Crashes both on my phone and my wife’s
I tried everything I could to make this work. I have the last version of it. I even reset my phone. Neither of us can get through the two step verification process. All I needed was to be able to download my cards into my wallet. too much to ask obviously. I did not want to write a review, but when I click on developers website, I get Blue Cross Blue Shield’s website. some way of taking ownership in the programming!
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4 months ago, LorD SwifTneSS
User friendly, fast operating, minor glitches or freezes on a Rare moment. Dependable. Hit a tree why not. Pay attention to the road and the traffic all around you you have to watch out more for them than you do for your own self most of the time. YAYYY. FINAL WORD :-:-: EXCELLENT
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2 months ago, Gracie Mai B
So easy!
Great to be able to check on all my medical information without having to call and wait to talk to someone. I can jump on the app and check what I need to in just minutes!! Love it!!
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3 years ago, RubiconMan18
Improving, but near pointless.
Please update the cards so that when adding them to wallet they have the same information as the physical card. I tried to use the Apple wallet card at a pharmacy yesterday. Turns out that the Apple wallet cards this app adds is missing most of the information and did not have my rx info on it. Good start, but please fix it.
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4 months ago, Krydunk
Menu design and UI is clunky
Its very difficult to find anything inside of this app because there isn’t enough information displayed about potential paths that the user can take. If i want to find a doctor for a regular check up, i have to go through 2000+ doctors when most of them are specialists that will not be able to do a regular checkup. The app doesnt have any way to help me out there
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2 years ago, Fromonda
Database invalid
The app shows me the contract number I had 30 years ago. That's useless. No, there's not another contract if I select the dropdown arrow. Also, when registering as a new user, you are referred to your membership card. Maybe you could use the same field names as the ones used on the card? "Medicare Number" is not shown on the card.
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2 months ago, Willy the IV
Blue Cross Blue Shield’s the best
Really appreciate everything about blue cross blue shield they have backed me and give me the ability to be clean and sober and let my family have the son father brother that they deserve thanks blue cross blue shield’s for giving me my life back
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5 months ago, Dinkycarr
Friendly app
I like being able to access my information and the app is easy to navigate.
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6 years ago, Improvisar
No better than the mobile site.
This app appears to just be a duplicate function of the mobile site, minus one feature: Touch ID access. If I use the app, I must first open LastPass to copy and paste my long, secure, pseudorandom password. Of course, once I’ve searched for my BCBSAL account, I’m one click from launching and auto-logging into the site, so that’s much faster, and lower friction. It does not have the one killer feature I was hoping to find, when installing the app: integration with the iOS wallet. Wallet access to my auto insurance cards is the only reason I have the StateFarm app on my phone, and would probably be the only reason to keep this app, if it had the feature.
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1 year ago, litlte p
AWFUL app.
Horrible. You can enter your information 1000 times and it will always tell you that you need to complete all fields despite all fields be completed as instructed. It’s useless. Unfortunately their website is as well. :/ they should invest more money into better technology. It’s scary to think they use technology for claim information …eep. They have terrible tech
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5 months ago, sunnysandy
Error messages
I keep getting error messages while trying to change my primary care physician in app. After multiple attempts and phone calls, it still is not corrected.
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3 months ago, Dog Lucy
The face feature makes logging in quick and easy
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5 months ago, Bigness189666
Easy to access
Easy to navigate through the app. No improvements needed.
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6 months ago, NasaSpouse2
Love everything about it is easy to access easy to make payments. Nothing needs to be changed.
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3 years ago, BXHendo
Add Apple Wallet Support Please
App is fine, just needs to catch up with some of the other states’ apps where you can add a digital version of your insurance card to Apple Wallet. Once less card is have to carry around would be a nice feature
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1 week ago, 4the love
Very User Friendly
The app is self explanatory and so easy to use to find the information you need!
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5 months ago, BrendaGT
Don’t Too Large
The information in the app is great but the font is set a little too large. It causes the information to overlap.
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5 years ago, SimplyCruz_
Worst app in my phone.
I just got health insurance through my job and when I downloaded the app it reminded me of the time when everything was redirected to safari. It’s almost 2020 and we are getting an app that hasn’t been update since 2011? That’s ridiculous! Why haven’t this been facelifted like the California one? App is so bad that it lags to upload the pages it needs..
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3 months ago, SassiBelle
Easy To Use
All of the necessary information at the touch of a swipe! App is very easy to use.
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1 year ago, Aubmayfield
Will not you log in or show all your info or let you pay your bills
This app was good for a few months then went to sh*+ it will not let login to pay your bills. It only shows you 1 of the cards Fix it I pay out of pocket for by insurance
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4 years ago, varfed
Needs Wallet support
While I do appreciate the addition of Touch/Face ID, the app should allow the ID Card to be added to iOS's Wallet app. I have my ID Cards (e.g., my driver's license and auto insurance card) and Membership cards for everything else in my Wallet app, with the notable exception of my health insurance card.
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5 months ago, jctusc
I’m happy with Blue Cross Blue Shield
I’m happy with Blue Cross Blue Shield and their overall coverage. They are always easy to reach. I can always get in touch with them. Thank you very much!
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5 years ago, Th3Randy
This is NOT an application...
This is the worst app I have on my phone. It’s not even an app, there’s no local functionality of the app, all it does is open its own crappy browser and logs into their also crappy mobile site! Please update this....whatever you want to call it to look like it’s 2019 and actually have local on device functionality.
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5 months ago, justatgirl
App functionality
Like so many Apps today this one promises more than it can deliver. Lost your ID card and want to order another one? Well, just submit your request via app and enjoy our error message while you wait.
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6 months ago, Rick McBride Jr
Excellent access to account
I can do pretty much anything on the app I can do on the website. Good app.
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1 month ago, GreysonPR
My app feels like it’s always on the verge of crashing. Most of the features don’t run well or very slowly and the app is just kind of hard to navigate in general
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6 months ago, Chelsea ✌️✌️
Great app so far!
As of now I have no complaints. I have only had the app for a few months, so far so good!
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2 years ago, rainhider
Cannot submit a claim through the app
The apps options does not match the website options that you view on a bigger machine like a laptop or desktop. And you cannot submit a claim through the app. Why even have an app if a person can’t submit a claim through it
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1 month ago, Linwood4u2
Blue Cross app
Easy to use an navigate through. Asking questions is easy an the reply time is awesome.
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5 months ago, TexasDeb99
Rating app
This app is very convenient and easy to you. I enjoy using it when I need
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6 months ago, Nate12955
Blue Cross Blue Shield
It has been an easy simple process to use the app; all information regarding a policy is available on the app
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6 months ago, ms bcbs
Thank you blue cross
I very blessed to have ran across this insurance company I have very low copays an my medication is always cheap thank you blue cross blue shield
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2 years ago, emaleighsanchez
Verification stuck.
I cant login. For double verification, the app sends a text. I can type the numbers in, but after that, there’s no way to make the pinpad disappear…so I can’t continue from there because the “Verify Me” button is hidden under the pinpad. Now there’s no way to get into the app at all????
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5 years ago, Chinq7
This app did really good for a year or so and now it won’t let me pay my bill... it just keeps wanting me to re submit and it’s annoying because I have to go they the website now and what’s the point in an app if you can’t do anything... Please fix!!
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2 months ago, X d iip
Find a Doctor
Find a Doctor don’t work for me so this APP is a waste of space and just junk! Got with customer service and got told to use the website. So why have a APP at all! Don’t waste downloading as this is a crappy APP! I even want to give it 1 star but it will not let you do that
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4 months ago, Angel1355
Good general app
For the most part, the app is easy to navigate and a breeze to use
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5 months ago, RiveraDiaz
Great app
All the information you need in an easy to use app.
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5 months ago, SLC-
Hard to find doctor
I tried to use the search engine to locate information on a specific Dr. and it was very difficult to use, and the filters did not show the doctor I was looking for after several attempts.
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3 months ago, Porky2013
Highly recommend
Most effective insurance app
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6 months ago, KatressaF
Friendly Professional
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5 months ago, Ken.ImAne
Best doctor
He’s been my doctor for the past 10 years… very attentive,…
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