The app works just like the website, which for me so far has been pretty cut and dry, easy to use. I had a question for customer support and they got back to me early morning the next business day with an answer to the question I actually asked (which isn’t true for a lot of customer supports out there). I love that my ID card is there in a digital format in case I don’t have the physical card. I docked it one star for the slow slow load screens, that’s the only issue I can see as of yet.
Just downloaded and have been messing with it. You can see in-network providers and they have their stats in # of procedures done as well as how sick their patients were! If you select the procedure a mini window pops up and is like “patients by this physician for this procedure were on average 20% sicker than other in network providers.” That’s DEFINITELY going to play into picking my physician! When selecting a physician the map doesn’t move so you have to kinda pick around it which is annoying, if it was more phone compatible would rate 5/5.
If I didn’t have to get this insurance through work I would have something else. I keep getting the run around as to what info they need on this claim or that claim none of my behavioral health prescriptions or services. Might not be an app problem but American Health Insurance is a joke, a problem, and expensive to be denying all these claims. Plus I can’t just put in Methadone Clinic and find one in Network I get 2,000 irrelevant services I’m not looking for. I’m so sick of this insurance and I bought the most pricey option thinking I’d be taken care of between what I pay and what the company I work for matches. For profit healthcare is useless if it’s not an emergency or easy. Thank you again for nothing.
I’ve been waiting on a approval since Nov 9th to have a procedure done to help me with my severe back pain, all of my deductible has been meant, an out of pocket is meant, and the end of the year is coming up and I’m not going to be able to afford the procedure after the first of the year, I elected to pay a higher premium through the year so I could get this procedure done , but due to my insurance company dragging their feet on this I’m going to have to suffer again for a long time before I can get this done. I have a coworker with the exact same issue and they haven’t been waiting as long as me but they are getting the procedure done today.
I have trouble logging in often. It keeps telling me that I’m logging on from an unrecognized device even though I’ve been logging on with this device for a while. It never remembers my password. I have turned on the face recognition multiple times but every time I login it’s like I never turned it on. I was able to login to make a payment this time by trying to message y’all to find out what’s going on in the process of messaging you I had to sign in and then it let me sign in oddly enough. Needs a lot of work.
Said it couldn’t complete my request when registering my account, had to back out and then login as I had already received email confirmation that my account creation was successful. Just an annoying bug. The reason I wanted to get the app was to send a message to my customer service to ask about coverage for a certain product. When trying to compose a message there is no “send” button. I can only exit the composed message. Pretty silly.
I love BCBS so far! We just switched from another health insurance provider, and so far this provider is amazingly superior! I so appreciate the attention to detail and clear explanation of what was provided and what we owe. The date of service, the claim information, the claim number- all so clear! Well done!
I can’t login. I’m stuck in an endless loop of trying to get help it tells me to login. I click elsewhere and I get an error message. I have no way of contacting Blue Cross Blue Shield of Alabama. This is the worst app I’ve ever encountered and I’ve seen some bad ones. Every upgrade it gets steadily worse. There’s no way to email for help. If I could email I could send them screenshots of what this piece of crap is doing. I guess for open enrollment I will just get another policy besides Blue Cross . You’re lousy app is going to cost you a customer.
I have tried searching for a provider several times today, at different intervals, yet the same error message keeps coming up. Maybe this is just a today problem, but that doesn’t make it any less frustrating. I would be less irritated if the site would just say it were down for maintenance, and at what point I should potentially check back.
I tried everything I could to make this work. I have the last version of it. I even reset my phone. Neither of us can get through the two step verification process. All I needed was to be able to download my cards into my wallet. too much to ask obviously. I did not want to write a review, but when I click on developers website, I get Blue Cross Blue Shield’s website. some way of taking ownership in the programming!
User friendly, fast operating, minor glitches or freezes on a Rare moment. Dependable. Hit a tree why not. Pay attention to the road and the traffic all around you you have to watch out more for them than you do for your own self most of the time. YAYYY. FINAL WORD :-:-: EXCELLENT
Great to be able to check on all my medical information without having to call and wait to talk to someone. I can jump on the app and check what I need to in just minutes!! Love it!!
Loading time for app is excruciatingly slow, every single time. Doesn’t matter how often my iOS is updated… and the BCBS AL app rarely does updates… it takes long time to load each time I use it. This hasn’t improved over the last few years of using app.
Please update the cards so that when adding them to wallet they have the same information as the physical card. I tried to use the Apple wallet card at a pharmacy yesterday. Turns out that the Apple wallet cards this app adds is missing most of the information and did not have my rx info on it. Good start, but please fix it.
Its very difficult to find anything inside of this app because there isn’t enough information displayed about potential paths that the user can take. If i want to find a doctor for a regular check up, i have to go through 2000+ doctors when most of them are specialists that will not be able to do a regular checkup. The app doesnt have any way to help me out there
The app shows me the contract number I had 30 years ago. That's useless. No, there's not another contract if I select the dropdown arrow. Also, when registering as a new user, you are referred to your membership card. Maybe you could use the same field names as the ones used on the card? "Medicare Number" is not shown on the card.
Really appreciate everything about blue cross blue shield they have backed me and give me the ability to be clean and sober and let my family have the son father brother that they deserve thanks blue cross blue shield’s for giving me my life back
This app appears to just be a duplicate function of the mobile site, minus one feature: Touch ID access. If I use the app, I must first open LastPass to copy and paste my long, secure, pseudorandom password. Of course, once I’ve searched for my BCBSAL account, I’m one click from launching and auto-logging into the site, so that’s much faster, and lower friction. It does not have the one killer feature I was hoping to find, when installing the app: integration with the iOS wallet. Wallet access to my auto insurance cards is the only reason I have the StateFarm app on my phone, and would probably be the only reason to keep this app, if it had the feature.
Horrible. You can enter your information 1000 times and it will always tell you that you need to complete all fields despite all fields be completed as instructed. It’s useless. Unfortunately their website is as well. :/ they should invest more money into better technology. It’s scary to think they use technology for claim information …eep. They have terrible tech
I keep getting error messages while trying to change my primary care physician in app. After multiple attempts and phone calls, it still is not corrected.
App is fine, just needs to catch up with some of the other states’ apps where you can add a digital version of your insurance card to Apple Wallet. Once less card is have to carry around would be a nice feature
I just got health insurance through my job and when I downloaded the app it reminded me of the time when everything was redirected to safari. It’s almost 2020 and we are getting an app that hasn’t been update since 2011? That’s ridiculous! Why haven’t this been facelifted like the California one? App is so bad that it lags to upload the pages it needs..
Will not you log in or show all your info or let you pay your bills
This app was good for a few months then went to sh*+ it will not let login to pay your bills. It only shows you 1 of the cards Fix it I pay out of pocket for by insurance
While I do appreciate the addition of Touch/Face ID, the app should allow the ID Card to be added to iOS's Wallet app. I have my ID Cards (e.g., my driver's license and auto insurance card) and Membership cards for everything else in my Wallet app, with the notable exception of my health insurance card.
I’m happy with Blue Cross Blue Shield and their overall coverage. They are always easy to reach. I can always get in touch with them. Thank you very much!
This is the worst app I have on my phone. It’s not even an app, there’s no local functionality of the app, all it does is open its own crappy browser and logs into their also crappy mobile site! Please update this....whatever you want to call it to look like it’s 2019 and actually have local on device functionality.
Like so many Apps today this one promises more than it can deliver. Lost your ID card and want to order another one? Well, just submit your request via app and enjoy our error message while you wait.
My app feels like it’s always on the verge of crashing. Most of the features don’t run well or very slowly and the app is just kind of hard to navigate in general
The apps options does not match the website options that you view on a bigger machine like a laptop or desktop. And you cannot submit a claim through the app. Why even have an app if a person can’t submit a claim through it
I cant login. For double verification, the app sends a text. I can type the numbers in, but after that, there’s no way to make the pinpad disappear…so I can’t continue from there because the “Verify Me” button is hidden under the pinpad. Now there’s no way to get into the app at all????
This app did really good for a year or so and now it won’t let me pay my bill... it just keeps wanting me to re submit and it’s annoying because I have to go they the website now and what’s the point in an app if you can’t do anything... Please fix!!
Find a Doctor don’t work for me so this APP is a waste of space and just junk! Got with customer service and got told to use the website. So why have a APP at all! Don’t waste downloading as this is a crappy APP! I even want to give it 1 star but it will not let you do that
Alabama Blue mobile is now available for your iPhone intended for use by all Blue Cross and Blue Shield of Alabama members. Save Time. Get your plan details such as common copay amounts, HSA balances & claims — on the go. File a Drug Claim. Locate doctors in your plan from wherever you are. Features for members only (Member login): • Find a doctor - Find an in-network doctor, hospital that is located the closet to you or rated the highest by other patients. • Get access to your plan information and covered dependents, paying your monthly bill and viewing claims • View common co-pays for most contract types • Rate your doctor based on a recent visit or exam • View and email your ID card(s) to physicians and/or dependents • Manage Health Reimbursement Account (HRA) and Flexible Spending Account (FSA) • Use your MyBlueCross UserID & Password to access Alabama Blue mobile. You can also set up Touch or Face ID for quicker access. • Treatment Cost Estimator – Estimate the costs of a treatment prior to having the procedure, compare side-by-side results by cost, location, provide, or facility name. Understand amounts you will pay a facility or physician to anticipate future expenses for a particular treatment. View remaining deductible and know coinsurance or copay amount you will pay a facility or physician *There is no charge from BCBSAL to download Alabama Blue, but rates from your wireless provider may apply. This Information is for educational purposes only and is not a substitute for personal care from a licensed physician. Please consult your physician for diagnosis and treatment options. If you are unable to login to your Alabama Blue account or need more information, please visit www.bcbsal.org
