The app works just like the website, which for me so far has been pretty cut and dry, easy to use. I had a question for customer support and they got back to me early morning the next business day with an answer to the question I actually asked (which isn’t true for a lot of customer supports out there). I love that my ID card is there in a digital format in case I don’t have the physical card. I docked it one star for the slow slow load screens, that’s the only issue I can see as of yet.
If I didn’t have to get this insurance through work I would have something else. I keep getting the run around as to what info they need on this claim or that claim none of my behavioral health prescriptions or services. Might not be an app problem but American Health Insurance is a joke, a problem, and expensive to be denying all these claims. Plus I can’t just put in Methadone Clinic and find one in Network I get 2,000 irrelevant services I’m not looking for. I’m so sick of this insurance and I bought the most pricey option thinking I’d be taken care of between what I pay and what the company I work for matches. For profit healthcare is useless if it’s not an emergency or easy. Thank you again for nothing.
Just downloaded and have been messing with it. You can see in-network providers and they have their stats in # of procedures done as well as how sick their patients were! If you select the procedure a mini window pops up and is like “patients by this physician for this procedure were on average 20% sicker than other in network providers.” That’s DEFINITELY going to play into picking my physician! When selecting a physician the map doesn’t move so you have to kinda pick around it which is annoying, if it was more phone compatible would rate 5/5.
I’ve been waiting on a approval since Nov 9th to have a procedure done to help me with my severe back pain, all of my deductible has been meant, an out of pocket is meant, and the end of the year is coming up and I’m not going to be able to afford the procedure after the first of the year, I elected to pay a higher premium through the year so I could get this procedure done , but due to my insurance company dragging their feet on this I’m going to have to suffer again for a long time before I can get this done. I have a coworker with the exact same issue and they haven’t been waiting as long as me but they are getting the procedure done today.
I have trouble logging in often. It keeps telling me that I’m logging on from an unrecognized device even though I’ve been logging on with this device for a while. It never remembers my password. I have turned on the face recognition multiple times but every time I login it’s like I never turned it on. I was able to login to make a payment this time by trying to message y’all to find out what’s going on in the process of messaging you I had to sign in and then it let me sign in oddly enough. Needs a lot of work.
I can’t login. I’m stuck in an endless loop of trying to get help it tells me to login. I click elsewhere and I get an error message. I have no way of contacting Blue Cross Blue Shield of Alabama. This is the worst app I’ve ever encountered and I’ve seen some bad ones. Every upgrade it gets steadily worse. There’s no way to email for help. If I could email I could send them screenshots of what this piece of crap is doing. I guess for open enrollment I will just get another policy besides Blue Cross . You’re lousy app is going to cost you a customer.
User friendly, fast operating, minor glitches or freezes on a Rare moment. Dependable. Hit a tree why not. Pay attention to the road and the traffic all around you you have to watch out more for them than you do for your own self most of the time. YAYYY. FINAL WORD :-:-: EXCELLENT
Please update the cards so that when adding them to wallet they have the same information as the physical card. I tried to use the Apple wallet card at a pharmacy yesterday. Turns out that the Apple wallet cards this app adds is missing most of the information and did not have my rx info on it. Good start, but please fix it.
The app shows me the contract number I had 30 years ago. That's useless. No, there's not another contract if I select the dropdown arrow. Also, when registering as a new user, you are referred to your membership card. Maybe you could use the same field names as the ones used on the card? "Medicare Number" is not shown on the card.
This app appears to just be a duplicate function of the mobile site, minus one feature: Touch ID access. If I use the app, I must first open LastPass to copy and paste my long, secure, pseudorandom password. Of course, once I’ve searched for my BCBSAL account, I’m one click from launching and auto-logging into the site, so that’s much faster, and lower friction. It does not have the one killer feature I was hoping to find, when installing the app: integration with the iOS wallet. Wallet access to my auto insurance cards is the only reason I have the StateFarm app on my phone, and would probably be the only reason to keep this app, if it had the feature.
Horrible. You can enter your information 1000 times and it will always tell you that you need to complete all fields despite all fields be completed as instructed. It’s useless. Unfortunately their website is as well. :/ they should invest more money into better technology. It’s scary to think they use technology for claim information …eep. They have terrible tech
App is fine, just needs to catch up with some of the other states’ apps where you can add a digital version of your insurance card to Apple Wallet. Once less card is have to carry around would be a nice feature
While I do appreciate the addition of Touch/Face ID, the app should allow the ID Card to be added to iOS's Wallet app. I have my ID Cards (e.g., my driver's license and auto insurance card) and Membership cards for everything else in my Wallet app, with the notable exception of my health insurance card.
I just got health insurance through my job and when I downloaded the app it reminded me of the time when everything was redirected to safari. It’s almost 2020 and we are getting an app that hasn’t been update since 2011? That’s ridiculous! Why haven’t this been facelifted like the California one? App is so bad that it lags to upload the pages it needs..
This is the worst app I have on my phone. It’s not even an app, there’s no local functionality of the app, all it does is open its own crappy browser and logs into their also crappy mobile site! Please update this....whatever you want to call it to look like it’s 2019 and actually have local on device functionality.
The apps options does not match the website options that you view on a bigger machine like a laptop or desktop. And you cannot submit a claim through the app. Why even have an app if a person can’t submit a claim through it
I cant login. For double verification, the app sends a text. I can type the numbers in, but after that, there’s no way to make the pinpad disappear…so I can’t continue from there because the “Verify Me” button is hidden under the pinpad. Now there’s no way to get into the app at all????
This app did really good for a year or so and now it won’t let me pay my bill... it just keeps wanting me to re submit and it’s annoying because I have to go they the website now and what’s the point in an app if you can’t do anything... Please fix!!
Functionally, the app works just fine. However, it needs a bit of a facelift. The UI looks quite dated and they need to have virtual ID card compatibility with Apple wallet so I can simply pull it up there rather than having to login into the app.
There is no point for me to keep this app. Every section I go into for information gives me the same comment: “Your employer manages your contract. Contact your employer for information”. I am deleting this as it is a waste of time, bandwidth and storage space.
This app is so buggy. It kept kicking me out of the “find a doctor” function. Please fix—or let us know if you don’t care about this app anymore so we can delete it. The only helpful function is seeing your ID card.
Kicks me out as idle literally seconds after logging in. They have removed the status graphs so I can’t tell where I stand with deductibles and out of pocket. The EOBs aren’t particularly helpful in themselves, but I can look at them all day, by golly. Pls fix!!!!
Alabama Blue mobile is now available for your iPhone intended for use by all Blue Cross and Blue Shield of Alabama members. Save Time. Get your plan details such as common copay amounts, HSA balances & claims — on the go. File a Drug Claim. Locate doctors in your plan from wherever you are. Features for members only (Member login): • Find a doctor - Find an in-network doctor, hospital that is located the closet to you or rated the highest by other patients. • Get access to your plan information and covered dependents, paying your monthly bill and viewing claims • View common co-pays for most contract types • Rate your doctor based on a recent visit or exam • View and email your ID card(s) to physicians and/or dependents • Manage Health Reimbursement Account (HRA) and Flexible Spending Account (FSA) • Use your MyBlueCross UserID & Password to access Alabama Blue mobile. You can also set up Touch or Face ID for quicker access. • Treatment Cost Estimator – Estimate the costs of a treatment prior to having the procedure, compare side-by-side results by cost, location, provide, or facility name. Understand amounts you will pay a facility or physician to anticipate future expenses for a particular treatment. View remaining deductible and know coinsurance or copay amount you will pay a facility or physician *There is no charge from BCBSAL to download Alabama Blue, but rates from your wireless provider may apply. This Information is for educational purposes only and is not a substitute for personal care from a licensed physician. Please consult your physician for diagnosis and treatment options. If you are unable to login to your Alabama Blue account or need more information, please visit www.bcbsal.org