BCBSIL

I like seeing claim details and what the company thinks I’ve paid toward my deductible, but the Medical Coverage page already shows payment toward deductible, so it’s redundant to have a separate tab dedicated to this alone, so it appears that there’s no other value this app brings to peoples lives. That being said, I expect to be afforded access to all my specific coverage from my plan, not just some general highlights. I can’t imagine it’s that difficult to link account information that is available on the website to the mobile app. That’s what programmers get paid to do. Plain and simple, everything available, on-the-fly, moving at the speed of life and not caught up in a stack of papers that can burn up in a house fire or get destroyed by floodwaters. Yes, there’s a website, but it’s a mobile world these days. Thanks in advance!

DO NOT USE THIS APP. It’s a major development failure. Nothing ever works. Don’t take my word for it. Look at the review history on how often this app failed. It constantly leaves you to calling directly to get answers and the lines are always clogged. If I was BCBS I would be suing the developer for breach of contract as it’s a P.O.S. I have never been able to log in. BCBS, do not advertise a platform and route people to use it when it’s a catastrophic failure. This app and its ability is a representation of the management group for BCBS and their lack of respect for the people that are trying to navigate the gross injustice of the american health care system. If the only platform that works is a desktop version, say so. Stop asking hopeful Americans to use something when it’s not proven to be effective and working. We’re tired of developers dropping initial garbage onto consumers with the expectation of fix as you go instead of proper testing and correction prior to release. Would you buy a refrigerator that has the potential of not chilling your food and requires service several times before it is finally running correctly? Are we supposed to “expect” to absorb the cost of rotten foods so you can get to market? Is that a fair expectation? Pull the app. Get it right first, then release to public for use. The current approach your using makes BCBS look like extremely incompetent fools. I know their not, but apparently their IT department is not thinking.

Just wanted to throw in my two cents to congratulate a health insurance company for putting a death sentence on the financial security of millions of Americans. We can thank all insurance companies in this country for punishing people for having cancer and life threatening illnesses. We couldn’t have done it without you! Also, thank you for putting pressure on President Obama by making a deal allowing Americans to sign up and receive dozens of spam-like phone calls as poor Americans pin their bodies up for sale to the lowest bidder. Nicely done! Maybe now you can add more additions to that fancy skyscraper you built in downtown Chicago! I’m looking forward to the day a US President finally realizes who’s actually at fault for our broken healthcare system - health insurance companies. Let’s put them all out of business, and go public. There’s no one else to blame but themselves. This app is terrible, btw. I’m sure you guys just made it so you could say, “hey, check out our app!”

Had a hard time trying to decide whether or not I was gonna give a 2 or 3 and the only reason it got a 3 is because there’s not a half star and the fact that My insurance info is pretty accessible through the app is why it got such a high score. Trying to find a provider in this app is pointless. The only information you have is the name and location. There no other information on them ex. rating, specialty, who they cater to, etc. which leaves you to have to google it and god forbid you do that at the same time, because if you try it resets the app and here you are beginning your search again and back at step 1! I am not the kind of person who chooses a provider because their name sounds cool. I want to know a little more details so that my time and theirs isn’t being wasted! I don’t know, if you’re going to develop an app to make things “more convenient and accessible” then you should actually do that or don’t give the option at all.

The App works well enough, however, the Provider finder could be improved. Despite it knowing where I live, it recommends doctors 20 miles away. And when you click on their names there is NO INFO. No reviews, no education, no hospital affiliation, no local networks, no personal care philosophy, no picture - nothing useful. It feels like a crap shoot. I can find more info on Google.

They can’t answer simple questions. I called three times, got three different answers. My provider called three times, got three different answers. Finally I was told that they can’t tell me how much they’ll cover (on a basic service for which there is only one coding option) until I use the service and therefore owe the money. So basically you won’t know how much you owe until you get the invoice and have no choice but to pay it! Then I’m directed to the app to see “an explanation of my benefits”, which is unhelpful since they themselves can’t give me a straight answer about my benefits. It’s an absolute scam. They won’t cover any of the costs until I hit my deductible, which I’ve literally never hit in my entire life. Oh but I can get a discount! Which is higher than if I just paid my provider directly 🙄 why does my employer pay for this? I get one free doctors visit per year and that’s basically the only benefit I see. Yeah totally worth it.

The app is good. I appreciate the security features. I would like to see more features from the home page (provider finder, BVA info, fitness discount information, etc.) or at least limit the click to get to these features to “2 clicks.” I understand this can be difficult as there are so many features available but if we target the top 5-10 links that are selected to make immediately available, that would be great. I also wish that if services are available regarding my overall wellbeing that may not necessarily be available through my plan such as (national support groups for conditions, example: diabetes, stroke, etc.) the links or contact to these associations are made available.

I’m updating my review, but it won’t be any more complimentary. Why does this app exist, when it works so poorly for so many dissatisfied users (me included)? I actually believed the developers robo-response to my bad review 3 months ago, and sent them email as requested: still no reply from them! The really audacious part is that they continue to market the convenience of their non-app relentlessly online and via email. And it worries me that a company that is trying to present itself as caring for customers doesn’t get how their inaction tarnishes that caring image. BCBSIL, don’t waste my time with another auto-response: I already know that “something went wrong on your end, you’re aware of it the problem, and you’re working on a solution”. I wouldn’t know if the app itself is good or bad: I’ve never been able to get past the login screen. I’ve talked to tech support three times. “They’re working on it”. Really? That’s your answer? Meanwhile I can only log in from a computer, but never from the app. What in the world can be so wrong with this app that I can’t log in to my account? Hilariously, every time I try to log in, the text on my app says “something went wrong on our end. We’re aware of the problem, and are working on a solution”. I guess one out of three ain’t bad.

I don’t like being overly negative, but there really needs to be something done with this app. For starters, the app logs you out if you click any of the links that takes you away from the app, which is hilarious, resulting in you having to reopen the app and search everything all over again. Secondly, and this is perhaps the more disturbing part, I called 3 “General Practice” facilities, one was just a “vein clinic”, the other a dermatologist, and the last was a Cancer Treatment facility! That’s extremely inappropriate, I can’t believe the app would allow that kind of mistake. I even asked if they had created the post by mistake and they didn’t know about the app at all. There’s an unprofessional lack of quality control with this app, especially with something as serious as healthcare. You’re better off just calling around locally.

UPDATE: AS PROMISED I’m updating my review to reflect that as of the update pushed 7/9/19 the medical card doesn’t load in the app BUT I am at least able to add it to my apple wallet. Not a 5 star update, but I am ok with giving this 4 stars now. THANK YOU DEVELOPERS AND TEAM!! My original review is below. The app is functional and does an effective job of letting you know your claims and current plan limits (deductible and out of pocket). However, I can’t load my card which would be enough for me to give the app 4/5 stars but it seems I can’t get anyone to help me fix. Can dev help? I would gladly update my review to reflect that devs help customers and fixed bug I am encountering.

Very pleased with speed and accuracy of claims and payments as well as coverage! Have had some problems with misinformation regarding my personal payments and auto pay but have learned to call twice or until get same answer twice from customer service. But they’ve always been QUIICK to refund overpayments and the customer representatives are consistently fast and friendly. Basically there’s a delay in information on current balance due and what’s already been deducted from your bank (neither showing on either acounts as paid/deducted)

Very little about this app works. I haven’t been able to view spending for the last few months and the Claims page says “you have no claims” which is false based on what I see when I log on to the website. The Coverage section has a few lines that provide no substantive information and then say “This is an overview. Refer to your plan’s benefit materials for more information.” Why even have that page then? And that’s it. Those are all of the features of this app. All the other features literally just take you to a web browser. The only reason I downloaded this app at all is because I needed to get the ID card onto my phone because BCBS is too cheap to even mail me a physical card, but that’s not a problem with the app.

This app started out decent but since then in the nine months that I have had this insurance, the app is terrible. You always get the Band-Aid appearance that said oops something went wrong on our end and then when you call in speak to someone in customer service and it’s Blue Cross Blue Shield of Illinois that I am with, you get someone in another country for customer service I do not understand customer service and remote online help if your insurance is based in the United States, you should have help in the United States, not from some other country. Getting back to the app it is terrible. They have an IT department that has not been doing any of the bug fixes so not worth the frustration.

I am new to BCBS and have to say it took me a moment to figure out which one I needed to download. The BCBS my company uses is not out of the state I live in. Downloaded the wrong version first time. Why not save your developers some headaches and just make one app for all of BCBS and have the app deliver the appropriate content based on the users login? 50 apps for 50 states? I feel for You BCBS app developers, I really do. That’s why I gave you 5 stars, lol you deserve it for having to deal with that huge pile of apps.

This app feels like BCBSIL just shot out an app to have an “official” app. Why go mobile when the card in your wallet/purse is all you need outside the house? The mobile app has to be a platform for people who don’t have access to the full PC website, or a quick reference for people who don’t want to go onto a PC. Those reasons aside, the technical aspects of this app is horrible. The API that connects to claims DB is different from the one used for HCSC-web so the app shows failed attempts at claims processing (not claim denials, but processing errors) and internal filter data (patient name placeholder, provider aliases) that maybe users needn’t see. They’re not bugs, but rather unfinished programming. This is all the free advice I can give. Good luck.

This app and the web version along with it have an issue where it times you out when searching for a doctor. This is extremely inconvenient and annoying since the system already makes it difficult to search for doctors when BCBS doesn’t regularly update the list of providers who are in network. Then when you add the time it takes to make a single phone only to return to your session to find you have been logged off! It makes the experience nearly unbearable. If it weren’t for the fact that my employer only offers this insurance, I would walk away. No wonder people are sick in this country, you can’t even find a doctor easily.

I’ve been unsuccessfully trying to use this app for five months but it contains incorrect information. It is loading account info from an account that was canceled prior to January 1, 2021 and will not load my current active account details. I deleted and re-loaded the app 8-10 times and each time I start over and login it loads the inactive policy information. I contacted BCBSIL customer service directly several times. Most recently They took additional information and sent to their technical team but won’t let me talk to them directly. Tried to reload and use it again today with no luck. Going to try to email app support directly to see if I can get any traction.

I have worked with various insurance companies through the years. Most recently with Blue Cross for the last 4 years. Both my husband and I have had challenging year medically. Calling into Blue Cross with many questions BC has been responsive, helpful, and patient in answering my questions. Frankly, it has been the best experience ever with an insurance company. I like the mobile app and website as well; both are very user friendly. Thank you.

I can log in to their website and view my current plan, which as automatically updated when my employer changed groups - didn’t have an opportunity to set up a new account. Try logging into the app, the login is linked to the past account. Talked to their web support to get this fixed because my old plan is irrelevant to me at this time. Apparently there is no way for me or their developer team to change this as it is how the app is designed and will remain the case for 18 months beyond the completion of that plan term. I’ve been instructed to use the website until such time that my current plan is linked to the app - rendering the app completely useless and forcing me to utilize the mobile browser, which has great functionality for a computer (for most things) and works fine on a phone, but I cannot get a mobile member ID card in the website, and am instructed to download the app to view the ID on my mobile device. Absolutely ludicrous.

Thanks for your app to check on my claims and info I need to know. I really don’t mind checking on my bills from the docs, hospitals, ERs etc. Before I pay a bill or I check the claims. The app assist me when I need to contact them and get to say”sorry but BCBS documents tells me zero balance due you!! Did you receive their payment!!! “ Usually their billing and BCBS payment pass each other in the mail department!!! Thanks again Candice of Sunny Florida 🌴

I download and check again periodically for years now. Whenever I try logging in, I receive the following message: "looks like your account does not have the required permissions to log in. To access your account information please visit "Blue Access for Members"" ["Blue Access for Members" is a link.] When I click on it and login there it works perfectly. I also searched that entire site for some information on what's happening or if I can change my permissions or something without luck. I read through dozens of reviews to see if anyone else has this problem, and I found one possible issue. I am on a Medicaid HMO plan. According to the response: that type of plan is not supported by the app. Is this true? (I only found one old review stating this.) If it is true, can you please update the error message to clearly state this? Also can you update the app info on the app store to state this limitation? You will save many people a ton of hassle. (Ill change my 1-star review if you do.)

The ladies at the customer service lines which I spoke with several times ( (Quiana & Jessica) were very polite and helpful. I appreciated their efforts to help us get tests scheduled. However - it should not take 10-13 days to get authorization for X-rays , CT, and MRI. If patients are experiencing pain which is well documented - there should be an automatic “urgent” application. Having to wait weeks for Dr’s appointments is bad enough , but also waiting for necessary diagnostics is unacceptable. Thanks for any assistance .

I read a lot of the previous reviews and have yet to run into as you of the issues others were having. I downloaded this app to my both my phone and iPad. I was able to change my password the first time I logged in. Was able to submit a payment, etc. My only gripe would be that the app is not optimized for the iPad. It works but it’s more like a giant phone app. It would be nice if you rotated your iPad the app would rotate as was well.

There is basically no reason to have this app as it is very limited with what can be done. Adding your Card to the Apple Wallet is about the extent of it. I downloaded it thinking I could pay my monthly premium in a convenient way but no such luck. Still stuck in the dark ages on that front and it’s not looking promising. App has potential as what little it does donseems to be smooth and efficient. I’ll keep it for now but if features don’t increase soon, especially ability to pay the premium, I’ll just delete it.

I found the app easy to install, easy to create my profile, easy to log into, easy to locate info I wanted and navigate around site. What I most liked is that it has my member I’d so no need to carry card around anymore. What I least liked is having to do emailed identity verification with every login —- should be a texted pin which is faster.

I’m updating my review because the login issues are no longer happening and I while I didn’t see the developer response back in July when I originally brought up the issue I just got emailed today 5 months later about it. Maybe developer was grooming 1 Star reviews heh. Anyways the issue is resolved, I can log in and see my claims again. Thanks.

I’m a new enrollee in Medicare and selected the HMO version of their Medicare Advantage plan. The documentation I received from BCBSIL indicates I could download this app on my smart phone. So I did. I created a log in on my laptop and when I tried to log in on the snap phone app it gave a message that my account was not authorized to use the app. So I called BCBSIL tech support. While they were helpful on the phone the issue took some more research. BCBSIL called me back fairly quickly and apologized that unfortunately BCBSIL does not allow their HMO enrollees access to the smart phone app. So this app earns a 1 star rating as it is not usable for me.

The Provider Finder (for finding care). Has barley any reviews for providers, and often erroneous information which is dangerous. I live in San Francisco and most providers are listed with old addresses, or are straight up gone. In my panic to find an urgent care unit I thought calling an advice nurse would help, but they gave me just another list that was out of date. I now use third party apps and websites to find coverage cross referencing them. Oh and the app is laggy and janky even in wi-if. If you can, stay away from BlueShield.

Trying to log into the app for 7 months and every time it says “something went wrong on our end, we’re aware of the problem and are working on a solution. Please try again later”. Called tech support and was informed that iPhone users can’t use the application any longer as it is not supported. I was told I have to use the website through Chrome or Internet Explorer. Quite inconvenient for a company of this magnitude to have an application that can’t be used by iPhone users. Do better Blue Cross.

Why is it the app never remembers my filters? Why does the app only allow the user to select ONE filter option at a time? The page reloading, and starting over is extremely annoying when other apps allow users to set up their own search parameters, the app will actually remember every time the user logs in. Why doesn’t the app allow saved searches? I have literally spent an hour searching for a provider bc of the poor functionality.

I love the app and it’s works for me for many years now, well until this week when it want let me sign in, it keep saying “your account is not permitted access” but when I try signing in on my laptop it lets me. So I’m not sure what’s going on because that’s a good app and I use it all the time and has never had any problems until this last update or version.

App is only good for basic information. Well on target does not work. Spoke with someone about this issue and I was told that I would have to use a desk top. Why have a if it only works if you are on a desk top. Please read your reviews because this is not the first time that this has been mention. If it does not work properly I don’t see the use of having this app. How about you as a developer open the app and try well on target. You can’t get pass the agreement. The app does not let you continue.

Due to genetics, I’ve had over 8 major surgeries, and quite a few minor ones. I have never had a test or procedure denied. The few times I’ve needed to speak to a representative, they were always courteous, helpful and ready to fix whatever problem I was having.

I never review anything but I had to take a second just to write how much I love this app. It has so many great features including the chat now option. I have always received quick answers and great customer service.

The app is great. Up until I click on my well on Target. It starts to load very slow and I’m not able to put in my goals. When I get to a screen it just turns black and nothing loads. I have to exit the app and go back in every time just to get the same result. It becomes very frustrating and time consuming.

Try to search “in network” providers… the app only gives one HMO option in the drop down list, even though BCBSIL has a slew of other options including the one printed on my card (As an aside, I presume the myriad changing network options is designed to intentionally confound the user, thereby “insuring” that BCBS pays fewer claims.) So, when I call, reps say, “it’s your job to check to see if this plan works with your provider” but when I try to check, the app doesn’t work, and/or is vague in its results. It’s impossible.

I have sent a message to the website people who just disregarded me entirely. This app is like the website, completely inaccurate. Not all claims are shown even though I know there are other claims. Additionally the spending description is inaccurate and shows last year’s spending instead of the current year’s. These are just the tip of the iceberg. I really hope someone fixes it because I have never seen a health insurance website/app so awful in my life.

I don’t think I’ve ever left an app review for anything but I have to hand it to the product & engineering teams that’s worked on this because it’s intuitive and exactly the data you need. It’s way better than their actual website!

I’ve had nothing but problems since I’ve started using the app. It first started with an issue logging in, and finally after a few weeks of trying, I was able to log in, but not to find in-network providers near me. My understanding is that Blue Cross Blue Shield is the best insurance company out there, and the fact that they are having these very basic issues, whether it’s with their app or their system, is very shocking and disappointing. I hope they fix it soon.

It keeps telling you that you’re entering the wrong password even when it’s the correct one. You go through the Forgot Password steps and re-enter a new one. Then you do and it lets you access the app. Then when you go back in with the last saved and updated password, it tells you that it’s wrong and it’ll lock you out. So every time you want to access your information, you have to reset your password for a one-time use. What a waste of an app.

I used to be able to view EOBs in the app and they seem to have disappeared. I also liked doing a quick check in our most recent claims to make sure they looked right. What happened to the claims sorting? Why is is sorted by person? I thought claims for myself were missing because I only saw claims for my spouse. Saw through another review that I had to scroll waaaaaaaay down to find mine. Make that an option to sort by person, don’t make it the default.

I’ve been stuck as a BCBSIL subscriber for several years now. At no point in time have I gotten what I wanted from this app. I’ve tried searching for in-network care several times and each time it yields results that are outright false, with defunct phone numbers to offices unrelated to the names associated with them or providers who have never been in-network. Functionally, it’s only served to get me angry before I call to get my needs met.

Half the time I can’t even log in. I had to rush my husband to the emergency room and I was trying to use the app to find in care network place to go and I couldn’t get logged in, when I finally did get logged in they told me we could go to the hospital we were on our way to and then when we got there the hospital staff said it wasn’t in network and now my husband’s hospital stay isn’t covered because the app didn’t pull up the right information for our account.

For 2 weeks I’ve been trying to find a Dr who accepts my insurance and will see me for the agreed upon amount that my they pay and BCBS customer service cannot even find one either. I don’t have a clue what’s covered and what’s not u til after seeing a DR and getting slapped with a huge bill. So far with insurance to treat me for what I’m being treated for with insurance is almost 2 times as much as when I paid 100% out of pocket.

Love the app, so easy to navigate. Claims are clear to read and clearly shows total -minus insurance = amount to be paid. Amount left for deductible is the 1st thing you see when you log in which is Great! It even has my HSA acct info as well! Everything is all there.

The app is easy to use and navigate. However, it won’t allow you to view your denied auths or claims. It says “check back later” but later never comes lol they’re still not there even months later. My only qualm is that.

Customer service is great and easy to use. Employee are courteous and knowledgeable. My issue couldn’t be resolved right away but they got back to me the next day and fixed the issue as soon as possible.

I have been on the phone multiple times over the last six months to try and fix the problem logging in. I keep getting the error message “there is a problem on our end. We are aware of the problem and working to fix it.” I can log in fine on the website. I have sent screenshots multiple times. I don’t know why it was working for a long time and suddenly stopped, but it should not take this long to fix.

I have found the app to be fairly easy to navigate besides being able to sign up for a gym membership. It seemed like the update has made it more difficult to find. I’ve been looking around for over 20 mins and I still haven’t figured it out.

App is very user friendly and have always been able to chat with customer service without having to place an actual call to customer service.