Please give us the option to add our medical insurance card to our Apple Wallet like many other states have using BCBS. Louisiana needs this option too!
This is quite possibly the least functioning app that I’ve ever had the displeasure of using. I just wanted to have my insurance cards downloaded onto my phone which BCBS Louisiana only lets you do through this garbage app. It freezes. It closes out randomly. Even when I’m logged onto my app, if I try and access my cards it makes me relogin. Of course this makes the app freeze. Again. And again. And again. I cannot believe that one of the largest health insurance company in the US has such a poorly designed and tested app. The entire company should be burned to the ground or at least fired because they’re obviously incompetent.
I downloaded this app about a month ago, and it hasn’t worked the entire time it’s been on my phone. I have even received a letter from BCBS informing me that I signed up for online services and the app, but nothing stating that the app is no longer in service. The statement upon opening the app says Functionality Unavailable, and that their app and website are under maintenance…..but like for over a month? It better be a 5 star app after it’s completed, because right now, it would obviously be a zero if I could rate it that.
I have no reason why this BCBS app is so bad in comparison to the BCBS apps of other states. Firstly, the app has limited functionality. Most of the app’s features just direct you to a webpage that opens up in the app. The app frequently crashes, stutters and lags like CRAZY. In most cases, I just give up and end up going to the website to do whatever I need to do. With all the money BCBS has, it’s a shame the app is this bad.
This app don’t do a thing as finding a doctor, or any health care. You ask why? I don’t live in the state of Louisiana and all this app wants to do is show you places in Louisiana, so what good is it to have this app? Why won’t help me find a doctor in the state I live that’s part of this plan that my employer has what so complicated about finding a doctor that’s near me?
This app and its corresponding website, are completely useless. Can’t register account, it keeps telling me my name is invalid. Then to enter a birthdate, are you kidding me? You have to scroll back month by month, year by year to get to your birthdate; you can’t just type in in, you are captive to their drop down menu. Waste of time.
This app has 0 functionality. All it is is a web browser for BCBSLA’s website. - Logging in to the app just opens up the BCBSLA website… the same thing that safari and edge already do. You’re better off visiting the full site in one of those browsers. Also, you can’t add your insurance card as a pass in Apple Wallet.
I do not know if the app needs updating but it has not worked for me. I have to use a pc and go to the website for info on my plan. This is not helpful when you are in a doctor’s office asking for a recommendation for, say, a dermatologist and you cannot access the list for your plan to show them.
Part of app’s functions unavailable for over 6 months
What happened? It worked okay for awhile and I wouldn’t call that great. But it is better having some use out of it since when I call into BCBS I get a queue call back which takes half the day. I have tried to delete it and redownload it. This is terrible.
Every time that I open the app, it says “Functionality unavailable. App temporarily undergoing maintenance”. It never works. Funny thing is that just today I received an email from them telling me that I should start using their app. Maybe I would if it actually worked.
This app is not functional. This app needs updating to become accessible to the people who use it. Updates could include: - Option to sign in within app (not a pop-up browser) - Option to turn off auto-sign out - Option to show ONLY what your plan offers - A fix to whatever bug makes the app quit randomly/exit the app These are just a few. Please consider an update!
People have already given feedback about the app, and they’re all correct. It would be nice if the developers would give an update on any improvements.
Why is this the only app that doesn’t allow you to pay through the app— is it too advanced of a technology? I just want to pay my premium but can’t on the app! Ugh.
Literally nothing works on the app. There’s an error message stating that you have to visit the BCBSLA website to access any health plan information. Useless.
The app won’t log on. I press the submit button after entering my password and nothing happens. Please update this dang app. I don’t understand why it’s always so terrible.
Prob what we should expect from a health insurance app
This app is like a bad joke, and the punchline is that you don’t have any other option and the financial consequences of it’s complete inability to function can be ruinous.
App never works and the features this app is supposed to provide are so basic. I guess the repeated complaints from others about this app are meaningless to the developer.
I logged into the app. When I clicked on claims, it shows that it’s “thinking,” but I never see claims. I can’t see pharmacy claims in the app. It sends me to the website, but that does work either. What a Mess!
You can't setup autopay via credit card on their website, so since you need to manually pay via credit card every month, you'd think that would be one of the primary purposes of the app, nope. You cannot pay your premiums through the app.
I think the app is good. I was able to see where I was at with my deductible, see my copays and locate a doctor. It also shows my claims history. It gives me what I need to know.
Nice app with helpful info regarding my insurance benefits. In future updates, I would like to see an option that shows a copy of your medical ID card and possibility of e-mailing a copy (to the doctor) in the case that you may not have the card in your possession.
The one time I was able to get in it worked great. But anytime I log in it says my credentials aren’t valid. So when I ask to look up my password, it says my birthdate is wrong. I think I know when I was born!! The website is no better than the app either. It says the same thing. It’s utterly ridiculous that this app and website tells me my name and birthdate aren’t correct. Get it together BCBS!!!
What is the point of creating/updating an app if it doesn't work? When I try to look at my claims, I get a blank screen. When I want to look at my costs and balances, I get a blank screen. When I email to complain, I am told to go on the website instead. Seriously, people. If you don't intend to maintain this app, you might as well withdraw it.
Without your “PIN” which they don’t provide for you. You have to call and wait for an hour to get to talk to someone who can get you a pin #. Even after that the app isn’t very informative and all of the information it provides you doesn’t necessarily apply to your coverage.
This is a good way to view policy details easily and to find in network doctors. I really hope they add the ability to pay in app soon and possibly have it push payment reminders.
Bcbsla has got a good app but what would make it great is being able to pay your bill and set up recurring payments on it! That's a big something it's missing!
This app is intended for use by BCBS Louisiana members and residents of Louisiana. Find a doctor or an urgent care provider. View your claims or benefits. Find a Blue Cross office near you. You can do all of these things and more with the Blue Cross and Blue Shield of Louisiana iOS app. Blue Cross and Blue Shield of Louisiana is an independent licensee of the Blue Cross and Blue Shield Association and incorporated as Louisiana Health Service & Indemnity Company.
