When creating a new expense, “submit “ does not work. Instead, “save for later “ actually submits. As well, would be nice to be able to request distribution right from that screen, since all the info is there. No help button that I can find. Had to figure it out for myself.
I am grateful to know I’m not the only one having an absolute terrible experience with Chard Snyder as FSA. I have used FSA through multiple other vendors over many years and have never, absolutely never, experienced the multiple claim denials and demanding repayment for something already paid. Dental not totally shocked but the receipt I sent I’m didn’t clear it and they required more and more docs. Now they are demanding repayment on a Dr’s office deductible that I see every month and pay every month according to my insurance card requirement. They deactivated my card and held my $ hostage until I jumped through multiple hoops to support my claim. They said if you need to use it we can temp activate for 1 day I said what if something comes up on a weekend and was told sorry not sorry. I will absolutely NOT participate in FSA next year (2023) if my employer uses them again. I have reported them to my HR rep as multiple people at my company are having a lot of issues. They called them and claimed that none of the issues occurred that I reported.
One of the hands down full stop worst FSA companies I have ever worked with. Never in my life have I experienced such constant denials of services that have been previously paid with no issue, including identical services that chard Snyder approved merely a month prior. Dental, eyeglasses, prescriptions, physical therapy, absolutely anything and everything that they can try to deny a claim on in order to keep your funds through the end of the year they will do so. It is completely bonkers. I will never put a cent into this horrific company or it’s crazy business practices ever again and I implore you unless you want to spend hours screenshooting documents, scanning things, uploading obscure details and docs into their poorly functioning portal, RUN and do not use this awful company. I hope they go bankrupt.
getting denied and can’t type a message to explain the claim submitted. It’s annoying that the people who processed the claims didn’t read the receipts correctly and they could put incorrect comments but I cannot put any comments to explain it when filing!! So one sided. Had to call them and they still don’t get it when it was a valid claim. Filed again and they still don’t see the information correctly and wasted my time to keep filing and had to mark the areas on the receipt with no easier way to type up an explanation!! Having to file a claim 3 times for them to process it correctly is wasting everyone’s time and not to mention I should have received the money back on the first claim if I could comment accordingly.
This company refuses to pay valid claims, even with receipts. This is the second year in a row they have denied dental claims. Now they are denying chiropractic claims, prescription claims and again dental. It is exhausting and incredibly frustrating to speak to someone at the company. Have literally gotten an “oh well, not our fault” answer from them on more than one occasion. The only person there that I ever spoken to who is nice and tries to help is Jason and then someone goes behind him and after the claim is paid they then change their mind saying it’s ineligible they need more documentation. More than the doctors letter and receipts. It is terrible and time consuming. Next year I will not be contributing as long as my employer uses this company. This is supposed to be a good benefit but they make it a miserable experience.
First experience with Chard Snyder. I’ve had multiple FSAs over the years. I’ve never had one that denies almost every claim. Doctor visits, dental, therapy and Rx. Across the board denials. I didn’t even know that was legal. You have to go through a ton of steps to get reimbursed for your charges. It would be better not to have a FSA with the amount of time and trouble it takes to get paid back or even have a payment made with their card covered. Even when required paperwork is submitted, there is a good chance it will be denied. This seems more like a scam to keep people from using their money, so it’s forfeited to them.
I am so glad I decided to get an HSA. COVID-19 rocked my world-everyone’s! Other savings was used to keep my family and I afloat but then I was not able to work on the med bills that were hurting my credit. Although things are still tight around these parts I can feel better that I have been able to positively effect my credit by pay a lot of my loans down.
So convenient and user friendly!! I’m able to upload pictures of the bill/receipt/explanation of benefits and they directly deposit the funds into my bank account within a week of two! Also it shows my balance so I can see how much I’ve used and how much I have left for the year. Love it!!
End date of claim should default to start date since that what it is most of the time. The EOB states what the claim is for so you shouldn’t have to enter that. The provider name is also on the EOB. Basically if you are submitting an EOB you should not have to enter all the information that is already in the form. This is already a time consuming process. Camera feature is nice.
Very Poor. Very difficult to be reimbursed for covered expenses. I can’t believe my claim to be reimbursed for a breast pump and for medical care while in the hospital including separate payment to my anesthesiologist for an epidural kept on getting denied. So frustrating dealing with customer service and having to submit and resubmit receipts. I finally just gave up. I wish Bon Secours would drop Chard Snyder’s services. We had no problems with our other FSA administrator. There are much better options available.
It seems like I always have to log completely in (the Face ID or saved info never seems to work) or change my password often. Once I get past logging in, everything else is user friendly for me.
Only allows 4 photos for medical receipts or EOBs. Most EOBs are 3+ pages, as are medical receipts. There is a function within the mobile app called ‘receipt organizer’ where you can upload additional photos, but your staff cannot access that part of the app. When you file a claim, you cannot choose the correct patient name. (An employee’s covered family member.) You can only choose the employee. There are a lot of bugs like this w/in the app. Not exactly user friendly. Remember that this is not CS’s money. The money belongs to the employees who’ve contributed it to their accounts. CS is only responsible for distributing it as appropriate. Your business practices do not reflect this fact at times.
I’ve had this app for several years (and several iPhones) and without fail I have login issues EVERY TIME. It never saves my FaceID preference for login no matter how many times I change the setting back to it, and I have to reset my password almost every time I try to login because it is either expiring them within 30 days or is caching old passwords and rendering me unable to login. Chard Snyder also cut off my access to my FSA for 6+ months of my pregnancy in 2021 while they had me submit an endless number of documents to get them to allow a charge for a claim my insurance processed and approved with no issue. All in all, if your employer has Chard, be prepared. Your life likely just got a lot more difficult…
The convenience of the app is great. The only down side is that when I am looking for eligible items there is not a huge selection to choose from. They should have an free text to where I am able to type in the products myself. Otherwise it’s a great app.
If you do not provide a receipt in a certain time period, rather than disallow the charge they lock you whole account up and prevent you from using the money for its intended purpose until you provide a receipt. Then when you do provide the receipt, they still keep your account locked up with no explanation. This is Outfit seems shady. My wife has had an FSA for years through her employer and none of this happens.
Never have I had so many hoops to jump through just to use my money to pay for medical expenses. I am still fighting to get things paid for from two years ago. This company makes my blood pressure go up just having to call them to plead my case to use my own money. Then I get told something is approved while another person says it’s not an approved item when they sell the same thing on their website too much of a headache
The Chard Snyder App makes managing my FSA account easy. Claims and receipts are very easy to submit. Also the app keeps you aware of any actions needed to process your claim. Support personnel are polite, professional and very helpful. I’m extremely pleased with Chard Snyder managing my FSA account.
I highly recommend this app to submit your receipts for reimbursement. It’s super easy to use and you can take a picture of the receipt and submit it directly through your phone.
Nice app, but I wish there was an ability to update any field in the expense. Just being able to update by adding a photo is not enough. Would also prefer to be able to upload a PDF.
I use this app often since I have not received my card to pay for my medical and prescription costs. It’s super easy to upload receipts to file a Claim . Couldn’t be easy
What is the point of having options to view denial letters and receipt request letters when the letters are not loaded into the app? It would be really helpful to be able to read the denial letters and the letters requesting receipts so that I know what is needed. Also, would be helpful to notify account holders if the card has been disabled.
Managing your medical expenses just got even more convoluted
App has poor UX, with buttons placed in odd spots, menus out of order in a maze-like fashion. For many issues, you have to be logged in to both the app and a desktop webpage, which is frustrating. Conceptually, the entire service is highly frustrating, but the app makes it even worse
I will go out of my way to NEVER, EVER use Chard Snyder for an FSA again. Total scam. Their business model is to maximize the money the return to the companies that sponsor them. Why else would I get questioned on a bill paid 4 months ago to a medical supply house? I’m the one responsible if I get audited by the IRS. Most people understand that. I see zero reason for the claims denials when we submit valid claims from valid companies!
Every time I submit a claim they are denied and they ardor medical procedures. I will not do this next year now paying out of my pocket for money you have of mine I have sent all my receipts in
Such a user-friendly app and it is so convenient to be able to input my pin and either check my account balance or submit a claim. I recommend it to anyone who has an account with Chard Snyder.
We completely agree with others who have the same option about this SUPER worst hsa service/provider. They usually delay putting our contribution to HSA account for 6 days (others like HRSimplied takes 3 days). This time of writing, they have been keeping our contributions for 2 weeks already. No 24/7 customer support. Terrible service.
Would be really nice to save commonly used providers. My family has several maintenance prescriptions. Having to type the name of the pharmacy every time...
The employee is not listed on our account. The Spouse’ name is listed TWICE. We cannot correct this information. Therefore, WE are unable to accurately describe and file a claim. We have 2 cards, both with the employees’ name, several providers refuse to allow the card to be used because the card does not include the name of spouse.
OK you can submit a claim - it’s not easy, the interfaces is basic as you could possibly make it, plus they love to spray around your Social Security number and the text to phone feature doesn’t always work
I love the convenience of the CS app. I can just scan a receipt and submit a claim without having to worry about printing, facing, scanning, or mailing. Soooo easy to use. Thanks
Every time I log into the account I have to manually enter the password. It never picks up the face recognition ID. Today when I logged in, it made me reset the password for no reason.
This works but they randomly make you change your password. I know why they are trying to keep us safe but LET US KNOW WE NEED TO UPDATE OUR PASSWORD. it’s wildly frustrating to go to file a claim and neither Face ID nor password is correct.
Try entering a password that meets all the requirements without being able to see what you are typing. Please enable us to show our password as we change and retype it. Terrible error messages too: about 5 different ways to screw it up, but no way to know which one applies to you. It took me way too long.
Save time and hassles while making the most of your HSA, HRA, and FSA health benefit accounts by quickly checking your balances and details. Our secure app makes managing your health benefits easy through real-time access and intuitive navigation to all your important account information on the go! Powerful features of the app include: Easy, Convenient & Secure • Simply login to the intuitive app using your same health benefits website username and password (or follow alternative instructions if provided) • No sensitive account information is ever stored on your mobile device Connects You with the Details • Quickly check available balances 24/7 • View charts summarizing account(s) • View claims requiring receipts • Click to call or email Customer Service Provides Additional Time-Saving Options (if supported or applicable to your account(s)) • File a claim towards your medical FSA and HRA • Take or upload a picture of a receipt and submit for a new or existing claim • View, contribute and distribute HSA transactions • Pay bills from any account and add a payee • Using the Dashboard, enter medical expense information and supporting documentation • Retrieve your forgotten username/password • Report a debit card as lost or stolen Powered by WEX Health®
