Club Pilates

I have to admit, I gazed through the window at Club Pilates several times before finally scheduling an introductory session. For reference- I’ve tried a few boutique style clubs, and quite honestly- didn’t care for the stuffy, “South Charlotte” attitude. I was also not convinced I would get as intense a work out as I was used to getting with a personal trainer. I reached out to CP via IG and Jenny immediately got back to me with a class schedule, C19 protocol and other helpful instructions. I showed up to take the introductory class Saturday and was met with cheerful greetings by Jenny and Stacy. The other class members were also cheerful and the air was genuinely welcoming. Sarah, the instructor, walked the class through the history of Pilates and how the straps, clasps, bars and other pieces of equipment work. I was immediately “hooked”. I signed up and took my second and third classes Sunday and Monday. Both instructors, Stacey and Michelle, were as attentive to their class attendants- offering modifications- correcting posture- reminding us to breath, as Sarah was. The only complaint- and it’s not much of one- is the class schedule. I work 10-6 and would really appreciate a class before 8:00am or after 7:00 pm. Until then, I’m squeezing the 8:30 weekday and as many weekend classes in as often as I can. This is a fantastic club and I look forward to growing stronger and leaner here.

Club Pilates popped up on my IG feed as an ad, and I always research off of the IG platform to find out is this real, was the special rate I saw available real, etc. I found a Pilates studio in my area and the deal was legit. It should be stayed up front any type of discount will apply after the initial charge for classes at full price though. This studio offers “Hero” discounts (military, nurses, teachers, firefighters and EMTs). I use Pilates for the days I am not doing strength training with weights and/or cardio. I have completed four classes and have loved it so far. The app is very easy and simple to use. The studio does not steal your money if you sign up for class and have to cancel. You can make the class up. Memberships are month to month so cancel at any time, but classes don’t roll over; so use what you pay for in that month. This is an excellent alternative to yoga. I personally get bored in downward dog position for 3-5 minutes. Pilates incorporates a tad bit of strength training combined with yoga type poses and moves. Much more entertaining for me. Good luck to all who try it!

There was an emergency or some sort with an instructor. One of the new and amazing instructors had to finish teaching his morning classes and chose to stay in the studio instead of going home in West Hollywood. We students waited outside for the doors to open and when they did not begin to worry about the instructor. One of the students knocked on the window while a few more looked through the windows to see if anyone had fallen on the floor. Devin heard the knock from the back and came outside. He listened with compassion, apologized for the inconvenience and step into leadership. He said not to worry HE would teach the class. He made us laugh sooth everyone. The class was AMAZING! He was attentive, kind, and very clear in his instructions. He gave options for levels of a challenge but ALWAYS put safety first. I am new to this discipline. Because of Devon’s compassionate leadership, I'm inspired to take more classes and challenge myself to include more advanced-level classes as well. Devon is the truth. He is kind, professional, and a loving leader. This organization is lucky to have him. Thank you Devon for stepping in today. You are exquisite.

Have been using the app since I started with club Pilates almost 2 years ago. It’s great to be able to schedule classes but it crashes often and all the other features have been getting gradually worse (the app, I very much continue to enjoy my membership, to be clear.) I can no longer track my workout on it because it freezes when I try to stop the workout and I have to restart my watch to get it unstuck, and that only works 70% of the time. So I just started using my Apple fitness tracker, no problem for me but the studio no longer gets data. Most recently, now the check in notification just notifies you that you can check in in 6 minutes which is supremely useless given the previous notification for actual check in is 30-40 min prior to class start. Gave it 2 stars over 1 as I’m assuming the next update it gonna make it impossible to schedule classes too. There is definitely still room for it to get worse, but they’re constantly moving in that direction.

This review is for the app and not my experience at the studio itself. Overall, I like that there’s an app that I can use to book classes. However, as an unlimited member, it’s not the best experience. Here are my biggest issues: 1. Filters: please add the ability to filter by level, and if the class is full. I don’t need to see level 2 classes if I’m in level 1. P 2. View and sort multiple locations: it took me weeks to realize how to view multiple locations. It’s not obvious and it’s not clear which locations are included in my unlimited membership vs which ones I would have to pay for. Please also add the ability to sort by location. 3. PLEASE change the swipe motion for booking a class. Everytime I am trying to look at future classes, I have to eventually swipe and certain days disappear out of view which is super frustrating and requires me to close out of the app. Please just make it a calendar view like the “schedule” tab 4. Disclose that you only get to book so many classes in advance: I was never told that I could only book so many classes in advance - just that I got the 60 day window. So it was to my surprise when the app blocked me from booking any more classes. This should be disclosed to members at the time of signing up for their membership “book up to X classes at a time, 60 days out”

As i am inputting my info (name/phone/email) the app keeps shutting down; also when attempting to select my home studio it doesn’t allow me to select- it searches and finds the home studio (Campbell) but then doesn’t have an option to choose that studio, only an option to call them. Something I remember missing from the prior app that i would have liked to see is the option to select which date i would like to view for class schedule, instead of having to scroll and scroll thru the entire month in order to find the date i am looking for.. it would be nice to be able to jump straight to it. Besides the app, i think requiring a twelve hour cancellation notice is absurd, especially when offering classes as early as 330 & 430pm, to where we would have to wake up before 3 and 4am in order to cancel.. other studios have an 8 hour window, which is obviously far more reasonable. I do enjoy the classes, but life happens, and its ridiculous to have to charge a fee AND lose the class (if you are on a 4- or 8-class per month membership)

This is a pretty good app. The main purpose for me using it is to view the class schedule which is nicely laid out, and mainly, to book into the class. If you look at the classes d’or the day in the lost and click the BOOK blue tab on the side, it clicks and you might think that you have booked the class. If the pop up for add it to your calendar doesn’t come up, you did not book in. So you have to physically click on the class, which takes you to that page and click book there. Sometimes it works the first time, and sometimes it doesn’t. Please allow for one click to book wherever you have the opportunity to book, and then if you can have a setting to say, “I would like to auto add it to my calendar upon booking.” That way it is one step. BOOM. You’ve BOOKED! This makes me mental for a scheduling app to not have the functionality to actually schedule.

There seems to be some progress on making this new app more user friendly, however, it would be great if the app did some things for members who might be inclined to take multiple classes/day or from different studios. First: Great addition to having all classes in a list, however any day where multiple classes are booked, they should ALL be under that day’s ‘heading’, not under separate headings (the current design makes it easy to miss a second class on a single day). Also, on the list, the location should be visible - not just name of class/teacher. Finally - on the calendar view, for days were a class is booked and you currently have a single “dot” under that date, how about adding a 2nd (or even 3rd if possible) DOT to reflect at a glance that there are 2 (or 3) classes booked that day. Seems like all of these suggestions above would make the user experience more effective and accurate as well as save time and missed classes.

Love the convenience of scheduling classes and seeing live changes. I have some feedback on UI / UX after using the mobile app for a month now. 1. It’s really confusing and irritating how the days shift to the left on the classes screen. As a user I’m used to seeing the calendar start on a Sunday- better yet let me choose how to view. 2. Wish I was able to expand the weekly view to a monthly view on classes to see which days i have booked. Instead of switching back and fourth. 3. Would love to see my history of classes stay so I can track the days I’ve attended. 4. Filtering by class - would be very helpful in addition to instructors filter we already have. 5. Let “unlimited pack” users book more than 14 classes at a time! 6. Consider adding feedback button in the app. 7. Notify users last hour of cancellation (to avoid penalizing) 8. Group same day classes together, in the schedule screen, instead of separating them. It’s visually confusing - if you’re scanning quickly. I double booked accidentally , bc of this and was penalized. 9. Being able to sync Apple Watch workout summary on the “Me” Screen as a dashboard would be really nice- such as heart rate, duration, calories burned etc.

I have done all forms for physical therapy being 59 years old, especially with having 11 accidents. Younger years being a body builder as well as Dragon boat racing on the Schuylkill River for 15 years having won Gold twice cannot compare to the beautiful way I feel as well as look with the reformer equipment in a 50 minute class. That being said, Pilates’s has elongated as well as toned my body similar to a Stradivarius violin of the MET museum. I am able to perform for up to 11 hours a day at Jade Organic Salon with gentleness and easy on my joints allowing for a pep in my step bring Dr. approved and recommended healthy hair color to community! Couldn’t do this without Pilates! A must try at any age!

I am 73 with knee & lower back issues and have lost flexibility. I also have osteopenia. When I was invited by a friend to an intro class I accepted because I knew I needed something! I felt so good after the class I signed up with their “unlimited” package. I figured I needed to become completely committed . So I have been 5 times each week now for 3 weeks. I can actually touch my toes, have more energy, and can tell my core is stronger because I am not having difficulty climbing stairs. This has become my first priority over other activities & I am so thankful for the flexibility, resistance & core strength that are being developed!!

🥰 Thanks a lot Club Pilates Port Saint Lucie Studio, I had an extraordinary intro class. Already made friends during this experience. Glad to be able to work on my muscle tone as stay FIT! Erin is espectacular. I choose her as my instructor. She’s lovely. Maria and Amanda, front desk, are amazing and I love their smiles. I’ll be rocking my new Club Pilates T-shirt. Please stay post for exclusive merchandise they offer in all sizes. The opening of this studio was incredible and I’m glad I didn’t missed it. Highly recommend it to you if you are looking for a place to relax the mind, feel better, and stay fit. 💐God bless you all. 💐 🙏🏼 Namaste 🙏🏼 ~Thania Durante~

basically the same as the pure barre app (same owner company XPO so makes sense). the only things i’m having issues with are 1) the app on my apple watch only lets me see my booked/upcoming classes and start the workout when it’s time - i thought i’d be able to check in and do more with the app on my apple watch, 2) i’ve taken a total of four classes in my class history - when i click on my first and third classes it lets me see the full class stats in a larger view, but when i click on the second and fourth classes to view the class stats in a larger view the app just force closes, 3) it won’t save my weight information even after i hit save.

I liked the Club Pilates OnDemand app, because I could download it on my Fire Stick and play the videos directly on my TV to follow along. However, Club Pilates OnDemand has been replaced by Club Pilates GO within the scheduling-based Club Pilates 2.0 app (which already had it’s own problems.) Now the only options to access the videos are from a web browser or smartphone — and neither offers an Airplay option to stream to the TV, which greatly reduces the appeal and practicality of using the videos. I think it was a very poor decision to move forward with launching this new platform during a pandemic when people are heavily relying on virtual workouts while their gyms and studios are closed. If you’re going to introduce a new platform, it should have added features and functionality, not less than the previous version.

One of the BEST self investment I made in 2022! From the introduction class I joined. After having abdominal surgery and gaining unwanted weight, I was looking for a way to strengthen my core muscles while naturally healing with fruit and herbal teas. CP Oak Park was just what I needed to help me realign my muscles and spine. I even took challenged myself and took two of Anja’s classes back to back on Aug 12th at 9am & 10am! Although various classes are more challenging then others each movement is a self improvement. Here’s to my self improvement journey and reaching my desires goals. ❤️I AM ABLE. I AM LIMITLESS. I AM POWERFUL. I AM THANKFUL. I AM WORTHY!

I am a member of the Boynton Beach, Florida Club Pilates. The Manager and her team that run this franchise on a daily basis are not only kind and gracious, but helpful and very concerned that their members are happy with their experience. Each and every instructor has brought their uniqueness and patience to teach a person like me how to use my body in an exercise environment without hurting myself. I started going to Pilates because I have a torn rotator cuff and as I’ve aged, I’ve developed hereditary arthritis. Pilates has helped me lose 24 pounds combined with a healthy plant based diet, it is also helping me tone my body and strengthen all the muscles that were atrophying because I had stopped exercising. I am so grateful to have found this modality of exercise which in turn has helped me lead an active and productive lifestyle and for this I will be eternally grateful. Thank you Club Pilates for making this affordable and helping me attain this level of health. Namaste 🙏🏻

I don’t recommend club Pilates 1) impossible to find a class "last minute" (the week of). It seems like people pack in classes & then no-show, there is often at least 1-3 spots open for "full" classes 2) extremely unethical billing See attached. There is no billing notification. This is unethical behavior. Everything I can think of from streaming TV / music service, utilities, credit card, wireless phone .. they all send an email or text at time of billing. 3) I can't remove my credit card information See attached. It says even if I remove my account, I will still be billed. 4) canceling can only be done in person. I called / texted for 3 business days and the manager never called back. If you leave town, better get a flight back to this location to sign the paperwork. Because they ONLY cancel and remove your credit card information in person. Very sketchy 5) biggest complaint: No receipts for payments. I know no business that does this. Meaning every other business provides a receipt for payment. Club Pilates doesn't do this because they are unethical. They need to change this practice.

I love the classes and being a club member. However, the app is frustrating. I get alerts that my class is starting soon (when I haven’t signed up for a class). I would get an alert, but check my calendar of classes and not see anything. I called the club to confirm and I was not signed up for a class. So his is confusing as I never want to lose a credit or be a no-show. Secondly, signing up for a class is not easy. Apparently there is a 2 step process. I signed up for a class and thought it was booked bc I clicked to book and confirmed I didn’t have COVID symptoms. I thought I was done but it didn’t book me. Now I’ve lost my spot. This should be so much easier.

The reformer-based style of Pilates taught at Club Pilates Alameda has greatly improved my strength, flexibility, balance, endurance, energy, posture, and mood! The reformer is a padded, movable platform that you move by pushing or pulling against light or heavy springs — great resistance training that keeps your bones strong! The Club Pilates Alameda studio is new, modern, and pristine clean — now more than ever. The instructors and staff are highly skilled, knowledgeable and gently rigorous. If you are not athletic or competitive but want a solid fitness program that makes you feel great, Club Pilates is ideal. You will love a workout that starts you out AND finishes lying down!

I joined unlimited classes in January. I am so committed to going (almost) daily bc as soon as I lay down on the reformer it is the best feeling and I enjoy the classes so much. I have seen so many changes in my body from flexibility, toning, strength and my overall mental health! Everyone that works there is so friendly and knowledgeable. Every class is different so you work different areas and never get bored. I just tested up to 1.5 and can’t wait to challenge myself. I’d recommend Club Pilates to anyone!

App would not send me a password reset link. Once resolved (after 5 attempts over multiple days, I finally received a junk email), App worked great. I paid for a single class, scheduled and cancelled a class and then rebooked. No issues until I went to reschedule that class. App showed no credit and no booked class. I’m unable to make any changes within the app. I tried reinstalling the app and couldn’t log in under any email address. Interactions with the local studio only frustrated me further as I was told my email address had a typo. If true, which is possible, how do you explain the 3 scheduling confirmation emails I received to the proper email address. Studio was kind enough to refund my money. I will not be taking any classes at Club Pilates.

The point of the chart is to display the number of classes attended each sequential week, each week starting Sunday and ending Saturday. This would allow one to easily see the trend graphically. Unfortunately, each chart only displays one specific month’s attendance. The point of the chart is defeated when some weeks are divided into two bars because part of the week falls in one month and second part belongs to the subsequent month. A better design would allow weekly or monthly bar charts that allow scrolling forward or backward in time by left/right swipes.

I’ve been using this app for a year. Generally speaking, it’s good enough, but it leaves a lot to be desired. It regularly shows that I’m out of credits when in fact I’m an unlimited member. My attendance can take up to 24 hrs to update and be reflected in my total class count. When participating in challenges, my attendance can take a day or two to be reflected correctly. I often times get error messages when booking a class. Leaving the app and coming back into it usually let’s me book the class, but why should I need to do this? We pay a lot to be members of Club Pilates, so I’d appreciate a better, more dependable app.

Have been member since Denville studio opened and have loved HOWEVER since the app changed it has not worked for me. I am able to view class schedule but not sign up. App does not show I have the package purchased. At studio instruction I have deleted and redownloaded app MANY times and still does not work. This is a software malfunction that needs to be addressed. Getting extremely frustrated that local studio does not have the technical resources to get help and fix. Who is responsible for app functioning ?? When I tap “help with app” am directed to the studio who has tried many times to reset without being able to fix problem. Really enjoy Club Pilates but cannot continue without being able to sign up for class without having to text or call. Please help!!!

I was active and fit until 12 years ago. Hurt my shoulder and stopped the routine to heal, but was never able to recapture the mindset to start again. Now I’m almost 70, and was worried that I’d hurt myself if I returned to the gym. My wife and daughter tried a CP class and liked it. So I tried one myself, loved it, and joined the Club. It was a great choice. I look forward to the classes each day. The instructors are top notch, helpful, and keep a close eye an old fellow like me. I love this new found regimen. Love it!!

Love the classes and app is generally pretty intuitive, but the back end software needs to be updated to allow if you have an uncancelled auto-renewing subscription that you can start booking next subscription month before you are charged. Right now, you get no class credits for next month until the payment hits. Only solution is to call the gym and run payment early so you can start booking next week before full up. If I have a 30 day cancellation clause and I am within 30 days of my next renewal, I should be able to book next month??

When I started Club Pilates, I was having knee and ankle discomfort. More like pain, I was seeing a chiropractor and all he did was scrub my leg with this metal spoon, he was trying to smooth out my fascia I suppose. However I needed something more efficient. I was training at the time and my trainer suggested Pilates. So I’m glad I did..I went and within a month I was on my way to recovery. My knees didn’t hurt anymore and the pain in my ankle went away. Pilates is a low impact way of exercising and it’s great! I’m totally sold and recommend for any age!

I’m really enjoying Pilates, the instructors get you Thru it. I enjoy the direction & push & this is why I really like it, I don’t have to think about anything. I work so hard & this is a place, the instructor can think for me & I can just do what they say, that alone is relaxing to me! Can’t wait to see results, I’m starting to feel it & when I look around, I see the results of others, so I’m well on my way & excited to get to that point next! Also, the class goes so fast!

I love this app. It is very intuitive and has not caused any problems until recently. If I go to classes to book a new class all is well unless I am trying to book the last day in any week after the current one. So today Sunday, September 1 is in that last spot in the row. When I click that day it knocks me back to the current week. If I go in tomorrow that last day will be Monday and I will have the same issue. My daughter also uses the app and is having the same problem. Please fix!

I love so many of the new features.... but - I am frustrated with the new calendar format to see your bookings. I can’t see my ALL of my bookings in list form like you could on the old app. The new calendar format is so tedious I have to click on each individual day to see what class I am booked for. It was very convenient to easily see ALL of your classes in listed up In one place for a quick overview. I know lots of other members not happy about this either. I hope update the app & you make that an option. Otherwise so far so good.

My feedback for the app is it makes it convenient to schedule classes. I really like the check-in feature so I can bypass the sign-in process with the obnoxious person at the studio. My suggestions are: 1) to include a filter for the reformer levels so the user can only see the applicable level(s)…The selection process is cluttered with level 2 when I only want levels 1 or 1.5; 2) to add the date to the class that is on the “Your upcoming classes” and 3) include notifications options e.g., I don’t want the 24 hour advance notice, but just one the day of the class.

Athens Club Pilates is my happy place. I’ve tried other boutique fitness programs in Athens, but this is it!! When I finish a class here I feel great. When I’m going into a class at Athens Club Pilates I feel excited. No dread, no pain. It is challenging and the teachers are AMAZING; they offer you modifications to make every workout more challenging or less challenging. There are at least 7 different types of classes at Athens Club Pilates. I love Pilates and I am so happy I found Athens Club Pilates.

Being a naturally indoor person I have being consistently challenged by enjoying physical activities. Reformer pilates was recommended to me by my doctor due to my chronic joint pain. Since I tried it at Club Pilates, I am in love with it. The practice of Pilates have brought to my life so much joy and fulfillment that now has become a very important part of my day. Working out at club pilates is no longer a dread. Thanks for providing and safe environment to get stronger and healthy through gentle movements.

Is a necessary pain in the neck. 3-4X per week it does not work. I work at the front desk and gets calls, texts and emails that ‘there is something wrong with the app’ I can’t check in. I remind them to reboot their phone and delete the app and bring it back up which is frustrating because we are paying a lot of money to attend classes, why can’t the app just work like it is supposed to? Some customers refuse to even try the app because of the negativity surrounding it. They log in on the website. I use the app like it’s my job booking classes and helping customers navigate thru it. WHEN it works it is great but it is very unreliable, just saying.

Like many busy execs, my schedule is hectic and not always predictable. The Club Pilates Ap allows me to quickly check for openings and book open sessions or get on a waiting list. Love it. 5 big stars. Pilates is the most fun I’ve ever had working out. I actually look forward to it. I played varsity sports in college. I played on a Travelling rugby team after college. Hitting the gym was compulsory but I never looked forward to it. Now I do. Thanks to Club Pilates.

Every class is different, the variety targets different muscles every time and you feel the tightness that you worked out but it’s never at a point where you can’t get up and function the next day. I have had some of those classes and they were miserable. This is also body maintenance for the long term. As we age, our bodies need resistance, yoga, strength, balance and the social side of it is fantastic!!!

-If you are cancelling a class and it is NOT within the allowed time period and you will get charged, can you please either bold the font, or make it red so you know you’re getting charged? Sometimes you are in a hurry and don’t realize the time period has passed. Cancel by accident or are working too quickly to realize. Seeing it in red would help. -Sometimes, I have to add myself a couple times to a class. Not sure if this is a bug or not, but there are times I know I have signed up. Only to check the next day and see I have not been added. -I would like to be pinged when I’ve been charged for my membership, or when I’m getting dinged for cancelling. Is there a tab in the app that shows this? This info should be easy to see so I can track extra charges. Thank you!

I love the classes but the app consistently practices fraud & I believe this is intentional. It allows you to search classes in multiple locations. When you attempt to sign up for a class it asks you to purchase a credit first. So far this is normal. However if you are signed into a specific location but attempt to sign up for a class at a different location, the app charges you but does not grant you a credit you can use in any location. I have had this happen 3 times. There is no one to contact for help. App is really horrible. The company is fraudulent which is so sad since the studios are nice & the teachers are lovely. Not recommended.

Great app, easy to use. Email and push notifications work well. I was hoping to add a feature that when you cancel a class an emoji would also appear alongside the text to make it more obvious if you are going to be charged or not. Sometimes I click it too quickly and I don’t know if I will be charged a cancellation fee. For example the regular text with “✅” you are cancelling within the allowable time period or “❌” you will be charged for a late cancellation

Developers, please update the app to allow for automatic syncing of booking with iPhone calendar. When I cancel a class, it seems to automatically delete from the calendar. When I book a class, I have to tap on “add to calendar”. I don’t want to have to manually add every class. This is especially problematic when I am removed from a waitlist and booked into a class. Sometimes I don’t see the notification and unless it’s on my calendar, I don’t know that I have a class booked. Please fix this.

I have the national unlimited pass which I love as I travel for work all the time and I can pick up classes wherever I go. The app has a 5 club limit for marking your favorite clubs. I have 5 clubs that I use regularly, between home and near my family I visit often. When I find a club near a work travel place and want to mark it for easy find I can’t. Is there any reason for this limitation? If there has to be a limit, 10 would be helpful.

I am a new member who was extremely skeptical about joining because I’m not a sculpturally fit individual despite working out regularly. I never did Pilates using machine or equipment other then weights. Anyway, perhaps I was intimidated but since day one the environment has been warm and welcoming. And Ms. Dale has been patient and thorough making me feel comfortable and safe. So glad I joined and working towards a better fit me!

New User Interface is terrible - it is not intuitive, lots of wasted space, classes for the day do not fit one screen... when you try to pick class to go and looking for a best fit within a few days - you need to scroll on each day. while doing so - you already forget what you saw on a previous day, and getting lost in classes again when trying to re-look. very annoying. is it possible to do a contracted view to get rid of scrolling? also - to book the class you need to “book” it twice - one time to accept covid waiver, second time actually to book... i think you might get a “free” class this way without even noticing.

The most recent version launches and immediately quits. I restarted my phone with no improvement. The app is not functional now. Please fix so I can schedule classes when studio reopens. I agree with other reviewers that original app had better user interface. The new app is not intuitive and does not provide a good user view for scheduling. I do like the class reminder notifications.

Love, love, love Becky at Club Pilates Gilbert! I haven’t exercised since chemo and radiation. This is the best way to start up again. My body doesn’t do what my mind tells it to do. Becky is so specific and individualized that it keeps me in check as I reteach my body to do it correctly! She is very good at what she does and I highly recommend her classes! I tell her she can never take time off for family, friends or even be sick, that’s how bad we need her!

I upgraded my plan and they told me that on the day of the charge to sign out of the app and then sign back in. I did that and I see my account reflects my upgraded unlimited plan but it will not let me book any classes. It says I have no credits and tries to force me to purchase additional credits at $35 a pop. But I do see the charge completed with my bank. I love the classes and had no issue with the app previously but I’m very frustrated right now, what is the point of paying extra money if I can’t even schedule anything? ☹️

I am so EXCITED to be back into Pilates!!! I didn't realize how much I missed it!! I LOVE your app!! It's so perfect for scheduling and rescheduling workout times!!! The app makes it easy, convenient and fun to get my workouts scheduled! I Love how it automatically places my appointments on my calendar!!! Club Pilates is the new way to get your workouts scheduled and on your calendar! And I'm so glad to be apart of the club!!💞

I’ve been a member of Club Pilates for several years. The studio, staff and workouts are great. This is my complaint with the app…. I continue to get reminders that a class is about to start after I’ve already canceled the class the day before. It is really aggravating because it causes me to worry that I didn’t cancel and will be charged as a no show. I have an Apple Watch and iPhone I wish you could fix this on the watch so I only get reminders when I have an actual class!

I joined last week and have not been able to login on the app. I have worked with the studio and we have removed the app and added it back in. I have changed my password countless times. We have changed my email and password and still, the app will not work. I can access from my computer to the website, or back in through class confirmation emails but not having the app work is inconvenient when I am on a waitlist. So far I have enjoyed the classes but due to my travel schedule for work I must have the capability to make quick class choices. Hopefully I can get help on the app.

The class booking process is broken. TWICE, I have purchased a single class via the app only to have the credit I purchased go into a black hole. It isn’t available on the app after purchasing. My local studio claims that the app is supported by corporate, yet we cannot contact anyone for support. The app support link directs to Club Pilates where there is no way to report this error other than to use the email contact form, yet that route has not resulted in a resolution of this problem. App should be pulled, otherwise, this app experience is a chargeback waiting to happen.