Crunch Fitness

I’m not sure why so many people are complaining about the gym when these reviews are for the app. Moving forward, I hate seeing that I cancelled or was a no show for a class that I attended and turned in my ticket. It’s for the same class 😤! I shouldn’t hear an employee tell me yea the app has problems/glitches. Honestly, what app doesn’t? They should be able to go into the system and correct that. At this rate what other purpose and benefit is the app smh. I may as well just call the gym every time to sign up. 🙄😒

signed up February of this year for Crunch Fitness in Murrieta CA. When I joined I was offered a free session for a personal trainer. I took the offer and after which I wanted to start sessions with the trainer. Now the trainer had told me that I would pay as I did the sessions. Now fast forward a few months I have left murrieta and moved to another city. I was still getting charged $420 every month for the personal trainer even though I never paid for any sessions! Now I tried several times to cancel on the Crunch website with no help and getting error 404 messages on the login screen multiple days. Now I called the manager with my dilema and they told me they hadn’t had issues with the website and that there was no chance at a refund even though the actual trainer lied to me and gave me false information. Don’t go here the management is not helpful, the trainers give you false information it seems to me all that it is about is the money. I wish it wasn’t true I was a member we there for many years when I was in high school. And immediate singed back up after returning from the Military there. But I don’t feel comfortable giving my money to a company that showed little empathy or attempted to work with me on their errors of their personal trainers and their website.

Crunch gym will lie and manipulate you to prevent you from canceling your membership and take every penny they can from you. After moving out of town to provide in home care for my grandma (who was dying of brain cancer), I tried several times to cancel my membership both in person and over email. They refused and told me that I could not cancel at the gym that was near me; I had to go back to the original gym I signed up at IN PERSON to cancel which was in a completely different city. I contacted them over five times through different ways and they still refused. I explained my situation. I asked if I could freeze my membership. They refused. It does not say this anywhere in the contract I signed that I need to be in person at my home gym to cancel. After being unable to go to my “home gym” for four months, I finally had a debt of $80. I went in to the gym to cancel. They then proceeded to charge me an extra $70 on top of this amount for my “yearly dues and late fees”. They had no sympathy and they BLATANTLY lied in their contract. How can you just refuse to allow a customer to cancel? How can you lie about what is in a signed contract? How can you put a hit on their credit unless they pay a debt for something they do not and cannot use? This is completely unethical. I hope they close down.

App’s description of how crowded the gym is in real time has absolutely NOTHING to do with the actual crowdedness of the gym. The app literally shows a gym as empty as possible on the crunch-o-meter and I show up to a doghouse of 14-19 year olds and roid heads taking up every single piece of equipment and being rowdy in the locker room. This occurs for more than one location. The app is not only consistently wrong by over a 60% margin, but today was wrong by a 90+% margin. Literally less than worthless feature. Otherwise the app isn’t superb at letting you choose the specific location you’d like info on. And crunch itself costs a lot and it’s hard to get the value out of the membership when I can’t complete workouts due to crowds. Update in response to developer response: I have specifically pointed out what I don’t like about your app. Please work on fixing the issues rather than trying to look like you care by posting empty “please reach out to us” responses to reviews.

I am loving this app more so than ever! I didn’t realize the app had functions for you to create workouts with, so you can keep track! I love using it so it looks like I know what I’m doing at the gym, and creates less hassle when I am unsure what to do if a machine or space is taken up that I had in mind to do. Such as, “oh, I can’t use (insert type of machine here) machine since it’s being used?? Let me check the app of what I can do instead!” And so far it hasn’t let me down! I find it funny how they have the animations for the burpees, but it does the job well to know how to do the movements. As for booking classes, I wish there was a way you can see how full the class is, and make it so there’s a waitlist to then be notified if we’re in it. Kind of like how OrangeTheory and F45 have their classes set for scheduling purposes.

It’s so unfortunate that Crunch gym is just as money hungry as every other sniveling corporation out there. I signed up thinking that my gym experience would be a fulfilling one where I could feel valued by the company I paid money to every month, but come to find out I’m just another number in the system for them. I say this because I was CHARGED for showing up to the gym 30 minutes “late”… mind you, I was not taking a class. I use quotations because I was just showing up to use the facilities on my own time within a period of two hours. I work out for two hours, so I felt as if I could come at any point within the two hours. Apparently, I cannot (even though I PAID IN FULL) for the two hour session. I was charged $12 on top of the already egregious membership fee. For a gym that does not know how to manage its facilities or member capacity at any given time. I’d say such a shame, but really there were no redeeming qualities so I’m just left with an lighter wallet.

Hello, I like that the app can be used to check in. However, it doesn’t always pick up my check ins. I was there today and scanned my barcode on my phone 3 times because I’ve found that often when I scan more than once it’ll take better than when I scan only once. But when I checked later when I was I the internet if it had taken it didn’t. I didn’t see any proof that I had even been there. Please fix this if it’s an app issue.

Can you please enhance the app to show “status” of a class I. E how you show once it’s booked but show what for “full” / “open to book” / “cancelled” etc. in addition you should provide more clarity when attempting to book that you can’t book more than 22nd ahead - should be one of your standard bullet points along with the others. And please don’t reply to send you email on this (as it seems to be a trend with all responses) as the purpose of the feedback feature is to send feedback this way.

I find it very frustrating that I can’t sign up for classes earlier. It’s 10:00 am. I should be able to sign up for a class that is at 5:00 pm tomorrow. I would love to sign up a few days in advance. I get having a limit on total class but we need to be able to plan ahead more. *and please don’t tell me to call or email to resolve the issue. You should fix this to make it easier for members. It’s my first week and it’s already annoying.

Love how I can keep track of my workouts that my Apple Watch can’t and will sync data to my watch. However in reverse is glitchy at best. Had no issues the first couple of weeks, but for no reason at all(no updates on the app, my phone, or Apple Watch) has stopped tracking. Verified all my permissions were on, and still isn’t working. I reported the issue and felt they gave me the run around and seem to not care. Would rate 5 stars when this issue is fixed

App isn’t all that great. Used to sync with my Apple Watch activity and now no matter what I do, it doesn’t work. It’s very aggravating. Crunch o meter never works even though our gym is a very busy location. I keep checking for an app update since I’m not the only one complaining about it and there hasn’t been one in months. I wonder how many things need to stop working before they properly fix the app .

I just registered to a gym a month back and I thought I created a login. I tried to log into the mobile app and it can’t recognize my email even though I have an email from them confirming my membership and my personalized login. I can’t reset my password because it doesn’t recognize my email so I try to create an account with my agreement number online and it says I’ve already created an account.. this is ridiculous I can’t reset my password or figure out if I even made an account or not.. please fix this issue.

Offers a companion watch app. The only thing I’d want on the Apple Watch is to be able to check in with it. Not there…booo!! UPDATE!! When you open the app on your iPhone, open the barcode and add it to your wallet and then you can check in with the watch and leave your phone in your car. 🇺🇸 Woo hoo❗️ U-S-A, U-S-A‼️ 🇺🇸.

Not sure if it was an update or what, but the app stops syncing workouts with my watch and iPhone. Problem started in the past 2-3 weeks, prior to that the app was working great. Would be 4-5 stars if it wasn’t for the recent issues which many seem to be having. Only fix is to delete the app every few days and reinstall , works for a few days then happens again.

Current version of the software of the app is causing it to crash before even opening the app. Since iPhone now has a new iOS update the Crunch app does not support it and is crashing. Hope your crunch team can fix this. Before the crashing as of recent the app is amazing

Please bring back the interactive map with all the crunch gyms, it was so helpful. There were absolutely no problems with that map, no idea why they took it away. As someone who travels for work constantly I was relying on that map to show me where the closest locations were… now I have to search on Yelp or google. This app is less glitchy but it’s missing the one feature I loved so much.

My rating reflects the current version. I’ve used this app for years to book classes and record my progress. But the new update crashes before the app can completely open. I’ve tried restarting my phone, restarting the app, re-downloading the app and nothing works. I emailed support, who asked me some questions about my device, but they have yet to offer any true help. It’s been 3 days since I’ve received a response. Needs a fix ASAP

The app is very user friendly but there’s a glitch going on that doesn’t activate the “book now” button for some. I cannot reserve a class on the app so I have to call ahead to the gym to reserve a class. The gym is popular so the classes fill up quickly so if I don’t call I would miss out. Can we get a fix since no Crunch employee knows how to fix this?

UPDATE: 2nd time in a few months i’ve been locked out of class reservations bc the app doesn’t appear to have any connection to the gym’s computer systems. as per a Crunch employee “oh yeah. it’s a piece of F*!#ng S#!t” newest update seems more focused on selling - products and referring a friend are now on the home page and there is an entire tab selling their partner products. products shouldn’t be more easily accessible than class schedules.

Fix your bar chart for monthly view of checkins- it’s been broken since the last update (aren’t updates supposed to be improvements?). It used to show the sum of check-ins for the last 12 months. Now it’s just showing the same view as the daily.

This gym charged me more than $500 a month for a membership and personal trainer. They didn’t provide all training I paid for. When I asked for all missed sessions they told me that I used all of it. I tried to cancel membership multiple times but they keep putting me on hold. Two month later they called me and told me that I must pay. After I refused they reported me to one of the debt collector, ruining my credit history.

I’m asked to login every time I want to see information such as check-in history. Normally if I’m in the app already and can have access to my profile, including changing it, it doesn’t make sense to be asked to log on a page outside the app to see personal data.

Trying to sign in and I can’t access my account linked to my email. It says there’s no email to send “forgot password” to, though I get emails from crunch on it, so in an attempt to create an account, it won’t let me due to my keycard being invalid, even though I’ve been using it to check into my gyms

I love the location I go to, please don’t get me wrong about the workout. The app is absolutely terrible though, it’s like they fired everyone on the team a couple years ago and just forgot about the app. Trash app, just get the keychain to check in. Also a life hack: Screenshot your check-in barcode so you don’t have to wait 5 minutes for the app to boot up and have to stand awkwardly holding up the line at your local Crunch

They removed the reward points without sending any information out on it- I had earned points that I never got to use. I also redeemed them for a sweatshirt that never came. Waste of time. App is useless besides for occasionally working to sign up for classes. Doesn't even always work for that. Crashes a lot. Still very upset about my wasted points.

I got the $30 membership for the classes but I cant even book any because the app doesn't provide an option to “book” them. Instead, I had to call ahead to get someone to book them for me which is a hassle?? I just think it defeats the whole purpose of the app if you cant even book the classes on your own. Yes I have updated the app and no luck.

Please show the name/location of the gym being displayed in the crunch-o-meter. It seems to always go back to the “home” gym, which I never go to. (If I update the location in crunch-o-meter, it should stay on that one the next time I view the app). Thanks!

There is a girl on my app every single month and she doubles me suddenly one day after she wasn’t even in the leaderboard and she does it every single month!!! She is a cheater.. and I workout every day so there is not way she is being honest!!!!

It is super inaccurate and every time I look at the meter it is always really low but then I come into the gym and it is packed. The crunch gym that I go to has very little equipment and I get a better workout at my home gym. The only problem is that none of the other gyms in my area are any better.

This app helps me organize my workouts throughout the week. I ABSOLUTELY love that!🫶🏼 Some adjustments I liked to see in the near future (by fall 2023 🙂🤞🏼): - add “booked classes” to the filter - filter out instructors AND classes you don’t want to see (not that they’re bad, just not right for me) Using the current filter can sometimes filter out new instructors and classes that I would want to try out. And not using a filter at all gives me TOO MUCH information 🤯

App works fine. I denied this app’s access to my location, don’t want them tracking me(I don’t care if it’s weird, that’s my preference). I drove past my crunch and and a push notification came up from this app mentioning that I was close by before disappearing before I got to look into it.

There is an error trying to add the barcode for checking in to Apple wallet. “Barcode not added. Please try again later”. Please fix. Apple wallet was much easier and faster to access.

Class schedules should be organized and clearly visible by the DAY! So often I schedule or show up for a class that appears in the app as the first class shown when you open the app but it’s actually for a different day! Please boldly highly the day so users can see at a glance what is when!

I live near a crunch and don’t want the notification on my Home Screen all the time. I turned it off and the pass isn’t showing up in my wallet anymore. I also can’t add the pass to my Apple Watch. This functionality worked last week but I got a new phone and it new longer works!

I have installed and uninstalled the app more than three times and I still can't book any classes and many times I can't see them either. to know which classes are in the week I have to tell friends to send me the schedule of the week by screenshots

Tried signing up as a new member, typed in my crunch card number and it said there was an error. I tried skipping that step and exploring as a guest and it says error something went wrong. I even tried deleting the app and redownloaded it and still nothing. I have an iphone so im unsure if its the app itself or my phone. Please help in any way.

Pretty decent app, the design of the app is generally easy to follow and it’s easy to sign up for classes if I want to.

I’m a new member and am excited about going to this gym, so I wanted to download the app. However, after reading the privacy policy (which I’m sure many people I was astounded at how much sensitive would be collected…that’s a big no for me, especially since the only way to “opt out” appears to be deleting the app/online account altogether!

Being able to see upcoming classes is nice, although not always accurate. Crunch Live is good but AirPlay doesn’t work in the app (tried on different devices with no luck). Good ideas, but lacking on execution.

App doesn’t seem to pull calories burned unless the apps been recently opened. Have to remember to open the app every so often, otherwise it won’t pull/update health data from the health app. Otherwise, not a bad app.

Says in the app you can have faster check in by using Crunch from your Apple Watch but it does NOT let you when you launch the app from the watch. Some people don’t want to bring their phone in to the gym with them to workout. Please please fix and I will change this to a 5 star review. Thank you!

App constantly exits while in use. I pay a little extra at Crunch because I was interested in taking the classes they provide, but I can’t even sign up through the app because the book now button is never activated. Will probably cancel my membership because of the lack of accessibility.

Such a disappointing app. The only reason I still have it is because it’s the only way to book classes. And now with the recent update it doesn’t allow to book 30 minutes before class begins. Why? I know there is plenty of available spots in the class but can’t book it.

I had a sudden move out of state and it’s been an absolute nightmare to get the membership canceled, or even get a response from support. Personally, I try to patronize companies that are in it for the consumer, and work to create a great experience for all, and I hope that you will as well. Find a different gym.

The app needs a check in and check out feature so it can save when someone has done a work out automatically instead of having to manually input it every single time.

Overall, this app needs a whole new look… I’m mainly annoyed that we can’t see days we’re meeting with our trainer through the app… that makes sense, correct?

App is not user friendly. Changed password but then it doesn’t recognize the password on the app. Logged in online and it’s fine. Cannot use the app. Get message that I have to go to the club. Go to the club and am told they don’t handle app issues. New member and very frustrated that app won’t work

Can someone make it so I can book classes through the app? I’m reading through old reviews and this apparently had been a bug for a long time and it’s still not fixed. This is very inconvenient, especially since the classes are the main reason I even joined the gym.

As a over 50 member my eyesight is getting worse. To compensate, I increase the font size on my phone. Most apps handle this rather well but the Crunch app still has fonts so small I have to use my classes to navigate. Please update the app to support dynamic font sizes.

After being forced to update the app, I cannot login. The app glitches when selecting US and Canada regions, with it only bringing me to a login screen that at the bottom says “Switch to Us and Canada App?” no matter how many times I switch. I am unable to login, my email address and account are not found.