Appointments and Messaging are the only reasons to use this app. As a user, I have zero control over my profile. What poor design. I have OTHER doctors and OTHER medications that I cannot add. I can’t add any immunizations either. Billing is empty but I’m definitely getting charged. I can’t even change the card on file or see any billing history. I feel like this app was created just to say “we have an app!”
I use DrChrono because at the time the iOS apps were one-of-a-kind. OnPatient however has barely progressed since it first launched. Both the technology and interface are outdated, limited, and unattractive for patients to use. OnPatient represents practices poorly since patients have high expectations after using so many newer healthcare apps with better features and modern design. The lack of customization leaves you with old, irrelevant stock photos in the design and the online portal doesn’t look like it’s been updated since it was first developed. The scheduling feature is so tedious and almost a barrier to generating more business, compared to the streamlined nimble appointment apps in other EHRs available today. The uselessness of OnPatient significantly drops the value of DrChrono, as other EHRs have released robust patient apps that leave OnPatient users in the dust. I’m not sure how much longer I’ll be staying with DrChrono, if they don’t modernize and improve their products I see very little reason to keep these and have to use so many other apps. We ended up developing our own mobile app for our practice because OnPatient is just garbage. If you’re a patient, chances are your doctor doesn’t use this app so don’t even bother.
I appreciate being able to check my appointments and medications as well as being able to send messages directly to providers. However, for the past three days, messages have stopped working. I spent a considerable amount of time composing a detailed message to update my provider and when I finished and clicked send the app's response was, 'Oops. Message wasn't sent successfully, try again'? Every attempt over the past three days has resulted in the same failure to send. There is no clear way to contact support from what I could find.
If I could leave 0 stars I would I have been waiting almost 3 weeks for test results and no I’m the office seems to understand the app. The app deletes information and there is no way to find your doctor worst design ever and not safe for people who need to see their lab results. I will just have to do an entire new test to get new results where they don’t use this silly app. Extremely dissatisfied
He has been treating me for almost 22 years and he is one of the best pain management Dr. In the state of Illinois and without him I would have been dead 22 years ago he is one of the best pain management Dr.s in the state he is component Dr. I have ever meant!!
If I was a medical practitioner I would be ashamed to use this product. I am struck by the poor pt information entry capability compared to a host of other apps I use. Limited medical information capability and limited Rx. Serious lack of profile control capability for pt.
my password seems to be wrong and every time i ask for an email to reset it, they simply won’t send the email to do so, now i’m locked out and can’t see any results of consultations and labs i paid for.
This app used to be my one stop shop for content updates to my child’s doctor by sending secure emails from my iPhone and receiving messages and scheduling appointments within the app - the newest update of the app has revoked these features and now is basically useless on my iPhone. I have to log in from my home computer to use the OnPatient website to correspond with my child’s Dr and Schedule appointments. This app in a information only app that allows for collection of data from your phone, but as I am contacting a doctor for my child and not myself, the integration of the biometric info is totally useless to me. So disappointed in this newest version of the app. - the “support” link on the app store only takes you to the inpatient site that has not way of contacting tech support. Totally useless Needs Attention.
Description lies, or company doesn't know their own product
Company has either lied in their description of this app or their support people know nothing about their app: If you read the description of the app it is VERY CLEAR they claim it is for patients, not specifically (or exclusively) for doctors and medical staff. Yet, when you contact their support they will tell you that it is *NOT* designed for anyone to use except doctors and medical staff. Additionally, it appears that if your doctor, pharmacy, et cetera, is not on their list of providers (and it seems a rather limited list) YOU CAN'T MANUALLY ENTER THE INFORMATION. What?? Are you kidding? This is supposed to be where I can store my personal health/medical information and I can only list a doctor if they have subscribed to the DrChrono service???? Who designed this app and what were they thinking???
We love having onpatient access to our provider. It helps when at specialists and saves me time waiting for phone calls back. I love being able to send photos and updates directly to the office! We do not love that you can't synchronize more than one patient per account, making it impossible as a family of 5. We also don't like how limiting the app is vs the web. Dr. Chrono seems like a great tool, they just need to be more user friendly. Please allow synchronized patients for parents!
First, there is no obvious way to log out once logged in so anyone has access to my health info unless I delete the app. Second, once the initial profile is completed by the patient, there is no way to edit it. Third, I tried to "read" the HIPAA statement but could not close it. When I tried to back out, I was sent to different screens and basically locked out. Much of the information I entered now does not appear in any field. I'm giving an extra star because the email function works nicely.
Many of the problems listed by reviewers years ago are still problems today. The app does not seem to communicate with the online version. I sign into the app & my data fails to fully appear on the app. In the Online version, I’m connected to a doctor, on the app I’m told repeatedly to connect with a doctor ( even tho I already am) much of my data is missing or incorrect & I am unable to correct it on this “read only” app. It is totally not user friendly &useless to me as it stands. There are other glaring issues, but other reviewers have listed them repeatedly.
This is such a great way to allow patients to upload all of their information from the comfort of their own home. Instead of having to fill out all these forms in the doctors office, you can do it at home. So when you get into the doctor office you can be seen by the doctor sooner because you don't have to fill out and paperwork! Great Application.
I hate to write bad reviews, but the "Health Data" tab doesn't seem to work (whenever I go to the tab, it asks if I want to "Set Up Data Sharing" or "Decide Later," but both options just return me to the "Profile" tab), and I can't find any way via the app or the website to get developer support for this app. I'm actually just hoping somebody reads this review
This should be a standard across the US, it would be incredible if all doctors made their records accessible through an app as easy as this one. Also, according to their tech support, they are adding back in the message your doctor feature soon (which is pretty essential).
While this app intends to provide a very useful service, it fails miserably on the ipad. I can sign in only once, and then it gives me a ‘fatal error’ message when I try to go in again. It requires me to delete the app and re-download in order to get in again. It seems to work on the iPhone, however pages of test results are much easier to read on an ipad. Doctor’s offices want you to use it, yet they can provide no support for it. Ugh.
I have a critical illness that makes traveling difficult. This looked like a good app for me especially after reading all the reviews. Unfortunately, my doctors will not share and the hospitals do not want to be bothered. This might be something that can be legislated in the future to make health care more accessible, affordable, and allow the patients to be knowledgeable of their issues.
Challenges with attaching photos, which could be useful to your doctor. - Only does square photos when your phone likely took a vertical photo - Trying to Attach a photo seems to clear the subject line of your message - The photo doesn’t actually seem to attach to your message, even though it has you go through the workflow
I love the features this app offers, my favorite is I don't have to call my doctor, I just schedule it through here. I hate making phone calls at work to schedule appointments to see my doctor, now it is just through this app.
I love the fact that the app keeps moving fast and enhancements are coming out. A simple, usable personal health record, best I have seen, period. You need to tell your doctor to use the drchrono app as well to chat with them!
I am always on the go but I always have my iPhone. I love having a way to manage my healthcare info. It seems doctor's office are always the last with technology communicate. I really found a "find" with this app.
Finally a PHR from the makers of the excellent iPad EHR
Great looking app so far! Love all the features and can't wait to connect with my doctor using the passbook integration. This is indeed a very unique and innovative way to share my medical information with my provider!!
You can check-in so much more efficiently with this app, save time and money checking-in patients with this! It's a huge time saver. Compared to some of the other programs like Phreesia, this is definitely a step up.
Beautiful new update, REMOVED EMAIL function! Largest feature now remove?!
The best way to correspond to my doctor has been removed. I cannot find anywhere to read/write e-mails to my doctor! Please put this feature back! The touch ID login is really nice! But, without the e-mail function it makes the app useless! Please fix ASAP!
Not every health problem merits scheduling a 30 minute long appointment with your doctor. Sharing snippets of health indicators really help, especially with chronic health conditions. Saves my time, saves the doctor's time.
was excited about trying this app, but can't. after downloading, it opens with a log-in screen. I haven't registered yet because I just got it. and it won't let me open it to register. no help at website--it also requires a registered email. can't find a way to contact the company for support. even if I'm doing something wrong it shouldn't be this hard to figure out.
Can’t add a doctor and doctors office can’t even help
I’ve downloaded and deleted and redox loaded the app multiple times to try to resolve the issue of not being able to add a doctor or view any information. The dr office was not helpful bc they can’t see the patient’s view. Nonfunctional app that needs to either be fixed or dumped.
Your personal health record is now on your iPhone and iPad. Schedule appointments or video visits with your doctor. Take video visits from your device. Easily message and share health information data with your doctors. Also, integrated with Apple's Health, you can share your Health App data with your doctor, sending a 30-day wellness summary directly to your medical doctor. Fumbling with and trying to find paper medical records is now a thing of the past. OnPatient lets you schedule appointments, message with your doctor, access your medical records, see all of your medications and allergies, and import/share records from Health with your doctor.