My Review of Surgeon, Nurses, Physical Therapist/Occupational Therapist and Support Staff
On September 5th 2023i went to El camino hospital for surgery for a fractured right leg. I was greeted with kindness and respect. Pre Operative staff was very kind and professional explained each step of my surgery. The anesthesiologist and his assistant was very kind to me. They explained what they were going to do before they wheeled me into the operating room. The surgeon did a good job to repair my featured tibia. Recovery staff very kind. When I was admitted to the hospital for over night observation the Nurses and all nursing staff I commend them for job they did during my stay ( good job keep it up). The physical therapist and occupation therapist kind and professional showed me how to get out of bed using a walker and move around safely l commend them (good job keep it up). My meals was vey good brought to me timely. Finally my room was clean and comfortable , noise level minimum. I was very happy with my surgery and the care and treatment I received.
The app starts by asking a few insurance questions, and no matter whether I click Yes or No for each question, it ends up responding with an option or message that is completely irrelevant to my answer, and then finally says I can’t book the appointment via the app. Also, the in-app feedback doesn’t work. First it asks for a rating, then it asks for a comment to explain the rating. As soon as I click in the comment section, the Submit button is removed and it’s no longer possible to submit the feedback. If I change the rating, the button reappears. However, when I click the button, the app says “Error. Your feedback could not be submitted.” That error occurs regardless of whether or not I include a comment.
The hospital map/wayfinding would be the most useful feature of the app but it’s so glitchy. All you can do is zoom in and out on one point. If you try to scroll, the position resets itself. You’re better off taking a screenshot of the zoomed out map and looking at that
I have to log in every single time I use the app and it’s incredibly frustrating. Please leave me logged in. I have checked all of the boxes and settings to stay logged in.
Can you please store session information somehow so once logged in, I don’t need to login every day after it. Every other mobile medical app does it. Please?
The settings in the app (after you login to your account) allows you to enable Face-ID and set passcode. However, every time I try to login to the app, it didn’t have any Face-ID detection nor passcode login. It still asks me to key in my password.
Dr. send me for procedure. i saw the result couple of weeks ago. no It’s gone! why? You keep messaging me I have a new result, when I login, no new result. I MISS Kaiser!!!
The El Camino Health app aids you in navigating the ECH campus and discovering its features and amenities. The app will suggest the optimum parking facility as well as provide directions on how to get from vehicle to waiting room. Additionally, patients can explore the campus’ amenities including cafeterias and gift stores. This app uses HealthKit to sync HealthKit data with MyChart.
