So far so good, I was prompted to give it a rating less than five minutes in to using it so I guess you know the value of those stars I gave it at this point. We shall see how it goes from here...tbc.... I find the app very useful after having used it now for almost a year. It does direct you to the website for certain access to parts of your account for security but I don’t mind that since it is keeping my PII safe. Update.. i’ve now use this app for well over one year going on 2...it’s very helpful in finding care. It’s also very helpful and links you to the website to your online health coach in order to earn more incentive monies for use on prescriptions and health care products. Due to the incentives that I have her I was pretty much able to get my prescriptions for the entire year free! If there’s not some glitches within the app and sometimes it loses your fingerprint for account access. But they stay up to date and rolling out application updates and as long as you have your update set to automatically enable then you should have minimal issues with this app I highly recommend it.
Ginger from nurse-line helped me so much, she listened to me carefully, asked important questions, answered my questions, and told me to go directly to the ER— which is where I needed to be. I am so thankful to have someone so nice to call, I was scared, and I couldn’t get anyone else on the phone for assistance, thank you Ginger!! The scary thing is how difficult it is to actually speak to someone at a hospital or dr office when the on-call dr is unresponsive. I was experiencing severe vertigo and vomiting and did not want to go anywhere unless necessary as I was alone, unwell, and dreading having to move, given my condition. As a normally very healthy person I will be forever grateful for the care and concern Ginger and the BCBC nurse-line and app provided — I could only use the app and press the button to auto call because my head was spinning way too much to read or stand and locate paperwork/phone numbers—- you really never know when you may need help and a real live person to speak to helped me understand I needed medical attention immediately. Thank you again!
As a medical professional I find the questions To general . There is no place to expand on your answers. Asthma is not going to change but is managed, I’m a Dr. what do you actually think a nurse /coach would have the education to manage it! I have ADD it is in my profile, the medical reasons behind have been treated for 30 years under a Physician trained in adult ADD. You do not know any history. Vaccination’s considering I am retired DOD given most while in service you have no record! As far as MS, I know there is no one other than a MS Specialist that should be giving any advise. Considering I’m 64 I believe my BP , weight, activity level, and lipid profile are above average for anyone my age. You pay an Insurance Actuary only to benefit your existence . So you group people rather than treating each patient individually. If insurance would quit trying to practice medicine and let Doctors treat patients correctly the first time you’d see less claims. Making patients go through try this first , then if you fail we’ll ok what you need. I’ve practiced and worked for Insurance. I’ve had to correct more bad NP and PA’s That don’t know their drugs or how to read labs .
I like how I can see the claims that were approved or denied, but I don’t like that they are usually vague and hard for me to know what has been approved or denied. Some will just say medical care for example. My hospital says FEPBLUE is hard to work with. Denies a lot of claims and is slow to pay. Therefore they are now changing their policy to say all BCBS patients must pay 30% of every procedure upfront. My cancer treatments are very expensive and I appreciate FepBlue covering my treatments, but now I have to change hospitals again. I don’t get continuity of care and am now with my eighth oncologist. I am told a guarantee of Benefits is not a guarantee. How can I ensure this cancer treatment is not going to be denied and cost me more out of pocket than my catastrophic maximum. Can I send my doctors recommendations to your CareFirst medical review team before I get treatment to avoid these denials? Thanks, Fighting for another day, Roger Cosgro
I spent WAY too much time going through the endless terms and conditions, noting the instruction to ‘scroll to the end and select Agee’. The problem is, there is no place to select anything. Going back to the user/password login showing the box for ‘Agree’ just keeps taking me back to the 5 million word legal mumbijumbo that all these apps have. The box will NOT allow me to check it. So, I cannot access my data. Thinking using this app might resolve it, but no it does not. Due to a ‘security issue’ I am required to logon via the website and go through the entire process again and again. I give up. I reset the account twice because the site demanded it. Now I am willing to check the box, since there is really no option if I want to see my own data. And I know that means that the fact that this is a worthless website, and a worthless app is all my responsibility, and that BCBS shall be completely irresponsible for any problems arising from my attempted or actual use of the site or the app. In any case, I do hope they decide to fix this mess anyway, as I have no way to do so myself and I do need access to my health data.
I was actually a bit sarcastic because I had set up the account a couple of weeks ago and today I had trouble getting into my account. I had to call the help desk of Medicare Rx and get a temporary password. Well, I am retired and my time doesn’t count. Wrong! My time counts just as much as any other persons time. There seem to be some misconceptions about that in general. At least once in a while, you come across a federal worker that cares about their job and about the people they talk to. That was the case today and it meant everything. I myself was a federal worker for 26 years and I know the deal. There were always people in the office that really did not want to be there, but they wanted the salary, and then there were others, that always went the extra mile if they thought they could help someone. So, I don’t judge people for making little mistakes, but I do resent the slackers that take advantage of everyone and can’t be bothered to even look up a phone number for Customer.
I have Anthem insurance and use the app daily. I must admit I am hooked on earning the cash rewards, and really enjoy using them for my copays when I go to the pharmacy and the doctor. More important, however, is accessing health benefits that are available to me that I wouldn’t have known about. I have been enrolled in a weight loss program, losing 12 pounds, while getting a free scale and Fitbit, plus active coaching and program monitoring. I received a free blood pressure monitor, that helps me keep track of my health. I have had physical therapy sessions that I didn’t know were covered, and have had other benefits that were for the purpose of keeping me healthy instead of helping me recover from being sick. Anthem is a great insurance company, and I appreciate all that it does for me and my family. I like staying well, instead of recovering.
I never gave tine to do things to really help me with perks. I stay so tired and never feel well. I’m going to try my best to do this. It would help me. Upon calling BSBS, a vet nice young lady informed me I could set up an acct for my husband as well. Thank you Jennifer ( CSR) I had no clue. BCBS has been so good to us I Praise God for having this Ins. Although I’m scared my annuity per month I only get .15 cents. I had to change my Ins. Benefits last year. I’m scared as to what might happen to us next year. I’ll be 61 in November of 2021. My Husband is 67 so his Primary is Medicare. We are so Thankful to God we have Ins. We are Blessed , but I am scared. I hope someone can work with me next year we just Can’t lose our Ins. God Bless you. 🙏🤗
It is nothing but a clunky web browser. It looks like and works similar to the web site, but is in its own difficult to use and limited package. It is difficult to search for providers. It never knows where I live, even though it has my address set in my account info. Whenever I search I have to reset where I am located, or it will search a 25 mile radius around some new random city throughout the US. Then after finding a possible provider, there is no way to save the provider for easy reference and I have to remember exactly how I found the provider last time so I can search for them again. In the menu of the search feature, it says there is a” Favorites” section, but I can not find anywhere to save a provider as a favorite. When I click on “Favorites” in the menu, it tells me to click on the “Favorite” button, but there is no “Favorite” button to be found. This restricted web browser is not an app and is not useful. It has been an exercise in both patience and frustration.
I’ve had blue cross for all 30 years of my government service. Now that I’m retired, I actually need to start using it, and the results are really discouraging. Let’s start with this app…. Why do they keep emailing me about updates to my personal health record, but the app doesn’t have that available. So if I then open the web page inside the app, it keeps asking me to use download and use the app. It asks over and over and over again. Much like it keeps asking we to sign up for paper less delivery, even though I have signed up for paperless delivery. Then of course there is the really substantive problem of not being able to see how a pre approval is proceeding or how a appeal of a claim denial is proceeding. And should I mention that they lost my pre-approval, I had to fax it back to them, that their fax machine wasn’t working, and they have never contacted me back or explained what or why any of this is happening. I start Medicare in a couple of months. I am seriously reconsidering keep them as my secondary. These guys are a really mess.
Frustrating Log-In Hurdles in Health App’s Two-Step Verification Process
My experience with FEPBlue has been marred by an ongoing issue with the two-step verification process, which continually fails to function properly within the app. Despite successfully logging in via the web browser without any hiccups, the log-in page within the app remains stuck in a perpetual loading loop, rendering it impossible for me to access my account’s full features. This discrepancy between the smooth log-in process on the web browser and the persistent loading issues within the app has left me baffled and frustrated. Despite repeated attempts and ensuring a stable internet connection, I have been unable to bypass this obstacle and utilize the app to its full potential. The lack of resolution or guidance from the app’s support team adds to the sense of frustration and isolation, as there seems to be no recourse for troubleshooting this issue effectively. In light of this persistent inconvenience, I am left questioning the reliability and functionality of FEPBlue. While the web-based experience may be seamless, the inability to access the app’s features due to a faulty log-in process severely diminishes its overall utility and leaves much to be desired. Until this critical issue is addressed and resolved, I cannot in good conscience recommend FEPBlue to others seeking a dependable health-tracking solution..
I am glad that FEPBlue has an app, and it does provide a lot of information about my account. However it is not fully functional, by any stretch. If using the Health Tools, as an example, it will not function to update your progress...it just freezes up, you must log onto the web version to get full functionality. Even the web program falters in some functions...still after all these years. Today neither the app or the web site would access "find a provider" function. That is a gross failure. Three stars for making progress, but progress is slow and still has periods of outages. Edit: now after several hears the app is still not fully functional with iOS. Come on folks. The screen stays small and cannot bE enlarged, the touch id does not work either...I have downgraded my rating of the app from 3 stars to 1 star for your continued failure to fix the app, much less make it more user friendly.
Since the launch of this app, it has been plagued with bugs and errors that could only be explained as intentional from a company/budget this large. The prioritization of fixing simple redirect issues when attempting to access claim information appears to be attempting to hide information on the explanation of benefits to get a clear understanding of insurer/member responsibilities. The website isn’t far behind with similar inconsistencies such as the constant error occurring in excess of 6 months being given an error of “empty pdf” when submitting overseas claims after filling out properly. The forcible action of the website and app not allowing submission of claim forms appears to be an exercise from BCBS to persuade members not to file claims out of frustration and assume the full financial burden. Will be dropping the entire insurer this season due to their sheer lack of transparency in coverage displayed on this app and website, the severe delay in claims processing, and an overall loss of confidence in the company.
This really should be a one star rating but I can get it to work once in awhile so I’ll give it 2 stars. Every time I go to login with my fingerprint, it says access denied, and I have to enter the password. It doesn’t show my incentives that I’ve completed. I have had to restart the exercise goal 3 times now because it didn’t show me all the items I needed to say yes to to complete the circle until it was too late to go back. Specifically in the 14th of this month it showed a completed circle. When I logged in to update the 19th and 20th the 14th had only a partial circle completed and it kicked me out. SO ANNOYING. Soooooo many glitches, if I didn’t want the $40 incentives I would never use it. Update - today I go in to log my exercise and it says “this page is no longer available”!!!!!!!! ARE YOU KIDDING ME?? I have 9 days to go in recording my exercise and now I can’t even get to it. This app should have a ZERO rating!!
I’ve used the app for years, and they have made many improvements. Still needs a little work. Face ID to log in always fails, no matter how many app updates they do. Claims are listed by date paid/denied. I would like the option of listing claims by date of service or by provider name. Getting a list of preferred providers in the app is an ordeal, especially if I want to include those several miles away (because I live in a rural area and I know there are none within 5 miles, for instance). I wish they would let me set all provider search parameters to begin with. I wish they would then let me edit one search criterion without them resetting to their default all the others I already changed.
I recently moved from one state to another. I was, and still am in the position of having to find a variety of new doctors. I use this app to find participating physicians that are taking new patients and accept Medicare. I have actually been told that I was to old to be accepted to their practice. One glitch I have run into is that, when looking for a doctor in my vicinity, the app automatically has me located in New Jersey. I enter my information; however, the app continues to locate me in New Jersey. The steps need to change my location are not clear and I need to figure it out each time I log in to find a doctor. I also track the information that’s being added to my account. I have found it very helpful figuring out what services are being reported to my two insurance companies ... BCBS FEP & Medicare.
Thanks for keeping less down time and easy to use for older folks. Only wish is that when doctors don’t get pay because of they use incorrect member ID or their billing department fails to claim, they make BCBS members as sandwich, making us pay or call BCBS to pay them. I wish that BCBS leadership team should provide training to those clinics and remind them not to harass patients/ BCBS members. Especially dentists ( dental clinics) are the worse but BCBS dental website is most of time stay down or can’t lock in to their website so I have to rely on my BCBS health EOB to see allowable charges and patients responsibility. I ran into a few times dentists goes by amount they submitted to my insurance, not based by allowable amounts charged. I wish that BCBS health web team can help BCBS dental web team so we can log in and not down most of the times. Otherwise, I have to MetLife dental but I hate to do that because I like my BCBS. Also BCBS dental customer service people are not as friendly as BCBS health customer service. Thanks. 🙏
The app works great, but many of the features open up a web page and you end up using the FEP Blue website within the app. For instance, “finding a provider” and “managing health goals/incentives” are two of the features I use most. These features should be totally app based and not result in the app opening the web page, which is slow. Also, the app allows you to add your insurance card to Apple Wallet, but the digital card does not show the contact information that is on the back of the physical card, it would be nice if there was a way to incorporate this to the digital card since most medical facilities need those phone numbers.
Just looking for some info about urgent care nearby. At no time during multiple searches did the Fontaine medical center in Harwich, affiliated with Cape Cod Hospital, show up even though it is close to my location. Also, no CVS locations with a nurse practitioner onsite are showing up either. Is this because there aren’t any? That is difficult to believe since CVS offers these services at so many locations. This area is truly underserved or not showing care that IS available on the app. Update-app is great for our local area in PA plus the wide variety of data available to look up as needed.
You gain access to health coach, other resources, free blood pressure monitor if hbp, and incentive discounts you can use towards medical costs of several hundred dollars, by filling out health surveys and following health goals specific to you. Get rest time access to status of health claims. They do need to have better communication about how to submit claim for non- preferred providers, or providers location outside of where you reside, as I have been given inaccurate PO Boxes for mailing those type claims. Perhaps FepBlue can make them all submittable on-line and manage/refer these type of claims to people that process the claim. The app though is wonderful.
This app helps you track your health goals, gives you resources, and helps keep you accountable for you to meet your goals. You can set up reminders and earn cash on your wellness card which I used for exercise and stretching classes I take. You can document how you’re doing along the way as well! I have a dietitian whom I consult with and the app allows you to ask questions and receive personalized help as well. It’s an easy app to use. I have made extremely positive changes in my overall health and well-being because of the app! It is a win-win app!
So our mail order pharmacy advises me I no longer have access to their App or website. According to them, I have to go through the FEP Blue App. Gee! Looks like someone could have told us before we got locked out. Now, I have to use this poor excuse for a website. It doesn’t even give option for pharmacy half the time unless you keep logging out and back in. By the way, don’t hit home and think you will see it. Nope! They want us to be electronic, but only keep two years of EOBs. I am afraid to think what might happen to our pharmacy records. Then if we have to deal with customer, no service, CVS Caremark, we will get no where. I tried to order via phone due to my inability to access CVS Caremark’s website and they could not even get the medications correct.
I have used the app for years. It never works with FaceID. (Update: I deleted app and redownloaded it. Face ID works now. Updated rating.) The legal agreement is ridiculous and you have to scroll forever. It makes me reverify that I trust the device every few months, yet it’s my phone. (Now that Face ID works, have to wait to see if this happens again. If I have to re validate trust in a few months, I will drop rating again. ) Let me decide how long to trust my phone. App is mostly a browser that presents a mobile version of the website, which I don’t find user friendly. App never seems to improve much, even when they put out updates.
I’ve been using this app for my healthcare plan coverage for about 6 months now and it’s very easy to understand and navigate. I’m 40 years old so it’s not difficult for me but I believe older folks who don’t really “do” technology could navigate this app fairly easily as well. That’s what I like about it because I’ve worked in the insurance industry and sometimes apps or even just tech in general is very hard for older people. I think it’s great and very helpful when you need information but don’t want to call and wait for a representative to talk to. 👍🏼👍🏼👍🏼👍🏼👍🏼😊
When the app works, it is clunky but does have easy access to your ID card. When you have to go out to the FepBlue site, it prompts you to download the app. Weird since you just came from the app to go to the FepBlue site. Then in order to see certain areas like prescriptions info on CVS Caremark, it takes forever to actually see it. Jumps through several pages before you get to the site. Recently the app has been down for maintenance without much info on when it will be back up. Two weeks ago (in March 2024), I was met with a message saying it would be back up sometime in 2023, as if they posted an old message. This could be a very helpful app if it worked like it looks like it should.
I like the app especially using face recognition. My feedback was 4 stars due to sometimes problems with navigating in the wellness area. Directions are not described clearly. I had to once make a call to figure it all out but it has improved and I am getting used to the app now. I can’t always remember where to logout. Sometimes I find it by trial & error. It’s improved though. For the reading material, there are several articles in blue (links) for finishing the goals. Could you be some specific as which articles since there are more than one in Nutrition. I read them all. Thank you.
This is a great beginning. I now can have my insurance card with me at all times on my phone as well as having the ability to share it with providers. Another great feature is being able to find an urgent care wherever I am using my location. This also applies to providers. And if I do not think it is to serious, I have the nurses line quickly accessible. I will keep making recommendations to add other great features as others have commented, but I am glad they got this out there sooner rather than continue making us wait. That is what updates are for.
Overall, this is a very good app. Though there’s a degree of 3rd party information the accuracy of which can be questionable, it does serve its purpose with one exception, and that has to do with facial recognition. I can’t recall this app ever allowing facial recognition at sign-in. Regardless of what iteration of iPhone I’ve used ( I’m currently using an up-to-date Apple 14 Pro), I’ve always had to enter my password manually. If this is a bug, it should be fixed. If it’s not a bug, what’s the trick? Update: Facial recognition works now, so kudos to the developers, and with the addition of Medicare drug costs, this is an even more informative and useful app.
I’m more mindful of dieting and exercise when logging my foods and activities in the BCBS/Health Coach app. The app makes it much easier for my to log these daily activities anytime, rather than having to log on using my computer. Easy to use. Sometimes there are login glitches, but basically a good app. Often, when I try to log activities in the evening, the app is down or won’t let me log in, which is annoying. BCBS offers the cash for certain activities for a certain number of days, but then you can’t log these activities at the end of some days, then have to start over. Not cool.
This is the worst site on the internet. Not user friendly at all. An agent helped me reset my account this evening and when I was almost finished with my assessment, the last page wouldn’t load far enough to get to the SAVE ANDCONTINUE and the information disappeared!! When Input in my user name and password like I did 30 minutes before , it said I’d have to reset my account because of too many attempts - one???!!! Then I received an email saying I was using a different device and would need TWO verifications!! It’s a phone App and I’ve only accessed it on my phone!! Get with it Blue Cross!! We don’t have time for all this Mickey Mouse stuff. Maybe you’re hoping we won’t do the assessment so you won’t have to pay us?? So very frustrating when time is valuable!!
It makes checking in ever day much easier than going directly to the website. I gave it 4 stars instead of 5 because when I’m unable to access the Online Health Coach because of reasons I cannot control (system down; my internet is down; I’m at a place where I do not have phone service, etc) it would give me peace of mind that I can retroactively record my progress for that day. I do not expect to have this feature for the days I inadvertently miss. Other than this suggestion, I’m loving the app!
It seems like they don’t even want you to get this app. Trying to set up the wellness card is like pulling teeth. They want to know your last service build. I couldn’t remember so I had to call in to get things set up. You should be able to put in your member ID and website password to get it to go but that’s not the case. Try to get my wife to sign up to get the wellness card and she got so frustrated she gave up. Then when I first got the app, the Face ID worked fine. As I started to get closer with my incentives and adding money to my card, the Face ID stopped working. I’ve tried to reset it multiple times and can’t get it to work. Now I have to login with my password each time.
Well, I still don’t have a log in because the “customer service” number never gave me an option for a pin. I had to sit through all the “call 911 “ crap, then they wanted to tell me all about the flue shot and blood pressure monitor. Never did I get the option for a pin to log in just to view my stinking plan and doctor list-I imagine they must have top secret information in the plan if you have to jump through so many hoops to view a doctor list. So I will waste my time and the time of the phone people and call and ask for my long list of doctors available to me, complete with addresses and phone numbers. A normal people would be able to log in with their member number and create a profile. Whoever made this log in process is a complete moron!
I love the app, it encourages me to keep track of my health status, and it challenges me to set and meet new health goal. The incentives are a great plus as well. When I need to locate a provider, the app is extremely useful, and I can also look up medical cost, out of pocket and network expenses. There’s also a calculator on the open screen displaying how much you’ve spent on medical cost, and the remaining balance to reach your deductible. There are a few bugs, for example the farcical recognition to login repeatedly fails, end it can be a bit of a maze trying to locate what you’re looking for. Nevertheless, it’s a good resource.❣️
The fepblue app has been easy to use and supplies a lot of information. Easy and safe access to my account and health information has been helpful. Unfortunately there are a few problems. The fingerprint signin on my iPhone still errors out. I have to enter password every time. Glad to see that Claims are viewable from within the app without having to go through misc options in order to access the claim records. Update: The Fepblue app continues to work well. I’m using it several times a week
I just downloaded the app, and I must say that I was immensely surprised, and totally amazed at the features and ease of use. The Help Tools are a great asset, and the questionnaires, really ask detailed questions to try and get to the core of your existing issues to try and offer you the best health care options. I wish that I had participated in it earlier. Thank you BCBS for really showing us that you really care about our health and offering available tools to help us conquer our health issues. Keep them coming. Thank you…..
I signed in to the app the way I always do: same user name and password. Only today I’m told that they are incorrect. Oh. So I signed directly to the website via Safari - same user name and password, mind you. No problem. Got right in. And every time I sign in either way, I get the verification thing : your device is verified for the next 4 months - until tomorrow when I have to do the same thing all over again. And now it wants me to verify my personal information, only I am given no way to do this, except to send them an email telling them that all information is correct. Look: first fix your ridiculously terrible website, then write an app. And get a real web builder to do it for you. Don’t do this yourself. Just improve your health care business. That is passable.
For some reason I could not log into my app. In December was told to wait until January because of a big update. After waiting, I was still unable to log in. I uninstalled and reinstalled. Then I changed my password and I got in -but it was only once. I called again, and it was tough to get through the cumbersome phone menu for help. Today I made a connection and the rep (gosh I wish I could remember her name) figured out that I needed to also update my laptop web access page too. She walked me though that and finally I am in sync.
Not easy to review and manage provider information
A large part of my dissatisfaction was the two hours it took to register in order to get into the APP because the insurer continued to input an outdated email that I changed five years ago. Next was the sadistic form filling process that froze up occasionally and the unforgettable read 100 pages before you can click agree, and move on. I hope after all this the APP will be useful and easier to use and view my health information.
This app is surprisingly easy to use and is extremely user friendly!! My favorite feature is the ability to search for physicians in my area by category. This feature also provides you with testimonials of other clients so you can read reviews about each clinician before contacting them. This was extremely helpful for us because my husband and I just moved to a new area and needed to establish new physicians. Overall best health insurance app/assistance we’ve ever had!
The features in this app that pertain to setting and meeting goals are not well-designed. They are difficult to access because of repeated requests to log in - after already being logged in - and are difficult to find in order to record that set goals are met. The features related to goals, recording of goals and recording completed steps for each goal needs a lot of work to be helpful or effective. Once you find the goals section it works fine, but accessing it from the app is intended to be difficult so that benefits for completing goals do not have to be paid. If the goal was to truly incentivize meeting health goals this part of the app and the website should work flawlessly and easily. It does not and they know it.
I have been to the website and on the ap trying to figure out what other ways I can use my card balance. There is a place to click but it takes me to the login page and circles and circles and I cannot find out the other ways to use my card balance. On the health questionnaire, the questions gets very personal and intrusive, like what pronouns do you prefer, WHY do you bother asking when it’s such a hot topic? I feel like this is a cheap magazine questionaire people take in a waiting room at an office. None of your business. and WHAT IS YOUR SEXUAL PREFERENCE?! None of your business. Really, why do you need to know what language I speak, what ethnicity I am, etc. just for your Statistics! I just check anything to get by it.
I think the app is very helpful but two minor things take away 5 star status. #1. There’s no way to send a message to the company. That’s crazy. There should be some way to contact support. #2. And this really has nothing to do with the app,.. acupuncture? Really? You won’t cover a life-saving operation for a sick little girl but your gonna cover that ridiculous worthless excuse for medicine? Acupuncture has been proven to be completely worthless time after time after time. C’mon blue, read the literature..it doesn’t work. Stop wasting resources on worthless hokum and stick to science-based medicine please. Ok. I’ll get off my soapbox now.
Horrible for tracking claims (2023 is So Much Better!)
I had to rate it 1 star to write a review but it really should be 0. I had hoped by now that the app would work smoothly since the beta version several years ago. I was wrong. I need to see my claims easily. I can’t even see 2019 claims. There doesn’t seem to be anyone to reach out to on this subject. All of the contacts are for insurance or medical help and not for the app. So it’s 5/23 and the app is so much better. I can easily find claims. Would like to submit a retail pharmacy claim but I haven’t figured that out yet. I was told to go here then choose this and then that but haven’t found the here yet! I will still give it 4 stars for the great improvement over the last 4 years though.
The Fepblue app is fatally flawed in tiles respec. (1) The app has not displayed claims data for months. Multiple reviews have highlighted this problem. I sent several emails to alert the developer of the problem, and I have updated the app several times. No response and no fix. (2) Fepblue does not provide you with a convenient way to submit claims through the app. Instead the company requires you to mail claims so that they can be processed and scanned upon receipt. The sole purpose for this approach is to delay payment of claims. Anyone who downloads the app could use the app to complete the claim form online and upload the form filled out by the physician. That would be efficient, save time and paper, and enhance customer service.
Compared to my last health insurance Apps and website (Aetna) this is garbage. It is slow and doesn't show everything in the claims the explanation especially the apps got very limited information. Also in apps it doesn't even show the pharmacy claims. Both apps and websites when you try to find the price of procedures the apps and websites will just log you off and don't give you an option. Ridiculous app and website just like the coverage it doesn't cover the xrays and other test but in their catalog and the opm- government f federal website it shows you just pay 15 percent but they don't do that. I will be back to Aetna next year which I just pay 20 percent for MRI and don't pay for xray. Corrupt BSBC federal employee program.
The layout of the app is very easy to navigate, which is nice. If you’re looking for only basic info, this is a great resource. However, trying to use it to find doctors within your coverage is a nightmare: the filters don’t cover every speciality, they’re slow and return sometimes-irrelevant results, and the “accepts new patients” filter is useless. I’ve spent all morning calling doctors who are supposedly accepting new patients, and not a single one actually is. I’d recommend the devs remove filters that don’t have routinely updated data, but the overall layout and interaction of the app is great.
This app is greatly updated and improved over older versions. Including FACE ID as a log in is excellent progress in modernization. Easy access to information on a phone is appreciated. The pharmacy claim information “coming soon” will be a good addition. The only constructive comment is that the speed of log in needs improvement. With my Gigabyte speed WiFi, the login was very slow. Other than that- this app provides easy access to important info - thank you Henry G.
About all the app does is allow you to see how much you’ve paid out of pocket and the information on your FEPBlue ID card. I think BCBS has spent too much time “working” with the Federal Government. Promised a lot, spent a lot, delivered very little but promises to make it better in the future. Example, if you try to search for a provider all it does is send the data over to Safari which then puts you onto a 3rd party website. Worse yet, you can’t scroll or move the screen once it retrieves results. If you do the same search yourself directly in Safari, the website works fine. Also, no way to retrieve claim history without going to the FEPBlue website - again, you have to leave the app and go through Safari directly.
I like the app, but, when searching for a PCP, I could have used a filter for DO, Primary Care Physician, and a Do Not Include filter. An example of Do Not Include: Pediatricians. I would have also liked to have been able to choose multiple criteria, for example: Internal Medicine (which I did to get rid of Pediatricians), D.O., & Primary Care Physicians together to whittle down the search results further. Other than that, I am finding the app to be very good; I use the app and the website frequently. Thanks for the good work!
With the fepblue app, you can: Access your benefits • View and share your member ID card • Know how close you are to meeting your annual deductible or out-of-pocket maximum* • See important visit limit information for benefits and services, such as acupuncture visits* • Access to medical and pharmacy claims including Explanation of Benefits (EOB) • Step-up authentication for enhanced security Get care • Call the Nurse Line • Find urgent care centers • Search for Preferred providers Be notified • If you give us permission, we’ll send important reminders straight to your mobile device Stay connected to FEP • You can easily access our website and social media channels through the app *It can take up to ten days after we receive a claim to reflect these changes on your account. Enable Touch ID to make logging in easier. Once you log in to the app for the first time, you can set up Touch ID for iPhone. Then, the next time you log in to the app, you’ll only need your fingerprint to sign in. We keep your information secure. We use the latest security technology and industry best practices to secure your information. Your account is yours—it can only be accessed through your MyBlue® login information. We recommend keeping your app up to date to ensure that it has the latest security features. You should keep your phone operating system up to date as well. You can find providers and urgent care centers without logging in. However, you’ll need to login with your MyBlue® username and password to access benefit information. Don’t have an account? Sign up at: https://www.fepblue.org/pilot/registration Stay tuned for new features as we try to make your healthcare information easier to access and understand.
