Florida Blue

Pathetic app. Cannot log in. Tech support courteous but has so far failed to resolve the problem. Tried to change password and it confirmed the new password but I was still unable to log in. Now it says I don’t have an account. Tech support says I have done everything right and cannot understand why I am not able to Log in. They are investigating. Hopefully they can solve the issue.

It’s never working when I need it. I don’t need it often, but when I do I always have to make my way to a computer because the app craps out. Kinda defeats the whole point of having an app. It is more frustrating than it is convenient. I’d rather know I don’t have something than to think I do have it and not be able to use it when I need it. Will be deleting the app and going back to waiting on the telephone for hours when I need help. Maybe use some of the premium to hire competent and adequate support. That will determine if I renew and put my trust and money in this company again. I am ok with not having everything at my fingertips 100% of the time. Just don’t pretend like that is what you are selling me.

Healthcare that offers wellness and a variety of opportunities to be my very best. They host Restorative Yoga and Another class I love called Flat Belly/ Strong Core with highly skilled and knowledgeable instructors at NO additional charge! I took a super informative class on Houseplants and learned so much, it was awesome. They host coloring because it’s fun and relaxing and stress reducing. I absolutely LOVE my Florida Blue healthcare, it’s affordable and AMAZING!!! Upgrade you wellness to Florida Blue.

I don’t know what it is about this company and their online services, but between the app and their website, nothing ever works! I go to the app, try to log in and the circle just spins. I can leave it up for 30 seconds or 30 minutes, it just spins. I go to the website and 50% of the time the homepage doesn’t load. Florida Blue- either get competent interns or have someone under the age of 85 run your online services because it’s brutal. Going through all the hassle of an hour long phone call with them is not only less frustrating than using their services, it’s usually the only option

After reading the other reviews on this app, I was sure that the developer would have fixed the issues, but they did not. This app is useless. For the amount of money that we pay monthly for health insurance it makes NO SENSE that this app does not function correctly. I am unable to access my health information, I cannot download my cards, or access other vital documents. I am deleting this app, I wish my employer would change insurance companies. It is 2022, there is NO REASON that this app doesn’t function properly. I am deleting the app and I wish I could give zero stars

This app search for a provider constantly gives errors. I am convinced this is intentionally done to frustrate customers to avoid the use of the health coverage that we pay so much money per month for. I suspect this because even the service on the phone is confusing in the same manner so this tactic is done by design. I simply needed to locate a near by provider in network to make an appointment and I have yet to accomplish this simple task with this ridiculous app. It gives constant error messages when doing searches.

This is such a easy app to use ! Especially when you want to do something with your account and don’t wanna be on the phone for hours waiting for costumer service! Especially if you loose your insurance card or just trying to do a payment definitely recommend

I don’t understand the Florida Blue Better You Strides reward program. The program, does not offer me any money back or a program to use as of 2023. I had two exams and they were submitted summer of 2022 - I was told to wait 3 months and they were never applied toward a deduction on my payments. The Better you Strides program app never functions properly nor have I received my full benefit after submitting my exams. Thoroughly disappointed and upset about this lack. I feel duped by the company. 👎

I would say that the App is much easier to use compared with the website for some reason. Especially if you have the plan and are being outside of FL. Much easier to use the app to find providers list.

I just downloaded the most recent update with "bug fixes" and the same bug is there telling me to update my browser. So I deleted the app and reloaded it. Same stupid pop up window. Worst of all is that the message appears to have originated 8 years ago!!! Come on folks. Get it together. Navigating around that worthless message is a pain. The good news is I can see my claims, card etc.

I’ve had constant issues with trying to check my Rewards Card Balance. Now, for some reason, not only can I not check my balance, but my card won’t work. Even with over $250 (I DID contact Florida Blue support to saw my balance) on the card. I’ve never had an issue with using my reward card since getting it, but all of a sudden, I can’t use it for my copays!! So frustrating!! Just give us a DIRECT Website to check the balance rather than a link!!

latest update won’t allow me to log in. log in button is broken. this app is also generally functions poorly. if I wanted to have glitchy scroll and inaccessible buttons I would just log in on safari on my phone. only good feature is being able to see your card virtually as the provider search always turns up empty when I know that’s not true.

This is the worst app I have ever used! Thank goodness there are still live representatives, like Miss Beverly we can reach by phone! This app is confusing it does not show all pcp available! On top of all that every time I try to use the cost comparison part of the app the system tell’s me I need up date my search engine/web browser. I keep all my programs up to date! Obviously Florida blue does not! Bottom line! ”DO NOT STOP YOU LIVE PHONE SERVICES!”

I had to contact apple about this application, because when I tried to login, a notification pops up saying that my device was jail broken and needed to be reset. This was not the case. It's a problem with the application being only available to Ipads and has not been updated for M1 Silicon Macbook use. I recommend using a URL or iOS device for the time being, until the developers can update their system to allow Silicon processors to use the app.

App does work well but neither does the website. Lots of issues, logons already taken no matter how unique, slow, unable to logon on app or website, have to try multiple times before it takes! If you can get your app or website to perform, what does that say about the quality of your health services! It may not be related but it goes to the quality of your overall product! Is your healthcare services as poor as your IT services?

This app is so manageable and easy to find your care for your insurance package. It doesn’t take you to another website, it doesn’t glitch out, it doesn’t take time to load or anything. It’s convenient.

I just downloaded the Florida Blue app and I was trying to add my insurance card to my Apple Wallet and every time I press the Add to My Apple Wallet” it brings up this disclaimer. I don’t understand. Why put on the app that you can add to Apple Wallet and it doesn’t even work.

The app does not load correctly; I have problems logging in, and with the latest update it seems to be even worse. When I do login, I can’t stay logged in and in the past I’ve had messages waiting that I couldn’t access on the app. They need to find somebody who can really fix this because it’s not usable and it’s current version.

Every time i log in it tells me my password is not correct fine i go to change it then the app makes up excuses why you cannot change your password. Do i live under the Chinese Communist Party or something that I’m no longer permitted to change a password???? Then you call customer service And they act like they dont know what you are talking about. I will never ever choose Florida blue ever again for my insurance company.

I find the rewards center a little confusing. It is sometimes difficult to find reward activities page.

We lost our members card, tried to call the number within the app while at the hospital to get the information. The snippy automation process then said they’ll route us to a representative that can help after about 6 minutes of menu prompts. THEN it just hung up on us, this happened 5 times. Couldn’t tell you how infuriating that whole experience was. Ended up having to pay out of pocket due to that

Backend issues prevent logins and password reset even with their Technical Support. You can request a temp password but still unable to access member specific info. I have called numerous times and all they do is enter a ticket and say “we will call you back”. Password reset is an option on their phone tree so you know it is a major problem. What a joke of a company!

Since last update Provider Search doesn’t work?? Up until a couple of weeks ago this was a great app, now what’s the point.

This app was recommended by the receptionist at my doctor’s office. It made my life so much easier when searching for an in network provider and to key an eye on billing.

This App is severely flawed. It is not representative of a real business. Many features do not work and the language selected (English) changes haphazardly from one page to another. The architecture and wireframe are not properly sequences. Some hyperlinks do not work and others send you to the wrong page. Details get stuck or seriously delayed in the cloud. Try them on a Laptop or Desktop instead.

Whenever I use the option to “ find care” enter in the service I am looking for, such as MRI once I do this the app just closes down. I’m never able to look up providers or services anymore without it just shutting off. I’ve tried reloading the app it just doesn’t work. The only thing this is good for is looking up your claims.

I get an error upon attempting authentication of “middleware error”. Apparently something is broken in the application stack on the server side. The web site works — and is faster loading than the app. In addition, I get a lot of warnings about updating my browser while on iOS. Safari is what it is on my fully uodated iOS iPhone 12.

This app keeps getting updated but it is still unusable. You try to access ANY type of information and it stalls out and gives you an error. Need to see your ID card? ERROR. Need to see your recent claims? ERROR. Need to see what benefits you have? ERROR. The ONLY thing is does work for is finding a doctor within the network. Thats it. Multibillion dollar company and a horse manure app.

The app is so helpful for the most part. However lately when it comes to the Rewards and activities I can not access that portion. Could you please look into this issue. I can’t finish my activities or check on my status. Thank you so much

Latest update causing crashes Can’t figure out how to contact support Please submit new update

I often try to give the app an opportunity to work, but it rarely does. For example, I sent a message to Florida Blue through the message center. I received an email that I have a response. However, when I visit the app, I can only view my original message, I can not see the response. I can only see the response when I visit the website.

App doesn’t show payments when received. Menu offers lots of information options but if you try to access them on an iPhone running up to date IOS, you get a message saying you need to update your web browser. If you are sending everyone back to the internet website what purpose does this app perform?

Every time I try to access my Blue Options PPO benefits to research co-pays and other patient obligations, the app crashes. I’ve deleted the app from my phone and reinstalled, and yet it still behaves this way. Now I have to log in with my laptop to do this. For a company that touts its customer service, they need to go back to the drawing board (wireframe?) with this one.

I’ve been trying to log in & pay for over a month & it won’t even allow me to click “log in”. I tried to contact app support & it just redirects me to Florida Blue’s website support. I guess I’m just not paying my bill this month because I’m tired of spending an hour on the phone w/ y’all every time I call just being routed through your system.

When you click on pay now gives you a oops server error try later. Then I close the app and open again 2 or 3 times then it works.

Just getting to know them but trying to understand them more going forward. Looking through the app. I recommend.

It’s darn near impossible to find care. Every time I try to apply filters the app crashes out on me. When I’m able to apply filters I keep getting pediatric specialists. When I try to use the rewards center the app crashes on me. The only time the app won’t crash in me is when I pay my bill. Funny.

Each and everytime I log in, the app crashes. Then, whenever I open back up, I have to try and log again. IPhone 11, IOS 16.5. PLEASE HELP!!!!!. Thank you.

It’s clear this app was not created by professional app developers. The UI/UX is abysmal and dated. One example is the “View ID” card function. It renders it as a tiny PDF. SO BAD!!! It should be a full screen display that you can present to a provider. Better yet, it should have the ability to add to Apple Wallet. Any dev worth their weight would not put this app out for public use because it so bad.

There are a lot of resources available on the app but it doesn't adjust for font size on the ipad so I am not able to do some items because they don't fit on the screen.

I can’t believe how a company like this, has the worst technology, it is really insane how many hours I have spent trying to get things from the app and the website, I had to go back and change paperless to paper back, is very slow, unfriendly, with tons of difficult and technical problems, definitely a huge handicap for the company

I would leave no stars if I could; the app doesn’t work, it won’t let you sign in if you’re using something newer then ios 14. App says phone is jailbrokwn even though I haven’t done anything to this phone, all they have to do is update the app which they haven’t which just shows that the developers don’t care about it. Thanks guys

App has many error pages that come up and crashes when you click on certain links. Better off using a desktop to navigate the webpage directly. Has so much potential but major performance issues.

Everytime I try to find care or enter the rewards center the app just closes out. It’s really annoying. I wish these issues could be fixed. I like the idea of having my insurance information on my phone but just need it to work correctly.

Won’t show all pcp in my area. When I called because I couldn’t use the app’s function. They were uneducated on there job to help me, and when I asked for English speaking. They gave me someone who had trouble with English and did not know how to use the computer. I spent 2 hours finding a pcp with them that at the end I found out that it was on the other side of the state.

This app is impossible to use. Many times the app never even loads, so it isn’t even possible to login. When you can get in, the app is really awful. It’s impossible to navigate- blank popups that show up right where you are supposed to be able to make a selection. Error messages all over the place. It’s a mess.

FLBlue is amazing when it comes to wheat they provide in insurance, the app doesn’t work because it won’t let me login. I see that there are reviews from 2 years ago with the same issue and there was an update to the app only 3 weeks ago. May I ask what was updated if two years later we cannot login? Thank you devs!

I click log in with my correct information (I’ve made sure several times that my log in information is correct) but every time I log in it brings me right back to the home page. I can’t see my insurance card information, I can’t make a payment, nothing, because it’s an endless loop of telling me to log in

I downloaded this app to have the convenience of quick access, ID cards and more. The ID card doesn’t load and constantly says “something went wrong” and doesn’t load. Many of the doctors listed aren’t even participants and I find myself having to call everyone to find a doctor or specialist. App is useless therefore deleted

Can’t understand why such a huge company can’t figure out how to make their app work. No matter how many times I update my password and select facial recognition, it never holds it and I have to log in again and again. At least I was finally able to log in. This needs to be fixed. It is beyond frustrating.