A busy meter at your selected location would be cool. I live in a big city and the gym isn’t that big. It can become too crowded to move around. I’m a teacher and have found a good schedule during the summer but when I go back to work I’ll be getting off around the busiest hours and I would love to see if I should go to then the gym or go home and grade papers, cook, etc. until the gym is less full without actually having to drive all the way across town to check. Wife uses Planet Fitness and Co-Worker uses Crunch fitness and they both have a busy meter that uses the gyms sign ins to scale between 1-10 on how busy it is.
Update: A very helpful person wrote me back after sending a note to the golds member email address and now I can access the app. Increasing stars due to friendly/helpful support. This app will not register my barcode and presents an error message stating it does not recognize me in the system. The work around doesn’t work and when I try to select my gym, it throws an error. So I cannot even get through the workaround. I have tried getting help from employees at the gym and although they tried, could not figure it out. I also submitted a help request through the app and through the Golds member email address and have not heard back. And before you ask, yes, I uninstalled and re-installed the app. Where is the production support team and are there even product owners working on this app?
This is one of the most annoying apps I’ve ever had to use. It’s laid out poorly, and really slow. Forgot to my password and had to reset, so I click “reset my password”. Easy enough, right? Nope. There is one sign-in window that pops up as soon as you open the app, and a separate sign-in window that pops up after selecting “manage membership”. The first will send you a reset password email with link gore. The second will send you a functional link, but the password reset doesn’t take in the app. If you go to the actual site, it’ll say that password is incorrect, and you have to reset it. Then you’re locked out because of too many failed log-ins. Y’all need to figure out how to streamline your systems. Planet Fitness figured it out, why can’t you?
I got a gym membership to Gold’s several months ago. But, I soon realized that this type of gym was not for me. I went to a couple of Zumba classes which was kind of fun. I am not someone who enjoys treadmill, weights, etc. Although I know many who enjoy it! I tried to cancel my membership via phone, email, and in person, but none of them allowed me to cancel. I wasn’t made aware explicitly upon signing up about the fixed 1 yr membership, nor the $125 cancellation fee. Plus, this app / their online website in general is very concerning in that you can’t even read your charges, information, etc. Lesson learned, do not sign blindly, and don’t force yourself to go if it’s not something you enjoy. I started climbing and I love that!!
I am a new account holder and just got my key fob and I cannot even register for the app. It keeps saying that my barcode number is incorrect. I have entered it three separate times. I tried changing the zero to a letter O, I tried putting it in without the letters. Still to no avail. When I called my local gym they suggest said that sometimes the app just does that. I literally do not understand how this app can be so terrible when my membership costs me twice as much monthly than Planet Fitness which had no app issues, kept track of my badge ins, and also had a live gauge to note how crowded the gym was at any given time. I’m coming to Gold’s for the classes, but maybe I’ll keep PF just in case. Get it together, Gold’s.
Hi! The app has nice features, but is definitely buggy. For example, every time you click on a class, a pop up says “Request failed. Please try again later.” It seems there are issues receiving data from the backend. I can still sign up for classes, but I’m sure this error is dissuading people from doing so. It’d be cool if the app automatically tracked when you scan in and kept a running tab of your workouts. I’m not going to manually enter my workout info into this app when so many great alternatives exist that are much easier to use.
Great for checking into the gym, but to look up schedule at different gym locations near me is confusing. I used lots of apps with no issues, including different brands of gym’s app, but I got frustrated with Gold’s I set my home gym once, but it was taken over by different company, it still shows on the app as my home gym. We don’t need anything fancy, after we looked up gym location, there should be a direct link to the schedule, not having to go to each website.
The app redirects to iClub login page at nearly every screen which is where you ACTUAL account information resides. Which would be kind of fine I GUESS except the app errors out every single time you try to log in via the app. I can log in on browser just fine except you cant book classes on browser, you NEED the app. Gym employees are unhelpful with getting access to booking via the app and it’s not their fault, they’re not the developers of this awful app, they just work at a gym. The app is in serious need of an update, but I doubt it’ll happen any time soon.
This app doesn’t offer much is generally useless, but the ONLY thing that I used it for was for the class schedules and now that doesn’t even work. Crash after crash after crash. You’d think that a company this established and world famous could make an app that actually served its customers. Seriously, the ONLY use it served was the class schedules.
I’ve been logged out of the app & unable to retrieve my password. (Therefore cannot log back in). I have tried “forgot password “ several times but have not received the email to reset password. Yes I’ve checked the junk folder. Very frustrating as I cannot find a customer service/help number to call & they could not help me at the gym. Previously I used the app all the time to check class schedules, reserve a spot, & check in. Not having access to the app has been a huge inconvenience & I don’t know where to turn to solve this issue.
In this day and age, you’d think the top tier gym would have top tier app quality. Efficiency of app operation, my app closes down frequently so I cannot utilize the features well. Busy meter, although I can see this option on Google Maps, it would be nice to see if 1 of 3 locations near me is busier than the other on the app. My manage membership area has me viewing my account with Chuze Fitness instead of Golds. I mean, what the heck?
I’ve been trying to login to the app for 2 months. I have a new iPhone and only a 4th of the storage on the phone has been used. I try to login and it tells me everything is wrong although I know it’s not. I try to reset the password and the app freezes. I’ve asked at the local gym and the most help I have been provided is being told to uninstall and redownload the app. I’m hopeful that it will work when I get it installed but as of now the app is trash and there is no way to get support. Will update when resolved.
Trying to make a payment is difficult, keep getting “undefined” and can’t secure a payment date on the current date or a future date. I’ll get lucky sometimes if I keep pressing the submit button multiple times to secure my payment. I won’t know if it goes through unless I get an e-mail confirming my receipt. Hoping for your kind consideration to tune up this issue.
The app does what it’s advertised to do but it could be so much better with a tracker showing how many times you checked in, would also benefit from a crowd meter type feature which shows how crowded the gym is based on how many people have scanned in over the past hour
I’m not even sure the benefits of this app. It kept giving me an error message when I tried to login. I tried to reset my password but never received the email to reset it. I think it might be useful if we want to book a group class but at our location the class is never full so no benefit to pre-book either.
No performance issues with the app. Works great. I recently signed up and the barcode states that I am a basic member when I signed up for the VIP membership. It can cause confusion on both ends when trying to bring in a guest. Not sure if this is an issue with the app or the location.
Giving this a one star because I am unable to complete the registration process. I don’t even know what features this app offers. Registering as an existing member requires you input the member number on the fob, however, the app is unable to detect my number and I cannot create an account. As an existing member, It is important I should be able to register on the app. Hopefully they find can fix for this.
App works good. But the one thing it needs is a tracker for how many days of the month you go. LA fitness has a check in history that works great. Seems like the only way to do that is to add a workout or record a workout.
No one in my whole family can use this app and we’ve been trying for months. Every time we are asked to input our barcode numbers, we’re told that we’re not in the system. This is incredibly frustrating and seems to be common among existing members trying to use the app for the first time. Don’t waste your storage on this thing until this bug is fixed.
Can you please add how many times one visited the gym based on the checkin (barcode scanning) ? I don’t want another app to where I have to remember to go and enter that I worked out. Basically not looking for the workout history but more of an automated tracking based on barcode scanning when you enter the gym.
Why change something for the worst? The app was fine and then were were told it was going to be better! This update was supposed to be fixed the week of feb 16 and still it doesn’t work. You can not see classes for any location selected! Some others are saying you are being told to pay extra for regular classes! Please fix this already🧐
I cannot add my membership to my Apple wallet. I talked to my local gym and they said that many customers have the same issue that it’s a problem with the app. Can you please fix the functionality so that I can add my barcode to my Apple wallet on the newest iPhone and the newest iOS. Thanks.
This app is the worst. There’s always something going on with it; classes won’t load or I can’t check in, the schedule for the next week won’t load. I would delete it but my gym requires us to register and check into class. It doesn’t seem like there’s a lot too the app so I don’t know what the problem is.
The app is easy to use and very handy. The only thing is that the staff should really install it for you because it's not intuitive! Once installed, it does what it's supposed to.
I’ve re-downloaded this app several times over the past 3 years and I’ve NEVER been able to book a class using the app. What’s the point of having the feature if it NEVER works for THREE YEARS. all this money you get for trapping members into a contract and y’all can’t have a decent app??? Please fix it. This app is terrible.
I was using this app to sign up for classes, but when replacing my phone I’ve had nothing but issues trying to do that. Despite having a gold’s account, I also was forced to sign up for a MyIClub account, and despite selecting “remember me” I have had to log in again EVERY time, where it just opens up a webpage in the app instead.
Look at your reviews, look at your UI. It’s really basic and you haven’t had an update in over three years. What is going on with Golds Gym? Apparently nobody’s watching the store and they’re just letting all the clubs and the website slide into oblivion.
This app is terrible for online payments. When you submit a payment it will charge several times for the same amount. You’ll have to keep calling the bank to challenge the additional charges which takes 10 business days to clear.
Worst app ever. When you go to pay your balance it charges your card and then says transaction declined but on you bank statement it says golds gym processing the amount you just paid. But on golds gym app says you didn’t pay anything.
It gets to an error every single time that i tried to sign up for a group class! I dont see a point to try more. Its been long that iv been using just to see the schedule and every single tome that i try to sign up it goes to an error page and did not let me do it. Its the most horrible app ov ever used.
Seems like a known issue for months but still no patch. Have had two seperate key tags now both showing an error when trying to sign up to app. The scanner itself at the gym barely holds it together and the app is recommended but doesn’t work. If there’s a solution devs, please feel free to reply I’d love to get this thing working…
Been a Gold’s member for over 2 months now and cannot log into the app due to tech issues. I’ve received various error messages and emailed their Support team, but still haven’t been able to successfully log in even after being told the issue is fixed.
Can’t actually access your account. Should show if location is busy or not, what classes are available & be able to sign up through the app. Should also be able to pull up your membership agreement and email it.
With this new update the app is not accessible. The color contrast of title text is minimal: so a dark grey or black font does not display on these blocks of black throughout the app. Before this update, I could book classes and read what class it was. Now I can’t even do that at all.
The latest update states that there’s a companion for the Apple Watch, but I’m not seeing that at all. Not sure if it’s just me doing something wrong. Would give more stars if we can please get an Apple Watch app.
Ease of use 👎🏻 Intuitive process👎🏻 Function 👎🏻 I’ve seen more error messages than anything else . It’s really frustrating. It’s a platform that could be utilized at a much deeper level. My suggestion is to find a gym who has a working model and copy it . Hint / suggestion Lifetime Fitness has a killer platform
- Make Widget so it’s easier is get in - Have a way so that we can know how busy it is at our selected gym - Concerning the protein bar, there should be a way to save our favorite drinks and power bowls
Won’t even find my membership number even though anyone in the phone can look it up within seconds. This app is an absolute trash bucket. Why would Gold’s allow its branding to be on this? Not wise. Meatheads should be lifting the weights, not running your business.
Constantly crashing, can’t sign up for classes, not that it matters one bit. When it worked for a brief a minute I liked it because at least they updated the classes and instructors on the app because they don’t do it on the website.
Yikes this app is a headache. Putting the dreadful login experience aside, a notification stays at the top of my Notification Center without an option to delete it. If it didn’t give an option to scan at the door, this app would be more of a burden than an anything.
I tried many many times. Contacted Golds gym, they told me to log out then log in again, but the app still doesn’t connect me. I’ve been a member for nearly 20 years. Now I can’t even see my class schedule, not to say about booking. What a disappointment.
You are no longer able to view classes on the app which is what most people use the app for. The gym websites do not update their class’s so you can’t view it that way either. I really hope they fix it soon!
It crashes trying to create an account. I created an account on the website but the website can’t even find my local gym without erroring out. So I go back into the app and try to connect barcode and it crashes the app.
You can’t do anything on the app it always reroutes you to the website which is so annoying bc they have the worst website. I just want to pay my bill but always have a hard time
I cannot log in into the app. I can log in into the website but when I try the app it says that my email or password are invalid. I have tried resetting the password from the app but I don’t get the reset email.
No Option to book classes. There is only an option to add to calendar. There is no book now button. Unable to sign up for gym classes via the website as well.
Developed exclusively for members, the Gold’s Gym App offers a seamless experience so you can focus on what really matters—crushing every workout. With all-new features and integrations, starting and finishing your workouts is easier than ever before. - Enjoy a touchless check-in experience or add the Gold’s Gym App to your Apple Wallet for faster access to the gym floor. - Never miss a workout and find upcoming classes at your local gym. Plan your workouts and reserve your spot in advance with mobile class booking (booking capabilities available at select locations). - Track all your workouts in one place. Create goals and link your connected devices in the app to get a full overview of your progress and results. Integration with the Health app, Fitbit, Garmin and more. - Get instant access to your Membership Account, anytime, anywhere. Conveniently update your account and billing information, make payments, and see your check-in history. (Features and availability may vary by location.)
