I am unable to login with my email and password as it tells me "Your account has an incorrect home club. Please contact support." What support? I tried emailing and calling and nothing. The app is completely useless if I can't login. Expect better for the price paid. Get a decent app developer... you should just have an Apple wallet ID like Golds or Crunch.
I signed up for a membership this weekend, and had no issues logging in to the app. It asked me my home location and had me create an account linked to my membership barcode. From there I was able to book a personal training session and register for a yoga class same-day! The past reviews on here were so bad that it almost turned me off of a membership altogether. I was afraid I’d have to call every day for class schedules, etc. 😅
It’s useless that I can’t log into my account and have to ask to be checked in with my phone number every single time. Yes John Reed, I tried EVERYTHING to trouble shoot you suggested ever since you guys “updated” the app. I even canceled my membership to sign up with new info again and still no! What a joke! You guys need to fix this!
This app is inexplicably bad. Logging in is painful to impossible. And once you’re in nothing really works: no classes no schedules. JR: this is embarrassing and damaging to your brand. Give your technology people the resources they need to fix it. Or, if you’ve subcontracted this out to a third-party fire them immediately and find a new contractor.
To pay $130/mo. membership and not be able to see the class schedule is pretty ridiculous. I was told I need to call everyday to see the schedule since the app isn’t working. Please get this resolved ASAP. This is incredibly frustrating.
Horrible new app. Gold’s gym just bought this gym and they updated the app. It automatically sets the gym to Glendale and there’s no option to change the gym to any John Reed location. This makes it impossible to see the class schedule. Useless app. Cancelling membership.
I can’t login. It’s giving me such a hard time. Nobody at the club knows how to do it or fix it. This is a complete nightmare and they have no management at the club either this is poorly run the app and the club.
Life’s too short for boring gyms - and apps. The official JOHN REED FITNESS Member app will amplify - Want to get to your workout faster? Easy. Add the JOHN REED App to your Apple Wallet to quickly check-in with a touch of a button. - Find upcoming classes and training slots each week by reserving your spot in advance with mobile class booking. - Log, track, and conquer your goals with ease day in and day out. Integration with Fitbit, Garmin, Apple Watch and the Health App. - From scanning in to working out, and everything in between, Quick Action buttons make it quick and easy to access everything you need. - Get instant access to your Membership Account. Conveniently update your information, see your check-in history and more.
