This app has me logging in almost every time I navigate to a new page. It's as if it might be a patchwork of apps badly patched together. I get new notifications for messages I have already read and deleted. The very worst part of Kaiser Permanente's computer system is that there is no way to completely delete a credit card from the system. I have 3 credit cards in the system that seem to be there permanently. No one seems to think it is an issue when I would prefer to have no cards saved. Two of the cards are obsolete because they were canceled due to the information on them having been stolen and used. I have called tech 3 times, talked to pharmacy--where they cannot "see" any saved credit cards, gone online--where I "see" no saved credit cards, but when I go to an appointment my cards are in their system. Frustrating and just plain not good.
I changed my original password per recommendation by Kaiser. My iPhone is linked to my iMac. My password update “should” have updated accordingly since it’s linked to my PC. Apparently, that doesn’t matter… But then, herein lies the rub. I try to change my old password to my new one, and it refuses to update it! One issue is that Kaiser’s online form won’t permit the user to “view” the password while entering it in. If you’ve got the smaller iPhone like I have, it’s easier to press the wrong key. Since I cannot see what I entered, I can’t correct any mistakes if made! I swear! It’s easier for someone attempting “identity theft” to login than for the actual user! I wonder why they make it extremely difficult for the actual users to log in, or change their password? It makes no sense since I’m entering in my own personally identifiable information! My iPhone uses my thumbprint to log in, so why doesn’t that suffice?! Why do I have to go through so many steps while continuing to fail to open my app? What kind of application programmers does Kaiser hire to create their phone apps? What boggles the mind is how despite linking my phone to my computer, my login info is not updated accordingly? I’ve wasted more time trying to login WITHOUT EXCEEDING THEIR 5 FAILED ATTEMPTS AND YOU’RE OUT WARNING! This is ridiculous! My fingerprint recognition should be enough!
When I first saw that an update for my KPWA App was available while on my personal Kaiser Site, it read to simply push the yellow highlighted area and update would be automatic? Is that right? No No No! I not only wasnt updated but lost access to the site that was ( just Fine Before) altogether! Not being a computer wiz, I called the number to the company that created this, obviously not yet ready, site update! No answer! Told to leave MY number and I would be called? I was not? Tried again with same instructions and promises with the same No Call Back? I am not only dissatisfied with site update and errant ( yellow banner) , I am livid with Kaiser for making their clients access much tougher and in cases like mine, seemingly just unfixable, too bad? I am unable to file a complaint with Kaiser hierarchy as this has also changed? How convenient? Do not expect any help or apologies in either case as I have never received more than flunky receptionist apologies! Hey Kaiser, good coverage, very expensive and now seemingly uncaring
They “updated” this app a couple of months ago and now I have to sign in every time I use it. I’ve switched to just going to their website on my iOS devices because it’s faster! The earlier version was to open the app, select a section to go to, then be prompted to sign in, but all I had to do was click on signin and all my information was entered from my device. Now I open the app and I have to enter my member id, and go searching in my password keychain for my Kaiser password, which involves several steps. I tried deleting and reinstalling the app, and now it won’t let me log in on one of my devices. Lousy app!
it works “enough” i suppose. the message center is pretty glitchy and it’s hard to navigate to do simple things. i love being able to refill my prescriptions and pre-check in, but it would be EXTREMELY helpful is there was a reminder that goes off before video appointments. i have missed two appointments in a row now because i don’t get reminders. when there are phone appointments, the office calls to confirm you’re available and then the doctor calls you. i want that for the app. 95% of my appointments are video, just simple push notification that pops up when an appointment is coming up in 15 mins or whatever. we all have busy lives and this would be a simple but great function for us users. thank you.
This KP app stopped working when a recent Update promised an improved login experience. As of that update I haven’t been able to login, and the 5.6.1 Update didn’t fix it. Launching the app, it starts to open with FaceID. I get the spinning circle of Doom for several seconds longer than normal, and then it briefly opens to a login page showing Sign In and below it Face ID. Normally signing in with FID does just that and there is no further logging in. If I press either Sign In or FID, the phone goes dark for a second, the circle spins and I’m taken to a new sign in screen that doesn’t use FID. Entering my User Name and Password merely, eventually takes be back to the Sign In/FID page. Over and over again. Deleting and reinstalling the app doesn’t change anything. The “My Doctor” app still works, so please don’t “improve” it. Prior to two updates previous, the sign in was a little clunky, but it worked every time. I don’t know what when wrong this time, but I’m not happy. I’ve deleted the app again so I can login via the website, instead of being kidnapped and imprisoned by a non-functioning app. It will stay deleted until if and when there’s another update. If that app doesn’t work, it too gets binned.
I have used both the CA version and now the WA version of this app. Whereas I understand the frustration with the separation of the systems (I too couldn’t believe they were not the same) I easily transferred over 20 years of records by calling and requesting this (for free). As far as the app is concerned I have never experienced what is being described by others. Typically (all apps have issues and downtime) the app does exactly what I need when I need it. Sure it could probably use some UX work but overall a very functional, useful app.
Every incarnation of this app has the same constant failures as the last version. Constant logging in, when you compose emails to your care team longer than 1 sentence it fails and you constantly have to start over. I find myself copy/Pasting every other sentence before I throw my phone across the room in frustration. It’s better than having to navigate to a website, but the latest version is even less intuitive and more annoying to navigate than the previous. It was already broken, and they made it WORSE!! Please hire decent developers next attempt. This is a medical app, it shouldn’t be this hard or complicated or prone to FAILURES. Currently I can’t even log in. I’m only here looking for an update, nope, no update, just the app NOT WORKING AGAIN.
This app is garbage. Doesn’t ever remember my account info even though I tell it to remember every time I finally manage to log in. It also quite literally doesn’t remember my password every time I attempt to log in. Every. Single. Time. I have to send a temp password to my email, which takes upwards of ten minutes to actually get into my inbox, and then half the time it tells me I can’t use my current password as a new one, Insinuating that my previous password, the one it told me was incorrect, is actually correct and it just doesn’t recognize it until it’s too late and now I’m FORCED to create a “new” password (one in which the app won’t remember causing me to start this hellish cycle over and over and over Every. Single. Time. If I could give negative review stars I would, can’t even make a complaint on their website about the app because that’s unable to display the options for me! Such a garbage company who doesn’t care about their patients, nurses, or doctors!!! A family member of mine works for them and tells me all the bad stuff the do internally, they’re unsafe and I hate that I’m a part of their system.
Ok, but they really should have copied the real Kaiser (N CA) app instead
I was so bummed to learn that Kaiser isn’t the same everywhere. Moving to WA they aren’t just part of the OG Kaiser out of the Bay Area, but created their own separate island here. Different system with a different app. That means my medical records didn’t transfer correctly (why should they even have to transfer, it is the same system!!) and the apps are totally different. Some things about the WA app look a little nicer but the CA app has more maturity and functionality. Why waste the resources creating something there when there is already something that works great?
The idea is great only if it worked. Wa state has always been on a separate system for some reason. Only state out of all of them. It use to work great and now it wont even let you log into the app. It generated several issues with my account. I’ve repeatedly called the 800# for them to undo that lock the app put on my account and reset it. It can not recognize my login info but i have zero issues logging into the website. On the rare occasion you can get it to work the hospitals install a cell phone blocking tech on site so using this app at the reception desk is useless. I have learned to keep a screenshot of it on my phone hidden for quick access.
You have to login to every individual tab every time you click on it. Messages will send or close before you have written out your message. You can’t schedule appointments for lots of specialists like the behavioral health team. It is impossible to login successfully the first time - it repeatedly gives you error messages until the app decides you have suffered enough for this session and finally lets you in. It alternates error messages to prevent you from logging in. Just a poorly constructed app. One should expect better from such an expensive healthcare company.
Download “older compatible version” suggestion fails to work
I have an older iPhone which can not go above iOS 12.5.5. The Kaiser app requires me to upgrade, taking me to the Apple store. The Kaiser App says I can not get the latest version, but “you can download the latest compatible version”. Following this button/link goes through an endless cycle of “you cannot download this version, but you can download the most recent compatible version”. Searching online and at the App Store for older versions does not find any options for the older versions either. This makes the Kaiser App useless for me as it will not open- it forces an upgrade that is not possible to do.
I have been using the KP app successfully for quite a few years now. This week, however, I get a message that the app is only operable in the Vancouver,WA area? Why? I live in the Everett area and as previously stated, the app was working just fine for me until recently. I get a window to “get the app” so I click on that and am directed to the App Store where there isn’t a download option but I do get an “open” option. When I click on that I am now on my page with Kaiser which is where I want to be without all the extraneous steps. I have even deleted the app and downloaded it again and still have the same problem. FIX THIS!!!!!
Since the last update, I haven’t been able to log in. No matter how many times I reset my password, I get an error message saying I’m unable to log in. The only “log in help” offered is to reset my password, again, or help me find my ID number, which I already have. Even before this update, I had lots of issues with this app. I have an account with Kaiser OR/sw WA and my medications would only show up on one account, and I couldn’t (and still can’t) order refills from the the other. For the amount I pay for health insurance, I hoped getting basic care would be easier. There needs to be better integration between the two.
I don’t think anyone enjoys using this app. It keeps logging you out, sometimes 10 seconds after you just logged in. The text is fuzzy in places. The scrolling is weird, and doesn’t even work the same from screen to screen. The animations seem arbitrary. The layout sometimes makes no sense at all. Sometimes the text is super extra bold, and sometimes it’s so thin it’s almost invisible. Still, I’ve managed to do everything I need to do (after tapping “Log In” enough), so it could be worse. Overall, this is an unpleasant but functional app. But it doesn’t matter, since you don’t have a choice. You have KP insurance, and there’s no alternative to this app. UPDATE: I had a video appointment, and I assumed that’s why I was told to download this app. But the video appointment just opened Safari! Why does this app even exist?
This makes over a dozen times I’ve had to delete this app and reinstall it again in order to be able to sign into my account. This is beyond sickening. This app works fine once, the first time I use it after having to delete it after having used it once after having to delete it again because I used it and it crashed after the last time I used it after the last time I had to reinstall it after it crashed again after the last time I deleted it so I could reinstall it after it crashed again.
I love this app. Mostly I use it to: refill my prescriptions, check my lab results from my appointments or message my care team. I love the feature that shows you the wait times at the pharmacy and lab so I can plan when I go. Also appreciate the digital ID card. I haven’t had a chance to use the care chat but like that I can text message a doctor anytime through the app.
Make time to use a desktop - but even that isn’t very good
Kaiser keeps pretending they offer online services but they all seem to fail in the end. Schedule online? What a joke. Do messages? Clunky design, pain in the but to manage. This app can’t even get the sign in right. Everything is sooooo poorly designed you wonder if they even tested its functionality before launching it. Yikes, make time to use your desktop (even though in the end if you don’t pick up the phone and call the experience will be bad and dysfunctional and inauthentic. I’ve had enough, in switching health care providers next open enrollment).
When I lived in southern Washington/Oregon I used the KP app and it was laid out perfectly and very simple to use. Ever since I moved to northern Washington I have to get a separate app just to access my medical profile? I can’t use Face ID like the other KP app. I can’t compose a message to my doctor like the other app. I can’t make an appointment like the other app. Any time I try to navigate this app it tells me there’s been an error and it automatically logs me out. Why don’t you guys just use the same app for all regions. Stop trying to be special and different Washington you’re just making this difficult for everyone.
Kaiser’s healthcare is second to none, but their app is far, far behind. The app is a great way to check appointments, but any other tasks (filling out questionnaires, finding a doctor, etc) are loaded in a laggy web browser inside the app. These pages tend to break, have improper formatting, and are generally a nightmare to use. Things like check-in questionnaires are a huge headache to fill out, and I usually end up opting to just fill them out in person. Kaiser, help me help you save time by making the app easier to use!
I have been trying to schedule an appointment using the app ( because I’m stubborn) for the last week. When I press the appointment button I get the spinning wheel of death. I just took the new bug fix update. Still got the spinning wheel of death. Kaiser, hire a competent person to build you an app from scratch that is easy to navigate and has full functionality please. Gotta be better than cobbling onto this horrible thing all the time!
I have had Kaiser through my current employer for a year and a half, and have had very few problems navigating the app. Recently though it won’t let me sign in. It says I need to finish setting up my account. I sign on a browser and see no issue. I sign in on a computer and again I don’t see any issue. All my information is accessible and up to date, and no new notifications about updating my profile. I’m pretty confused I can no longer access the app, and my employee benefits show I have maintained coverage.
Downloading an update. I’ll be watching for what I think are very annoying flaws…video visits not always clear, specialists clunky to find, old bios, and for the one-millionth time, please stop using my land line. How many times and ways do I have to go about it? Whether in person or online, it can’t seem to be fixed. I will be fair if this app is better and more robust. I’m a non-paid web site auditor. #ting
Been pleasantly impressed with this app. Easy to login with Face ID. Messages and test results easy to access. Love the feature to receive notifications about possible earlier appointments and switch. I’ve had no issues thus far and have used it for a few months.
Doesn’t work well on an iPhone running the latest iOS. Seriously? Couldn’t do simple things like navigate changing pages where there are multiple in a list. It just popped up the carrot and page number (at the bottom) together on some sort of floating tab that did nothing? No other options for getting to those other pages that I could tell. Closing and reopening didn’t help. Many other little fun glitches. At least I got my prescriptions reordered - I think...
Yeah from pharmacy part of the program does not load up for me to check my prescriptions pending or available I called tech-support and they give me some baloney about my phone being too old but I’m sure that’s not the case sometimes it works but most time it doesn’t work and it has worked in the past.
The app works great, I’ve used it easily many times under high stress situations with my baby. Grateful for the virtual care options available 24/7 and the ease of access. If people are having trouble with the app, I’d wonder if the issue is with something else.
Setup for “nurses” to copy and paste basic info from website instead of reading messages and answering health questions. You can’t respond, you have to start a new chat copy and pasting everything into the new message and once you do they they send even more random text about how to contact member services. I have covid. Please read and answer my questions. Once you point out the answers don’t even relate to medicine your messages won’t send.
it seems like Kaiser doesn’t want anyone to actually get the help they need because they make it so difficult to do anything on this app. the app interface is so hard to work with, it will make you sign in multiple times. when look through providers it will not remember your place on the last page and have you start all over at the top. one wrong click and your back to square one. been trying to find a therapist for an hour.
Using latest iOS, latest iPad Pro and or 13 phone and even after repeated and confusing instructions from KP’s own Tech team, they nor I could ever get this stupid app to work for video visits. Lost hours of trial and error yet confirmed all settings are correct on a fast internet connection and all other video/sound apps working perfectly on both the phone and ipad! Missed a very important video chat with my Doctor! How dare KP release such CRAP on it’s paying patients!!!!
I can’t explain it better than the title. This is the most infuriating app. It’s extremely glitchy and buggy, constantly crashes and logs you out when you’re in the middle of doing things. Every time I use this app I feel like I need a vodka. It’s extremely frustrating to the point I’ve told my doctors I won’t use their website because it’s impossible. I’m tired of losing my messages mid typing. Or filling out questionnaires 5 times. It’s awful.
I LOVE this app because it makes taking action on my health a breeze. I’m able to login with the scan of a finger, order prescription refills to send to my house, message with my doctor about concerns and test results and book appointments with great ease. Thank you!
I was shocked to discover how poor the KP Washington online experience (including app) was. The app won't even log me in 9 times out of 10, simply spinning in circles after completing Face ID until it comes up with 'unable to communicate with server message'. Logging in via web browser is a tricky process, only successfully being able to on certain web browsers on certain devices. Even once I have logged in, pages are constantly unable to load and have to refresh numerous times before they randomly decide they can load. The app and web interface are decent enough IF you can log in, but the whole experience is highly unstable and makes me dread every time I have to use it. Come on KP, do better.
It’s been a week since the app was updated, and I still can’t log in from the app. I get an error message every time. “The page you are trying to access is no longer available.” I’ve spent hours on the phone with KP tech support, I’ve updated my system software, deleted and reinstalled the app - no luck. I’m still able to log in on my laptop and tablet. Another update would be much appreciated.
This app makes me want to light myself on fire. I have a child with a horrible genetic disorder and I use this app frequently. The log in lags so bad that logging in is a mess. They changed the send button on the email section to close, so if you are quickly writing an email and used the app before the recent update, you are inclined to hit the close button instead of send erasing your whole email. Kaiser please do better with your app.
I have used this app for quite a while, but it has stopped functioning. It won’t open any more. The blue page pops up and after a while goes away. I have deleted it and then opened it and it works for a day then quits again. This is not a fast way to get information.
The application worked fine in the past, but after the last update it became totally unusable - it crashes every time I try to start it. The problem can be worked around by uninstalling and reinstalling the app (thus removing all the login data), but after that operation it works only once - on the next attempts to start it, it crashes again.
Truly one of the most convoluted and labyrinthian apps I’ve ever used. Want to find a doctor? Go click in circles for a while until you give up. Want to pay a bill? Go click in circles and you might finally find the right page, if you’re lucky. If you make one wrong turn it sends you back to the beginning. If you close the app you have to sign back in every time. It’s a mess of pages with almost no information, too many banners and tons of clutter. Kaiser, you’re taking so much money from us, and for what? This clunky, cluttered, junky, hasn’t evolved since 2009 app? Do better.
Ok, first every time I write a message it times out, and I have to start all over again! Second there is no search functions for tests like labs so I have to scroll and find it. Third, if I go into my sons account, I have to exit and re-log in to get into my account. Fourth, Touch ID is worthless unlike my other apps, and finally it is not user friendly. My goodness please get technical help to fix this crappy app!
I keep getting a message that the app can’t connect to the server, but my wife has no issues logging in from her phone and I can log in to my account through a browser. Tried to use the app support link, but that doesn’t load either. Tried uninstalling/reinstalling, restarting my phone, and everything else I could think of but the problem persists.
Just got notification to update app. Did so, now cannot log-in. App takes me to ‘regular’ Kaiser site on the web. Only options are to download app (which already done) or sign into the non-Washington site. Please fix..
Like others here, the most recent update makes it impossible to login at all. I immediately get a page that says the page “expired”. This is such a shame because the app before this update worked amazingly well for me, and I used it all the time. Now whenever I get a text/email that I have a message, I have to login on the computer. PLEASE fix this ASAP!
Just spent 30 minutes trying to log in to the “Kaiser Permanente” app. But I’m a Washington resident so duh! I’m supposed to download the app specifically for Washington residents! A sick person (aka me) shouldn’t have to go through the dumbassery of downloading a whole different app in order to access their health benefits. The first thing a person will do is search “Kaiser Permanente” and then download the first thing they see. Not even realizing there’s a separate app for WA. That’s stupid.
It would be more functional if the ability to create trend graphs can be accommodated in the test result section. Also this app should allow to copy parts of summaries, or references to links for additional information should be hyperlinked.
For a company that has a headquarters near Seattle this app is horrible. Every time I try to long in with Face ID it lags and makes me re-enter the password sometimes more than once. Also makes you re-log in constantly. The links in the app never work or load either. I expect more from a company that requires you to do everything through their app.
The Kaiser Permanente of Washington app makes it easier than ever to manage your health. Exclusively for Washington residents, the app offers quick access to virtual care, finding a doctor, exchanging secure messages with your care team, managing prescriptions, scheduling visits, paying bills, and more. Additionally, the app is integrated with Apple Health Kit. The refreshed home page includes new navigation making it easier to find multiple ways to get care online or in-person. Quickly find care recommendations for an ongoing health concern, a new health concern, and see all care options, including 24/7 Care Chat with a provider. Enhanced navigation organizes the information and features you need into convenient sections: • Appointments – view upcoming appointments and visits and see your after-visit summaries. • Messages – exchange secure messages with your care team. • Medications – refill or transfer prescriptions, see a list of your medications, view pharmacy wait times, or chat with a pharmacy representative. • Records – access your test results, after-visit summaries, health summary, routine care reminders, and share your health record with non-Kaiser Permanente providers. Additionally, you can upload health and fitness data, including data from the “Apple Health app” when enrolled in our Care-companion programs. • My Plan – pay a bill, view your statements, Explanation of Benefits, Benefits Usage, and coverage documents. • Locations and wait times – find the nearest Kaiser Permanente medical facility, schedule a phone, video, or in-person visit, view upcoming and past visits, and see wait times for pharmacy and lab. Sign-in to the app with your kp.org/wa user ID and password. Our latest version of the app allows you to use Face ID / Touch ID to safely sign in with additional security. If you don’t have a user ID and password, please register using the “Register” link on the on the sign-in screen. If you’re not a Kaiser Permanente member, visit kp.org to discover the many advantages available to members, including flexible and affordable health plans, access to virtual and in-person care, electronic health records, the convenience of an integrated network, and industry-leading online tools that let you take control of your health.