MedMutual

Some days I am able to view claims and some days this crashes the app. Some days I am able to see my balances and other days it just spins and spins. I have not been able to view my ID card in over a year. The app acts like it was a successful event, but it triumphantly reveals blank space. Yes, my app is up-to-date and, yes, I have tried the functions more than once. There is no reason for this app to perform so poorly when it used to work very well.

Kind of crazy that a company pulling in $2b of revenue a year can’t build a semi-functional app, let alone one that works as it should. App crashes constantly for no reason, many buttons on the main screen have no functionality or just start a perpetual “loading” status as a spinning wheel pretends to be working on pulling up your current claims. It’s 2023, an app this simple and lacking in any kind of complex design could be written by an 18 year old during a 24 hr hackathon. Good luck getting any use from this app on a first, second, or even third try.

90% of the time I can’t get the app to work (unexpected error message). The other 10% either I can’t see my id card, claims or deductible information. Worthless app!!!

Provider search doesn’t work. It prompts you to leave the site and then never goes anywhere. Nothing opens in the app, nothing opens in Safari. Same thing happens if I type the URL for their website into Safari, or go through a Google search and click on the link; the website just never loads. Pretty much what you’d expect from insurance companies and healthcare in the United States; things barely work, and are a hinderance to you getting the care you need.

To the IT department that runs the Medical Mutual Application, all I can say is the app is absolutely horrible. Nothing ever loads and there are blank screens throughout. Half of the time you can't even login because the screen is all white. As someone who's paying to utilize your service, it shouldn't be like this. Please grow the IT department at medical mutual and have them address this. Seems as if this issue has been ongoing for years and based on the other reviews, I'm having similar issues.

I just downloaded the app for the first time, logged in, and am greeted with a blank white screen with a blank green bar across the top. I am able to access the three line hamburger button, but everything in there is blank except for the log out button. I’ve logged out and logged in and continue to see blankness. Wish i could make tons of money by creating an app of this quality. Wow.

The interface is outdated, slow, and non-intuitive. Performing a provider search kicks you out of the app onto the Internet website where you need to login once again. This defeats the purpose of having the app in the first place. I’m confident this review will amount to nothing as so many others have complained about this app without any changes made.

Finally this app works and is up to date. It only took a year of complaining for med mutual to finally update it

Others mentioned same since November and today December 31 same issue persists. I can enter all my info but the login button remains greyed out and unable to push for logging in. It used to work before. I called and was told they opened a ticket. Useless past two months

Absolutely horrible app, disgraceful. It's almost like private insurance is a complete scam, can't even make a basic app right. Whether it's randomly logging you out, crashing, terrible navigational logic and incapable of accepting input from password managers, med mutual should be ashamed of themselves for having such a trash app.

I have the most current version of the app and the most up-to-date iOS and the app crashes during launch every time I try to use it. The app used to work well, but now it is useless. I have to access my account via web browser now.

I got locked out of my account after two incorrect password attempts and was directed to reset my password. I entered my member number and DOB and was told I would get an email with instructions. Waited 10 minutes no email. Hit resend and got the message “something bad happened”. Real cute and not helpful at all.

This is very easy to use. I am able to navigate to find what I need in regards to claims, find a provider and so on.

Sometimes things work. Sometimes they don’t. When the app does operate how it should it’s great.

The app is non-functional after the latest update. There is an initial delay and impartial load on launch. After logging in, the menus are empty and bottom buttons do not work.

The new design is much easier to use!

This is an absolute garbage app. I’ve had it for close to a year when I became eligible for my workplace healthcare. I’ve only been able to log in and submit a survey. NOTHING else works. Very disappointed in the fact that it’s been like this for so long.

Glad for the ID Card fix

I can no longer view my card on here and nothing is working. So frustrating.

I deleted this app once before, thought I would give it another try. Same problems as before... won’t load... takes forever... blah.

Slow and outdated. When accessing card it loads a blank screen after multiple attempts.

I have tried numerous times to create an account and use this app - it just continues to say I do not have an active MM account - which is simply not true.

This app is a exact translation of their coverage- garbage.

I don’t know what happed to this app. It was so functional, and recently became almost worthless. I mostly get blank screens now and thus no longer can view claim activity or search providers, etc...

Really the best thing this app had to offer was that you could view/show your id card but you cant do that anymore... doesnt work

I can’t even log into it. It won’t let me bring up the keyboard to enter my information.

It always says that my password is incorrect. Third time of trying my account was locked. Then I needed to restore it! Garbage!

App used to work well until recently, cannot login after update.

App will not load to view any words, therefore I cannot access account info. Help…..?!

Every time I try to use the app, I log in and it just stares at me or says my user ID or password is wrong. Won’t even let me try to reset the password.

The worst app! Always glitches and won’t even let you sign in. Useless!

It is so frustrating to start the app and wait. You hope it works but it doesn’t. It’s sits there and spins a doo-hicky. You hope, you pray, you cast a spell of goodwill upon the world and… nada.

Enter all info, login button does not light up to let me log in.

App doesn’t work. Deleted and reinstalled. Still doesn’t work. Deleted again end of story.

Title says it all. Can’t log in after update.

App immediately crashes when launched

How can you have stringent password requirements (which is good) and then not provide a means to paste the password in the password field. Am I really supposed to type in a 20 character random password. I use 1password to manage different passwords for all services and every other single app I can just copy and paste. Please update the password field to allow me to paste my password! Till then I will not be using the app because I’m not typing that password in…not reasonable.

Cannot login into the app at all

Sounds like a great app if it worked!!!!!!

Will not show claims. Basically just spins and spins.

Please fixed the apps...

This latest update STILL won't allow you to paste your password into the password field as most other apps do! Please fix this! I and others use LastPass and other password managers. I use very long complex and secure passwords using upper/lowercase, numbers and special characters. I have to copy and paste passwords from the LastPass app to any app I need to login to. Since the MedMutual app doesn't allow you to paste the password (like the vast majority of other apps allow) it isn't likely I will use this app until this is corrected.

I've never used the MedMutual app before & was hesitant, but downloaded it to have easier access to my info. Right out of the box, it froze up& wouldn't allow me to enter my birthdate. I practically poked a hole in the screen, waiting quite a bit between "pokes" before it finally "took". Once in, there seems to be no way to tell if a Doc or facility is "in-network", unless I am to assume that any name that comes up IS in-network. Not impressed. Sorry!

I tried to login but it said I was locked out so it asked me to enter my ID number. When I entered my ID # I was asked to change my password, so I change my password, When I logged in with my new password, it said I was locked out and I had to enter my ID number. I entered my ID number which then prompted me to change my password AGAIN. I went through this 4 times. I guess I am the idiot. I deleted the app.

This is so nice! I love the option of emailing or faxing my ID card to my doctor's office! Fast and easy! Easy for my son to use too, also love the doctors names available at my finger tips! And having a copy if my card available at my finger tips too!

Please allow the ID card to be used in landscape orientation. The card is too small and hard to read in the portrait orientation. Also, please update it to allow fingerprint touch access. It gets tiresome having to enter in the password every time you log in.

I updated to the latest version today - very happy to see claims & account balance information on top of the ID card and provider search features.

This app is a mess. I’m waiting for Medical Mutual to call me back for the 4th time in two weeks. I’m able to change my password with my policy number and birthdate but when I go to log in it asks me to verify by selecting my birthdate which is tells me is wrong. Then after three attempts I get an error message that the service in unavailable at this time and to try again later.

The inability to paste a secure password makes this very difficult for me to use. The time I did go back and forth and back and forth and again to put the password in from password mgt program it was helpful to see claims and look up providers.

Love this thing. Very intuitive and has all the info I need to have at my fingertips. One less ID card to carry in my wallet, easy to find providers/urgent care facilities, etc. Really nice.