MedMutual

Health & Fitness
Rating
1.9 (96)
Size
26.1 MB
Age rating
4+
Current version
7.0.2
Price
Free
Seller
Medical Mutual of Ohio
Last update
1 year ago
Version OS
12.0 or later
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User Reviews for MedMutual

1.93 out of 5
96 Ratings
4 months ago, getting there one day
Excellent Customer Service
I am new to MedMutual and was told that their customer service was good and now that I am utilizing their services I can tell you that everything I had heard was absolutely correct. The Customer service is by far the best I have ever experienced.
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11 months ago, vbvkjhvkhcghjfdbvhk
One of the worst apps I’ve ever used
Kind of crazy that a company pulling in $2b of revenue a year can’t build a semi-functional app, let alone one that works as it should. App crashes constantly for no reason, many buttons on the main screen have no functionality or just start a perpetual “loading” status as a spinning wheel pretends to be working on pulling up your current claims. It’s 2023, an app this simple and lacking in any kind of complex design could be written by an 18 year old during a 24 hr hackathon. Good luck getting any use from this app on a first, second, or even third try.
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3 years ago, Joieleor
Some Things Work & Some Do Not
Some days I am able to view claims and some days this crashes the app. Some days I am able to see my balances and other days it just spins and spins. I have not been able to view my ID card in over a year. The app acts like it was a successful event, but it triumphantly reveals blank space. Yes, my app is up-to-date and, yes, I have tried the functions more than once. There is no reason for this app to perform so poorly when it used to work very well.
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2 years ago, MorgansShadow
Many fearures do nothing
Provider search doesn’t work. It prompts you to leave the site and then never goes anywhere. Nothing opens in the app, nothing opens in Safari. Same thing happens if I type the URL for their website into Safari, or go through a Google search and click on the link; the website just never loads. Pretty much what you’d expect from insurance companies and healthcare in the United States; things barely work, and are a hinderance to you getting the care you need.
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2 years ago, Jfresh123
The App is Very Glitchy!
To the IT department that runs the Medical Mutual Application, all I can say is the app is absolutely horrible. Nothing ever loads and there are blank screens throughout. Half of the time you can't even login because the screen is all white. As someone who's paying to utilize your service, it shouldn't be like this. Please grow the IT department at medical mutual and have them address this. Seems as if this issue has been ongoing for years and based on the other reviews, I'm having similar issues.
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5 months ago, Premier customer
Great provider
Medical Mutual has been very easy to work with compared to other insurance companies. I wish I had changed sooner.
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4 months ago, BossMare PC
Consistent Login Issues
I wavered between 2 & 3 stars. Once I finally get logged in, the app works fairly well. Logging in, however, is a consistent challenge for both my account and my husband’s. I don’t have this issue with other apps. It will be a pleasant surprise when the day comes that I get logged in on the first try, without resetting my password.
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3 years ago, Ptest1567
New user
I just downloaded the app for the first time, logged in, and am greeted with a blank white screen with a blank green bar across the top. I am able to access the three line hamburger button, but everything in there is blank except for the log out button. I’ve logged out and logged in and continue to see blankness. Wish i could make tons of money by creating an app of this quality. Wow.
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3 years ago, Six attack
This is a fantastic app… If it was 2008.
The interface is outdated, slow, and non-intuitive. Performing a provider search kicks you out of the app onto the Internet website where you need to login once again. This defeats the purpose of having the app in the first place. I’m confident this review will amount to nothing as so many others have complained about this app without any changes made.
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5 years ago, mnhhjkuyfvuo,htfh
Finally
Finally this app works and is up to date. It only took a year of complaining for med mutual to finally update it
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5 months ago, TheAligner
I received help!
I had a medical concern and did not know where to go for help. Nurse Line asked me questions and connected me with the proper resources.
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5 years ago, MMO HAN
Great App
This is very easy to use. I am able to navigate to find what I need in regards to claims, find a provider and so on.
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2 years ago, Kidsdoc1988
Login button greyed out
Others mentioned same since November and today December 31 same issue persists. I can enter all my info but the login button remains greyed out and unable to push for logging in. It used to work before. I called and was told they opened a ticket. Useless past two months
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3 years ago, Mrwompin
Trash app, screw private insurance
Absolutely horrible app, disgraceful. It's almost like private insurance is a complete scam, can't even make a basic app right. Whether it's randomly logging you out, crashing, terrible navigational logic and incapable of accepting input from password managers, med mutual should be ashamed of themselves for having such a trash app.
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3 years ago, DoorlessChamber
App Useless
I have the most current version of the app and the most up-to-date iOS and the app crashes during launch every time I try to use it. The app used to work well, but now it is useless. I have to access my account via web browser now.
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4 years ago, Joemute
Something bad happened
I got locked out of my account after two incorrect password attempts and was directed to reset my password. I entered my member number and DOB and was told I would get an email with instructions. Waited 10 minutes no email. Hit resend and got the message “something bad happened”. Real cute and not helpful at all.
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4 months ago, zanzep
Can never login
Login button is greyed out! Cannot login !! No matter what I do uninstall reinstall…..nothing works! I am using the same login information as I do for pc. Can login to web browser no problem..app on the other hand doesn’t work!
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4 months ago, 1st to rate it
Added access
Thank you for adding access to my HSA and pharmacy benefits!
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3 years ago, Tooth Fairy Tykes
Love the new design!
The new design is much easier to use!
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8 months ago, Steve17771
After iOS update, does not open
I have the latest iOS and app version, and it does not open correctly. And login is very glitchy too. I deleted and reinstalled the app and still not working correctly.
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2 years ago, Joe Waligora
ID Card fix
Glad for the ID Card fix
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2 years ago, \mike
Non-functional after latest update.
The app is non-functional after the latest update. There is an initial delay and impartial load on launch. After logging in, the menus are empty and bottom buttons do not work.
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3 years ago, Redfox7609
Loading problems
This is an absolute garbage app. I’ve had it for close to a year when I became eligible for my workplace healthcare. I’ve only been able to log in and submit a survey. NOTHING else works. Very disappointed in the fact that it’s been like this for so long.
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2 months ago, KentOmaha
pence
New update is great!
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4 weeks ago, Richard Cocksman
Can never see my insurance card
App is full of bugs. Crashes randomly. Poor user experience. Higher expectations from a large company.
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9 months ago, Fun123456789****
Everything Disappeared
I can no longer view my card on here and nothing is working. So frustrating.
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5 years ago, kjwv4
It working today. Again.
I deleted this app once before, thought I would give it another try. Same problems as before... won’t load... takes forever... blah.
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2 years ago, Bryan07
Terrible app
Slow and outdated. When accessing card it loads a blank screen after multiple attempts.
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2 years ago, JASBOSJAS
App doesn’t work
I have tried numerous times to create an account and use this app - it just continues to say I do not have an active MM account - which is simply not true.
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2 years ago, Fire dipstick
Glitchy
Sometimes things work. Sometimes they don’t. When the app does operate how it should it’s great.
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3 years ago, Roger Fiser
They broke a good app
I don’t know what happed to this app. It was so functional, and recently became almost worthless. I mostly get blank screens now and thus no longer can view claim activity or search providers, etc...
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4 months ago, Ok computer 12345
Operations
The app has a tendency to lag while attempting to load claims summaries. Otherwise, not a bad app.
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3 years ago, Gore410
View card doesnt work
Really the best thing this app had to offer was that you could view/show your id card but you cant do that anymore... doesnt work
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9 months ago, Tking07
Doesn’t work
I can’t even log into it. It won’t let me bring up the keyboard to enter my information.
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3 years ago, Wizardion
Can’t login
It always says that my password is incorrect. Third time of trying my account was locked. Then I needed to restore it! Garbage!
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3 months ago, Don’t Work Silly
Chris
The only thing that operated was my ID cards all other options would show errors.
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1 year ago, unfortunate member
Framework update not working
App will not load to view any words, therefore I cannot access account info. Help…..?!
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2 years ago, noreviewever
Update failure
App used to work well until recently, cannot login after update.
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4 years ago, Working212
Doesn’t work.
Every time I try to use the app, I log in and it just stares at me or says my user ID or password is wrong. Won’t even let me try to reset the password.
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2 weeks ago, MedMutual ExpressScripts
Login
Challenging web sites, apps, overly complicated, locking me out, phone system nonsense, then talk to an Expressscripts rep who says I have to call medical mutual. Can’t login.
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8 months ago, Anonymous plrase
Benefits documents not available
It would be nice if I could see my plan documents on the app.
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2 years ago, kiwyyyyiiii
Horrible
The worst app! Always glitches and won’t even let you sign in. Useless!
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4 years ago, SnowBobby
Terrible App
It is so frustrating to start the app and wait. You hope it works but it doesn’t. It’s sits there and spins a doo-hicky. You hope, you pray, you cast a spell of goodwill upon the world and… nada.
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2 years ago, Chalen43506
Cannot log in
Enter all info, login button does not light up to let me log in.
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3 years ago, Hamilton511
Just doesn’t work.
App doesn’t work. Deleted and reinstalled. Still doesn’t work. Deleted again end of story.
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2 years ago, 6Stringer
Can’t log in after update
Title says it all. Can’t log in after update.
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5 years ago, njmolina.co
As garbage as their coverage
This app is a exact translation of their coverage- garbage.
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4 years ago, Nick Chem
App is crashing
App immediately crashes when launched
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2 years ago, Larsash
Login
Cannot login into the app at all
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3 years ago, Hawiianmoonglo61
Never works!
Sounds like a great app if it worked!!!!!!
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Description
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