I am new to MedMutual and was told that their customer service was good and now that I am utilizing their services I can tell you that everything I had heard was absolutely correct. The Customer service is by far the best I have ever experienced.
Kind of crazy that a company pulling in $2b of revenue a year can’t build a semi-functional app, let alone one that works as it should. App crashes constantly for no reason, many buttons on the main screen have no functionality or just start a perpetual “loading” status as a spinning wheel pretends to be working on pulling up your current claims. It’s 2023, an app this simple and lacking in any kind of complex design could be written by an 18 year old during a 24 hr hackathon. Good luck getting any use from this app on a first, second, or even third try.
Some days I am able to view claims and some days this crashes the app. Some days I am able to see my balances and other days it just spins and spins. I have not been able to view my ID card in over a year. The app acts like it was a successful event, but it triumphantly reveals blank space. Yes, my app is up-to-date and, yes, I have tried the functions more than once. There is no reason for this app to perform so poorly when it used to work very well.
Provider search doesn’t work. It prompts you to leave the site and then never goes anywhere. Nothing opens in the app, nothing opens in Safari. Same thing happens if I type the URL for their website into Safari, or go through a Google search and click on the link; the website just never loads. Pretty much what you’d expect from insurance companies and healthcare in the United States; things barely work, and are a hinderance to you getting the care you need.
To the IT department that runs the Medical Mutual Application, all I can say is the app is absolutely horrible. Nothing ever loads and there are blank screens throughout. Half of the time you can't even login because the screen is all white. As someone who's paying to utilize your service, it shouldn't be like this. Please grow the IT department at medical mutual and have them address this. Seems as if this issue has been ongoing for years and based on the other reviews, I'm having similar issues.
I wavered between 2 & 3 stars. Once I finally get logged in, the app works fairly well. Logging in, however, is a consistent challenge for both my account and my husband’s. I don’t have this issue with other apps. It will be a pleasant surprise when the day comes that I get logged in on the first try, without resetting my password.
I just downloaded the app for the first time, logged in, and am greeted with a blank white screen with a blank green bar across the top. I am able to access the three line hamburger button, but everything in there is blank except for the log out button. I’ve logged out and logged in and continue to see blankness. Wish i could make tons of money by creating an app of this quality. Wow.
The interface is outdated, slow, and non-intuitive. Performing a provider search kicks you out of the app onto the Internet website where you need to login once again. This defeats the purpose of having the app in the first place. I’m confident this review will amount to nothing as so many others have complained about this app without any changes made.
Others mentioned same since November and today December 31 same issue persists. I can enter all my info but the login button remains greyed out and unable to push for logging in. It used to work before. I called and was told they opened a ticket. Useless past two months
Absolutely horrible app, disgraceful. It's almost like private insurance is a complete scam, can't even make a basic app right. Whether it's randomly logging you out, crashing, terrible navigational logic and incapable of accepting input from password managers, med mutual should be ashamed of themselves for having such a trash app.
I have the most current version of the app and the most up-to-date iOS and the app crashes during launch every time I try to use it. The app used to work well, but now it is useless. I have to access my account via web browser now.
I got locked out of my account after two incorrect password attempts and was directed to reset my password. I entered my member number and DOB and was told I would get an email with instructions. Waited 10 minutes no email. Hit resend and got the message “something bad happened”. Real cute and not helpful at all.
Login button is greyed out! Cannot login !! No matter what I do uninstall reinstall…..nothing works! I am using the same login information as I do for pc. Can login to web browser no problem..app on the other hand doesn’t work!
I have the latest iOS and app version, and it does not open correctly. And login is very glitchy too. I deleted and reinstalled the app and still not working correctly.
The app is non-functional after the latest update. There is an initial delay and impartial load on launch. After logging in, the menus are empty and bottom buttons do not work.
This is an absolute garbage app. I’ve had it for close to a year when I became eligible for my workplace healthcare. I’ve only been able to log in and submit a survey. NOTHING else works. Very disappointed in the fact that it’s been like this for so long.
I have tried numerous times to create an account and use this app - it just continues to say I do not have an active MM account - which is simply not true.
I don’t know what happed to this app. It was so functional, and recently became almost worthless. I mostly get blank screens now and thus no longer can view claim activity or search providers, etc...
Every time I try to use the app, I log in and it just stares at me or says my user ID or password is wrong. Won’t even let me try to reset the password.
Challenging web sites, apps, overly complicated, locking me out, phone system nonsense, then talk to an Expressscripts rep who says I have to call medical mutual. Can’t login.
It is so frustrating to start the app and wait. You hope it works but it doesn’t. It’s sits there and spins a doo-hicky. You hope, you pray, you cast a spell of goodwill upon the world and… nada.
Welcome to the MedMutual mobile app. The app provides instant access to your health plan information and tools to help you manage your care. Do you: - Ever forget your health insurance ID card? - Wish you could find in-network providers or facilities from your phone? - Want to check how much a medical treatment will cost? - Need to easily view your out-of-pocket healthcare spending? Don’t sweat it. With the MedMutual app, we’ve got you covered. For more information about all the app’s features, visit MedMutual.com/mobileapp.
