Concerning that it found my dentist from my email. That means ANYONE could find which dentist I used just by trying my email. Sure, they couldn’t get into the account without additional steps, but this first step breaks confidentiality. Create Password isn’t integrated with iOS passwords suggestions. I had to create an entry manually in password manager which was fiddly since the website address is not obvious. They are not alone in making this mistake, but why? It seems so easy to get it right.
Can’t easily switch to other practices and can’t use the same email for the different practices
So there are a couple of dental places near me that I go to. I don’t stick to one because sometimes they just get busy. I’d like to be able to login to different practices with the same email but it just keeps saying that such email is registered for another practice and won’t let me register. Also there’s no easy way to switch to another practice. Essentially I can only be registered to one place at a time. Or use different emails. Very inconvenient.
My children’s dentist office uses Modento and all of my appointment reminders come through the app. I filled out all of our initial paperwork through the app. Since our first visit, the practice no longer shows up on the app as an option so I cannot confirm appointments, update forms, etc. Yes, they still use the service as we still get reminder notifications. When I click the notification from my screen it asks me to find the practice to get started and the practice just doesn’t show up. Incredibly frustrating.
Strive dental continues to give me excellent service. The staff goes out of their way to make me comfortable in a safe environment. Team work is obvious. Thank you all.
I shouldn’t have to put my social security number or pictures of my drivers license in an app. Countless companies are being hacked constantly, you don’t need this information in an online form for a dentist appointment. I’m tired of companies asking for us to put sensitive personal information into online databases with questionable security. We want privacy back.
This app is not working. Our new dentist suggested that we download this app to manage our account. None of the activation codes work, we keep receiving a message that they are invalid and I’ve received about 7-8 of them between text an email. This app does me zero good if I cannot even create an account.
I was forced to download this app so I can stop receiving spam emails from a certain office. Maybe the app and service are great but people shouldn’t have to download the app just to unsubscribe from spam email. Terrible execution, would not recommend.
The app does not recognize your email when keyed in. It does not send codes to your cell phone. Big fat failure of an application. Waste of time and energy to setup. Stay away from this as it might be corrupt and hurt your device.
App is not easy to use. Also lists functionality like paying a bill that are not in the app. I realize this may differ between Dentists but it shouldn’t be listed as a feature.
Just got this app referral from my dentist and it is awful. It would take forever to send me a validation code then say it was not valid. It would not accept my password when I finally was able to login, and after the validation code coming back as not valid again to reset my password, I just couldn’t care anymore.
Entered user name and PW. App want me to verify a code they text. Five minutes waiting, I hit resend, repeat again. Code arrives - enter- says invalid code. Repeat twice all codes invalid. Give up but codes keep coming in about 5-6 minutes apart. I stop hitting resend thinking it resets the timer and only the final code will be valid. I try each code as they arrive but all invalid. It’s now 17 minutes since the last one. Last was invalid and I don’t want to play this game any more.
Modento is a completely secure and HIPAA compliant application that makes the connection between you and your dental office dramatically easier. Secure payments, personalized notifications, insurance updates, forms, and consents- all through the app which is designed to be easy to use. Your dental needs are simple to manage and as transparent as possible, all in the palm of your hand. The best part- you will earn reward points for doing the same things you’ve always had to do... only now you can do them from the comfort of your couch and whenever works best for you. Modento is here to make dentistry as painless as possible. NOTE: You will be able sign up and use this application only if your dental practice is using Modento platform. Ask your dentist if you are not sure.
