Trying to access this on my iPhone 11 because I have FaceID and don’t have access to my password at this time. Thought I’d download my EOB in the 5 minutes I have before work. The app asks me, once AGAIN, to set my preference as to how to receive my EOBs, either by downloading it from their site or by getting it mailed. I want to download it and save trees. But it requires my email address in 2 fields and the pop-up keyboard completely blocks the address fields so I can’t see what I’m typing. I also can’t type it in my Notes app, for instance, and paste it in those fields because once again, the keyboard blocks that whole area and I can’t get the paste option to pop up. This is ridiculous. I’ve ALREADY set my preferences for EOBs, confirmed by the email I received yesterday letting me know that I had one ready for my review!!! Stop wasting my time and holding my information hostage to your stupid design, fix your app.
I need to find out if something is covered under my benefit plan and this app provides ZERO help. It will tell me which plan I am signed up for, it will download a summary document of THAT screen, but it will not tell me anything else about the plan. I dug through the menus for almost an hour, trying every link on the screen…useless! The link for recertification is an example. It says: “you may need precertification”. No way to do a specific search for the plan. Don’t waste your time!
Every time I try to log into this thing, it requires me to reset a password even though I’ve done it previous times. I also cannot find explanation of benefits anywhere, and when I get to pages that look like they might be it, they will not scroll up or down. It’s just frozen, I deleted the app and re-download it and I tried updating and all of the things that you’re supposed to do and none of them work for this app.
If I could give it less than one star, I would. This is the worst app I’ve ever used, which is so disappointing since it’s an important app - dealing with health and insurance issues. It is not mobile device friendly, the chat works less than 25% of the time (I’ll have a message typed out, asking or answering questions, and it freezes up - won’t let me type). And it’s certainly not user-friendly. Improvements need to be made.
Whoever developed this needs to find a different career. This app is beyond terrible. I can’t believe an app this bad exists in 2022. How does 90 degree benefits not have a decent app developer? Nothing works properly. Keyboard blocks options and you can’t make it go away. Pages don’t load. Icons are comically small and you can’t read them at all. This entire app is unusable.
*** IMPORTANT: If you do not yet have an account with a username and password on your member benefits portal, you must have your Registration ID in order to access the mobile application. Please contact your human resources / benefits manager in order to obtain your Registration ID if you do not know it. *** Install one app to access all of your health and wellness plan information and programs. Here you can manage all areas of your health and wellness plan, offered by your organization in one place, in the palm of your hand: BENEFITS – Enroll and change your benefits - Edit your beneficiaries - Find doctors in and out of your network HEALTH – View your medical and pharmacy claims - See your insurance ID Card - Review plan documents WELLNESS - View rewards you can earn - Schedule with a health coach - Play health games and complete health education modules - Sync health data from over 150 mobile health devices and apps, including Apple Health, Fitbit, and Garmin - **Integration with your Apple Health app** Please note: the exact features enabled for you depend on the features selected by your human resources / benefits manager.
