Daughter had a 4 night stay in an in-network facility. Have paid for this plan for few years, was only paid $100. This extra insurance coverage is a JOKE. I do not recommend anyone purchasing as it will not pay out for time spent in hospital. They claimed the stay was for observation, but it was for pain management. Had CT Scans, blood work, etc. they claimed was for observation and would only pay out $100. If this is the case, all hospital stays could be claimed as “OBSERVATION”. Just don’t recommend this insurance unless they make good on their claims to help with expenses incurred for a four night stay in a hospital. This site does not help and neither do the people you have to speak with at AETNA that have trouble speaking English clear enough for people to understand. I’m starting to see why this insurance isn’t accepted everywhere. Also have trouble finding in network providers (who are reputable) in my area. If AETNA correct the claim and compensates based off of a 4 night in hospital stay, I will revise this review to reflect their correction.
I have a claim showing Pending for 12 business days. Every day I check to see the progress and when I expand the view - it’s blank! I also tried to use the chat feature. I can’t see anything I’m typing and when I hit sent it doesn’t display in the screen and I get no response. It says it’s compatible with an iPhone but clear it’s not. The claim before this one was only processed for one day. It finally showed completed and showed me what I was getting paid on. It showed 3 things. The amounts didn’t match what I was paid. So I logged in thru my computer and 4 things were paid. Absolutely worthless app except to maybe file a claim and even that is iffy and you might not get fully paid.
The app moves slow and flat out doesn’t load pending claims so that you can view them. It also doesn’t allow you to go to documents and upload any files to support your claim. They then claim that it takes 24-48 hrs to update the claim when you email documents. After calling several times and sending the claim documents 3 times, they finally paid a small portion of the claim worth. It seems that every process involving Aetna is slowed down to keep from paying out claims. Stay away from this company!
This app is not a scam — when I logged in it showed the same claim information that I see when logging in on my laptop. However, the UI is very outdated. For example, it won’t let me upload a PDF that is saved on my phone because it’s not in the Photos app. This is very disappointing.
This app seems like a scam, none of the forms work, they always say that information entered is incorrect. I have a doubt that they somehow collect your data behind the scenes. Don’t recommend this to anyone! App itself shouldn’t be on App store! Before entering your SSN or login information be mindful of your privacy.
This App never works for me! Every time I try to login it doesn’t take my information. I try to retrieve it my user ID and password and I get a message that I already have an account. Try logging in again it doesn’t recognize my Ss# not my ID and password. It frustrating and a waste of time.
I’ve reset my password several times and it never lets me reset from the app. I get to the password page and get stuck. I follow the password restrictions, 10 characters, one capital, one lower, no symbols and a number. Doesn’t work.
I tried to create an account on the app, and it managed to break my regular at Aetna login. Went to their website and used the password I created in the app and had a much better experience. Skip the app and use the website.
Every time I try to submit online I get an error message. I am trying to submit two claims and one was successful and the other is not. Unfortunately I won’t be able to submit another claim today.
Can’t view details or upload documents on pending claims
Makes it very difficult to get required forms uploaded or view claim status on any pending claims app just goes blank and continues to load in a loop to blank page. Terrible support.
The app needs development and improvement - Landscape view on iPad - More up to date screen display of questions. - Icons and overall user interface doesn’t have a good feel and look.
It doesn’t work. Unable to view claims. Unable to use Contact Us feature. Receive an error when trying to use for either activity. Who do I call to get help?
This app does not work. When I go to login all I get is a white screen. When I try to access on a laptop, it says that it cannot submit my request. How am I supposed to submit claims??? Total scam.
Attempted to register and could not “continue” once I entered information. And I see others have had the same problem. Apparently bug fixes did not work.
I installed the app and tried to register. Filled it out, hit continue and it does nothing. Tried repeatedly and nothing. Went to website and worked well. This was on an iPad.
This app was garbage when it did work, and now I can't even log in. I enter my username and password, the screen goes blank, and after several seconds I'm back to the login page.
I was able to register online, through the computer. But, when I try to login using my username and password on the app, it would not recognize me? Why when I login on a computer using my username and password it will let me login. Trying to give the corporate a call to see if they’re able to remedy this situation?
Discover a smarter, simpler way to manage your supplemental benefits. With the My Aetna Supplemental mobile application, you can conveniently manage your benefits from your phone. FEATURES • View coverage and benefits • Submit and track claims • Contact member support • Sign up for direct deposit • Upload documents - Simply take a picture with your phone and upload • View and download plan materials or forms from the document library • Receive claim reminder notifications ABOUT AETNA SUPPLEMENTAL Aetna is one of the nation's leading diversified health care benefits companies. We serve an estimated 38.8 million people and provide them with the support and resources they need to achieve their health ambitions.
