If you have managed to save a payment method, you can make a payment. The scan credit card option does not work. Entering another payment method such as a credit card “cannot be saved at this time”. Well that’s helpful. :-( Make an automatic payment via credit card, “cannot be saved at this time, please try again later”, but there is no later time that works!! You would think the owner of this app, Humana, would want to make receiving payments work and easy, but not in this case. Why is that?
I’ve had the Humana app as long as I’ve had Humana, about 3 years now. I’ve never had a problem with the app. Everything opens the way it’s supposed to. Updates of stuff I did at the dr are pretty quick to show up. No issues worth noting. Regarding people who bash the app with 1-star and 2-star reviews; take a closer look at what they’re saying. Many of them give the app a low rating because the app doesn’t do something they think it should, call Humana on the phone, and then give the APP a low rating because they got frustrated on the PHONE CALL. True, the app doesn’t do absolutely everything. But it’s an app! If you want 100% access to 100% of everything, just go to the full website!
This app is designed in counter-intuitive ways. It's not as bad as the Centerwell app, but it's also not even as good as the Healthy Horizons app. The main issue I have with it is that, while it will load billing and payments (basically, recent medical appointments), it will not load anything about my plan or benefits. It seems to have incredible difficulties accessing its own database in a way the website doesn't. Why are there three different apps for Humana? There doesn't seem to be much reason that they couldn't all be integrated. They have similar UIs, similar issues, etc. They have the same login, when and if it works. Once you log in, what's actually in each app is incredibly simple and bare bones (albeit using nonstandard and counterintuitive navigation and UI). There is no good reason for this to be such a circus. :(
This app does not update Medicare stages. I fully met my deductible and when I sign in on the computer it shows me so. This app still says I’ve met zero dollars of my deductible. This app does not correctly show pricing. I was prescribed a new med and the app said I would pay $300 for 90 days. When I signed it online it said I would pay 680 for it for 90 days and that’s what was charged to my credit card. So I no longer use the app as it just doesn’t update. I waited untilthe end of the month to see if it just updated once a month, but new month and no updates. I also cannot use the price estimator on the app as it is not accurate and does not agree with what you get when you sign in on a computer. This is really an issue. Position here. Have use lots of healthcare and Medicare apps both as a provider and as a consumer. This app is a fail.
Humana keeps pushing paperless. I’m all for that, but not with this app, which only works 25 per cent of the time at best. Alerts you to notifications and can’t load them. Has no listing or details of individual claims, only a total dollar amount for all claims paid. Their “deductible met” bar graphic shows I’ve met zero of my deductible which is completely inaccurate. The set up for FaceID was buried in the account settings — I have had no other app that does that. They all allow you to set up as part of the initial sign in — you don’t have to go hunting through the app to find the buried toggle button like it’s hidden treasure. Wait, did I score points for that? Did I outwit the Gorgon? Maybe now they’ll let me see my notifications! I think their developers should go back to developing gaming apps, not productivity apps.
The App does not allow you to ask FAQ’s frequently asked questions, you HAVE to cal and work your way through their phone tree, if you figure it out you might be able to understand the person that answers with a heavy accent! ALSO, shortly after signing up the website had a problem, I could not sign in. Wanted me to create a new password! The HUMANA, RxMentor, and Humana Pharmacy all use the SAME password, HUMANA knows it but customers don’t, took more that a week to finally call, because I could NOT sign in, I called and got someone to have me change my password! If I did not ask her if this password would work for other Humana sites, I would have been rejected AGAIN and AGAIN, trying to use the original password! Try and get a person without a heavy accent is impossible!
I’ve had Humana for 3 years now, the app is workable and I sometimes have to search for things but usually find them. One thing I’d like to see is approvals for services doctors request but other than that the app gives me what I need. I am pleased with Humana as a whole! Great job is far! I would like to receive plan changes by mail when open enrollment comes around and maybe a letter stating I will be enrolled in the same plan for the following year if I have not notified Humana I’m changing plans. Good on ya Humana!!!! Thanks for you great service!!!
I really like this app because it gives me g instant access to my health insurance information as well as when I saw my Dr.s last & what was discussed. I can also pay my penalty fee here, for not having a health plan with pharmacy benefits before I joined Humana. My main message here is that Humana is the best health insurance plan I’ve ever had, & this app is great tool to have when looking for a Dr., finding what you’re covered for, reviewing past claims with Dr.’s & the pharmacy. & many other health, vision, & dentist information.
I recently switched my med plan to Humana from Aetna to be able to utilize a specific medical group. The Aetna app had just about everything you could possibly need as well as easy log in. The Humana app offers very little and even when selecting “Face ID” it never actually retains the information. Every login requires you type in user name and password which no other apps I use for anything require. I’m thinking about changing providers once again to have easier access to the information I need. This is particularly challenging for those, like me, who are visually challenged. In this day and age this is inexcusable.
I’m trying to get my policy so I can go to the dentist. I applied online with all my personal info and a credit card. I got an email saying look forward for a decision letter. It never came and I’m calling customer service. Well, bad idea. I called them for three days straight with no answer. It’s a automated system that supposed to connect you to a person and it doesn’t, it just rings until you give up. I finally got someone on the phone this morning and he put me on hold for 20 mins until the call unexpectedly ended. Worst company because of their customer service. I don’t know what kind of service they have because I just can’t make it that far to even get a client ID so I can visit the dentist.
Suddenly there was an extra letter in my email. I made a phone call- it was corrected until I went in again and had to re- password on the app. Tried again a month or so later and had the same problem. Next time used the online site and had the same issue. The 3rd PE reset is ridiculous. Oh, and intern each I received 3 letters telling me my email was incorrect. I hadn’t been on the site to do anything until I got the letters. So who is changing my contact information? Or is there a hacker on staff?
My name is Mir F Ansary, I have a disable person with Dementia’s and Human Medicare choice PPO is not the right choice for me and I know that my dementia’s is not curable and I know that I won’t live for so long, my life is short and they denied my medicine and they don’t cover it I don’t have the money to pay several hundreds for my medicine and they are offering some thing else which is the side effects and lower dose, when effects my other medicine and my brain 🧠 and I know my brain is not functioning properly as a normal person and I forget things and my wife file for divorce and I am waiting for the final divorce papers… and I have more issues with my doctors and Humana Medicare and I am running out of medicine tomorrow and I don’t have any other choice to fill a Lawsuit against Humana and my doctors … the final thing to say is enough is enough, you pay tons of money and on other things but you won’t pay for my medical and Medication 💊? Everything is just business nothing personal right… We well about this in court and Media of course Mir F Ansary
For starters the bug that was mentioned by other users about the digital ID not saving to photos appears to be fixed even though it was not mentioned in the last update notes. This developer is incredibly responsive and open / receptive to feedback. I requested the option to save my digital ID to the “wallet app” and the developer was very open about the request and was told it is on the roadmap. I know app design is more difficult than most users realize but this team appears to be sincerely devoted to improving their app.
I use this app for my mom that if it weren’t for me she would have a difficult time navigating it. What I see that is missing is a Frequently asked Questions tab, and also a chat box for things you cant find on the app. As for the OTC section I would like to see a link to shopping from an online catalog for mail delivery. My OTC section of another insurance has a scanner window so I can scan the product and see if my card will cover it. Humana doesn’t have that and there have been times when we’ve had to ask the cashier to remove those items from the final sale. That takes longer and folks behind us don’t appreciate it. They forgive us because my mother is 91. NEEDS -FAQ -Link to online OTC catalog -OTC scanner to select products -Chat Box Thank you
Sometimes the app allows me to look at pharmacy claims but other times it tell me I don’t have pharmacy coverage. My dental claims show up but only the last few months. I don’t check the vision claims as often but there I also get that I don’t have vision coverage. For the record, I have medical, dental, pharmacy, and vision coverage with Humana. UPDATE: the issue with pharmacy coverage still has not been resolved. SECOND UPDATE: the issue with pharmacy coverage/claims still has not been resolved. What does it take? I should point out that the same inconsistency occurs on the Humana website. Humana fails customer service.
As far as Humana, i’d just like to say THANK YOU for the masks! Very high quality and a nice surprise. As far as the app, there’s no way to just submit feedback through “the app”, meaning i have to open my email on my phone. In related news, the contact us portion of the app shows icons for phone and mail, but there is no actual email address. This review could’ve just been a quick and personal thank you note to the company, but instead i have to leave public comments and give you gold stars.
I have Medicare Part D. Every single drug I enter says ‘Not Covered’- including ones that I just filled and ARE covered. Also annoying- I can only search for a medicine based on the first three letters of its name. While I usually know that, I don’t for every med-especially vaccines. I need a Tdap, for example. I don’t know all the brand names for those. The deductible shows me at $0 even though I’m several hundred in. For pharmacies, it won’t let me maintain a list of frequently used. Instead it wants me to share my location- which isn’t helpful if I’m not near my pharmacy. I tried contacting the mobile developers as suggested. No response.
This app is garbage. Keeps taking excessive amounts of time just to do the most minor thing. All I wanted was to look at the list of medications covered. This alone has taken over an hour. Keeps starting me over, refreshing, kicks me off the app, etc. I gave up on signing in cause of how long it took(had to get that handled by calling instead, so hopefully that worked, not holding my breath on it though), and cause it said I don’t have to be signed in to verify what’s covered. This thing needs to be fixed cause this is unacceptable. Might as well just call into Humana which is what I’m going to do. I’m not using this thing again.
You need the app to access all the related apps and find out about your account, but it’s terrible. Sometimes it doesn’t work, sometimes it locks you out, other times the related apps don’t work. You can email them, but there’s no phone number to call to get help with signing into the app. Update: Whatever meds I had on the app is now gone and I have to put them all back in. It also doesn’t show all the appointments that I’ve had or anything I’ve completed with my doctors. It only shows the PT I’m going to. Everything else related to my health is now gone. Really a worthless app.
They have providers un this app that haven’t been in business in my state for years, let alone some health organizations are listed several times and when you use them, they are out of network. The company as a whoke has been the worst company I have had to deal with to date. Can’t wait till October to get out of this backward company where their customer service cannot be trusted in giving you the correct information because nobody knows the correct information. You can calk three different agents and get three totally different answers. All I can say is NEVER AGAIN!!!
The app is easy to use and allows me to show my insurance cards easily when needed. Minimal lag switching between tabs and shows all my coverage information and lets me search easily for any INN providers. The issue I have is that I cannot for the life of me find where to pay for my claims! I used to have UnitedHealth and I'm so used to having the pay button next to each of my claims.. I can't find it anywhere on claims tab on the tab. This means I'll have to try and remember my login online and pay via the website.
This App is useless and I wouldn’t be surprised if they are charging big bucks for it. You can’t see details of prescription coverage, you can’t see any referral information, you can’t see any billing information, and more. I expect an App that is supposed to be my “go-to” place for benefits, coverage, and anything else related to what I’m paying for to actually be a place for information I NEED! I have to wonder if this a cover for a fraud ring there is so much missing.
If I could give them a -10 I would! From the time joining Humana and installing the app, I have had nothing but trouble trying to sign in! After setting up account on the app, I would not be able to get back in. I have deleted and reinstalled numerous times so I could start over with different info but if I might happen to get logged in it was only by happen stance after trying too any times to mention. I have had to change my email, my security questions, my password each time I might get in the app; I have entered my Humana # along with other identifying #s, and it said I was wrong. THIS IS THE MOST USELESS APP EVER DEVELOPED!!!
I was not sure what to expect, but once I got all the apps in place, information and a. Was have been spectacular. This is almost nothing I can’t do or find out about with the information available. Good job Humana and thanks for the additional support during the Covid19 concerns. I would recommend Humana to any of my friends without a moment’s hesitation!
The app is in a great way for me to keep track of who I have seen and what charges are being placed against my insurance account. The app is also great for having my card on file in case of emergency because I always have my phone with me but not always my wallet. Overall, it’s a great tool to have on hand. I highly recommend downloading it!
An order was shipped to my home address 2 weeks ago. Tried tracking package thru Fed Ex and all I could find out package is somewhere in transit and they were not sure when it would be delivered. After four attempts to talk to a human person at Humana they were useless. Since medication was a controlled substance they would have to get in touch with my physician before they could ship me a replacement. So we are talking approximately 5-10 if not longer days before I receive my medication. Will unfortunately start using my local pharmacist for all my medications.
For a major health care company, this app doesn’t work. It is not current, does not update your prescription information. Here it is June 2023 and there is no information for the current year. You cannot check your total out-of-pocket spending or see what coverage stage you are in. The drug information is not updated, current, or available. Humana must have laid off too many IT people. The only way to get your information is to call Humana directly and speak to a claims representative. This app must be using Radio Shack computers. I do not recommend this app.
This application is not reflective of the information before download and next to impossible to use! Ordering OTC items were not sent and show no items ordered. Medications showed sent were never received! None of this information shows on the app. All medications that was ever prescribed shows with me expected to indicate what I no longer take, it is evident these prescriptions were intended for only till the medicine was completely taken no refills. This program should be able to remove such items without my input!
I’ve had Humana for 4 years. I find the information I need on the app: in network providers, claim status, and pharmacy information. I probably wouldn’t rate the phone support 5 stars but that’s mostly a function of the fact that Humana doesn’t give their phone agents the information or discretion to answer a lot of problems. For me, the app does what it’s supposed to do.
I have been trying to check to see which providers are in my network for over a month…. Every time I go through typical diagnostic procedures since I cannot get the Search Engine to find a practice near me. The app is practically useless for anything other than pulling up your user card. Since I’ve joined Humana dental, I have tried to find a reputable dental practice and it’s been such a hassle. I’ve called twice and they only gave me names and numbers of the dentist offices immediately located to my house, and none of which have good reviews.
This App is worthless and the people who discovered it are worthless and the people who administrate it are worthless too. My cousin can change his personal info in his profile but I can’t and it’s the same app. Humana claims you can do everything on this app; I challenge you to try it and discover why I am so frustrated with them. Humana has lost its customer service 2-3 years ago and they are losing customers left and right. I should had left them years ago. I had no one to warn me about Humana ; so here we go....STAY AWAY FRM HUMANA OR YOU WILL REGRET IT...If you join now it’s your fault simply because you have been warned...GOOD LUCK
The updating of data in this Humana app is very poor, inaccurate and limited. There is a page where it indicates that you can set up a list of your prescriptions but the list is already preset with old data, you cannot add or delete anything. On another page, there is also a list of your outdated medication and there is only one button to confirm that you are still taking it. What a joke! Isn’t there any mobile web technician who is knowledgeable who is in charge of this?
The plan is great, the app not so great. I was called two day getting information on my prescriptions then log in and there is only three prescriptions that I need to transfer. I did find my prescriptions (no easy) but the information I gave was not there. I have had well over my out of pocket dental work after my enrollment, two months ago, the app is only showing my out of pocket at $16, I paid way more than that on each of my three visits.
App and web designers should be in prison for fraud. There is and has been for quite a long while major problems with web site and the app. The doctor I am seeking swears they are blessed by Humana but I can not even after many attempts using different search parameters locate them in the find a doctor tools. And this isn’t the only one! Slow, buggy, at times unpredictable and unreliable. This is a billions$$$ dollar company. Park the jets for a week and use the savings to fix this garbage. Shame on you!
This app only worked for me the first time to register and hasn’t worked since. This is ridiculous I have tried multiple times and always get an error message …We are unable to log you in right now. Please try again later. You can change your password successfully and it it still doesn’t work 👎🏻👎🏻👎🏻 Also, doesn’t work for face recognition. This is pathetic and sad for people on Medicare looking for their important information and can’t access it! Fix this for Medicare patients!!
Doesn’t keep track of anything on the deductible bar graph and since that never updates, it also doesn’t know what stage of Medicare you are in and that makes a huge difference in med costs so then the med cost lookup feature is also useless by default. 3 strikes, you’re out! Terrible app. I’ve made the same review for the last 3 years and contacted app support for the last 3 years and they still have not fixed the above issues! Good insurance and good quality but app is essentially useless.
Humana's app is fine - as far as it goes. And for some, that is a limited journey. On my phone and tablet, the app *still* cannot update Rx stages and deductibles for Humana Pharmacy, despite being a 'dashboard' option. This means you must login online through a browser in order to access this information. And this means you're already online with full account options, effectively negating any need for a shiny, green-themed, app in your pocket or purse. The app is very pleasing to the eye.
Fantastic experience, not sure at first, however I’ve been guided in the right direction from the representative. The app after updates never works any longer with facial recognition, you have to reset it all over. This is the only annoying feature in my opinion, otherwise no problems, I’m very happy with it.
Yet I can login on my Imac. And can login using Safari on my Iphone. But the app on the Iphone fails. Right now ignoring to call Humana if I think I received the message wrongly. As hoping once the first payment is allowed to be made online that the app will consider me covered starting the 1st of January. Not chasing too many rabbits right now with the app. Oh and my login info is saved on my Iphone so its not my putting in the wrong info. Truly expect better from a large company with their app working as well as the browser does on my Iphone, if not better.
I’d be thrilled if I had to eat crow and apologize for this rating! However, the app tells me there are no providers. That’s not true. So I call the phone line and spend a ridiculous amount of time trying to get past the chat bot to a person which didn’t happen today. So I let it tell me there were many providers, would I like it to read it to me? No. How about emailing it? Sure! Well then I get an email with crazy Cisco security that throws me into an infinity loop to register. I was never able to register to read the list of providers. Please fix this app.
Needed to find a provider. Opened app to do a search. Located one in my town and called them right away for an appointment. I had misplaced my card but with the app on my phone I was quickly & easily able to access my insurance details with all the info my provider needed! The app is easy to navigate
I haven't been able to run this app through its paces as much as I would like, but I am going to start trying to do so soon. Anyway, until this most recent update, this app was completely inaccessible, which was frustrating as I am a Humana customer. Now that the app works with voiceover, I am very happy that I can use it independently.
This app works great for seeing your claims, and put me onto the Teledentistry app which was very useful. However I have yet be able to load my ID cards, the closest dentists that accept my plan. Thought it was my connection but I’ve tried several different times at this point. It’s aggravating.
The app seems to work flawlessly when the activity benefits the company. I’ve been trying to file an appeal against their drug ruling. After entering all the information into their little box, which precludes copying, I pressed the button to submit my appeal. The screen goes blank for a few seconds then comes back with the message “SOMETHING HAS GONE WRONG AT OUR END”. After a short time the screen goes back to the beginning of the START YOUR APPEAL page. Everything is lost!
What a mess. Twice this year my husband and I have had the Pharmcy deductibles zeroed. Currently we are supposedly, according to our online accounts, both at 0 out of $4660. My husband uses 2 insulins so guess what. He went into the donut hole with way to check and keep track. When I called and reported this I was no one else has had this issue and to delete the software and reload. Well guess what, it still doesn’t work. Will not be using Humana next year for sure
If you try to write review inside app they have a duplicate App Store screen, not the actual apple App Store Face ID has been a horrible experience. They have launched a new app and various updates. None fix the Face ID and sign-in issues Remember user name doesn’t work After entering user & password tap Face ID Then go into app settings Turn on use Face ID Next time Face ID doesn’t work again Also at sign in If user or password is incorrect app just closes No warning No indication pw or user is wrong
I won’t bore you with the reason why, but I need to take about a dozen medications daily. Switching to Humana online has helped me so much. They really stay on top of things and make sure that I have my medications when I need them.
Really disappointed that I went to pharmacy and was surprised with a copay, when I have never had one prior. I am not able to even see the copay tiers so I know how much to budget for medication. Due to the totally useless app and REAL customer service I have switched to a different company which offers more for my money and actually could supply me with Dr’s names in my area instead of getting a link that wasn’t even close to me or be told to search with the useless app.
As a caregiver this app sure makes things easier to keep up with. A lot less papers, and I still can look at the bills. Prescriptions in the same app made tht better as well. I had a list when I had to take my LO to the DR. Transferring is easy. Humana has it going on.
I have an idea…rather than the nice responses or opinions as to what we should how about actually doing something about it. I do hope you realize that responding to a review, however nicely it’s done, only makes your customer service look weaker. I’m so sick of seing “Login failed. We are unable to log you in right now. Please try again later”. Why on earth would I do that since I cannot remember the last time I encountered anything different? I have had to reset my password more on this app than all of my others combined. Please fix your app. FIX ALL OF THEM. HUMANA PHARMACY AND GO365 ARE JUST AS BAD. Tried for months to sign up to Go365. It’s really ridiculous. Don’t bother responding to me because I’m not going to waste another second of my time because the issue lies within your apps. Thank you
MyHumana provides quick and easy access to your Humana insurance information. Coverage - View important information you need about your plan details, including deductibles & balances. Also view information for dependents and other delegated members covered under your plan. ID Cards - View, display and fax your Medical, Dental and Pharmacy ID Cards. Drug Pricing - Get pricing for your prescriptions at local pharmacies and find cost-saving opportunities through Humana Pharmacy. Pay My Bill - HumanaOne members; make one-time payments, set up recurring payments, add/edit/delete payment methods, view payment history and invoice details Claims - See your latest claims, their status, summary and detailed information. Provider Finder - Find a doctor, pharmacy, dentist, hospital or urgent care center. Search by name, specialty, ZIP code or current location.* Profile - View and edit your profile information (depending on your plan, certain fields may not be editable) * Requires location sharing enabled on your phone. Continued use of GPS running in the background can dramatically decrease battery life.
