I just made the switch to Independent health starting in 2023. I had been with blue cross for 6 years. Blue cross was bought out by high mark and things really hit rock bottom from a customer prospective. After talking with my employer about health care options I chose Independent health. What a difference! Less wait times to talk to an IH rep, great app, great member benefits. My family and I are very impressed! Keep up the good work Independent Health!
This site is hard to navigate. It you go back you get kicked out. I was placing an order fro OTC’s and got done with one section and tried to go back to order off her stuff and got put back to the beginning.
When I try to log in I either get "can't connect to server" or just the infinitely spinning wheel. Occurs whether I have an LTE or WiFi connection and all other apps are working so definitely a problem with this app specifically.
Independent Health’s free MyIH app brings members the RedShirt® Treatment whenever and wherever they need it – with the convenience of finding a doctor or provider, access to their member ID card, benefits information and more! Serving all of Western New York from its home in Buffalo, NY, Independent Health is a not-for-profit health plan dedicated to helping members get and stay healthy. Learn more at independenthealth.com. App Features: Find a Doctor – Search for a doctor, specialist, pharmacy, hospital or urgent care facility in your network quickly and easily. My ID Card – Access your member ID card to view and share at doctor appointments or whenever needed. My Benefits* – View plan details and benefits – right on the spot – for everyone covered under your plan. My Deductible Tracker* – Check your status and always know where you stand in meeting your in-network deductible. My Doctors - Access, manage and update your primary care providers. My Claims* - Check on the status of claims from your account – including provider details, cost share and Explanation of Benefits documents. My Documents* - Review your personal plan documents, contract, and statements. Secure Message Center - Receive and view your secure messages from Independent Health. Health Extras* - View your Health Extras balance and monitor your activity. Health Apps* - Access to tools and resources to help you better manage your health and achieve wellness goals. Live Chat* - Chat with a member services representative about claims, benefits or any question you might have as it relates to your plan. Safe and Secure – Create an Independent Health member account in the MyIH app or use your online member account to securely access your personal information. * Available on select plans.