Popular Apps myPacificSource

myPacificSource

Name: myPacificSource
Rating: 2.47826 (46 reviews)

Health & Fitness

View in App Store

Rating

2.5 (46)

Size

33 MB

Age rating

Current version

1.8.6

Price

Free

Seller

PacificSource Health Plans

Last update

3 months ago

Version OS

12.0 or later

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User Reviews for myPacificSource

2.48 out of 5

46 Ratings

2 years ago, Austin Go

Make the card available in wallet

Downloaded to Have it added in my digital wallet

1 year ago, Pax Orbis

Please create same portal features for OHP patients

OHP patients cannot see any of their personal information, visits, claims etc…so there’s no point in using intouch unless you have their private insurance. It’s literally the same general info as on the website (handbook, find a doctor etc..) Sad, the same importance is not given to OHP patients. This would help not only patients to see how many specific visits they have left and so forth, but also save the Pacific Source phone operators lots of time in having to take so many calls to clarify such things.

5 months ago, frankinweenie

Terrible!! Terrible!! Terrible!!

Yes this app is terrible! You can’t view claims only EOBs. Can’t figure out how to add spouse to account to view their EOBs (or their claims). We have coverage through another carrier as well and their app is 1000% times better. Not only can we view coverage, and find a doctor on the other app, but we can view claims history too (for everyone on the policy)!! It would save so many phone calls to Pacific Source CS if we could just see all of our claims while using the app! Get it together Pacific Source!

6 months ago, Lisaji108

TERRIBLE DESIGN

I used to critique websites in order to make some pocket change. This is one of the most user unfriendly designs I’ve seen. The search feature is overly complicated and doesn’t give the results like it should. I’m on an iPhone 7. I should be able to put in my insurance ID number, the type of doctor I need and get results. I should not even have to put in my insurance plan because my ID number should be enough.

3 years ago, Verde_Boy

Hard to READ!!

The app itself is great to use and navigate.. if you can read it... on my phone it shows a BLACK background with DARK GREY lettering.. my HR at work and even the Doctors and Nurses have to struggle to read anything.. it was either a large oversight or just Lazy designing... or Pacific Source just doesn’t want us to use benefits... Great Company POOR app design...

3 months ago, KitCat769

Love the electronic ID card

Love the electronic ID card, don’t need to search in my purse for my card…

2 years ago, tman player

Find provider feature doesn’t work

No matter how broad you put the criteria it doesn’t find anything. All the app is good for is tracking your deductible and seeing what is covered

1 year ago, Lunicrows

Worst

You have no access to anything important, can’t set appointments or even find out who your doctor is, seems PacificSource is waisting my time on purpose with this app that does nothing real,

7 years ago, Big Boy 18373959

Goods and Bads

The new version is much better than the prior. The layout is much better and you can view EOBs... However this is where the "bad" shows up. Unfortunately the EOBs are grouped together in an unknown way. I suspect it is by Paid Date or maybe even the Location. but I'm not sure because neither of those fields are listed. This makes finding an EOB for a specific visit very difficult. The EOB groupings have a line that shows the first service date and the first provider. Below it lists just the total number of additional service dates and the total number of other providers. So to find specific visits to specific doctors you may have to view every single EOB to find it. What would be better is if it listed all visits by service date. Or have then grouped under the billing provider. Actually listing these fields and the paid date field would be helpful. So it's a great new feature but one that doesn't as well as it should. Aside from that the app works pretty good. It's great to have a digital ID card (even though you have to give your entire phone to the receptionist so they can scan it. If you have PS insurance get this app but don't think it has replaced InTouch yet. Maybe next time n

5 years ago, BMB7861

Still crashes.

Multiple delete/reinstall, and still can only open the app and it crashes immediately when clicking on something STILL. Deleting permanently.

9 months ago, Kate Clambake M.

app simply does not work

The app does not work on my iPhone. It is frozen on the first step, “select your plan” page making it impossible to use. I see many other people have problems using this app, given the very low rating. It is important for people to have access to their explanation of benefits. PacificSource: Please have the development team fix your app. Thank you.

3 years ago, Mr. Ozzz

Alright.

In the “Find Providers” screen, it doesn’t let me change my location. It takes me to the “Specialities” screen instead! Ugh.

2 years ago, mcom61

Doesn’t work

I created an account and logged in. Looked around a bit at coverage. Then it crashed and I have been unable to log back in.

4 years ago, pjhughes02

Too many issues to make it worth using

Can never view EOBs; gets stuck in a loop trying to load information and you have to force quit the app.

5 years ago, PhraminP

Provider search function crashes the App.

Provider search function crashes the App

2 years ago, Randall McGandy

No web based interface, forces you to use app

I can’t even log onto my account online as it directs you to use the app.

3 years ago, Whatswrongwithyouall

Newest version of the app keeps crashing

Since I updated the app a few days ago, it crashes when I try to open it. Please fix asap.

5 years ago, micky and mary

Crappy app

Never works. If you want to save lives and hassle fix the app that keeps closing and crashing.

3 years ago, Fropolean

Not helpful

The handbook doesn’t load for Columbia gorge area. It’s nice to have my ID card but other than that the app is pretty useless.

5 years ago, Mutil8N8M

Worthless app

App loads slow and crashes constantly.

2 years ago, Fong55

Won’t load

Waste my time today

9 months ago, bexgbex

Doesn’t actually work.

Can’t download the member handbooks.

3 years ago, Nytruong

Garbage design

Like the title, this App is a Gabage design. I am not able to read anything from the dark background of app.

6 years ago, kitty kat 1100

Missing info

The app does not list all family members in plan so I am unable to see benefits, how close deductible is to being met, or pending/completed transactions. Also lists all medical procedures as No charge, although it would be nice, it is completely inaccurate.

6 years ago, Denjar Mariray

Issues logging in.

For the past week, I have been unable to log in using this app. I have gone onto the website and updated my password and verified my username is correct but when trying to log on the app I keep getting a wrong username password error. This is irritating as I like to keep track of what is going on with my insurance information.

9 years ago, Lifelyrics

It Works!

My ID card and basic benefits with a nice search for doctors near me!

9 years ago, CJC Oregon

GREAT App!

Love the benefits tab, very helpful and convenient!

Description

You can stay “InTouch” with your PacificSource coverage, no matter where you are, with our free mobile app. Use myPacificSource to: •Access your ID card at all times. •View your explanation of benefit statements. •Access our 24-Hour NurseLine. (No login required!) •Find a provider or hospital. (No login required!) •Check your deductibles and out-of-pocket totals. •Check previous and current balances for your Flexible Spending, Health Reimbursement, and other accounts. •Find out which services are covered, and how your plan pays for them. •Check on the remaining number of office visits or dollar amounts available for certain provider services. To get access: •Download the myPacificSource app. •Log in with your InTouch account user name and password to view benefit information and download your ID card. Visit PacificSource.com for more information and to sign up for InTouch. About PacificSource PacificSource is an independent, not-for-profit community health plan that values partnership, service excellence, community, and personal relationships. Founded in 1933, we have a reputation for taking great care of people. We deliver healthcare solutions to businesses and individuals throughout the Northwest.