myPacificSource

Health & Fitness
Rating
2.5 (46)
Size
33 MB
Age rating
4+
Current version
1.8.6
Price
Free
Seller
PacificSource Health Plans
Last update
10 months ago
Version OS
12.0 or later
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User Reviews for myPacificSource

2.48 out of 5
46 Ratings
1 month ago, uinazi
Unreliable
New account and coverage starts in a few weeks. Can’t do hardly anything on the app without it crashing. Website access has no problems.
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8 years ago, Big Boy 18373959
Goods and Bads
The new version is much better than the prior. The layout is much better and you can view EOBs... However this is where the "bad" shows up. Unfortunately the EOBs are grouped together in an unknown way. I suspect it is by Paid Date or maybe even the Location. but I'm not sure because neither of those fields are listed. This makes finding an EOB for a specific visit very difficult. The EOB groupings have a line that shows the first service date and the first provider. Below it lists just the total number of additional service dates and the total number of other providers. So to find specific visits to specific doctors you may have to view every single EOB to find it. What would be better is if it listed all visits by service date. Or have then grouped under the billing provider. Actually listing these fields and the paid date field would be helpful. So it's a great new feature but one that doesn't as well as it should. Aside from that the app works pretty good. It's great to have a digital ID card (even though you have to give your entire phone to the receptionist so they can scan it. If you have PS insurance get this app but don't think it has replaced InTouch yet. Maybe next time n
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3 years ago, Austin Go
Make the card available in wallet
Downloaded to Have it added in my digital wallet
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2 years ago, Pax Orbis
Please create same portal features for OHP patients
OHP patients cannot see any of their personal information, visits, claims etc…so there’s no point in using intouch unless you have their private insurance. It’s literally the same general info as on the website (handbook, find a doctor etc..) Sad, the same importance is not given to OHP patients. This would help not only patients to see how many specific visits they have left and so forth, but also save the Pacific Source phone operators lots of time in having to take so many calls to clarify such things.
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12 months ago, frankinweenie
Terrible!! Terrible!! Terrible!!
Yes this app is terrible! You can’t view claims only EOBs. Can’t figure out how to add spouse to account to view their EOBs (or their claims). We have coverage through another carrier as well and their app is 1000% times better. Not only can we view coverage, and find a doctor on the other app, but we can view claims history too (for everyone on the policy)!! It would save so many phone calls to Pacific Source CS if we could just see all of our claims while using the app! Get it together Pacific Source!
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1 year ago, Lisaji108
TERRIBLE DESIGN
I used to critique websites in order to make some pocket change. This is one of the most user unfriendly designs I’ve seen. The search feature is overly complicated and doesn’t give the results like it should. I’m on an iPhone 7. I should be able to put in my insurance ID number, the type of doctor I need and get results. I should not even have to put in my insurance plan because my ID number should be enough.
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4 years ago, Verde_Boy
Hard to READ!!
The app itself is great to use and navigate.. if you can read it... on my phone it shows a BLACK background with DARK GREY lettering.. my HR at work and even the Doctors and Nurses have to struggle to read anything.. it was either a large oversight or just Lazy designing... or Pacific Source just doesn’t want us to use benefits... Great Company POOR app design...
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10 months ago, KitCat769
Love the electronic ID card
Love the electronic ID card, don’t need to search in my purse for my card…
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7 years ago, kitty kat 1100
Missing info
The app does not list all family members in plan so I am unable to see benefits, how close deductible is to being met, or pending/completed transactions. Also lists all medical procedures as No charge, although it would be nice, it is completely inaccurate.
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2 years ago, tman player
Find provider feature doesn’t work
No matter how broad you put the criteria it doesn’t find anything. All the app is good for is tracking your deductible and seeing what is covered
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2 years ago, Lunicrows
Worst
You have no access to anything important, can’t set appointments or even find out who your doctor is, seems PacificSource is waisting my time on purpose with this app that does nothing real,
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6 years ago, BMB7861
Still crashes.
Multiple delete/reinstall, and still can only open the app and it crashes immediately when clicking on something STILL. Deleting permanently.
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4 years ago, Mr. Ozzz
Alright.
In the “Find Providers” screen, it doesn’t let me change my location. It takes me to the “Specialities” screen instead! Ugh.
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1 year ago, Kate Clambake M.
app simply does not work
The app does not work on my iPhone. It is frozen on the first step, “select your plan” page making it impossible to use. I see many other people have problems using this app, given the very low rating. It is important for people to have access to their explanation of benefits. PacificSource: Please have the development team fix your app. Thank you.
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6 years ago, PhraminP
Provider search function crashes the App.
Provider search function crashes the App
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3 years ago, mcom61
Doesn’t work
I created an account and logged in. Looked around a bit at coverage. Then it crashed and I have been unable to log back in.
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10 years ago, Lifelyrics
It Works!
My ID card and basic benefits with a nice search for doctors near me!
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4 years ago, pjhughes02
Too many issues to make it worth using
Can never view EOBs; gets stuck in a loop trying to load information and you have to force quit the app.
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10 years ago, CJC Oregon
GREAT App!
Love the benefits tab, very helpful and convenient!
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3 years ago, Randall McGandy
No web based interface, forces you to use app
I can’t even log onto my account online as it directs you to use the app.
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4 years ago, Whatswrongwithyouall
Newest version of the app keeps crashing
Since I updated the app a few days ago, it crashes when I try to open it. Please fix asap.
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5 years ago, micky and mary
Crappy app
Never works. If you want to save lives and hassle fix the app that keeps closing and crashing.
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3 years ago, Fropolean
Not helpful
The handbook doesn’t load for Columbia gorge area. It’s nice to have my ID card but other than that the app is pretty useless.
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5 years ago, Mutil8N8M
Worthless app
App loads slow and crashes constantly.
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3 years ago, Fong55
Won’t load
Waste my time today
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1 year ago, bexgbex
Doesn’t actually work.
Can’t download the member handbooks.
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4 years ago, Nytruong
Garbage design
Like the title, this App is a Gabage design. I am not able to read anything from the dark background of app.
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7 years ago, Denjar Mariray
Issues logging in.
For the past week, I have been unable to log in using this app. I have gone onto the website and updated my password and verified my username is correct but when trying to log on the app I keep getting a wrong username password error. This is irritating as I like to keep track of what is going on with my insurance information.
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