Optum Specialty Pharmacy

Health & Fitness
2 (169)
5.8 MB
Age rating
Current version
Optum Inc.
Last update
2 months ago
Version OS
12.4 or later
SplitMetrics’ Apple Search Ads Benchmark Dashboard
Take a data-driven approach to scaling your Apple Search Ads
Get my benchmarks
SplitMetrics’ Apple Search Ads Benchmarks are based on

Apple Search Ads Cost Analysis Benchmarks for apps like Optum Specialty Pharmacy

Grow your app with SplitMetrics’ Apple Search Ads cost benchmark data on CPT and CPA, measured Worldwide.
SplitMetrics’ Apple Search Ads Benchmark Dashboard
Take a data-driven approach to scaling your Apple Search Ads
Get my benchmarks

User Reviews for Optum Specialty Pharmacy

1.95 out of 5
169 Ratings
2 years ago, Crikex
Not a native app
This app in the past used to be usable. It is a web wrap app, not native to iOS hence the bad reviews. At this point I have to go through a web browser to make payments for my meds; I get errors if I try to use it through an iOS device. Ordering my meds works pretty well- but the experience is horrible. Trying to pick a date for a specific delivery is way easier on the browser. So fine to use if you are in a pinch; otherwise expect to get on a laptop or on the phone with customer service to correct errors if you use this app.
Show more
9 months ago, The Wherewithal
A Company That Could Not Care Less About Their App
IF you are fortunate enough to sign on on a day that the app actually works then you have the pleasure of realizing it’s really just a portal to their browser. Not a good portal, because that implies that at least it would be smooth when the website is working, which it also isn’t half the time. Then, IF you were able to get that far you might be lucky enough to see your prescriptions on file. Or, like me, your profile might just go missing every so often. Then, IF you were able to make it that far you get to find duplications of medications, duplications of shipping addresses, old addresses that you’ve asked to have removed many many times and more wonders like that. Lord knows there is also know way to manage your contact preferences with them. Either through the app or through calling I’ve been trying to get Optum Specialty to stop phoning me to tell me my refill was due, then to tell me had shipped, then to tell me it was about to be delivered and then again to tell me it had been delivered. I’ve been trying for nearly 7 years. It would appear this is impossible. All in all, I truly hate working with this Pharmacy both because of their app and their unwillingness to improve but my insurance forces me to use them so…here we are.
Show more
1 year ago, g33kch1k
Crappy app, crappy companyzz
This app is equally as bad as the crappy Rx coverage. When it first came out it sucked. Wouldn’t work at all. Always said that it didn’t recognize your Health Id. After an update (or two?), it worked & worked great. It was so easy!! Apparently they’ve updated it or done something to it, bc it’s back to sucking once again. If you can get the app to actually accept your log-in & pw, it now tells you “Our records indicate you don't have access to Optum Specialty Pharmacy.” Which of course I do & have had, for the past 8 years. Oh & the best part, IMO?? The optumrx specialty website is now doing the exact same thing.. One would think that money saved from shifting more costs of meds to the subscriber, that they could actually have an app, (or website), that would work. I hate this company. OptumRx does not care about their subscribers, they are all about money, regardless if you can afford to take the medication that’s best for you or not. If I could I would give a zero star rating.
Show more
2 years ago, missyhills
App ok, service has problems
Usually ok, staff all nice, but they do not notify patients when orders are delayed or cancelled. Website keeps saying order is “In process” when it’s stalled, or cancelled. You need to phone to find out why the RX didn’t arrive and rwhat the problem is.
Show more
3 years ago, Jake1349
Totally Useless - Should be zero star!
Zero difference from the browser version and same result - still cannot place the order even though all information is complete and all profile data is up to date. Place order button just turns from dark blue to light blue and nothing happens. The exact same behavior on the browser version. I end up calling anyway and the person on the line tells me that everything is complete and should work - until it doesn’t. Please spend more time doing QA on your product before you release it. This shouldn’t be this hard.
Show more
3 years ago, schott138
Pleasantly surprised
After reading the reviews I was so disappointed to learn the app didn’t work. Since the phone calls every two weeks drive me insane, I thought I’d try it for myself. I’m so glad I did. Everything was perfect, my medication is ordered and on it’s way. There were no glitches and it took me 2 or 3 minutes to place my order.
Show more
9 months ago, fi$hN$hip$
Terrible customer service and app. Avoid at all cost.
Customer service has no business helping people in the health industry. My $12k a month rx they bill. Is now missing for 3 weeks. I’ve been on the phone with countless service reps who have all claimed it was fixed. And here we are week 4 of a life saving weekly medicine, and they have not reached out once to resolve this. They are still billing though. If your dr refers if would reject and ask for another provider immediately. One stars should be zero company feels like a total scam.
Show more
3 years ago, Frsrious
Get with the times
This app is horrible! Never remembers who I am even though I check “remember me” when I sign in. Not TouchID enabled. Not ApplyPay enabled. Most recently, wouldn’t let me sign in at all and took me to a user I’d recovery screen and after I entered my information still couldn’t find me. In addition, the app loses track of my prescriptions eligible for refills. I’ve started with the app only to end up having to call in 50% of the time to order a refill. If you can get into the app, the app is not user friendly.
Show more
2 years ago, Goose59847
This worked for me
After reading the very negative reviews I was trepidatious about using the app. I tried it and it looks like it worked. I guess I’ll see next week if my meds arrive!!
Show more
3 years ago, picking a coloe
Do not use this app or pharmacy. Customer service is a nightmare and it’s almost impossible to get an actual human on the phone. I placed an order for my medication, received a confirmation email, and checked the status on the app. The app said the order was completed but my medication never showed up. They canceled my order and never contacted me. Now I’m going to be a week late of my dose. If you value your health, please for the love of god go somewhere else.
Show more
2 years ago, Kayk4
If I could have a zero rating I would
Every time I go to the app I have to change my password at least 3/4 times to get it to work. When I finally do get it to work, I get a generic userface with all letters and some wonky symbols telling me I was signed out due to inactivity. (I WASN’T ABLE TO SIGN ON, how can it tell me I was not active?!?!) I have a new phone, so it can’t be old software/hardware! No app, no med, looking elsewhere
Show more
2 years ago, Claire414
Not functional
If you’re trying to refill a prescription, the app and desktop site are useless. All I can see is my order history under “Specialty Pharmacy Overview.” I’ve refilled online before with no problems, but clearly that functionality is gone. I will go back to refilling over the phone, which I feel overloads their already busy customer service.
Show more
1 year ago, Matthieu F.
Web Wrap App
This is isn’t a native iOS app; it’s just the normal website wrapped up as an app. This might not necessarily bad, but in this situation, it’s just terrible. The website is almost unusable when accessed through the app. It loads slower, it’s less responsive, and some of the links fail to work altogether. Save yourself the trouble and go directly to the website.
Show more
2 years ago, Cuttie69foru
Worked in the beginning and no longer works
I’ve tried for over 3 month and this app still does not load properly on iOS for apply products even the online website from an apple product. This is unfortunate as it worked in the past…
Show more
2 years ago, alive@least
Unusable garbage
This is not a app at all, it’s just a micro-browser, and it is almost totally broken. They should drop it from the App Store and stop asking customers to use it. Signing in is almost impossible, it can’t remember user’s identity, and it doesn’t work with password managers. Skip this trash and just use the website.
Show more
2 years ago, TheZuCrew
Get it together
This app works when it wants to not when I NEED it to work. Extremely frustrating!
Show more
3 years ago, clappr
This app is abysmal
I spend up to twenty minutes trying to use it, I might as well call by phone... what isn’t wrong with this app... 1. Logging in is extremely difficult as it is impossible to paste my password in. 2. I process my prescription refill only to have the app screen go gray and lock up. To make matters worse, I get logged out. 3. Now I start over and close the app. Again, I have a hassle pasting my password, this time I got through without the app locking up. I am using a brand new iPhone 12, with everything up to date. I took screenshot video of this experience. software version 14.2.1
Show more
11 months ago, mggrant68
Bad app
App very hard to get working and sign into. Takes forever when I’m trying to log in to re order my medicine. It’s horrific. Other specialty pharmacies I’ve had to use their apps worked lots better than this one. Consider how big OptumRX is I’m very surprised in the poor performance of their application
Show more
2 years ago, IraNan
Worst app ever!
This app is never reliable, slow to work, errors all the time. Also, last night I was trying to refill a prescription and it said to call the toll free number. Well it led three times to “Spectrum Technical” sounded as if it was an internet or cable provider. As I said before, worthless app.
Show more
1 year ago, Realnik
This App Is Horrible
It doesn’t function properly when trying to order a refill, can’t define a particular date, can’t make or take payments and now I can’t even sign in. Optum’s IT team said the app needs to be deleted and redownloaded yet that is impossible with the iPhoneX.
Show more
2 years ago, Kate in the city
I have tried to use this app for the last year. Across devices, updates, new software… GARBAGE. I have literally never proceeded beyond the log in screen. It’s a shame, because I waste SO MUCH TIME calling this company to renew meds. It should/could be as simple as verifying my address and clicking “refill”
Show more
2 years ago, Trog L. Dyte
I’m not too tech challenged but I’ve tried numerous times to utilize the online system and it always says unauthorized. Here goes attempt #26 wish me luck! Ope almost forgot, my prescription has lapsed more than once. Reasons? Covid and couldn’t find a courier. 🤔 this isn’t auto oil filters you supply
Show more
1 year ago, WhywouldntU
Works one day not the next
Garbage app, poorly designed. One day you can log in, next day you don’t have an account. When it does work, you fill out meds you want to refill, confirm address but somehow they always have to call you…pointless!
Show more
10 months ago, TheFatLegend
Zero Copay Never Works
I have not been able to refill my meds on the app for roughly 3 years. The copay always shows as $1,000 or $200. I do not have a copay. App tech support nor representatives have been able fix the problem. So I always end up having to call.
Show more
2 years ago, obviously others have slow
Can’t get into app
It’s impossible to even get into the app because it demands a Rx number, but does not recognize any. There is no communication between the regular pharmacy app and the specialty pharmacy app. Even the operators are confused when called. They just transfer you back and forth.
Show more
3 years ago, Old and in Shape
It won’t work so don’t bother
Down loaded fine but i could not establish my account. Not a good way to encourage use. A good UX Designer is needed. Looks to me like engineers are in charge!! Somebody missed something. Willing to admit it might be me but I’m not new to establishing accounts. If average people have problems then something is wrong with the design.
Show more
2 years ago, Jennblack33
Same app…still doesn’t work
I have had the app for quite some time. Still cannot get it to work without crashing. Definitely do not recommend. Waste of space/data.
Show more
1 year ago, akm0610
If I could give negative stars, I would. This app is HORRIBLE! It’s slow, constantly gives you “application error” messages, and half the time doesn’t even load. It’s incredibly frustrating.
Show more
2 weeks ago, gmcsporkle
Something happened
The app is no longer functional. Maybe not up to date with new iOS? It logs me in and crashes. Doesn’t matter if I do biometrics or regular login, it crashes immediately.
Show more
2 years ago, Callysmommy
The website always has trouble. If there’s an issue with your order they don’t even notify you. Their technical side is terrible. The app even worse. You can’t even press a button.
Show more
3 years ago, anonpls2021
Don’t download this piece of garbage
This is the slowest, most inconvenient, piece of trash app I have ever downloaded. The information is always delayed by DAYS and not clear. My bill is ALWAYS incorrect so I end up using the call center anyway. Save your phone space and the headache for real.
Show more
2 years ago, prtunia9410
Not useful
This app is absolutely useless. Either improve it or get rid of it. Browser access no better. Always end up having to call.
Show more
2 years ago, RPC RPC 2020
Stick to the website
Does a poor job of replicating the website, with slower speeds and reduced functionality. Use the website, instead.
Show more
3 years ago, Ruperant
All the money these people are making you think they would have a stream lined app/website. Not the case. Absolute horrible experience with this app as well as the website and call in. Probably made in China.
Show more
7 days ago, xRizzo88
Can’t open
This app just continues to crash making it pointless to even have. I cannot get it open and I just have to use their website.
Show more
1 year ago, Marmwo
This app has too many bugs now! It won’t even open anymore. The last update was two years ago?? Come on! Keep it updated so it works please!
Show more
1 year ago, luorihui
Useless and can’t even login
The login page is so horrible. Can’t paste my password to the password field. You really should have a better engineering leadership team.
Show more
3 years ago, jmoods55
Most worthless specialty Rx in all the land
My 4th one (always my insurance making me switch, never my choice) and they are absolute trash. Order never processed timely, app doesn’t work, spoiled medications upon late arrival. If you can go somewhere else...YOU SHOULD
Show more
3 years ago, edgar_is
Does not work, I cannot refill my Rx, I can’t even log in
The app is just a web wrapper. Logging in results in a message saying that I’m being logged out due to inactivity. Then a bunch of random errors show up.
Show more
2 years ago, Jnufishing
Terrible downgrade
No longer displays subscriber information, does not display refill left and if no refills are left does not display the prescription. These guys are awful on their tech side. Cheap!
Show more
2 years ago, brentb4983
Waste of time
App is useless. Doesn’t load properly and times out in a few minutes. No help at all for such a big pharma company
Show more
3 years ago, Salad use
After reading the other reviews I still decided to download the app. When I tapped to open the app, the splash screen came up and that was it...IT DOESN'T RUN. In the year 2021, optum still can't execute an app...pathetic.
Show more
1 week ago, drumsticka
Login no longer works
App crashes every time I try to log in. The app is completely useless now.
Show more
3 years ago, ErinDeeNews
Absolutely dreadful
The app simply doesn’t work. It’s nothing more than a mobile version of the website, and it wouldn’t even allow sign in. DELETE.
Show more
2 weeks ago, Rowenta746273
Zero stars
After logging in, the app crashes with no error message. Completely useless. Come on Optum, it’s a wrapper over a website, not rocket surgery.
Show more
1 year ago, Jengaworld
Rarely works
The app usually stalls on the opening screen and rarely works. Awful specialty pharmacy, awful app; at least they’re consistent.
Show more
3 years ago, @gomeztogo
LOL - just a bad front end of the website
Why did they bother with this trash? It’s basically just a browser in kiosk mode. It provides no benefit over the website whatsoever.
Show more
3 years ago, 17171717zzxxzzxx
Terrible App and Website
The app does not work!!!! I’m forced to select one star, but it does not deserve that. I voice my complaint every time I call in to order my prescription.
Show more
3 years ago, Medicmanjack
Terrible pharmacy!! I’m an RN and I have so much trouble with OptumRx. Waiting forever to access my account. Asking same questions over and over!! I tried on-line and no better
Show more
1 year ago, Johnny Gotti
Where’s the Developer
It’s obvious that the app is useless and doesn’t work! What’s even more astounding is the developer hasn’t responded, acted or updated the app.
Show more
Show more

Popular Apps in Health & Fitness

Looking for exceptional Apple Search Ads performance?
Use benchmarks in SplitMetrics Acquire to optimize your Apple Search Ads campaigns - enjoy 2x ROAS and 4x conversion growth.
Request a Demo