This app in the past used to be usable. It is a web wrap app, not native to iOS hence the bad reviews. At this point I have to go through a web browser to make payments for my meds; I get errors if I try to use it through an iOS device. Ordering my meds works pretty well- but the experience is horrible. Trying to pick a date for a specific delivery is way easier on the browser. So fine to use if you are in a pinch; otherwise expect to get on a laptop or on the phone with customer service to correct errors if you use this app.
A Company That Could Not Care Less About Their App
IF you are fortunate enough to sign on on a day that the app actually works then you have the pleasure of realizing it’s really just a portal to their browser. Not a good portal, because that implies that at least it would be smooth when the website is working, which it also isn’t half the time. Then, IF you were able to get that far you might be lucky enough to see your prescriptions on file. Or, like me, your profile might just go missing every so often. Then, IF you were able to make it that far you get to find duplications of medications, duplications of shipping addresses, old addresses that you’ve asked to have removed many many times and more wonders like that. Lord knows there is also know way to manage your contact preferences with them. Either through the app or through calling I’ve been trying to get Optum Specialty to stop phoning me to tell me my refill was due, then to tell me had shipped, then to tell me it was about to be delivered and then again to tell me it had been delivered. I’ve been trying for nearly 7 years. It would appear this is impossible. All in all, I truly hate working with this Pharmacy both because of their app and their unwillingness to improve but my insurance forces me to use them so…here we are.
This app is equally as bad as the crappy Rx coverage. When it first came out it sucked. Wouldn’t work at all. Always said that it didn’t recognize your Health Id. After an update (or two?), it worked & worked great. It was so easy!! Apparently they’ve updated it or done something to it, bc it’s back to sucking once again. If you can get the app to actually accept your log-in & pw, it now tells you “Our records indicate you don't have access to Optum Specialty Pharmacy.” Which of course I do & have had, for the past 8 years. Oh & the best part, IMO?? The optumrx specialty website is now doing the exact same thing.. One would think that money saved from shifting more costs of meds to the subscriber, that they could actually have an app, (or website), that would work. I hate this company. OptumRx does not care about their subscribers, they are all about money, regardless if you can afford to take the medication that’s best for you or not. If I could I would give a zero star rating.
Usually ok, staff all nice, but they do not notify patients when orders are delayed or cancelled. Website keeps saying order is “In process” when it’s stalled, or cancelled. You need to phone to find out why the RX didn’t arrive and rwhat the problem is.
Zero difference from the browser version and same result - still cannot place the order even though all information is complete and all profile data is up to date. Place order button just turns from dark blue to light blue and nothing happens. The exact same behavior on the browser version. I end up calling anyway and the person on the line tells me that everything is complete and should work - until it doesn’t. Please spend more time doing QA on your product before you release it. This shouldn’t be this hard.
After reading the reviews I was so disappointed to learn the app didn’t work. Since the phone calls every two weeks drive me insane, I thought I’d try it for myself. I’m so glad I did. Everything was perfect, my medication is ordered and on it’s way. There were no glitches and it took me 2 or 3 minutes to place my order.
Terrible customer service and app. Avoid at all cost.
Customer service has no business helping people in the health industry. My $12k a month rx they bill. Is now missing for 3 weeks. I’ve been on the phone with countless service reps who have all claimed it was fixed. And here we are week 4 of a life saving weekly medicine, and they have not reached out once to resolve this. They are still billing though. If your dr refers if would reject and ask for another provider immediately. One stars should be zero company feels like a total scam.
This app is horrible! Never remembers who I am even though I check “remember me” when I sign in. Not TouchID enabled. Not ApplyPay enabled. Most recently, wouldn’t let me sign in at all and took me to a user I’d recovery screen and after I entered my information still couldn’t find me. In addition, the app loses track of my prescriptions eligible for refills. I’ve started with the app only to end up having to call in 50% of the time to order a refill. If you can get into the app, the app is not user friendly.
Do not use this app or pharmacy. Customer service is a nightmare and it’s almost impossible to get an actual human on the phone. I placed an order for my medication, received a confirmation email, and checked the status on the app. The app said the order was completed but my medication never showed up. They canceled my order and never contacted me. Now I’m going to be a week late of my dose. If you value your health, please for the love of god go somewhere else.
Every time I go to the app I have to change my password at least 3/4 times to get it to work. When I finally do get it to work, I get a generic userface with all letters and some wonky symbols telling me I was signed out due to inactivity. (I WASN’T ABLE TO SIGN ON, how can it tell me I was not active?!?!) I have a new phone, so it can’t be old software/hardware! No app, no med, looking elsewhere
If you’re trying to refill a prescription, the app and desktop site are useless. All I can see is my order history under “Specialty Pharmacy Overview.” I’ve refilled online before with no problems, but clearly that functionality is gone. I will go back to refilling over the phone, which I feel overloads their already busy customer service.
This is isn’t a native iOS app; it’s just the normal website wrapped up as an app. This might not necessarily bad, but in this situation, it’s just terrible. The website is almost unusable when accessed through the app. It loads slower, it’s less responsive, and some of the links fail to work altogether. Save yourself the trouble and go directly to the website.
This is not a app at all, it’s just a micro-browser, and it is almost totally broken. They should drop it from the App Store and stop asking customers to use it. Signing in is almost impossible, it can’t remember user’s identity, and it doesn’t work with password managers. Skip this trash and just use the website.
I spend up to twenty minutes trying to use it, I might as well call by phone... what isn’t wrong with this app... 1. Logging in is extremely difficult as it is impossible to paste my password in. 2. I process my prescription refill only to have the app screen go gray and lock up. To make matters worse, I get logged out. 3. Now I start over and close the app. Again, I have a hassle pasting my password, this time I got through without the app locking up. I am using a brand new iPhone 12, with everything up to date. I took screenshot video of this experience. software version 14.2.1
App very hard to get working and sign into. Takes forever when I’m trying to log in to re order my medicine. It’s horrific. Other specialty pharmacies I’ve had to use their apps worked lots better than this one. Consider how big OptumRX is I’m very surprised in the poor performance of their application
This app is never reliable, slow to work, errors all the time. Also, last night I was trying to refill a prescription and it said to call the toll free number. Well it led three times to “Spectrum Technical” sounded as if it was an internet or cable provider. As I said before, worthless app.
It doesn’t function properly when trying to order a refill, can’t define a particular date, can’t make or take payments and now I can’t even sign in. Optum’s IT team said the app needs to be deleted and redownloaded yet that is impossible with the iPhoneX.
I have tried to use this app for the last year. Across devices, updates, new software… GARBAGE. I have literally never proceeded beyond the log in screen. It’s a shame, because I waste SO MUCH TIME calling this company to renew meds. It should/could be as simple as verifying my address and clicking “refill”
I’m not too tech challenged but I’ve tried numerous times to utilize the online system and it always says unauthorized. Here goes attempt #26 wish me luck! Ope almost forgot, my prescription has lapsed more than once. Reasons? Covid and couldn’t find a courier. 🤔 this isn’t auto oil filters you supply
Garbage app, poorly designed. One day you can log in, next day you don’t have an account. When it does work, you fill out meds you want to refill, confirm address but somehow they always have to call you…pointless!
I have not been able to refill my meds on the app for roughly 3 years. The copay always shows as $1,000 or $200. I do not have a copay. App tech support nor representatives have been able fix the problem. So I always end up having to call.
It’s impossible to even get into the app because it demands a Rx number, but does not recognize any. There is no communication between the regular pharmacy app and the specialty pharmacy app. Even the operators are confused when called. They just transfer you back and forth.
Down loaded fine but i could not establish my account. Not a good way to encourage use. A good UX Designer is needed. Looks to me like engineers are in charge!! Somebody missed something. Willing to admit it might be me but I’m not new to establishing accounts. If average people have problems then something is wrong with the design.
This is the slowest, most inconvenient, piece of trash app I have ever downloaded. The information is always delayed by DAYS and not clear. My bill is ALWAYS incorrect so I end up using the call center anyway. Save your phone space and the headache for real.
All the money these people are making you think they would have a stream lined app/website. Not the case. Absolute horrible experience with this app as well as the website and call in. Probably made in China.
My 4th one (always my insurance making me switch, never my choice) and they are absolute trash. Order never processed timely, app doesn’t work, spoiled medications upon late arrival. If you can go somewhere else...YOU SHOULD
After reading the other reviews I still decided to download the app. When I tapped to open the app, the splash screen came up and that was it...IT DOESN'T RUN. In the year 2021, optum still can't execute an app...pathetic.
The Optum Specialty Pharmacy™ mobile app helps you take control of your prescriptions and treatment, wherever you are. It's there when you need it, whether you're looking for support or have a question about your prescription. With the app, you can save time managing your prescriptions, giving you more time to do the things you love. Manage your prescriptions • Request and schedule refills • Schedule delivery • Track your order status Keep your account up to date • Save insurance and copay savings cards • View and update account information, like shipping addresses • Make payments • View claims history Optimize your treatment • Manage your allergies, health conditions and medications outside of Optum •Complete self-assessments for our clinical management program • Get live support from a clinical care team member or pharmacist