SoulCycle: Indoor Cycling

I travel often with my work which inevitably makes finding time, space, and community to support exercise challenging. Yet, as a 42 year old woman who works primarily at a computer, rigorous exercise a few times a week is necessary to stay healthy physically and mentally. While in London for work, I walked by a SoulCycle and on a whim popped in and registered for a class. I fell in love. I loved the teacher, the playlist, the community energy, and the sweat! I now plan my hotel stays in relation to the nearest SoulCycle! It's true that the teachers are exceptional. I'm so glad I found this community and workout. I build community for OpenAI and can also attest to SoulCycle's skill in the area of community building. You really feel a sense of belonging when you walk into a class, even if you've never been to that location before. I've found this to be especially true in London and Austin.

Although I am new to soul cycle, all I have to say is wow! Now you may be able to find a cycling class just as great as this one for a lower price but the setting is just amazing! The dimmed lights and the motivation from the trainers is just great. There is no need to feel conscious of your body when you’re in this room and you are comfortable and safe. No one is judging you and this is coming from a thicker girl who has faced body shaming greatly. The classes make you feel proud of yourself and wanting to aim for a better lifestyle in terms of health. The bathroom and lockers are amazing with great space and room to change and take a good shower. Overall would recommend however if on a budget try finding another cycling class since the prices add up. If you want to gain motivation to make your body feel better and feel confident, this is the class for you!

I have just moved to Washington, D.C. and I have a very busy schedule working 2 jobs and training full-time as a classical musician, along with having my own styling company. It’s a LOT. I decided to take a leap and try SOULCYCLE recently and it has been a life saver. The best thing about it (besides the amazing facilities, friendly staff/instructors, fantastic merch, and -of course- the class itself) is this app. Working out with SOUL means that you don’t have to commit to a weekly/monthly schedule or payment plan. With this app I can book classes around things in my calendar, not the other way around. I can also look up music that I’ve listened to in classes and it’s help me discover a lot of really amazing artists. I’m really grateful to have found SOUL- there’s no place like it!

I have paid $80 for classes and still have not taken 1 class and I no longer have created for any. I was trying to figure out what bike to select since I have never been to soul cycle and the bar in the bottom listed 3 bikes when I tried to de-select them, it stated that I couldn’t cancel past 5 pm. I can understand the cancellation policy and I totally respect. But I don’t like loosing my money and my package for accidentally selecting multiple bikes and why would I need 3 bikes in different locations in the studio for the same class? Even if I was inviting friends other studio will stop you and ask to provide information. This should definitely be fixed especially for new clients, it feels a little frustrating to have to go into the studio and explain this situation , instead of focusing on my first ride. I’m a little annoyed! And sound Cycle is highly recommended company, your priority should be to fix you Application. I have never encountered this before. Fix it!

I just updated the app, which I’m now regretting, because it seems like the UX for booking a bike has changed? What happened to the calendar view for individual studios? It seems I can only use the filter option that shows every class at every studio I’ve favorited, every instructor, every time, per day - and if I want to change the view to just one studio or some other filter option, I have to go back and change all of my filter selections. Or unfavorite my studios. Why????? Am I missing something? Is there a new tab or functionality that I’m not seeing? If not, why are you taking away options from the user and making the user do more work just to find out who is teaching at one of the studios on a specific day and time? Please bring back the calendar view. I don’t have time to deal with all of this filtering when I’m just looking at a specific class at a specific studio that I could previously find with fewer, more intuitive steps.

Soul cycle brings me great joy attending classes it’s an immediate relief to get on that bike and ride. Recently I had an accident kind of getting of bike to unhitch, so I was out a bit, but going back on Christmas Day to ride, with life stuff going on.. it kind of just for the class AMAZING Ryan!!! With such passion and good energy made anything, for that moment go away as we did a choreography that was so much fun, I literally was laughing and crying at the same time, I love that, and people need that there’s so much hate&drama in the world, it’s my place to kind of get away from everything!! I can’t thank that team enough, I work right at legacy soon will be moving right there so I will be closer as I come from Whitman mass Thank you Lynne Ann Lorray Lynne Elle

I’ve heard about spinning over the years and finally gave it a try. I’m usually a early riser and schedules my first class with Sean at W92nd. Let’s just say, my only regret is having waited this long to try. Due to COVID-19 many locations were not offering indoor spinning but glad that has since changed. The class was very interactive, the music selection eclectic and the energy-what I needed in a Sunday morning. I also enjoyed that we worked our arms at the end as well as engaged the core, which is what I also needed :)!!!

Good classes with fun music. I like rachel in south beach. Some of the classes are too preachy and the instructor talks the whole time. I am not interested in some 20 something telling me what is important for 40 minutes. Also, main point that makes me loess likely to buy more rides is that the classes should be good across the US not just one area. For people who travel as my husband and I… we should be able to use the same credits in NY and Miami and LA especially since they expire in 30 days. So instead, I buy less as I feel it takes advantage. Either make the time limit longer or have the credits apply to the country.

Since some of the latest changes to the app, the searching and booking a bike process is harder, particularly when it comes to changing filters. The SF Bay Area is now divided into 2 buckets, east and South Bay in the “Bay Area” and Marin and SF are in “San Francisco”. I assume the people who limped these together have a total lack of info about geography in the bay, and lumped these haphazardly together based on cohort data. Shame on you. Get a map and put all the SF Bay Area studios back in the same section or actually bother to segment by physical region. Across the board, button color and activity are inconsistent. Pick a CTA color, stick with it. If yellow isn’t performing well, don’t just make text links black. I never know what’s tappable.

So many apps these days are just (worse) versions of their website, and are totally unnecessary. This app, however, is exactly how mobile apps should be built. It's simple, fast, responsive, and offers great convenience for booking sessions. It just does all the little things perfectly, like one-tap books ("wait, that's it? It's done? Wow"), real-time updates (me seeing my wife book a seat next to me, *instantly* on the app). As a mobile developer myself, I'm so impressed! And as a customer, I have to say a part of me getting hooked on soul was this awesome app. Great job team!

I love Janelle’s classes, are very motivating, she makes us work hard, encourages everyone to do our best, she always remind us to take care our body, her class are always so much fun, her music is on point and she connects with everyone during or after class, she gives us very good instructions before the class starts so we make sure we ride the proper way and enjoy the ride at the same time, Janelle is very genuine and motivating, she uses the right words to inspire and encourage, she is positive, friendly and makes us feel that we are a community, I love that! Thank you Soulcycle!

Why are so many people intimidated by the idea of attending a Soulcycle class?! If this sounds like you, please know that everyone at Soulcycle is friendly and helpful so you have a great experience. They set you up so all you have to do (literally) is pedal. You can pedal as fast or slow as you like with a lot of resistance or none at all. It’s your workout, your choice! And nobody is looking at you or judging you, so that can’t be an excuse either. I love that the studio is super clean and not stinky smelling also. See you there!

The app itself would nice, but it is so glitchy that it’s unusable! It wouldn’t let me sign up, it kept saying my email was already assigned to an account, I tried 3 different emails and even eventually a fake one that’s never been used and all 4 were turned down. Every time I try to use the “browse” section to search which studio is closest I just get a box saying “error” with no other details. When I go to reserve a bike every time I tap a bike it just loads and loads and loads and then gives up. So three strikes already in the span of 20 minutes. Deleting and just calling the studio myself who’ll hopefully be able to do what the app is unable to do.

I had the pleasure of trying Soul Cycle for the first time yesterday. It was wonderful. The experience reminded me of why I fell in love with spinning many years ago in another city. Now I’m hooked all over again. The entire staff at the Manhattan Beach location are extremely friendly and helpful. The location is clean and bright. The music and instructors are motivating and you cannot walk out of a class without leaving a puddle of sweat. Thanks for reigniting my spinning fire.

The soulcycle app is great and very easy to use. One call out is that after 5pm if you book and need to revise your booking for the next day, it won't let you without deducting the class from your account. I've had it happen a couple of times where I made a mistake (because the classes are so easy to book in a few clicks) and then couldn't revise. They should have a grace period to make changes after booking, of being more diligent about showing you the date/ time you are booking before hitting confirm.

I am a committed Soul Cycler and like many reviews submitted here love the experience. This review is about the app not the classes. I find the app despite multiple updates to be really non intuitive. It’s nearly impossible to figure out what you upcoming booked classes are. There’s tons of clutter in the way of simple tasks like finding your location (having gone to same location 136 times in the past maybe you guys could notice that?), booking a class takes searching and several screens and how about an easy “add class to your calendar” button? I love you Soul but the app makes it harder than it should.

I just had to stop and take moment to say how amazing the customer service is at Soul Cycle! No matter what Facility I go (I've been to walnut creek, los Altos and my main spot is Santana row San Jose) everyone is incredibly helpful and so so nice!!!! In the short matter of Time I've been going (2 months) I've referred 6 people making them soul addicts as well! Just because I cant stop talking about it! Lol Keep on doing you guys!! YOU ARE SO AMAZING!

The thing that irritates me about this app is that when you try to move your bike, it instead books a second bike for you. Which means if it’s within the late cancel period you have to pay the missed class fee to unbook a second bike I never wanted. If I click “Move Bike” I obviously want to move the bike I already have!!! Feels kind of scammy. Other than that the app is fine it does what you need it to do.

Don’t tap on the wrong seat by accident when booking a class. It will take a credit away and book the class without asking any kind of confirmation. If you deselect it, even right away, you don’t get that credit back and you will have to email them to ask them to return it. I’m sure people have done it without even noticing and lost classes that they paid a lot of money for. They also cancel credits you paid for after a pretty short period of time (45 days if you pay for only one class credit). It’s a ripoff that reminds me of when store gift cards used to expire.

I want to express how grateful I am to be able to be part of the gang at Bellevue S.C. I had never cycled indoors before and when SC opened its doors a little over a year ago I decided to give it a try. It has been over 80+ rides since then and I’m feeling stronger, fitter and uplifted by my experience. I’m 58 yrs old and I’m a front rower rider now...took me a year to make that decision. Thank you to everyone at Bellevue SC you are my weekly inspiration!! Xoxo

ALL of the girls who work there are amazing and I mean amazing. They are always cheery and welcoming and aim to please. They understand customer service completely and totally “get it”! That makes a huge difference when I show up there for a 5:45 am spin and they are warm and welcoming. They never give me grief about anything and exemplify service with a smile. A few times I have had to cancel last minute for good reasons and they have worked with me on that. All that they do will keep me coming back. The instructor L is epic and her class is always AAA+++. She knows how to keep it interesting and keep you coming back. Her work outs are like no other!! She is the VERY BEST. Signed a very happy customer at Greenwich SOUL, Southern Comfort Xx

SoulCycle riders book classes with favorite instructors with urgency and passion. If an app failed, they wouldn’t get the bike they want — or maybe a bike at all. This app always works. It has never let me down. It also feels like SoulCycle, from the bright look to the personality-fueled experience. My suggestion would be more riders features: What if I could see the classes my friends are taking?

I am so grateful to SoulCycle for opening up outside! I have been riding again this week and feel so much better - both mentally and physically. Thank you all for all you do. I love seeing the teachers again. It is such a wonderful place to be and I love being back. I have missed you all sooooooo much :)

The process to find and purchase a class is not intuitive. Message that I don’t have enough series to reserve a class should be changed to a more clear message that I need to buy a class. Once I figured that out, it told me that bike 19 was mine. By the time I packed my bag to head out a new message popped up telling me that I was on the waitlist, and that I would be automatically signed up is a class became available. Could not figure out how to get off waitlist. Not a good experience. You should invest a modicum if time and effort to test with new users to make it easy. It’s not that hard.

This was my first experience with Soul Cycle as a whole. A group of coworkers asked me to join them for a class. I downloaded the app and attempted to purchase the first ride package. 3 times in a row when I was scrolling for the state I live in to select when putting in my card and address information, the app crashed. The next day I tried again and once again it happened. I then deleted the app, downloaded it again and for 5th time it crashed in the exact same caption. It was discouraging. I’ve become frustrated and will not try again.

I’d like to be able to use multiple gift cards at once and there isn’t an option for that. I want to buy a series and have enough to cover the whole amount but it won’t let me use multiple so I’ll have to go to a location. Just more time and not convenient.

The ladies and gents at the front desk are always friendly and helpful, and the instructors are inspiring and so creative! I’ve enjoyed every person I’ve met so far, and all while getting back into shape. Highly recommend this place to anyone who’s thinking of giving SoulCycle a spin. ;)

I absolutely love SoulCycle and the experience you get when you walk into the studio. I’m obsessed. HOWEVER the app is just not good, specifically the shopping feature. It’s so annoying to click on one thing you’re interested in buying and be sent all the way to the top of items you were looking at. You have to scroll all the way down again. You also have to reset any filters (size, color, etc.) you initially had every time. It’s a little thing but a huge feature that needs improvement!

The iOS app version on iPhones has this cool feature SoulBeat that shows you how many rpm and miles you did during the class and also calculates how well you stayed to the beat. It’s a nice touch to look back after the class. Also, super easy to book a bike with the app I’m definitely a fan.

This is where I go when I need to find my best self. They inspire me. I go to 83 Street in NYC and Melinda at the front desk is kind, compassionate and has always made me feel understood. Emma is always my road home. She is my spirit animal. Her energy and playfulness is amazing and I basically buy every song she plays. Music lovers this class is a must.

The app is great and very user-friendly but I still have to go to the mobile website for some things (like SoulJourney). I wish it were all in one place (and the mobile web experience is not nearly as good as the app experience).

Please make it more prominent in the app that one should arrive early given covid requirements- I arrived at 5:15 and was not allowed in to class! Kind of annoyed I had to eat the class cost for a class I showed up on time to!

I started at SoulCycle over 2 years ago and fell in love this exercise program. It doesn’t feel like working out and you get the benefits of going to the gym! The instructors are some of the most fit, encouraging people who lead their classes like warriors. Try a class and you won’t look aback either...promise!

Soul Westport is our happy place. It has become a fun way to workout with my daughters without being on top of them. We leave recharged and happy. The staff and instructors truly make our daily experience special from the moment we walk in to the studio. Studio is exceptionally well run and so clean. Thank you!

This app makes it so easy to see which classes are available and to book a class. My only suggestion is to modify the “Bookmarks” screen so that you can see the title of each class. If I bookmark a class because it’s a certain theme, this theme isn’t visible from the bookmark page.

I probably would not work out if I don’t make a reservation. I have my favorites but mostly on the music they play all the instructors are motivator. I am older then most people in the class but I ride in the back and don’t get in the way of the expert riders in the front. It is a great cardio workout

I love this app it’s streamlined and very easy to use to search and buy classes. I also love the feature that shows your metrics in class. Although this doesn’t seem to be available in every studio

Wish you had a button that, when you select a bike it asks to confirm. I’ve mistakenly hit wrong buttons several times and I’d like to able to reject the choice rather than have to call the studio and deal with it.

why is that when you pick a seat you are stuck with it!?!!? I paid $60 and was going to reserve a class that was gonna start in 40 mins and I picked my seat but then I accidentally clicked on a second seat and I can’t delete it or else it’ll cancel it and use up both of my passes. Now I’m left with one. I’m so furious right now. As a new rider, why can’t there be a button to confirm your choice after selecting a seat. Money gone now.

SoulCycle staff are all very accommodating, friendly, studio is immaculate, very positive atmosphere, and FABULOUS CLASSES - OUTSTANDING INSTRUCTORS who are challenging, motivating, encouraging and uplifting!! Only drawback is the travel -closest studio to me is 3 hrs. drive round trip so I’ve been able to go only once a week and it’s so worth it!

Great app and even better work out. The app actually makes it super fun and satisfying to sign up. The one thing that I would suggest is linking this to the Apple health analytics app. I’d love to be able to just have updated access to my activity data seamlessly.

As a Californian who travels north and south for work I don’t appreciate having to buy different class packs for each region. And having classes credits in my NorCal that are expiring while I have to buy new classes for SoCal doesn’t seem reasonable. Soul Cycle, now is the time to move beyond regions! I’d buy larger packs if I knew I could move them from region to region depending on where I’m traveling.

For some reason the newest version of the app will sometimes crash and cause my phone to restart upon launching it. This is pretty annoying and I think you should fix it. (This is only as recent as the soul cup addition).

Great app! My only suggestion is to allow customers to redeem one referral reward at a time OR extend the period the referral classes can be used to 3 months just like regular classes. If customers are bringing business to SoulCycle, they shouldn’t be pressured into redeeming their classes all at once or be confined to using the classes in a month’s time.

This is a classic case of not leaving well enough alone. The rotated screen makes it harder to book bikes as you’ll flipped through your bookmarked classes. FYI app developer: you don’t need to continue to make app changes to prove you’re doing your job.

Hey I accidentally booked the seat I didn’t want, tried to unreserve, the app wouldn’t let me. So I think this is a problem in the app, and you should have a confirm button. I’m sure many people reserve on their phones which means that your finger has to align to a very small button that is your seat. It would be so easy to have that extra pass to hit: confirm. Instead I have two bikes reserved and I have to go unreserve one by phone or in person, and I will be either reimbursed or not at the discretion of SoulCycle’s policy.

The app is great, except for the selecting seat function. When you select your seat there is no confirmation button and it automatically charges. This was only an issue because it’s REALLY easy to accidentally hit 2 seats. I called soul cycle, and they were more than happy to help. But for the app I think it would be a great feature to add in a future update!

When u select a size it’s supposed to show u all things AVAILABLE in that size but it doesn’t do that rather it takes u to things and then says out of stock. No point In Having the size application.

Love this app for booking classes quickly. Only negative is I wish booking a bike had a confirmation step instead of just automatically booking what you tap. It’s really easy to accidentally book a bike and you can’t cancel within a certain window.

I signed up for beginner’s series of 3 Soulcycle classes and loved it. I love the energy, music and motivational instructors. I just bought 5 more classes today. I run every day six miles but the workout and sweat I get from Soulcycle is much greater and I feel fantastic after a Soulcycle ride!