As awesome as True Rest Float Spa is, there app is not! Even though I have an account and I’m logged in, EVERY time I open the app I have to first select a location, before I can do anything. How is this not something you save? And selecting a location is not a one click process, it ironically is a multiple step process.
True Rest Float Spa knows how to create a great float tank experience. But they apparently don’t know enough about mobile apps to recognize this one is bad enough to actually cause them to lose business. It’s so bad that it would honestly be better to not have an app at all. It can’t remember who you are, can’t remember your location or favorite spa, the feature to locate nearby locations is broken, once you get stuck in it you can’t get out without closing the app, … I could go on and on.
After many years of complaints from other users, True Rest and the app developers continue to be deaf of the concerns that could make this app more useful. When a member opens the app, they have to always select a location. When you choose "Closest To Me" it maps the entire United States... and the user still has to zoom in to get to the closest location. There should be an option for member's preferred location.
True REST has it down to a science. From the moment you walk in they have truly thought of it all. I’ve been so excited for the points portion of this and being able to see details of my membership online as well as booking.
I like to browse for upcoming openings and, for that purpose, this app does the job. There are a lot of extras that I don’t use very often but for me, the scheduling functionality is quick and easy.
I’m considering canceling my membership and going somewhere else to float just because the app is so bad. The online portal used to be tolerable, but I guess it changed in the last few months and I just hate it and this app. I want to know how many floats I have left, and be able to manage my membership, and add people or remove them online.
Love my local True Rest but 9 times out of 10 I have to call in to book an appointment because the app fails. After my third attempt today, I’m just giving up. Moving forward, I’ll just use the app to see what’s available and book on the phone. If I was a True Rest franchisee, I’d be up in arms. It’s a horrible piece of software.
Will not let me login with the password I use on the website. Makes it really hard to choose my location, and doesn’t save the location so I have to choose it every time. Overall very rough and causes so much stress that you need a Float.
As much as I love True Rest, this app is useless. It will not allow the scheduling of a session, which is the entire reason I wanted to use the app. True Rest promotes app usage, but not sure if they realize how ineffective the app it is.
This app was recently updated, and it went from Ok to terrible. it won’t save my login info and you basically have to go through an entire waiver to set up one appointment.
App doesn’t work. Closest to me showed Africa, I’m in Georgia! I input city and zip, it just reset and nothing. Do something or remove this because it is truely a waste of time. So much for relaxing after a float.
True Rest app is half baked idea of customer service.
The true rest app is a major example of lazy design. I have an account and pay a monthly subscription for floats. But the app is not logged into anything important in my account. It only lets me book appointments. And in the most cumbersome manner. Every time I missy choose a location by zip or state and city. Why can the app not remember my local and usual location? Worse yet today I need to cancel an appointment it the app only shows upcoming but doesn’t let you manage appointments. And nowhere can I review and manage my subscription to either suspend or cancel. My local spa has great staff but the company seems incapable of creating a good customer interface. The app need to redesigned from the first line of code.
Have downloaded and deleted and reloaded this app multiple times on my Samsung Galaxy Note 9, two Apple iPad airs both on OS v14, and it just doesn’t work. My location services are on. App just opens and immediately crashes with “Oops! Something went wrong” message on Samsung. On Android I get the screen to find the location nearest me, but it doesn’t work no matter what zip or town I enter. None of my devices have had problems with apps this bad before. Plenty of space available, and have tried it with no apps running in the background. Suggestions? Had zero problems with the original app.
