The wellness and emergency options do not work. When trying to view it just gets stuck and doesn’t allow you to exit from the “cookies” acknowledgement. Only thing you can really do is view basic benefits, see your claims that were processed and search for a dentist. But you can talk to a representative and ask questions about your claims etc..
The ease of navigating through the app is great. I can track my families progress and expenditures. Plan details are available here also. Though that can be confusing, I was able to get quick remediation with a call or chat! Thank you for making something not so fun easy to do
After creating an online account I am unable to log in to the app. I called the number that popped up after several tries and that was unhelpful. I asked if spaces in the password were accepted and he did not know but assumed they weren’t (nothing in the signup process indicating that). I reset the password and still can’t get into the app. Desktop website works fine (and yes, I confirmed I was keying the password correctly). Would really like to be able to access and save my ID cards!
I can’t find a share function, so having the insurance card in the app isn’t accepted, and they ask me to (illegibly) hand write all the info. With no card, they would make the effort to look up the info. Other features are OK, but I don’t use often.
It took a min for them to fix the issue of the app not letting people sign in and I must say I wasn’t expecting a response. I re-downloaded the app and I must say it look nice and simple very easy to use.
It won't allow me to share an ID card with covered adult dependents. It doesn't pull up all covered dentists in the local search or with the filter parameters. Requires logging in every time on the app. Since it's a personal phone app, it should allow the user to decide if they want it to log out each time or to stay logged in.
You can’t print from it. If you need your EOB you get taken out of the app to the website and have to log in again. What good is the app if what I need is on the website. I’ll just log in there.
While I can do everything I need, there is no option to turn off paper and use electronic means to communicate with UCD. In todays world, and privacy concerns, this is a must for successful businesses.
I called in and was told the wellness benefit app was not working well. I reported that I have a chronic covered condition to the agent. I cannot verify on the app that my condition has been recorded. Someone needs to check into that. I see that a previous review from 3 years ago complained about the same issue.
I really don’t like the fact that every time I search a different area I have to put in the type of coverage and I have to put in the type of dentist can’t that just hold and you can search different areas so annoying
Login just loops through a pop up stating “restricted member access” only the sponsor can see all family information and every other individual can see only theirs. But I’m the member and after pressing ok it kicks me out of the login process and wants me to log in again…
When You go to enter your birth date a default menu with current date pops up and you must scroll backwards one month at a time. For those with some age that is way too much scrolling to be worth while. It is a showstopper.
There is no way to ask a question about my benefits. There is no way to search anything. Just the most basic information is included... basic information I already know. This app needs a lot of work.
This app is not of much use. Can’t see EObs, cant seen claims more than 5 recent, can’t see my username/passwords/resets. Website doesn’t allow me reset my password. Developers should seriously think about what value this app brings to the users.
Not user friendly and saw no where to ask questions until you got to survey at end! I should. E able to check on a service and see what I have to do to get it down!
The app as well as the customer service agents are not able to show me up to date data. The customer service agent was rude and tried to rush me off the phone instead of explaining why the data was not up to date.
Thanks for developing this app. In a future update, please allow us to put our United Concordia ID card into the Apple Wallet with all of our other ID’s.
I’m military and can logon to United Concordia via a web browser using my DS Logon. There is no DS logon option in the app, if I use my DS logon and password I get an error and when I attempt to create an account I get an error. This app needs DS logon support just like the Humana Military app. Useless, rated 1 star because It was the lowest possible.
There’s no one behind the scenes doing any quality checks to make sure the information they are providing is accurate. Same goes for the company website. It’s kind of a joke!
I have tried to find dentists in my area. Providing all information required. After going through the process (including last four digits of social) only to be told they could not find me in their system. What a waste of my time.
Needs the following improvements 1. Full address where the claims are to be submitted is not displayed on the ID Card 2. The app should allow the ID cards to be saved , printed or shared
Your emergency services on your app is completely unsatisfactory and unacceptable!! I have a real dental emergency and need to schedule an appointment with a 24 hour dentist in the area. The app does not allow me to do it. Ridiculous!! Jim Spence
App is deceiving so is the insurance company..when app tells you that you have no copayment it’s not telling you everything canceling everything thing to do with this company!!!!!
Can’t use the app. Won’t allow login. Hippa disclosures keep popping up telling me I’ve got restricted access and I need to be the primary account holder - which I am.
The United Concordia Dental Mobile app is designed to help make our members’ journeys toward oral health and wellness much easier and more enjoyable. New features include: • My Dental Benefits member account access to use your virtual ID card, see recent claims status and learn more about your plan’s covered services and details. • Dentist search tool to find nearby network providers and view contact information, maps and directions. • Helpful oral health and wellness tips including proper brushing technique, flossing and more. • Emergency dental guide. • United Concordia Dental Chomper Chums® app download, designed to help parents teach their children healthy brushing techniques and build strong brushing habits.
