Just updated the app. Not ok boy is it not showing in “Recently Updated” but the app keeps crashing every time I try to open it. Hopefully this is fixed quickly!
The login is much better, happy to see the finger print option. New site is slick and information I’m looking for is easily found. 100 times better than last version.
Much better than the last version. Much cleaner and easier to use. I love the electronic EOB option and being able to access or reference anything I need at my fingertips.
Installed on my iPhone yesterday. It drained my battery to 10% in 8 hours, when I usually only drain down to 80 or 90%. The Battery summary in Settings revealed that the app was running for the whole time, and using the bulk of the CPU and battery resources. It was accessing audio for 22 hours of the last 24, for some reason and the phone was nearly too hot to touch. Bad App. App deleted. iPhone running normally now.
It is so much easier to log in with thumb print login. The NEW feature for EOBs makes it easier to identify the eob I am looking for on the site. Easier to understand my benefit information! Great job Wellmark!
It would be EXCEPTIONALLY handy to be able to put our insurance cards into the Apple Wallet. The current method to display the card is more cumbersome. Also, dark mode would be a lovely addition.
Not sure what’s going on, I haven’t been able to log in for going in two weeks! And tech support is always such a long hold! Can they fix the update that is preventing from logging in and checking balances, or doing anything at this point
This new update is terrible! I do not see the same claims on here that I can see on the website. The app is missing claims. The amount and details of the claims pending has totally disappeared. An update that gives me even less insight into my healthcare. Hmmm…seems pretty on par for Wellmark customer service.
I updated my app as instructed and now the stupid thing just freezes on the Wellmark screen. It doesn’t even get to the point of allowing me to log in! Please fix soon!
I used the app a couple times and it seemed ok. The last time I opened it I was told to update the app. I did the update and now it won’t even open. I have the latest version of IOS on my IPhone. Please fix this.
Every time I try opening the app it immediately crashes! I can’t view anything. I am having to use a browser to access my account. The app is pointless!
Latest update removed the ability to use thumbprint identification to log in. Resetting a password doesn’t seem to be working either. So now I can’t log in.
Terrible. Not up to date on claims, etc. Computer geeks running the app should get off Facebook, etc. and get to work improving the speed and readability of the app (for non-geek readers).
My summary of this app and their website is: Please Wait....................................................... Sorry, we encountered an error. Call us during inconvenient hours.
I don't use the app that often, but when I do I can easily find the information I need. I use it most often to find my children's doctors' contact information to schedule an appointment or fill in forms for school and sports. I also use it to check my flex spending account balance and how many chiropractor appointments I have left in my benefits. I love it!
I love this app. Now I have direct access to my network. I especially like that I'll be able to find a hospital or physician while out of town visiting my in-laws! Now I have one less thing to worry about. Thank you Wellmark!
Constantly getting logged out while moving between pages. Little function. Can I pay my bill via this app? Not as far as I can tell. Touch ID for login? Nope. If every function requires going to the full website just send everyone directly there. Can’t even store my ID card in my iOS wallet? You can do better. Maybe start with the Anthem BCBS app and go from there.
Overall this is a good app for those with health insurance from Wellmark. The only additions that would improve it would be Touch ID login and the ability to add your ID card to Apple wallet. Would love to see those added in a future update.
Can log into the web site fine. When I try to log into app it says "check internet connection or try again later". Internet connection is fine. Tried many more times, nothing. Called tech support and they recommended deleting app and try again. I did that, same thing happens. I'm sure it's a great app. Just can't get in. Anyone else having this issue?
My company has locations nationwide but this app won't search outside of Iowa and won't show anything near me. My company's health plan is not listed on the available plans even though a personalized mailing indicated this app would be useful to me. Why is this app so limited? Wait until it's finished before advertising it!
No options for saving login name or enabling Touch ID. This app is no better than browser access and in many ways worse, the session expires w/in 30 seconds if you go to the messaging area of the app and then back to claims area.
App is terrible to use. Simple looking interface, but will constantly log me out within 2-3 minutes of me logging in. Will not load pages and tabs, so when trying to scroll nothing will show.
No better than a mobile site. But a mobile site would save your login. This app is basically a shell for mobile pages. They need to redevelop it to be a native app and include Touch/FaceID.
This is just the Wellmark web site wrapped into an application. Because they made it into an application, you can't use password managers, like 1Password, or the Keychain to enter your login credentials.
Health insurance — at your fingertips. Get easy, on-the-go access to tools, resources and insights that help you manage health care spending and live a healthier life with the new Wellmark mobile app. SAFE AND SECURE To see your claims, coverage, digital member ID card and other information related to your health insurance, you must sign in or register for myWellmark®. This keeps your personal information safe. KEEP TABS ON CLAIMS AND SPENDING • Estimate your cost of care for procedures and services before you go • View detailed claims information, including cost breakdown and status tracker • See how close you are to meeting your deductible and out-of-pocket maximums • Determine potential copay or coinsurance costs for in- and out-of-network services KNOW YOUR COVERAGE INSIDE AND OUT • From preventive care to emergency services, browse an extensive range of benefits • See exactly what types of services or drugs are covered by your plan • Keep track of which medical services you've used, which services your plan allows and how many services you have left for the current benefit period GET MORE OF THE INFORMATION YOU NEED • Find the closest in-network doctor or facility, and get driving directions • Get health answers over the phone with one tap of a finger • View and email your mobile ID card for easy, on-the-go access • No need to remember your password — simply log in securely using fingerprint or facial recognition technology* THE WELLMARK APP IS ALWAYS IMPROVING This isn’t the end of our work in making health insurance less complex — it’s the beginning. Keep an eye out for many new app updates and features. *If supported by your mobile device. Data charges may apply from your wireless carrier. Continued use of GPS running in the background can dramatically decrease battery life. Wellmark Blue Cross and Blue Shield of Iowa, Wellmark Health Plan of Iowa, Inc., Wellmark Blue Cross and Blue Shield of South Dakota, and Wellmark Administrators, Inc. are independent licensees of the Blue Cross and Blue Shield Association.
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