Withings Health Mate

Health & Fitness
Rating
4.6 (264.4K)
Size
426.5 MB
Age rating
4+
Current version
5.16.3
Price
Free
Seller
Withings
Last update
9 months ago
Version OS
15.0 or later
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User Reviews for Withings Health Mate

4.6 out of 5
264.4K Ratings
10 months ago, Remito21
I would love to love this app
I have been using this app along with the scale Body + and the ScanWatch for over two years now. So, I kind of love it. It gives me my fitness measures: weight, fat and muscle mass, bone mass and water. The watch tracks my fitness level but… There is always a but. The App keeps adding a weight measurement each day even if I don’t weight myself. So it messes my metrics if I don’t remember to manually remove this measurements. In addition, the watch gave me trouble at the beginning (malfunctioning) but even though the company was super responsive and they replaced the watch, it was really hard to get the information on who to contact and how to get things done. It was almost as if they didn’t want me to find out. In addition, they have raining sod their products but no place to write a review. That’s why I am writing it right here!!! So, over all the app is great (besides the adding those measurements), and the products work (my watch measures my sleep, I can even take me ECG, and it is beautiful). And customer service was nice over all but honestly there are little exasperating times, like when they updated the app and I really hated the new look where things are not easier to grasp but the contrary. Don’t update just for the heck of doing it. The last update added not a single feature but just changed the look and I didn’t like it.
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1 year ago, basic beat
Generally OK
It does the things well enough. My beef with the app are the sleep tracking and Fitness Level. Regarding the sleep tracking, it's just pulling data from the Health app and that's a well and good, problem is it thinks I've slept, on average over a week, 15 mins a night. This is patently false. I'm closer to 6 hours/night. Regarding the Fitness Level functionality... I am a 52 yr old man, 5'11", 160lbs that works out 5-6 times a week at a high level of intensity (weights, HIIT and running). I'm in far better shape than most 52 year olds yet the app claims that my fitness level is under that of a 65 yr old. That's insane. And wrong. Not sure what the app is using to calculate this, but it's doing it wrong or using the wrong data. Happy to share info with support to fix the problems. Update: the sleep tracking has been fixed, it’s showing accurate data. The fitness level is still garbage. Same notes as above. NEW problem... The periods that you can view your data in are ridiculous. Sure Week, Month seem logical, but it's not. It's literally the current week, month, quarter(??) and year. Quarter?? Huh?? How about just 3 months w/o this weird quarter limit. And year? I can't see my progress over the past year bc it's literally the calendar year. Wha?? So in April I can only see a couple days. If I view quarter and go back, I can't see April. If I go back a year, I see 2022 NOT the past 12 months. Ridiculous. This needs to be fixed.
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2 years ago, OrganicAngie90
Manual Measurements a Hot Mess
This app has issues when trying to delete a measurement, it doesn’t always delete the measurement that you select. It will delete the measurements that were taken the time before the one you want to actually delete. For example if trying to delete your 3rd measurement that you’ve selected to delete, it will delete the 2nd measurement. On top of that, customer service is poor , not providing any viable solutions but to tell you to ad them back in if you remember them. You can’t add back in all the measurements even if you do remember them. The program only lets you add Weight, Fat Mass and BMI. You can’t add Bone Mass or Muscle Mass. quite disappointed after spending quite a bit on this scale. Customer service is not good since they have no way of retrieving measurements that were deleted and there’s no phone number to call so I had to wait 2 days to find out that they couldn’t help me. I would not recommend this scale because of this app and no help when the app manual function isn’t working properly.
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4 years ago, SprtHealer
Great Idea, needs some work
I adore this product for its sleek lines how easy it is to use and how it looks when I’m wearing it. Yes, it counts steps lower then other step counters but I am just looking for a baseline and day to day progress so once I had a month in that wasn’t an issue. My reason for choosing the model I did the Steel HR was for heart rate and sleep tracking and here is where I am constantly feeling somewhat disappointed. I love this feature and the HR monitoring seems to do well. The sleep tracker however needs some major improvements, when it’s working it’s fantastic but you can’t really track sleep if it doesn’t even pick up you’ve slept 2 or 3 nights a week OR doesn’t record sleep activity until after the first time you’ve gotten out of bed to use the bathroom at 2 am. I’ve looked at all the fixes and reasons this might occur and none of them make sense to me. I don’t shake my arm wildly after I get into bed and often wake 3-4 hours after going to sleep in the same position I fell asleep, yet the tracker does not record. More frustrating is when it fails to record a night at all. It keeps record of my sleep heart rate, why is it not giving me sleep data? So I love it’s sleek design, it’s exercise features, and much of what they are trying to do but it’s more a a parlor game then a health gadget at this time. It does have a clock and the ability to get notifications is a huge plus. Fix the sleep tracking and it’d be a 5 star.
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7 months ago, moppidort
Newest, newest update makes app work again
Past review: The last two updates have made the withings app complete garbage. I can no longer find my weight or other measurements from my withings scale (with the previous update it became hard to do but was still possible). Now I can just see my steps per day which the app is updating directly from Apple’s health app (why did I buy an expensive Withings scale to begin with?) Perhaps this data is now cloaked under the subscription that magicall came into being? If so it feels completely like Withings just want another ounce of blood (I mean money). Hopefully some other developer has made a way to access this data because it’s no longer Withings’ priority. Update: Miraculously after my scathing review, guess what appeared in the app when I logged on this morning? My data. I’m not sure if the developers pushed a buggy first draft or if they actually are pretty responsive to user feedback, but it looks like the app is actually useful once again. In the meantime found out that if you share between Apple Health and the Withings app, that all the data is easily and clearly accessible in Apple Health in case things get donked up again on Withings App. Advice to Withings: maybe make separate apps one just for those of us who want to access our device data and one with the extra gamified/coaching stuff for those that want that.
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1 year ago, permiefan
I have questions
I generally enjoy the app and started using it primarily because we got a smart scale. One thing I haven’t been able to figure out since I upgraded from my old iPhone 6 to a 13 mini: The daily BMI% figures are no longer available on my new phone and I can’t find anything that says why it’s not. When I go to “Customize the screen”, the option for BMI is there. But it doesn’t show up on my phone. And since I wear glasses (and weigh myself with them off to make my weight results accurate) I cannot see the readings on the scale and have to wait until they appear on my phone. Sometime ago I also started using it to capture the stats on our nearly daily walks, because it gives me more info than my pedometer, mainly steps but also the distance covered and the duration. Most of the time the app captures the data, but sometimes it’s as if the walk never happened. I find it frustrating not to be able to count on consistency. I also have started to manually enter my rowing sessions, however sometimes those also disappear after I’ve entered and saved the info. Anyway, just a few frustrations, but I’m happy to finally have found a scale that weighs in one-tenth pounds instead of the usual two-tenths. I’m small and small increments matter more to me than it does to others I would imagine.
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2 weeks ago, agliber
Too many upsell ads and functionality errors
After spending $hundreds on the product it’s disappointing and insulting how cluttered the app is with ads to subscribe and pay for withings+ It also can be pretty glitchy with login (it wouldn’t log me in properly after changing my associated email on the web app) then it mistakenly re-created 6 other user profiles (presumably because of improper idempotent design for multi-click errors). It also doesn’t support most of the basic features I care most about like csv export of my data. The web app export also seems to be broken for me, never receive the supposed email with my data. At least the interface is somewhat elegant even though the interaction design is definitely lacking. #Update Changed from 3 to 2 stars for poor customer service. There is no way for me to reach them. They hide behind a customer FAQ page. No phone number to call. No support email listed. The live-chat feature is completely broken “couldn’t load messages” is all I see. Could they please actually provide a way to get some support on the broken data export feature? Still haven’t received any email. #Update 2: For real how can I get some support from this company? No phone number to call. Just let me send you an email please! The supposed “live chat” function is still broken. It’s been over a month and still no support. Worst customer support of any company I can remember. They are straight-up hiding from their customers.
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4 months ago, Dm33
Weird design not useful
Entire app has strange unusual design trying to be stylish while losing functionality. Colors have poor contrast making screens hard to read. Graphs are over curved showing unrealistic spikes rather than simple actual values. It’s hard to see a simple list of measurements. The scale can mess up and associate a weight reading with the wrong person. No way to fix that in the app. Can’t reassign a weight reading to another person no matter how obviously wrong it is. Instead this is a platform to advertise all sorts of extra Nokia services no one cares about. A basic functional app would be much better. Or if they insist on this stylish but poor design, at least fix contrast and add in basic functions. Update 2022. App keeps getting worse. Trying to be everything in fitness. Many other apps are much better. I just want to use it with the weight scale and basic functions are hard or impossible to find because it gets lost trying to sell other things. Update 2023. Still horrible app. Reason to buy a different scale. This app is awful. Lots of effort spent on things unrelated to a scale. Basic scale functionality broken and hard to use. Hard to manage multiple people using the scale. If a weight is assigned to the wrong person can’t move it. Have to delete it. But even after deleting the reading graph still shows the deleted reading. Overall a mess. Trying to be pretty and extremely unfunctional and hard or impossible to use.
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5 years ago, Kamalamclem
Waste of money and zero support
I purchased ths item for my husband, I already use their scale. I have multiple problems, the first of which is that their customer support is next to nothing. When they can’t fob you off with stock, copy and paste, replies and they stick with it long enough to actually read your problems, well, then you are not any better off. I’ve long since abandoned the use of the blood pressure monitor, since it is quite useless for the purpose it was purchased, taking blood pressure and recording it wirelessly. Simply does not work. Now the scale has been successful in weighing us both. Unfortunately, it has no ability to differentiate between people who are close to the same weight, like my husband and I, even though I always select my name at weighing. Again, after constant effort to attempt to get customer service, they just stopped communicating with me. I guess customer service is not their thing once they have your money. Now the app has removed the week display, or should I say, it’s gone from mine, I’m trying customer service again today but I’m quite honestly very much less than optimistic that I will have my problems addresses anytime soon, if at all. There’s lots of products on the market that do what these items are ‘supposed’ to do. Vote with you feet and walk away from Nokia/Withings products and save yourself the headaches I’ve been through.
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1 year ago, Nightshark89
Connectivity with Apple Health
I really wanted to like this app. I have been using Renpho for 4 years and decided this year to make the switch since my old scale was having trouble staying accurate. So I took the plunge and purchased the Withings Body+. I love the hardware. The scale looks nice, it works well for a larger person like me, and it seems really accurate. However, my problem is entirely with the app. I have worked with their support for three weeks now or so(which basically is two email interactions both asking me to confirm that I’m not stupid) so I have tried to do my due diligence. I cannot seem to get the Health Mate app to consistently share information with Apple Health which is what I use for keeping track of trends. There were some days it would sync and then it would skip 4 or 5 days. Now I’ve been using it for three weeks with no sync at all. I’ve reset it several times. I am giving it one more try by deleting the app, resetting the scale, and then strictly using Bluetooth to connect (to mimic my Renpho experience). If this does not start working within the next two weeks I will be returning my scale and just sticking with Renpho. I am bummed about that but I don’t really see a choice. Withings maintains that the problem is due to restrictions Apple puts on the syncing between the apps but then how come Renpho works flawlessly for years and I can’t get this one to work consistently for more than a couple days. It’s quite frustrating.
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1 year ago, wxangel
Fantastic Motivating App!
I have been using the scale and the app for the last year and 3 months. In that time it has helped me drop - A LOT - of weight. Seeing the data is key to my success. I can see the trends and be proud of myself both in the app and on the scale. Love it! Recently there was an app redesign. I mostly like it, but some data points were taken away, and others should be adjusted. I imported data since 2011, from another app/scale. So I have a LOT of historical data. The old version of the app showed me positive and negative changes per year, month, week, etc. this was great because I could not just watch the graph, but I also saw the numerical change. With the latest version, it compares original weight and current weight for the trend. So even though I have lost 30lbs+ over the last year, if I look at all time data, the trend says gaining. From a numerical perspective, I can see that as true, but my trend for the last 2 years has been losing. I would rather not see that trend, and see the monthly or yearly ups and downs numerically instead. I am probably an edge case - and over all, I really love the app and the scale. I can’t wait for a new version that maybe gives me a choice (setting) to see the data in multiple formats rather than one size fits all.
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1 month ago, Nosk-S
Too much I don't need
Yep. This latest update basically makes the app unusable. It wastes valuable screen space wishing me a good morning in LARGE FONT. I know my name. Your software is not a person that needs to greet me. There's more wasted screen space with a notification telling me I HAVE NO NOTIFICATIONS! What about all the other stuff I don't have? I tried to get rid of the weight trend, and my weight disappeared, but it appears to have moved to a "Measure" screen. imagine that, will you? - a bathroom scale that doesn't like to tell you your weight. But it does want to tell you the weather, which is already on my smart phone. ... I am really very sorry folks. I really do wish I could be more charitable, but you are redefining the word ludicrous. . . . I am beginning to consider going back to my Krups Scale and a notepad to track my weight. I was getting sucked into thinking it would be cool to tell how many steps I actually did take, but this is truly a first-world fantasy. And now, after the last update, it hasn't updated since March 6. I'm so tired of hunting around in the app to try to figure out what to do. We shouldn't have to spend hours trying to figure out the app with menus in random places. I guess I'll just remove the app from my iPhone and weigh myself every once in a while, which is all I want anyway. A recent article in the IEEE, Spectrum magazine talks about software bloat, and I guess this is no different.
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2 weeks ago, czechersusa
Garbage App
This app is absolute garbage. So buggy! It kept saying my password was incorrect, and that I should try again in 15 minutes (not incorrect, by the way) yet it would immediately accept the temporary passcode sent to my email instead. Speaking of which: I have to wait for that email every time I access the app for some reason. I tried to go into the settings and change it to utilize a different option—chose the 4-digit passcode which worked many times until it suddenly didn’t anymore and kept telling me that THE SAME passcode I had been using for the last 10+ logins was incorrect. Further… trying to re-sync this scale to my phone after not using it for a while was ridiculous! It kept giving me an error, refusing to connect to my wifi. I tried all the troubleshooting options including forgetting the device via Bluetooth and even did a factory reset on the scale. Finally gave up and tried the iPad instead and that worked which now made it sync to my phone. Lastly only some of the stats sync in real time. Vascular age keeps saying I need one more measurement taken even though I’ve been on the scale about 15 times. This is horrendous. Terrible, terrible app for such an expensive product. I don’t know why there are so many positive reviews here when a quick Google search will tell you that many others are having the same issues with syncing devices, and have been for YEARS!
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5 years ago, Ken Akerly
Don’t buy the blood pressure cuff
This was a good app and blood pressure monitor when it was originally released. The new owners have turned the blood pressure cuff into a brick. I’ve lost over a year of health data because of the “updates”. The most recent update resulted in the app no longer recognizing a device I’ve been using for over a year. The app also now requires the user to create an account and to share health data with them. This is frankly another ignorant move to try to collect used data to use for marketing. This is no longer a health app for that reason. Save yourself some money and privacy and buy the simple blood pressure monitor from your local pharmacy. One that just uses batteries instead of you’d private information. Update: a customer service person responded to this review promptly. The response included an apology. However the response did NOT include a solution. If Nokia can’t offer a solution I want a refund. The device stopped working because of a forced update that Nokia sent out. Update: I contacted Withings customer service by email and requested a full refund. Withings responded by saying they will only warranty for 30 days. Even if they make the device useless due to their failure they will not refund the purchase. They are very stubborn and just thank you for your patience. Once they get your money that’s all they want. Save yourself a lot of money and buy the stand alone blood pressure device you can get from your local pharmacy.
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5 years ago, DonRWatters
Inconsistent UI, but not many do better
It’s an average app, for what it is meant to do. Data collection and presentation are at the core of the product. Unfortunately, the app tries to hard to make data relevant, and becomes inconsistent across the experience. Want to see your aggregate sleep for the week? Awesome! Now try to go back to the screen you were on. The UI sometimes choose to provide no way of going back. So, then your only choice is to exit the app and start over. Want to rotate the app? Cool...that will work, sometimes. Other times it’s like fighting with an obstinate spouse. Not happening unless it wants to make it happen. Useful things like, average REM sleep are missing (or possibly buried so that can’t find it easily). This app desperately needs sparklines to be extended to many categories, and I should be able to choose which categories, in my dashboard. The weight, steps and sleep sparklines are great. Why not use them in a daily snapshot that represents the last week, in one dashboard view that also shows the other things that are already being captured? It’s the inconsistency that is holding this app back. BTW, this the kind of rating and review that happens when a popup requests my feedback in the middle of me just trying to go about my daily review routine. Stop doing it, no one likes it.
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10 months ago, Andy Swats
Healthmate->Withings
Update 28 Jin 2022: I used to love the data this app could provide when it was health mate. This new app withings is a huge step backwards. Used assign the weights to the right person, now it doesn’t. My wife, ½ my weight, is always getting my measurements assigned to her and I recently lost over a hundred pound one day and got it back again the next. Can you fix your app? If you try to look at the data so you can manually adjust the measurements? Can’t now. Could before. And most of the data you used to see is gone. Should just get better, but seems to have go e backwards 10 yrs. Older review: I have like my scale and BP cuff at home for sometime now. Then they rebranded and I’m not sure what happened. Seems buggy now. Weight data shows up sometimes other times it doesn’t. I’ve deleted it and reinstalled a couple times. It works at first then the graphing doesn’t show up, or the data doesn’t load. Used to be easy now note like before. I thought they merely changed the name, but seems they altered the app. I am sure they will fix it, but i don’t know if I’ll stick around very long. Lots of apps out there. I just don’t know how a stable program can become so unstable. Upgrades tend to have a few bugs to work out, but this is not an upgrade-just a name change.
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2 years ago, Hikercapecod
You’ll like it but …
It’s been buggy since I’ve had it, and I have yet to find a doctor that really cares to see it or rather the data and it’s entirety. They almost are irritated that the patient is monitoring their health that closely. However that’s not a flaw of the product my main issues are it’s interoperability with products outside of the Withings ecosystem. I also feel that given the amount of data that it already consumes could provide more reporting or at least the appearance of more robust reporting. It suggests that there are insights and other elements available however I have yet to find any details, they’re always a work in progress and have been for upwards of two years as of the date of this review April 2022. However with that being said, tracking blood pressure wirelessly with their blood pressure cuff and with their tools or other hardware that all works wonderfully and you’ll be very happy it’s just a bit too proprietary for my tastes but then again what isn’t especially within the Apple ecosystem. To that end Apple users usually are paying for a premium for that non-interoperability so we should expect an extra level of exceptionalism and I don’t feel that they’re delivering on this expectation, but I’m a nit picker.
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1 year ago, IX50
A bit spotty
This is a good app along with body plus scale. Displays are good and easy to read. There are days however when although all new numbers are recorded and loaded to the app, they are not updated to the dashboard trend graphs. When the graphs are updated a day or two later, those prior days are missing. Otherwise a nice app. Update-after signing out, deleting app and reloading, the same problem persists- daily data is loaded and appears with widgets but dashboard graphs often don’t get updated and those data points never get plotted. Second update: after following developers suggestion to sign out, delete app, and reinstall problem still exists. Numerous emails to Withings customer support have gone unanswered. The app and scale would be a great combo if app worked consistently but given its spotty nature and no support from Withings I would not buy this product again. I no longer have the automated response with the case number. After waiting weeks, I stopped thinking a response would ever come and gave up! 3/1/23-Hello Josephine. I did get the automated response to each of my last 2 inquiries to Withings but never an answer beyond that to either one. Withings support has gone to zero. Is there a direct email I can reach you on? 3/3/23 follow on question-can you clarify how averages are calculated on the graphs. Over a given number of hours?, days? weeks???
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5 years ago, patapra
Updated: So much better than used it to be
Update 1/1/19: this is more of a feature request than a review: i often find myself wishing there was a current weather screen on the steel hr. the current weather (within a configurable interval) could be pushed when that particular screen is viewed. could eventually be expanded to included forecasts for the next few hours. Updated Review: After following the link in the developer response, i learned that health mate will only show an app in its notifications list, if the app pushed a notification while health mate was running in the background. this is why i never saw google calendar as an option for watch notifications. this isn’t very intuitive; i would suggest adding help text that explains this. Still a good app tho! Original Review: The new notification and on-watch workout selection systems are game changers for the steel hr. Kudos to the deva for delivering these features. I just have a few minor quibbles: 1) no google calendar notifications. 2) the new workout mode continuously shows the elapsed time in full brightness instead on-demand check ins. 3) it would also be nice to see a summary (elapsed time, avg and peak hr, etc) when you complete a workout. Keep up the good work!
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1 month ago, Dkydkdhfxhc
Severe app issues
Sleep tracking doesn’t properly log your full sleep. If you get out of bed before you were registered as being asleep , ie you were tossing and unable to fall asleep for some time , then get up to get a drink of water and get back in bed, the app resets you time of going to bed to when you got back into bed after returning. That is wrong - it should keep you registered as awake for the full time so long as the time you got out of bed is say less than 20 minutes (or configurable). That I tossed and turned for 1.5 hrs and then got up to take a sleep aide and then got back into bed and it took 35 mins to fall asleep is getting recorded as 35 mins to fall asleep. It should be 2+ hrs to fall asleep. Those pointless notifications in app that are force locked to be at the top of the home page are an annoyance that hides the information I actually want down the screen. The only thing I want to see the nightly sleep summary or the last weigh in , is the devices in order of most recent. The rest of the general tips and hurrahs I can really do without. I know I had or didn’t have a good nights sleep and know what matters to sleep. You forcing a paragraph d text and graphic to tell me as much before the night summary wastes everyone’s time and causes a bad impression on your brand name Withings .
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1 year ago, Fungi008
Buggy app; Support process is hostile to users
I gave the app of my target weight, which is 20 pounds below my current weight, and it somehow concluded that I wanted to maintain my current weight, saying “so you want to maintain your current weight” and providing tips about how to do that. Weird flex. Update 1: Withings reached out to me and instead of taking this feedback, they asked me to submit it again for some reason. And when I clicked on the link they gave me, it took me to a page that actively tried to keep me from submitting any feedback. Guys. You’re doing tech support wrong. Update 2: wow, they did it again. Once again they reached back out to me. Once again the link they sent to report a problem is not a link that allows you to report a problem. To the developer or tech-support person who is reading this, please do not reply to this post by sending another link that does not work. Maybe try it out yourself first. I wish you the best of luck. Update 3: OK, they got back to me with step-by-step instructions. It turns out it takes 6 very specific, non-intuitive steps to get to a “contact us” form. That kind of design is hostile to users. To the Withings rep reading this, please let your managers know that users may find your “submit your issue” steps to be confusing and hostile.
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10 months ago, thxuebti
OMG - the WORST!!!
What are Withing developers thinking? Every time they “upgrade” the app it gets worse!!! The original app - several years ago - was pretty good! You could share your info, view your friends info, etc. The broken stuff: - every time I launch the app it says it’s still importing / converting my data - I can still see my buddies profile and weight. He can’t see mine now in the app now… even though we’re on the same (current) version of the app. He can see me still on the website - there appears to be no way to share my data with someone or stop sharing….from the app. (Only the web) - the app shows “family” but literally no way to do anything with it The enhancement requests: - there are now all kinds of unnecessary data fields. I don’t want Withings to track my workouts, steps, etc. it would be great to turn off and hide all these fields. - the app is incredibly un-intuitive. Developers, plz take a human usability class or…. Look at any other app out there for a clue! In short, I like my scale. I like my blood pressure cuff. I HATE this app. PLEASE just bring back the old one. It was actually great! I appreciate Withings getting back to me with their developers. I hope that we will see some meaningful updates to ease of use. I have been a long term Withings scale and pressure cuff user. I hope they’ll consider the app usability.
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2 years ago, Nelchina2
Works most of the time
Update: I updated the review as it seems to be working better. The 301 error is solved by a slight adjustment (white unit is parallel to my upper arm and none of the cuff is touching anything hard). To sync with the Apple Health, once the cuff has synced to the Withings app, I close i the Withings app and then open it again, swipe down, and it then syncs fine with the Apple app. It still seems to give different readings than my other two cuffs (sometimes as much as 10mmhg for systolic; diastolic is basically the same) but not all of the time; I’ll work on that. 🙂 I’ve had the blood pressure monitor for about a month and for the most part it works pretty well, although often times it is much lower than my other two cuffs. Sometimes it gives me a 301 error, which I have not figured out why yet since it seems to be in the exact same position on my arm (I take my BP sitting in the exact same place every time and the different cuffs are in the same position). The app does a pretty good job at syncing up with the cuff ( as in real time), but does not sync well with the Apple health app - sometimes it does, sometimes it doesn’t. I have not figured out that one yet.
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12 months ago, AB_6644
Unable to Export Health Data
About 2 months ago, I was exporting data for an upcoming medical visit as usual. For some reason, I never received an email with the download link. I tried again a few more times with the same result. I also tried changing my email address, then trying the export function again which was unsuccessful. I then contacted Withings Tech Support for assistance, explaining the problem and all the trouble shooting procedures attempted. The rep acknowledged this, set up a case and said that it was being turned over to a ‘senior tier’ group for resolution. After a few initial contacts via email, I’ve still received nothing from the ‘Senior Tier’ group to resolve the issue. I tried to calling the help number and it’s connects to some plumbing company. This was attempted several times using different phones with the same result. I let a representative know about what was happening but the rep insisted that the number was correct. In the past, Withings has been more responsive to issues, questions and change recommendations. After a month of nothing but crickets since the initial assistance request, l believe this negative review is justified. If Withings ever does decide to provide some help to get this issue resolved, I’ll submit an update.
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1 year ago, 5an1
Wi-Fi Not working properly
Setup process itself is confusing, not user-friendly. First step is to turn the unit on for 3 seconds. But no explanation on what to expect. So when the unit is not showing anything specific, I didn’t know what I did wrong. It’s also awkward to begin with, the button and the display is on opposite side. Wi-Fi connection is not readily available on the app. The unit shows weather when it connects, and when first time testing it. For a few minutes everything looks OK when I tested again. But after a few hours, it is back being a basic weight scale. No data transmitted to the app. No weather info. The only way to check in the app is to update Wi-Fi connection. For this the unit has to be turned on again, like I have to go through setting it up again. Next thing I got was Setup Failed, or options to set on Mac or reset. That just means I do have to reinstall everything. Erase bluetooth, erase the unit from app. I’m thinking maybe I have to erase the app and reinstall it again…. If you don’t erase the Bluetooth, it will just act like you already have it in your phone and the reinstall will go do anything. Second time I did the reinstalling, the next morning Body became basic weight scale again. I really want this to work. But probably I just got a defective product.
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3 months ago, wulfeman
Lots of potential, but not of much use now.
I spent a small fortune on a Withings Body Scan. I looked forward to the segmented body scan analysis. Unfortunately, the app does not allow you to track your progress by body segment. The only data it provides is current measurements and a comparison with other Withings users. This doesn’t necessarily indicate a healthy or unhealthy reading, just a comparison to other users. Most importantly, is the inability to track your own progress, if you are trying to focus on certain body segments. If you have spent months working on upper body training, building muscle mass in your arms, there is no way to track your progress in the app. Just as importantly, the lack of ability to track trends, restricts access to vital information, should a segment unexpectedly begin to loose lean mass. This information could be invaluable in helping to adjust training routines early, or potential detect a health issue impacting various body segments. Given that the scale collects the necessary data and sends it to the app, there is no reason why the developers couldn’t utilize the historical data to provide personal body segment trends. The data currently provided in the app is more of a gimmick, and quickly becomes irrelevant.
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6 months ago, Scott Fraser
Use everyday - app is laggy and hangs
Even with today’s update that seems to fix some of the more recent issues, the app still hangs and doesn’t seem to be syncing to Apple health. I use the scale to track my weight and body composition, and the body composition graph literally doesn’t show anymore - it just clocks indefinitely. and despite weighing myself every day, nothing has synced for the last four or five days to Apple health. It seems correlated with the graphs hanging and never showing in the app. My other longer term big frustration with this app is it has been designed by the developers to sort of decide for you what you want to see on the graph when you move charts left to right. There’s this annoying snap-to that it does where it will just repeatedly slide the graph back to what their algorithm things you want to look at despite the fact that you’re moving the graph to view what YOU want to see. It’s infuriating and it’s gimmicky and it’s just eye candy and the testers & developers & UX designers need to take a step back and think about getting feedback from actual users as opposed to engineers or marketers that think it’s cool to see some fancy finger flicking physics when users are moving the graphs.
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1 year ago, djc0
Back to being great!
UPDATE: Have discovered you can click through on some of the graphs to see only that property. That helps somewhat. I appreciate the devs reaching out. Withings has always been great. ORIGINAL: I have used Withings for years. Through all the ups and downs. I’m a big fan. But why oh WHY do developers feel the need to redesign things that have been working beautifully for years! I use the Withings for the graphs. Now they’re half the size on my screen, only show averaged data when I go to the month or longer view, no trend line. And the big one: the y axis range is so large I can no longer see any trends. 72kg for my body composition graph! Does anyone there even use this app to track their weight?!? Please put the graphs back the way they were. Individually one their own graph. With an axis range 5-10kg so you can see what’s happening over the week/month/quarter. So they can actually be used to see how weight and other body properties are changing. Pretty please?
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1 year ago, tipiwi
I have been using withings for many years but the latest UI changes are the worst they ever made
I love that my scale connects to an app and tracks all sorts of data points every day and for that reason I have been recommending the scale to friends and connections on a regular basis. The one terrible thing is that they keep making changes to the app UI that are showing how little they understand their users. The current UI is a recent change that is ruining the experience like never before and I can only hope that enough users complain so they change everything quickly. It is a disaster. I’m no longer able to see graphs of my data the way I want, trends are gone, navigation is terrible, and sadly it all has an impact on my daily motivation. If only they did a user survey or something to provide feedback but I couldn’t find anything like it. It shows how little interest they have in their user experience. I really am considering looking for alternatives despite having my data there for years and having the scale that goes with it. If you are working for the UI/product team and would like to hear more please connect with me, I’m more than willing to share precise feedback…
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5 years ago, beatVjiking
Getting worse over time
This app has been on my phone for several years. The last few updates have seen a nosedive in quality. First, the app now requires multiple authentications before opening if you have passcode access on. Inconvenient, but not a dealbreaker. Then, the app started adding phantom steps when the phone was charging. It’d add steps at a constant rate during times when the phone, and any step counters, were stationary, at a fixed rate (usually 270 steps/hour). When attempting to shut off step counting in the app, I found it was no longer possible - and when I contacted support about it, I had to send them screenshots from my app to prove to them the option was missing. Support was unable to help, so eventually I just removed the app’s permission to write steps to Apple health at the OS level. I updated today hoping they’d been addressing these issues but now it’s no longer even *importing* step data from the Apple health app (it cuts off right at the time I updated!) I hope the developer can successfully address these issues. I really like their health hardware, and the software, until about six months ago, has been rock solid. But if it continues in this fashion I’m not going to have any use at all for it.
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4 years ago, nnsmith
Frustrated
I’ve had the app for years. I used it to monitor my steps years before Apple Heath and Apple Watch. I eventually purchased the scale, blood pressure monitor, & most recently, the sleep tracker app. Recently, I started receiving multiple weight measurements every day. I noticed that whenever I opened the app a new weight measurement would appear even if I hadn’t stepped on the scale that day. So I contacted support. I was asked to provide a considerable amount of information, which I happily did as I assumed it would lead to my problem being resolved more quickly. Unfortunately, that’s not what happened. Here is the response I received, “Our development team is aware of the loop effect which is causing this issue to take place (HM → other app → AH → HM). I do apologize however, we do not have a planned fix, we recommend users only export from Apple Health.“ My reply was that their response was unacceptable as according to the description in the App Store at the time was that the app “plays well with others” (in all caps). I was assured that my concerns would be forwarded to the development team. This was On May 13th. Apparently my concerns aren’t worth much as I haven’t heard from anyone & it’s now the end of May.
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1 year ago, EHoneywort
Please Create a Way to Hide Weight from Dashboard
I’ve started using the app for my Scan Watch and I am trying to stop the app from prompting me to weigh myself or calculate my BMI. Not only is BMI entirely discredited as a measure of health, it can be extremely triggering for those of us with a history of eating disorders. I avoided getting a watch like this for years for exactly this reason. I know that having height at weight data in the app can help with other data gathering and calculations, so I don’t want to avoid inputting it altogether. I just wish I had the option to hide that data, as well as the prompts to start logging my food intake and fat mass, from my dashboard. I don’t need to see them every time I open the app. I do not need to track those things, and doing so would be actively detrimental to my health and wellbeing. I know Withings wants to sell scales, but there are those of us who would like to have the health tracking benefits without being prompted to set a weight loss goal, or start engaging the exact habits that we are trying to recover from. I want to keep this watch but I may need to return it if I find my mental health suffering.
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1 week ago, Aanarky
🚫 Withings is an exit scam to waste your time and take your Apple Health data 🚫
🚫🚫🚫 Withings apps & products are junk, this is a company that is going to exit scam with your data 🚫🚫🚫 Withings makes products that don't work and their mandatory app scrapes all your Apple Health data. It is obviously a scam that won't be around much longer. Who is to say they aren't taking your sensitive Apple Health data to the highest bidder? It's also telling that they're responding to this review over and over again trying to do damage control instead of addressing ANY issues. As long as their little honey trap is set they're happy to waste your time, money and your effort in trying to monitor your health. Withings scales have a huge variability every time you measure yourself, which makes them useless for tracking a weight loss journey. Their support is slow, broken and they will gladly waste your time by asking you to repeat the same steps over and over for weeks (but not before asking for just a little too much personal info for 'verificaiton' of course). Don't let Withings waste your time, money, and energy. Use an analog scale. Use a Garmin scale. Just eyeball it. Literally anything is better than letting Withings get away with screwing you over.
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1 year ago, OMG! So Disappointed
On the way to 5 stars!
This app is better than most, with the potential to be one of the best! Got their Sleep Tracking Mat. Worked flawlessly on the first night, then intermittently after that. BUT… It turned out NOT to be the mat or the app. It’s the FOCUS MODE setting on Apple iOS 16 — blocking notifications from the app. You can make an exception for the app (phone settings —> Focus —> select the Focus —> under Allowed Notifications —> tap Apps and allow Health Mate app. I’m waiting to receive technical help because my device was accidentally disassociated from my app during troubleshooting. Hopefully, it won’t take too long. In the meantime, I’m ordering the scale. The Health Mate app works flawlessly with Apple’s Health app. WHAT WOULD MAKE USING THE APP BETTER: Comprehensive instructions (even if only available in digital format) would be a GREAT solution. The app refers users to a Forum (which I tend to avoid). I’m giving their technical Help a try this time. Update: Great response from their Customer Service. Even so, I will be returning the Sleep Tracking Mat and may try their ScanWatch as a substitute.
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12 months ago, Older_Wiser_More_Cynical
Hardware was good, software turned into non-functional nightmare
When I first got my Body+ scale, everything worked nicely. The app synced with the scale over Bluetooth and passed weight information on to the Health app. Then someone at Withings decided that it must be true that everyone’s home Wi-Fi setup would connect well to devices on the bathroom floor half a house away, so why not deprecate the Bluetooth sync with the scale and run everybody’s date across the internet to a Withings server for the app to retrieve. That is when I lost the ability to reliably pass data off the scale. I tried again today, and got the app and scale to communicate again once out of at least 10 tries, then the setup timed out while I was looking up my Wi-Fi network password. No subsequent attempts succeeded. The scale acts for all the world like starting a new attempt to set up the scale still sees data from the previous failed attempt, and jumps from step 1/4 Start the App to step 4/4 Setup Failed. I’d suspect that the Withings software team had been infiltrated by agents for their competitors, except for the old rule, “Don’t attribute to malice what can be more easily explained by incompetence.” In the end, my evaluation is good hardware failed by terrible software.
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5 months ago, SaigonChowChow
How is the app so broken just signing up
The app refuses to let me use my health data. I use my gmail and it cycles me back to the “Get Started” screen. 5 feet and 9 inches is an invalid input, and an unknown error has occurred has blockaded me from using this products advertised features. I got this because I had the assumption the app was Optional. Update: The unknown error is absurd and has bricked my scale. I demand you give me a working app to use my product. That or force the firmware onto the scale so I don’t have to use your app. This is beyond unacceptable and frustrating. No FAQ pages if you won’t even offer solutions for something this egregious. No forums if you won’t offer direct lines of support up front. >Update again: It works only had to make a fresh gmail account. Staying at 1 star because that shouldn’t be a requirement.-> another update. Okay the app is great once it’s working. But fix the starting screen. That shouldn’t be so hard and take 25 minutes. Thanks guys. Bye.
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1 year ago, Munzi88
Works but trend lines stink
I have the scale and the app. Been using it for about 2 years. It works it’s fine. Not my favorite but no serious complaints. Then recently there was some sort of software update that has been really frustrating. Previously you’d put in your weight and they’d show 2 lines, one was your actually weight readings and the other was a more smoothed out average of sorts. It was nice seeing both to help you not get too hung up on one bad day. Now they just show your weight readings and declare a “trend” which can be “stable” or going down or going up. I hate this. As someone who looses weight fairly gradually it literally always says “stable” when in reality I’ve lost like 20 pounds in the past 5 months. It’s very obviously a downward trend if you look at the graph but the app seems unable to recognize this. I also miss the smoothed out graph. If you’re just going to put points on a graph, seems like a real waste of an app. That’s easy enough to do with some graph paper at home. Clearly they didn’t do any user testing with this new ui, it seems objectively worse.
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2 years ago, Mojo Surf Design
Great UI and data crunching
The app itself is great, love the beautiful interface and overall UX, it’s highly modern and easy to understand data at a glance. The sleep tracking portion is my favorite part of the app, and seeing if I’m getting enough sleep over long periods of time is very valuable for me. I’m currently using a Withings Pulse HR and Body scale to upload metrics. My main complaint is with the Pulse HR not the app itself. It won’t track swim distance, even with phone nearby, only heart rate and duration of swim. I feel that there is probably a way for Withings to track that metric if they wanted, as the Pulse HR can easily track walk distance. The other sore point of Pulse HR and app is that it won’t recognize a nap, and add it to sleep score. No major complaints with Body scale except that hardware itself is a little buggy and seems to take a little while to upload data and prepare itself for next user to step on scale, if being user by a whole family. Lastly I love that I can manually add in my own BP, temp, heart rate and other metrics as needed.
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2 months ago, Betterthanyesterday369
This app is trash
I’ve had my Withings Body Cardio for 7 years or so. I was very happy when I first got it. The app was great and the scale had pulse wave velocity, which is why I purchased it. Withings then turned off the pulse wave velocity functionality due to not having FDA approval. They offered $50 store credit, but why would I ever buy something from them again? The app was pretty and had great functionality. It did need some improvement, but was really good. Now, here we are 7 years later and the app is nowhere close to what it was. I don’t even use it because it is so bad. You can only view your weight or body fat in windows of time and if you try to move the graph it will snap back. If you click “Explore the data” you can adjust the graph as you please, but it is misleading. It appears to have data points and a trendline. That is not the case; in fact, it is the opposite. The points are averages and the faint curve that appears to be a trendline is the actual data. It’s just such a data visualization fail. I use MyNetDiary to view the data instead because I just can’t stand using this app and seeing the regressive failure. I’m mad just talking about it. I will NEVER buy another Withings product.
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6 years ago, PeteMcD3
Like the watch and app
This has been a great investment for my personal program of activity. I am 55 and interested in monitoring my activity. A great feature of this watch and app has been monitoring my sleep patterns and blood pressure. I have been researching how to get better sleep patterns with diet and exercise factors. I like the fact that the alarm on my watch vibrates to wake me up to get to Crossfit class without waking my wife. I looked at many options when trying to find a device that would help track mostly my sleep patterns. I am working with my physician in also trying to monitor oxygen levels and other factors. I like the feature that Nokia has of measuring steps taken in a day with the smaller dial. It helps motivate me to walk more. Also, like the feature where I activate the watch at the start of my workout and end it at the end of the workout. In my opinion, this is a great addition to a good fitness program. It is helping me find a good sleep routine to make the best of my overall daily fitness.
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5 years ago, Kathryn Finch
Make sleep score optional
I am such a fan of and very grateful for my Withings watch and app. It has been a great support for me to understand my sleep so I can identify how deep I’m sleeping as a vital element of my health during some trying, long-term health challenges. This 1 star review is not for the watch/app overall, it is for the sleep score update. I find it very damaging to rate the quality of our sleep on a point system of 1-100, most especially the negative evaluations of each element of sleep. Examples of these are: “Sleep score 20. Depth= Bad.” “2hrs 6mins isn’t much...try to sleep a little longer tonight.” Next to a bright orange exclamation point. “OK, so, it’s time to bring sleep back into your life.” Next to a bright red exclamation point. “Your bed and rise times diverge too much from those of these last few days.” Next to a bring red exclamation point. (This was a night I slept well and long.) As if I don’t already feel the weight of my lack of sleep and it’s negative reflection on my health challenges. As if I don’t already feel stressed and even grieved about the harsh reality of being unable to sleep well. As if I should “Just try harder! Just do better!” As if we don’t get this message enough in every other area of life. They need to make these CRITICAL COMMENTS OPTIONAL. Make the sleep NEGATIVE SCORE OPTIONAL. Sleep is valuable and clearly we want POSITIVE SUPPORT about it. Thank you for your care and attempted support.
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4 months ago, NUGRAPE
SCALE IS NOT RECOMMENDED.
What started out as a great product ten years ago has evolved into a barely okay product. It is not consistent in the information that it provides through the scale. Sometimes it shows steps, sometimes it doesn’t, sometimes it shows heart rate , sometimes it doesn’t. After multiple times of being asked by a tech to update the scale by reconnecting to Wi-Fi, install fresh batteries, restart, try a different location , and delete then reinstall app on phone, I’ve come to the conclusion that it may work, or it may not work and the only way that I’ll get the correct information when I’m supposed to, is to buy a new scale. I’m not going to buy a new scale and I’m not going to recommend the product unless all a person wants is their weight, the weather forecast and the temperature in the location where the scale is located. I don’t know why there’s is a debug information screen in the app since there is no way to debug my scale. The latest update has made things worse. It didn’t carry all the information forward, says I’ve only weighed myself 30 times in over ten years. No longer any response from the company.
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7 months ago, Don't Even Waste Your Time!
Happy with Scale
I’ve owned the Bf analyzer scale for several years now (4). I now have a 4yr history of my health & body fat % (not just a BMI) and love it! Even after Nokia buying Withings they have continued to make enhancements to their app which has been nice. I would have provided 5 stars but my one complaint is that occasionally the scale starts showing my morning weight in kilograms (for no apparent reason?)... I have to reboot the scale and that fixes it, so its annoying, but not a show stopper for me. The Bf% fluctuates a little, but I own another expensive bf% monitor and the scale is pretty close so its good for monitoring your overall changes. Beware of cheap scales that claim to give you a bf reading when all they give you is a BMI Calculation. UPDATE: Love the scale, but lowered my rating due to app changes since Nokia. The new app updates are nice, but miss the older graphs for weight when they allowed you to pinch zoom on your weight history. Also give us users more graph grid lines on the graphs, or the ability for users to toggle them on and off.
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1 year ago, CPT Kirk
IMO Best smart watch on the market!
I hate the look of modern digital watches. Those square and rectangular smart watches seemed to foretell the end of classic chronographs by bringing unusual, but enhanced functionality to the market. Fortunately, Withings stepped-up to the challenge and made the dignified, classic look competitive again. Now, the Withings ScanWatch reinvigorates the classic look while including all the digital functionality and even exceeding the technical accuracy of anything that Apple, Google, Casio, or the other manufacturers produce. Yes, you now have the highest medical certification of any smart wearable in a traditional timepiece. Besides the enhanced functionality, this watch is truly unique. In fact, every time I receive a text or a message on my ScanWatch, onlookers marvel at my watch. They cannot believe it’s a smartwatch and comment on how it looks so nice. I couldn’t be happier with this watch and I believe you will feel the same way.
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1 year ago, JhoannaH1
Old way was easily readable.
Although the new format has more information, it’s difficult to read. The axis mark is labeled backwards (in month for, Dec should be in-front of the major line instead of behind). The periods are cut off from each other; ex before you could see Dec and Jan on the same screen in month form, now you have to swipe for one or the other. It was nice to see weight, muscle and fat on the same screen; you have to flip screens back and forth to understand what you’re looking at. Having the number of weight lost/gained from the beginning of the period was also helpful; reading “stable” every day isn’t helpful since that can mean different things for different people. Body composition for lean mass also doesn’t interpret well when the setting is by weight instead of percentage. It used to move with your weight, and you can only understand this graph if you ready the teeny tiny table when you hit the question mark.
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2 years ago, Slim Nicky
Connected to wifi and Synching again! Resolved by…..
….deleting additional users. Also deleted unmatched measurements. I’ve been using this app and a Withings Body+ scale for years and love both. One month ago the scale stopped connecting to our home wifi. Tried everything on their support site, Reddit, etc (resetting scale, deleting app, reconnecting…. ). The thing that worked for me finally was removing two users and\or deleting measurements that had not been matched to a user. Leaving this here in case others are having this problem. Was so frustrating …. But glad it worked out. I even bought another withings scale thinking mine had broken and had the same issue so I returned it…. And upping me rating from one to five stars. The app and scales are generally solid. Love the ability to track weight and other body measurements over the year, as well as synch with Apple Health and Strava.
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6 years ago, Shukhrat
This app is the Mercedes in it’s industry!!!
A little more than a year ago I wanted a hybrid watch to track my activity and I started my searching Journey for a perfect product which would be a device and supporting application. I started trying hybrid smartwatches with their respective health app like Skagen, Michael Kors, Fitbit, Garmin, Suunto and many of the products were good but the health apps that supports them were not, till I came across the Withings which became Nokia and now Withings again. When I tried hybrid watch steel HR with its health app I was amazed, it simply speaks my language :) I have been using this app with watch for a little over a year now and I must say I am impressed by design, functionality and practicality of it. Step, sleep, activity, Heartbeat tracking, they all are displayed on one screen with Minimalistic looks, and yet not cluttered and confusing like other competitors. This is exactly what I wanted and it delivers the way I like it, so I give 5 STARS!!!
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9 months ago, paulsar
Update: Great App to see the whole health picture.
My wife and I have been a Withings customer for many years. We have scales, blood pressure monitors, thermometers. (A while ago, the Thermo data no longer needed the Thermo app and was sent directly to the Health Mate app. This was a huge improvement. However, today I noticed that Health Mate does not have the capability to send that data to the Apple Health app. This is a big miss. I would like to request the inclusion of that feature.) Otherwise we love the Withings ecosystem. Update: The above section in parentheses is no longer needed. Withings suggestion worked, and now I have my body temperature data syncing with Health. Withings has really created a great ecosystem that helps both me and my wife monitor our health and work to actively improve it. I would highly recommend this to anyone who is interested in easily and accurately measuring their health data.
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3 months ago, July4Patriot
Your individual Apple Health Data syncs with all people you add to the app as “family”
**Beware** If you sync your data from Withings to Apple Health and then you have added your kids or spouse to your Withings app then “your” individual health data from Apple Health gets imported/exported into the Withings app and back to Apple health thus screwing up your data with the weights and info of your kids and spouse and vice versa. And giving kids credit for exercises and steps you completed. Withings support says that since my Withings account is the primary account in which the family is added to then any family member added will also get info synced with my Apple health account. IMO if you “switch users” to your kids account then the kids data should not sync with my Apple health. A little ridiculous. I may return my scale and look for a scale that has a better app. I could make the kids their own individual account on Withings and this would solve the issue stated above but they are under 16 and Withings won’t allow it even with parental consent. Both the app and website are buggy. Developers please respond. Thanks.
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5 months ago, gavin.cormany
The best resource for me in my weight loss journey
Withings scale and app are reliable combo for me during my weight loss. I am down 30 lbs and I weighted my self every morning in 2023. The app tracked my whole progress. It gathered biometric data and compiled it for me in health reports whenever I want. There is even a chat Ai in the app the gives you encouragement and information about weight loss to keep you motivated. Bottom line: this app is an essential part if you have a Withings scale. Update: after numerous updates, I don’t get all my badges. I will get notification that I have made achievements and earned badges but they are still locked when I go to view them. If this feature is mean to be encouraging, then it is failing at achieving that goal by preventing the praise from reaching the app user. I keep making achievements but they don’t show up in the app. I’m taking away a star for every new achievement that I cannot access in the app. They clearly care more about notifications but not a properly working app.
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