Name: 24GO by 24 Hour Fitness
Rating: 4.45622 (8031 reviews)

User Reviews for 24GO by 24 Hour Fitness

4.46 out of 5

8K Ratings

2 weeks ago, Mikey T Ward

Inprovments needed

App needs to be able to allow me or my pT to record all of my body metrics which can be synced with the apple health app. This would really help so that I can see my progress. Also the check in feature could be upgraded to use the nfc chip in the iPhone and Apple watch for faster check ins. Also it would be nice if locker rooms were upgraded to use a digital locating system that is linked to our member cards. This way i am not having to worry about loosing a key or remembering a combination for a personal lock. Also it would be great if you you pro shop had all items listed in the app were i can pre-order items before arriving at the gym. This way i can pick my order up on my next visit or have it sent to my home. I do love the cslncle and reschedule tools added to the app for pt sessions. I do want to see a way too book additional sessions from the app with my pt. Also I would like for the app to list how many pt sessions I have left and number roles over from last month.

6 years ago, reinalove

Ok as a guide to follow loosely

I signed up for the weight loss program. All the workouts start out with the use of a band but apparently my gym in Fairfield, CA does not have them for use unless I buy one. I asked the front counter as I have never seen those type of bands there. The front desk did not seem to know anything about what the app has, which was disappointing. I think the staff should be familiar with it. The app only allows me to change the type of band workout but doesn’t allow me to delete it all together. The app should not suggest gym workouts with equipment that are not available at EVERY gym. Also the timer is kind of annoying in that it only times the ENTIRE workout, rather than breaking up each portion although it does allow you to pause. So when if part 3 of my workout is to do jumps for one minute, I have to remember if I started that minute at 15:15 and stop myself at 16:15 or what have you. I did the day 2 workout on day 3 instead but there is no option to move stuff around. Also it would be VERY nice if we could track our progress in terms of weights on different machines or exercises. Overall I use the app as a guide but I do my own stuff as well. It’s nice to get out of my comfort zone and same old routine and do something different than what I normally do at the gym.

6 years ago, sunnysideupsss

I think it’s great but....

I think this app is great so far! My only complaint would be that there isn’t a page/tab to show your progress. I want to be able to log my weight/measurements and have it show on a graph. I hate to compare but the FitnessPal app lets you log your weight and you can see your fitness journey on a graph. There should also be an option to be able to choose which progress measurements you’d like to see on your graph. For an example, an option to be able to see my weight loss progress over the month, week or even year. Another option would be able to see your body measurements change over the course of a week, month or year. It’s way more satisfying and motivating to see your weight loss journey that way. Maybe the home screen (GO) can feature your progress. Maybe have the first thing you see be more motivating and encouraging. I would love to input my fitness data on your app and have it all in one place. Something else that I thought could improve was your classes tab. Maybe I haven’t figured it out yet but I’d love to be able to just select my gym for the classes schedule instead of constantly resetting it. This app would be way more helpful if it was customizable to the user. Would love to see these changes! 💪🏻🔥

6 years ago, Patzzer

Helped me organize my workouts

I’m not a “professional” in the gym and kind of felt lost with so many equipment options around me. The app has helped me organize my workouts and hopefully get better results. It’s been a big help for me. 4 stars for my own personal needs. 1 issue...it seems like if I don’t actively access the app on my phone during a workout for an extended amount of time (10 minutes-ish?), it’ll reset. I have to reload the day’s workout and click through the sets I’ve already done and get back to where I am. I can’t tell if it’s a time thing or when I access other apps that causes it to reset. It could also be my old phone.

5 years ago, vdv28

I liked the old version better

I liked the older version simply for the fact that I could set my 10 fave clubs and only get class schedules when looking for classes to take day of or later in the week. Also, I liked that before when it listed the club it also told me how many miles away from me it was in case it was a club I didn’t frequent. Also, not a fan of how it scrolls into the next day in the class schedules. Older version was simpler. I was reading through other reviews and noticed someone else was having issues with just looking at classes within their favorited locations. Even if I favorite them, every time I log into the app it resets itself to all locations. I have to select my clubs every single time. The class section could definitely use some improvement. *Edit: ever since I updated the app, whenever I add a class to my calendar it designates to a different time zone. I have to go in manually to change it. Also, the classes disappear off my schedule the next day. I like to go back and track my week. Lots of bugs.

6 years ago, 24 Trainer

Would be GREAT with a few adjustments!

As a trainer, I was very excited to see that I could connect with my clients via the app! I was disappointed when I found out I can only view their fitness profile/page and not add or share anything like workouts from the app, articles, or Measurements. I would incorporate the app a lot more with clients if I were able to edit and/or communicate with my clients so they always have their “Personal workout plans” wherever they go. I’ve heard that new updates will allow clients to Check into sessions with the app and purchase training which will also be very helpful. Overall, the exercises are very easy to follow and I recommend them to clients, as well as some articles however, we’ve had to waste a good chunk of session times scheduling in-app workouts and GX classes. I think with a few adjustments, not only would the app add more customization to personal training, but assist trainers AND members alike. I’m very excited for upcoming Changes with the app and hope some of these options may become available.

3 months ago, denidewdrop

PT exercise

I arrived at 11 filled out all my paperwork to join the gym through Medicare. Arlene what’s the very helpful walk me through the app took my picture for my 24 hour fitness card. Showed me by printing out all the exercises that are available for the week. My first day in the pool for a year just had knee surgery complete knee replacement. The workout was good a little intense when I was swimming, with the noodle under my arm, my left leg and foot I could feel pain as kicking, in the lower part of my leg all the knee was a little swollen on the right side on the water buildup and the left outer of the knee very swollen. I literally came home and warmed up dinner then went to bed on a heating pad. Woke up sore and tired rested for the rest of the day and hopefully will head out tomorrow Sunday at 11:00 pool exercise, 1 1/2 hours. I then got in the Jacuzzi for about 15 minutes. The most difficult part was going down the stairs good thing there were two railings to help support my body. The other problem I had was there’s two parts in the Jacuzzi that the cement was raised why I don’t know, but I tripped in and did my knee hurt my knee by twisting it because of it needs to be told about Jacuzzi. I will be back every other day for a month. See what results I get with moving my surgery leg except for Saturdays and Sundays too many people.

6 months ago, oadugmore

Dysfunctional experience and scummy company

Mobile app is slow even on 2024 phone models, managing account settings takes you to a webpage that you must log in to separately and has poor formatting on mobile, the “SMS Preferences Login” flow for unsubscribing from news and offers (that I did not explicitly consent to) is laughably tedious, and that’s just the technical inconveniences I’ve encountered. “24 Hour” Fitness (which closes at 10 pm now) advertises a free 3 day trial online but at both locations I visited they had some excuse not to offer the trial. It’s misleading advertising and when I tried to use the feedback form to complain, it also had a technical issue and couldn’t be submitted. Some equipment at my location is worn down including one of the bar hooks on a bench press, so if you set the bar down in a specific spot on one side, it is not properly supported and it will drop down into the hook. I have not experimented to figure out if it has the momentum to escape the hook and fall, but this is potentially dangerous. Over all, despite a decent range of equipment, the quality of the experience is a joke.

4 months ago, One goal! One team. One eye.

My work out with Koa

I can’t tell you how many times I have sat in corporate training, weekly team meetings, and promoted the importance of sustaining the number one position in your particular market. You can never do it alone. Though many try. I’ve been at homebuilding for 30 years and the goal is always to retain your team by having them work together, building quality relationships with one another and ultimately our clients. Koa, along with, let’s call him, Mr. Tennessee, are the epitome of teamwork. Constantly asking one another how best they could accommodate my goals. They communicated before during and after my workout with Koa. and it’s clear that teamwork is of the highest priority and seems to come very naturally. I do not regret a single bit making the decision to experience your personal training team. Thank you and we’re just getting started.

6 years ago, Akcosownabc

Good intent but needs a LOT of work

Good intent, but this app needs a lot of work. In no particular order, here’s some of the issues I’ve noticed within the first 5 workouts using this app. - The suggested workout of the day is not linked with the plan you’ve created. So while your plan may have programmed a lower body workout, your suggested workout on the homepage might suggest a second push day in a row. - Your progress doesn’t save. If your app happens to close or crashes and resets itself in the middle of a workout, it’ll clear all the progress you’ve made. - There exercises start way too easy and don’t allow you to add weight information or manually add exercises to increase the intensity. - The plans don’t seem to have a real method to them. While you can customize which days you go to the gym, the higher the frequency per week the more likely the plans stack the same body parts back to back. The plan stacked lower body workout back to back with a heavy leg workout, which didn’t make sense considering I indicated a 5 workouts/week plan.

4 years ago, josh8274992

Like the idea, poor execution

Want to start this review by saying mobile check in and reserving work out times is probably the only thing 24 hour fitness has done right during this pandemic. Not a huge fan of only 1 hour slots, and think that should be upped to 75 or 90 min, but better then a free for all. The reason this app is two stars is because of the following main two reasons: 1. Anytime you reserve a workout your only options are to add it to my google calendar or to close the app. Please stop making me go to my settings I do no want to give ur app access to my calendar, and I shouldn’t have to quite the app. 2. If you accidentally press “check in” button (very easy to do) it will check you in no matter what time your work out is, and will not let you reserve a new time for that day since u just checked in even if you don’t actually have a time scheduled for that day. This is a MAJOR flaw as it means if u accident click it you will not be able to pick ur workout time, so hope it doesn’t fill up 🙃 Also, again please up the 1 hour slots. While I understand it’s a pandemic and I support the idea of time slots paying money for a 24 hour gym that I can only access for 1 hour a day is absurd. Especially since if you want to get a good warm up in, a good hard lift in, some cardio, and a cool down good luck doing that in an hour. God forbid you have to wait for equipment or use the bathroom. Up your time slots please.

10 months ago, Nicolmruiz

It’s not just the app but 24Go in general

I’ve been trying for too many years, different apps, different gym, influencers apps, influencers routines but nothing was ever like this. Every time I go to the gym, since the first step it feels so warm, people at the front desk are always nice, the gym is always clean and has all the equipment necessary for a good workout; the Zumba class with Melissa on Saturdays is just another level, she’s always so nice, make you feel happy and alive… all the stuff at the location in Lafayette is amazing and the app, has everything I need to push me through the day. I feel energized, I feel guided, I feel I have everything I need it to have a workout routine during the week. I truly recommend it, not just the app but the gym as well (at least the one in Lafayette).

2 years ago, Agr3.14

Corruption

Wish I could just give one star for how poorly designed this app is, but it’s far worse than that as they intentionally create as many barriers as possible to freeze/manage/cancel your membership. I was in another state and they still said I had to come into the facility to change my membership. Now I get a random charge and I can’t log into my account to even see what it is (password Reset doesn’t work online and by design can’t reset my password in the app without the old password. Drove to a 24 hour fitness location, wasting more of my time, and they can’t even do anything about it there. They think they’re clever with these barriers by design, but they’re ignorant to how angry people get when you waste so much of their time with terrible / corrupt design. Where I very likely would have been a returning customer over and over again through various phases of my life, I instead now will cheer on the demise of 24 hour fitness and support any other gym option in its place.

3 years ago, cake4breakfast

Reservations requirement to sign up for classes is an awful idea

The reservation requirement to sign up for classes is a an awful idea. Before, the app would let you sign up a week in advance and add it to your Google calendar. Now, you can only sign up two days in advance, which is annoying because you can’t really plan your workout time with the app anymore. I book out my events weeks in advance with my Google calendar. This app was amazing before the reservations requirement because it allowed users to schedule in the workouts into our Google calendar at least one week ahead. So an update request is to allow users to schedule classes up to 1-2 weeks ahead so that we can easily sync the class with our calendars. That way, we can have our hectic lives on autopilot. This new reservation requirement on the app makes us dependent on the app everyday to keep booking classes for the next day and day after only! So annoying!! So unhappy 😣😣😣

3 years ago, jason ravel

Horrible horrible horrible

I pay five times the price to go to 24 hour fitness than the other gigantic and even bigger gym right across the street because I want better service. But NOPE! This app constantly kicks me out requiring me to sign back in and it will not update in my passwords on my phone forcing me to manually enter my credentials EVERY TIME! EVERY TIME! EVERY TIME!!!! I want to use this stupid thing! In addition to that 24 hour fitness despite their unbelievably high rate compared to other gyms refuses to give you a card that can go on your keychain. So every time I go to the gym I have to go through the stupid process of re-entering all my credentials in this ridiculous horrible app. It’s bad enough 24 hour fitness has such high prices for a gym that does not live up to their name, ie being open 24 hours like the other gym across the street actually is, but they force you to g through this awful process which is so infuriating using this stupid stupid app!

5 years ago, Jonatron

Terrible app

This tries to be good and it has a couple perks, but overall, I’d rather use multiple apps instead because they actually work well. Pro: They have demonstrations of machines and free weight exercises. Con: There are ads everywhere. I pay for my gym membership. I’ve had it since 2002. Why does it have that many ads when someone pays for their actual facility? It should be a courtesy app if they push clients to download it. App doesn’t function well or even at all at times. The biggest and most annoying dysfunction is that the app has difficulty logging my workouts. I’ve entered my information several times because either the save button doesn’t even appear or it’ll stay greyed-out meaning I can’t log it even though all the information is there. Even if I want to save an incomplete log, that should be my choice. Either way, why is there that dysfunction? It makes me not want to use the app at all and just use other functional free apps. Incapability/more dysfunction. There are times when the app can’t even locate sites, events, etc. I was in the building of one to test a point-blank shot... and it didn’t even recognize it. Overall, I see that 24hr is trying to create this great space for their members while attempting to increase sells and brand awareness, but this app is more frustrating to use. I suggest downloading free workout apps to have a proper and stress-free experience.

7 years ago, cryptofit

My new best friend

FINALLY!!! I found the perfect app that gets ME! As a fitness enthusiast, I’ve tried other fitness apps out there but nothing comes close to tracking ALL my different workouts AND providing smart digital workouts in one place. Like most busy working moms, I try to fit in workouts whenever I can. Whether its taking a class once a week at 24 Hour Fitness, doing a digital workout at home, or doing a quick run around the block. And best of all, it gives me a different personalized workout to do every single day based on what it knows about me! No more spending time searching online for random workouts and guessing!!! It was super easy to add workouts to my calendar and remind myself to stop making excuses :) LOVE LOVE LOVE this app!! Highly recommend it!

2 years ago, Arthur tweedie

Better app than most other gyms

This app has a lot of things it does right. I love that they give you mini videos on how to properly do each exercise in their workout plans. I think it would be perfect if you were able to search up individual exercises rather than have to look for it in one of the workout plans. I think it would be even more amazing if you would let us create and customize our own workout plan. I think this is perfect because i don’t necessarily like every single workout in the preset work out plans so being able to curate your own workout plan with the mini how to videos would be a game changer especially for newbies. You can even make it so that you can make your workout plan public and have other people save it and use it themselves.

11 months ago, Lsol17

Troubles with deleting/canceling an account

I believe this app is a scam. I felt uninterested in the gym itself so I tried to cancel my membership and delete my account but neither of those work inside the app. For deleting my account it would say incorrect password over and over again even after I reset the password and made sure to put it in correctly. Canceling the membership on the website sucked as well, in fact I couldn’t even cancel it. The website was stuck “loading” for 30 minutes straight but any other part of the website loaded just fine. I honestly believe this whole gym is a scam of your money. In case you’re wondering, yes I tried the membership number to delete my account but that didn’t work either, it just kept saying it wasn’t right even after checking it multiple times. Point is, don’t get this app or a membership at this gym. It’s a scam.

6 years ago, SaraBethTX

One of my favorite workout apps

I’ve been using 24GO for over a year in combination with my regular exercise routine and it’s been awesome. I travel a lot so having the ability to choose exactly what type of workout I want down to the equipment, length of workout, and body/goal focus is important and something I haven’t been able to match with other apps. Also, the “customized” workouts are so cool! I can make each exercise harder/easier (or skip it if I want) which makes my workout exactly what I need instead of just a general template. Recently they’ve added a ton of fitness class videos so if I can’t make it to the gym, I can follow along and still get a great workout in! Once you try it, you’ll love it too.

4 years ago, turcidev000

to much information for the user

I was recently going through your bad reviews because I’m in a 8 week boot camp for ux/ui design and in those 8 weeks my rose is a product designer and I’m tasked out to build my very first case study I thought about using the bad reviews to create my case study on how to better the users issue with the calendar issues that a lot of users where complaining in the reviews I’ll do my best but I also feel like personally the app has alot of information that can overwhelm a user making it hard to stay in the app on a daily basis I do feel like the visual aspect of the app could be better it would definitely benefit the business by attracting more of its members by making it easier to the user to access its workouts without getting confused or finding its progress easier and enabling them to feel comfortable using the calandra .

5 years ago, Dino Dan Fritz

At least it's stopped crashing

I've used the app for a couple months now and found a group of workouts that I really liked. They were sectioned off to different muscle groups (Back, Biceps and Abs/Chest, Triceps and Abs/ etc.) with about 4 different variations and 3 different lengths (23 min short, 45min medium, 60min long). I liked them cause they started with stretches that were good for the workouts and each piece was adaptable. If someone was using the equipment I needed I could press replace and it would switch to a different version of working out the intended muscle. Those have suddenly become unsearchable and I'm only left with what's in my "recently completed" so no more variations for me. I don't know why they would still have them exist on the app in that fashion but not be able to be found in any other way. I would love if those workouts came back.

7 years ago, -:darci:-

A lot of thought in this app

The developers really thought long and hard about this app. There are so many wonderful, CUSTOMIZABLE features. It begins by asking some questions about you and your fitness levels and goals. The first page is a recommended routine for the day based on your responses. After, you can say if it was too easy or you didn’t like the exercises. There’s an entire tab for various plans. So whether you’re a beginner or really have some specific goals in mind—there is a plan to choose from, also customizable in choosing the length of the program and the time you have for each workout. Under the workouts tab, you can choose the workout you feel like for the day, again choosing the intensity level and some with the time customizable as well. The classes tab is similar to the other app by 24 and lists the classes nearby. Finally there’s a tab with various articles to read and learn from. So far, it has also synced between my phone and tablet!! SUPER IMPORTANT! Anyway, a really nice layout with MULTIPLE nice features. 💯💯💯

3 years ago, gabzkiwi

I wish it had more features

I think the app is great, and I use it so often because it gives me structure. For example, I wish we could save workout videos rather than going through the hassle of going back to find the video again. I also wish the app could have a variety of HIIT workout videos that are more specific like upper body, lower body, total body, with equipments, and no equipments. Lastly, the strength videos are mostly working with machines rather than incorporating other equipments like the bosu ball, free weights, or even the bar. Also, sometimes creating your own workouts can be confusing. I know not every app is perfect, but here are just some ideas after using the app for more than 3 months.

4 years ago, RKITMAN

Needs a few tweaks.

I don’t want a calendar entry for every workout. The only option is to “edit” calendar sync settings. So every time I make a workout reservation it pops up with an option to take me to phone settings. The only option is to close the app. I also don’t want an email reminder every time. I’ve turned off all the email notification settings I see, but still get the email. I like the workout options they provide and an affirmative positioning of them. If I pair my heart rate monitor to the app, it won’t connect to my actual Polar app. There needs to be a notification setting for the workout reservation that actually works. You need to be able to turn on or off the setting for calendar sync, not just “edit” it.

5 years ago, Longtime trainee

Needs more options

In the workouts that are supposed to be customizable, there are too limited choices. For example, one part of the workout requires jumping which is not good for me so I wanted to replace that portion with something appropriate or skip it; however, there is no way to delete this portion if the workout and all options involve jumping. There is no place to enter movements one has to avoid. It doesn’t seem to give age-appropriate suggestions, either. The overall idea is great, but it falls short of being useful as is. I’ve worked with a trainer for years and could have used this app if it was not so restrictive. Because of these shortcomings, I will have to put together workouts manually and can’t benefit from this app as it is. It wouldn’t take much to make this a great app so it’s disappointing.

5 years ago, alyssa vanessa

Touchy

So this app is a huge step up from the old 24 app, I forget what it was now. I appreciate being able to choose the 24’s that I frequent and having access to the groupX schedule at my fingertips. However, I have to give it a 3 star review because of how unnecessarily touchy the app is. Trying to scroll through a days worth of classes is a nightmare because for whatever reason, my finger “swipes” instructor profiles even though it wasn’t my intent to do so! As you swipe down to scroll, it’s as if your finger gets “caught” on instructors and then all of a sudden you’re on their profile. I appreciate instructors and all they do butttt I could care less about their instructor profile ~ I’m more interested in seeing what is the best time I can get to a class!

5 years ago, A.M. G

Nice layout but response team for Fit Appointment has yet to contact me

I enjoy the “At-home Shred” and “Torch” workouts. Being a First-time mom 6 months (on Oct. 12th) postpartum, I can’t schedule my usual gym time. I try my best to get into the gym when I can;I love Strong by Zumba at my local gym and through the app I can log in my workout when I check-in and see the schedule throughout the whole week. The 24GO app helps by challenging me with intense workouts that I can do while my daughter is watching me sweat and jump. I wish,however, there were postpartum specific workouts as I’ve read a couple of exercises (normal crunches, planks, and push-up) are too strenuous for new mothers during this phase of healing. When the part of the circuit shows crunches then I opt for reverse crunches or leg extensions. It takes some research on my part to insert the workout instead of what’s suggested. I requested a Fit Appointment for my local gym to talk to someone about my postpartum gym routine, but haven’t received a response. I pull up my 24GO app everyday to see the suggested workouts and hope to see new workouts pop up after logging in my daily workouts.

5 years ago, LR24HF

Map view for finding gyms

I’ve read multiple reviews of people who had the old app requesting for the map view feature to be brought back. I’m just here to add to list of of people. Please please please bring the map feature back!!! It’s really freakin difficult to find gyms now unless you are literally in the area, and this is especially frustrating for people who travel frequently and are trying to plan their trips to the gym. I now have to use google and type in “24 hour fitness”, move the map so that it shows the area I’m heading too, and then click “search this area”, figure out which gyms are sport/active, and then figure out what the hell the name of the gym is in the app since google just shows the address and not the name of the gym. UGH!!! The map feature was one of the best things in the old app and it was taken away.

6 years ago, Joeyjd28

My two suggestions

I like the app and was a former user of the 24hour fitness version. For reference, I use an iPhone or now iPad with this app. My only complaints about 24GO is I would like the ability to choose which angle my screen is oriented when watching the workout videos. Right now your forced to watch them with the home button on the left when in landscape full screen mode. Most cases are designed to have the home button on the right though so it’s very bothersome! I don’t know why we simply don’t have option for it.. 2nd, I would like reading the 24 hour blogs (think called 24live) though the 24go app to count for the 24 hour rewards tiers! It did with the 24 hour fitness version but not for 24go.. Thank you..

5 years ago, jakeypacakey

Buggy as hell

I like the premise of making a custom workout but for some reason the app is literally so buggy that it just doesn’t work. When I try to make a workout plan it works up until I put all when and where I want to workout. Once I put all that information in and click generate plan, it gets stuck on “loading...” and never goes to the next screen. Most of the time the recommended workout doesn’t show up and when it does, it won’t refresh if you want a different workout. There’s either no refresh button or it gets stuck in the “loading” screen. Stuck loading screens are a constant for me, every time I open the app after a couple of minutes pages start to freeze and it won’t load anything. Extremely annoying.

6 years ago, calimisti

Please read

Hello. To the creators. I was so happy when I found the workouts on this app. Then one day it had I workout with “Andrea the trainer” and it was so hard to use and follow. I like the workouts where you can see the reps and do them on your own. It’s the only way you can do them at the 24hr gym. I can not watch tv form my phone at the gym and that is what this workout was. If I wanted a trainer I would pay for one at the gym. Please don’t go to all you workouts like the one with Andrea because then it just makes the app useless. And also please make it easier to by pass this workout when it shows up On my daily workout plan. Thank you for reading.

5 years ago, Merhanfg

Great features, almost unusable

Absolutely love the features but UI is riddled with bugs that make it annoying. I quit a workout plan to change the schedule and it kept sending me reminders under the old plan on the wrong days. Workout plans don’t automatically sync with your schedule, you have to manually enter each one. It’s difficult to edit an entry to change the workout for the day. The day of the week is not listed when adding a schedule. I remember my workout days by Monday, Tuesday etc, not the date. The app reminds you if you missed a workout and asks if you want to reschedule but the notification doesn’t take you to a rescheduling page. It just opens the app and like I mentioned before, it’s a pain to move workout days/types around.

6 years ago, The other Bill G.

Classes

Before I was FORCED into this 24 Go, the access to class listing was a lot better: 1). The classes were listed for the 10 closest clubs. If I could’ve edited that list I would have reduced that number to the clubs I am really interested in. Now I get information about clubs that are too far away to care about and just clog the system by slowing down the visual search for the classes I want. 2). The start times for the classes we’re always on top and so when looking for a class I wanted I did not have to scroll back to see which start time was being shown. 3). The title of the class is hard to read because it is too light in color. Bill

6 years ago, Ericson

What’s happened to the map feature?

Okay, click Find Your Local Gym and type “CUPERTINO”. Zero results! Where is the LIST of local gyms that are near Cupertino? This new app is useless at finding gyms. Let’s say I’m unfamiliar with the region and I want to plan in advance my gym visits. The only city I know is Palo Alto (with no 24 Hr presence), so how am pI suppose to know there’s a gym that’s near by in Mountain View or Redwood City? The GPS function only shows near by gyms if you are physically THERE. What if I’m in New York and want to find the nearest gym in Cupertino? YOU CAN’T. I have more success with Google Maps. I type the city and it shows me ALL the 24 Hr locations in that region. The “old” app I just slide my finger on the visual map, boom! I’m staying on the old version of 24 Hour app that efficiently shows classes and gym near by locations. More useful!

6 years ago, DorothyJeab

Makes Working Out Simple!

I never realized that my lack of enthusiasm for working out was because I didn’t have a plan when entering the gym. I’ve had a membership with 24 for about 2 years now. This year I started using the app, and I am so much more confident. I walk in to the gym with a prepared work out from the app, and I know exactly where to go and what to do. I’m no longer worried about other people looking at me, or if I’m doing something right. The app demonstrates how to do each work out, gives you the reps, and has a timer for you! Just great:-)

3 years ago, Lisa and Luca

So slow!

I happen to live in a state where the gyms are not open at full capacity yet due to COVID. You therefore have to use the app to reserve spots in a class. You definitely have to be right on time exactly 2 days before or the availability is gone. I do it consistently before every class I want to attend. The moment you get on the app to reserve, it completely pauses and does does nothing. By the time the class schedule comes up 15 minutes later, every single spot has been taken and there are 15 people on the waitlist. I have tried it on WiFi and data, with my phone, tablet and computer, and nothing works. 24 hour fitness, please fix this issue!

4 years ago, AM0585

Don’t waste your time

This app is the worst. I’ve had nothing but problems—even before Covid. Now that reservations are required to work out, it’s even worse. I literally just tried to six times to make a res for tomorrow night and still haven’t successfully made one bc the app is so bad. I do not enjoy this gym at all—the employees are rude and the equipment often is out of order or it functions but doesn’t work properly. And the older locations are kind of gross—they only pump money into new locations. I only stay because I really like one class. I’ve done research about what other gyms offer this same class and I will be leaving when my membership is up for renewal. I’ve tried to resolve this with 24 hour multiple times and they always blow me off or talk to me like I’m stupid. No wonder they filed for bankruptcy....

5 years ago, reviewer0177

Shuts down

I actually love the app for the workouts, but lately the app keeps shutting down in the middle of my workouts.l and it’s always an exercise or two before I’m done. I’ve tried using the app with WiFi and without and the same thing still happens. I don’t think it plays well with other apps. I’ve noticed it shuts down when I change my music on my phone, specifically. Can you work on this shutting down problem? Seriously, great app and I see the results of the workouts, but it would be nice to see calories burned, and reps completed etc. I’m writing this after the second shutdown today. I keep referring to the app to know the next exercise I have to do, but I have no idea in technical terms, what I’ve accomplished. Thanks for looking into this.

3 weeks ago, _salamander

Most Treadmills are Broke if you want to run here good luck

I’ve been coming to this gym for about 6 months now and the same treadmills are always broken. There are signs on some of them that say they are under maintenance however most broken ones do not and you don’t find out it’s broken until you start using them. There are only about 15 treadmills and half of them are broken. Nobody seems to ever fix them and it doesn’t seem they have any plans on doing so. For the price we are paying to attend this gym it’s ridiculous that they can’t fix such a commonly used machine. There are always people waiting to use a treadmill because the number of machines are so limited. If you go to the gym to primarily run I’d pick a different place to go.

6 months ago, Toe Striker

Good try, but not quite there

The app has promise, but there are some very basic user interface elements that make the app very, very difficult to use. For example: when entering text in the notes field, the notes field is covered up by the keyboard, so you have to type blind. You can’t see or correct mistakes. The recent implementation of dark mode is incomplete. Some text elements are black, which means you cannot see them. I love the ability to enter exercises performed long with sets and weights; however there should be a way to enter custom exercises as not all moves or machines are listed. Also, it would be great to have the ability to add negative weights when doing assisted moves.

3 years ago, Coco858

Needs improvement

I love that 24hr finally came to the digital age. And I love all the options and variety the app offers. But it doesn’t work with my Apple Watch (probably more apples fault but they don’t let you comment on their apps). It doesn’t save my workouts :( even tho it looks like it’s saving at the time. When I go back later they are not there :( Also, I wish it could be streamlined or customizable a little more. Maybe it can be and I haven’t figured it out yet. But usually I’ll go to the same workout or guide many times in a set period. It would be nice if I could save and access my favorites more easily.

4 years ago, venez101

Hassle making an appointment

I woke up at 4:30 to get the 5am appointment when I went to make it there were over 60 slots open and it kept saying someone beat me to the reservation, since they’ve reopened I’ve gone a few times at 5am and it’s never been that full yet I gave them the benefit of the doubt and tried making an apt for a later time, but it said the same thing even though the available time slots were at a higher capacity. Then I tried to make an apt for the next day which has 130 slots+ available and it’s still saying the same thing that someone beat me to my reservation. This is the first time I’ve had this issue, but it’s frustrating considering I wake up early to make it to the gym at the appointment times..

11 months ago, nrdlife3141

Beyond disappointed

Awful company allowed me to sign up for personal training and then violated the legal agreement and blamed it on me. Did not allow me to recover my “100% satisfaction guarantee“ and when I asked the manager to connect me with their boss I was completely ignored. I am extremely disappointed that they are so eager to get their fees and payments and don’t at all care about the customer after that. They even promised me detailed meal plans and personal support during my overpriced personal training month plan which they also didn’t deliver or care about when I brought it up. After paying them $400+ dollars to them for 4 hours of training for the month, I as a customer was left feeling ignored, belittled, betrayed, violated, and deeply saddened.

4 years ago, 微信公众号“刘行美国”

Limited Classes

I’ve been using this app almost on a daily basis since March 2020. I’m a 24hr fitness member. There are only limited recorded workout classes, and rarely new videos were added. For example, both Zumba and Yoga have the same videos since March. 24 Hour Fitness charges members monthly or annual dues, and should update and add classes regularly. The other good thing about this app now is the few live classes such as those with Peter Mo, Rachel; and the virtual workout via Zoom with Leslie, etc. BTW, a lot of the so-called “live” classes are actually replay of recorded workout. I’m also not happy with the streaming and video quality and intuitiveness of the workout design and demonstration. Compared with a few other exercise apps I used, the one is under par.

6 years ago, zuzute

24GO

Is there a reason that the summary of my workouts and club visits aren’t the first things I see when I open the app. Please place the summary page icon on the bottom of the page with the plans, life icons or when I hit GO button, it uploads that info along with the log activity, find club info. It takes forever for my workout summary page to open because it’s in the top right corner of the phone and it just doesn’t open quickly. I don’t want to see the earn rewards ad. how do I delete that? I want to find a club, see a summary of my workouts and club visits and log my workouts in. That’s it. I preferred the 24 fit app, short sweet and to the point.

7 years ago, lenfiftyspro999999999

Was crashing when I was registering but fixed.

I gave it some time and tried registering again and it worked fine without any crashes. Yay! The app looks great and is simple to use, for me at least. Previous review: I put in the essential information to sign up (DOB & phone number) then when I press the “get started” button it crashes and shuts the app down. There is no way to bypass the button. Please fix. There is no way for me to even give a proper review because I can’t even get passed the initial registration process.

4 years ago, Aces11666

Couple of fixes and it will be 5 stars

I don’t want to sync my workout time to my calendar because I know when my appointment is but if you don’t sync then the app prompts you to do so and pops up an alert EVERY time. That alert does not go away and does not allow you to continue on the app until you click the “go to settings” button. Also the Location Services is terrible. When’s it’s off it still tries to log me at a different location than the one I’m at or even the location I made an appointment at. You need a feature to set a gym as your home gym. And if I make an appointment at my home gym, why would another gym show up when I go to check in? Fix it for your next update

8 months ago, Mycutie14 is a beu

My gym needs improvement

This review is not about app or my good trainer is about the premises where I have been going for years . The place have obsolete equipment and some of them are broken . The place is in a basement and has a funky smell . I go to the gym along with few of my family members . We are all agree that the place needs changes or will lose with customer . I hope you a knowledge my review and I can see changes to continue going to this place.

5 years ago, Forgetful_me

Great app! Small fix needed

Great app but the rotation feature is only working in landscape mode upside down on an iPad. I do the video workouts provided in the app, and but both of my iPads (pro and air) the app will not rotate in the correct position to use the case stand or keyboard case stand. I have to prop up the device upside down to watch the video while I workout. Rotate lock is not turned on. I can use the app in portrait mode, it videos are landscape obviously. Regardless of that, I love using the app so I appreciate the developers who made it.

Description

Achieve the fitness results you want – inside and outside of the gym – with 24GO®, the Official App of 24 Hour Fitness. KNOW WHAT TO DO AND WHEN with Custom Workout Recommendations - Get a game plan for success with 24 Smart Start™, a multi-week fitness plan customized to you and your goals - Go straight to working out with workouts picked for you daily that fit your goals, equipment and current location - Add workouts and plans to your Favorites to keep your most-loved sessions on repeat ACHIEVE YOUR RESULTS FASTER with Thousands of Workouts and Plans - Explore in-club and at home workouts from 24 Hour Fitness and trusted partners like LES MILLS, Zumba, Kettlebell Kings and more - Work out at home with 60+ live-coached virtual classes weekly, including strength, cardio, yoga and more - Adapt Smart Workouts to fit your needs in the moment: skip or swap out exercises, change the intensity, or add or remove equipment for the perfect fit - Get expert coaching with audio-guided cardio workouts with options available for treadmill, elliptical, bike, rower and more - Explore multi-week fitness plans for every goal and personalize them to fit your schedule STAY ON TRACK TO RESULTS with Scheduling and Reminders - Allow access to your mobile calendar, so you can plan out your week and add workouts and classes - Receive alerts and reminders about your reserved classes, workouts and training sessions, so you never miss the best part of your day MEASURE YOUR PROGRESS with Performance and Goal Tracking - Apple Health integration – The 24GO app can send your workout data (Active Energy, Heart Rate, and Workouts) to Apple Health, so they count towards your Activity Rings. It can also read data from Apple Health (Date of Birth, Height, Weight and Sex) and use this data to recommend 24GO workouts. - Fitbit integration - Connect your Fitbit account and your 24GO workouts will count towards your goals in Fitbit - Heart Rate Monitor integration - Add your Bluetooth 4.0 capable device and view HR inside your workout - Download to your Apple Watch to track your performance during your 24GO workouts - Earn badges as you work out, check into the club and log activity to celebrate your achievements GET THE MOST FROM YOUR 24 HOUR FITNESS® MEMBERSHIP - Find 24 Hour Fitness® clubs, coaches and classes near you when you enable location services - Use the QR code in the app or on your Apple Watch for quick and easy touch-free club check-in - Reserve your favorite studio classes, add them to your mobile calendar, set reminders and get real-time updates* - Add your 24 Hour Fitness® coach to your account for extra accountability and personalized support The 24GO app is free to download and use. Messaging and data rates may apply. *Not all features are available to all 24 Hour Fitness® members. The 24GO Privacy Policy is here: https://www.24hourfitness.com/company/policies/privacy/privacy_policy.html The 24GO Terms of Use are here: https://www.24hourfitness.com/company/policies/terms/terms_of_use.html