The app doesn’t work well. I’ve been given and it never pick up my gym visits automatically and often does not accept them when I manually tried to report a visit.
Was having issues with the app so l deleted it as I have done in the past and then go back to put the icon back on to my Home Screen. This particular time, app won’t let me log in. When trying to log in, app keeps saying my credentials aren’t valid. I have changed my password several times and still keep getting the same message. I have let my phone pick the password and again, can’t get pass the log in. Frustrating to say the least!
I open this app when I am going to the gym and it works about 50-60% of the time. Other times I have to self report. I am not certain why I am required to take a selfie when reporting a workout from home. What am I proving exactly by showing my face versus simply reporting that I did the workout? It’s an invasion of privacy frankly.
I recently got a notice that Horizon is stopping the $20 for exercise/walk program bfit. On the very next activefit update, the app blips their logo on the screen, but fails to open so I can’t see how many days of progress I’ve accumulated. Seems pretty coincidentally devious to have this problem with an update before they give 60 days notice of program termination. I wonder if this is a potential class action situation.
App needs major upgrades. I get it’s one of those things that Horizon advertises up front, but puts zero money into making the app work effectively because they don’t really WANT to pay you an incentive! They just want you stay healthy so they can increase their profit margins and pass on minimal to no savings to you.
This app does not register my steps or my facility visits. When it does track steps, the count is wildly inaccurate. Every month I try to self-report gym visits because the location tracking doesn’t even work, and the self-reporting feature does not work either. Pointless!
The app does not synch your steps everyday even when you log in. Customer service takes zero responsibility for it. And they don’t fix it after the fact you just miss the incentive. Just walk by your gym everyday they will use those. The step tracker is useless
Hello the app is not updating my steps to match my Fitbit. I have missing days the app will not update. I walk over 10,000 steps a day the count stop lower than 10,000.
This app does not record all your check ins and even the self report does not work that good. I hate relying on this app for my check ins. Sometimes I will check in twice at my gym and it still won’t record my check in
It stopped working when Apple Watch updated their iOS. It doesn’t pull any info from my watch so it says I did 0 steps every day. It accepts my gym visits, but doesn’t count them toward the goal and therefore it doesn’t grant me the incentive. Please update the app!
I hate this app. It always becomes the default app. So my Fitbit won’t connect to my Strava app and if I need to update a setting on my Fitbit, it connects me to this stupid app. I have to delete it after every check in so it doesn’t interfere with my other tracking.
Very poorly written app. Just as bad as a year ago
So been using this app and it is as buggy and flakey as other reviewers say here. I don’t normally write many reviews but in this case these developers need to know they must do better or just admit to contracted companies this app build was over their head The app requires constant logging in every few days or every day sometimes. It doesn’t automatically register visits to the gym reliably. Today was at gym for 44 minutes. Got home and didn’t register visit. To truck app most of time to just work I must open and close it while at the gym and go to main menu then back to visits a few times while i am there until it finally accepts the visit. Last this app doesn’t trigger iCloud Keychain to save password. I use LastPass on it every time I go to gym to login. If I forget then. I visit recorded. If I remember small chance it records even if logged. iPhone X latest iOS version and location setting to always. Doesn’t matter. Developer hire some senior level tech to debug your app once and for all. If not I’m gonna have my dev team build a competitor and license it at half price to your clients. I really don’t want to buy my last business started the same way. A developer who ignored their customer and couldn’t get the job done
The app has not been re wording my steps since Friday June 5th. The health is still connected to the app. I logged out and back in and the app still won’t count my steps Please advise, thank you
This app is terrible. Sometimes it works but most times it doesn't. You can’t add in steps when it decided to stop working. Don’t waste your time. Not worth it
Why do we have to keep opening this poorly designed app to sync steps every few days? I’m missing out on my insurance rebate this month because I didn’t open this dumb app for the first week of september, so even though my Coros app and Apple Health show well over 10,000 steps for multiple days that week, I’m not getting credit for them. So many apps on my phone collect data and sync regularly without me having to manually open them. Why can we only sync 7 days at a time if allllll the data is just sitting there for the taking on our phones? I have to assume this one is purposefully poorly made.
This app is seriously flawed and I’m guessing it is intentional since it’s an app where insurance companies pay you back for reaching your monthly goal. I lost 10 days worth of data because I simply didn’t open the app. Support told me I have to open the app every day for my data to sync. Why did I give the app permission to connect to Apple Health and all its data if it won’t fully sync whenever I open it? I’ve never had an app not sync data regardless of how old it is. It also doesn’t give you the option to verify your steps if it doesn’t sync! You can manually enter a gym visit though. Curious why you can’t manually add steps and submit a screenshot for verification. It makes the entire point of this program completely burdensome. What a joke.
I’ve not had issues with the app. Works great, all my steps are transferred over, super! Except...I’m still waiting on my first payment? I’ve not received credit yet for my account and neither have any of my coworkers who have signed up. I know it can take up to 60 days but that seems a little excessive. It’s been 60 days for some of us, though, and still nothing. Really wish there were an 800 number or a chat function so we could resolve this!............Rec’d response from developer. We were stupidly counting 60 days from 01 August instead of 31 August. Thanks for the eheD
My hubby and I recently installed this app for our gym check ins. We both noticed our battery life severely going down. Checked my battery stats and sure enough in a 24 hr period it showed 20 hours of background usage. I turned off that setting and the next day it still shows 10 hrs. Needless to say I am now turning off location services as well and will just have to manually open the app when I go to the gym because it’s just not worth having run in the back or keeping location service on. Other than that, it’s works flawlessly, links with my Fitbit great and checks me I. The gym no problem.
I have my GPS Tracking on “always” for this app, even getting notifications on my phone letting me know they have ran my location multiple times in the background and if that was okay. Cool. Why is it that 2 gym visits have not synced? I tried to self report but since I was already home from the gym, I need to contact Member Services who hasn’t responded to my email in weeks. I noticed it seems to log location ONLY if I keep opening and closing the app throughout the gym visits (what I did in the beginning). Thinking about getting rid of this app because it seems it only wants to get your location data and use it for other purposes.
The app has gone through several updates, and yet it still doesn’t work properly. Whenever I’m at the gym, more than likely I’ve got to manually enter my visit. Occasionally, I’ll get the pop up message box telling me my visit was automatically registered, however, it doesn’t record the visit. I end up self-reporting. I’ve tried closing the app, logging off and then signing back in. The visit still doesn’t register. I guess I’ll continue to self-report.
I use ActiveFit for tracking my steps and every time I check my steps (say for the week or every few days) I have to log back in and “reconnect” my Fitbit. On top of this it constantly interferes with my Fitbit app functioning properly every few months. 3 months ago it was not allowing me to view or edit my daily/monthly cycle tracker in Fitbit and today it wouldn’t allow my Fitbit app to sync and kept opening ActiveFit every time I tried to get into Fitbit. Had to uninstall both apps and reset Watch in order for everything to work. If it wasn’t for the benefits I receive from Horizon, for my steps, I would not use this app at all.
I started using this app a month ago. First time I went to gym, it didn’t register. Then I noticed that the icon for active location services wasn’t lit on my phone. I checked my location settings, and it was set to “while using app”. I switched to “always”, closed and reopened app and within 15 seconds my visit was logged. I just set to never, and right before I go to gym change it to always and haven’t had a problem. Bit of a pain, and that’s the reason for 4 stars instead of five
I just upgraded to the iPhone 11 Pro. I was experiencing STELLAR battery life until I downloaded this app. I checked the settings to see which apps were using my battery most...and this app was using 85% of of my battery just from running in the background in the past 24 hours! I am appalled at how much this app has drained my battery. I don’t care how it may be a useful app, it isn’t worth constantly being on low power mode. There is NO reason an app running in the background is using so much battery. I have the Tile app that also uses your location in the background and it only uses 5% battery life. Something is wrong here!
I only been using this app for 8 days and it’s plain awful. It doesn’t have an option to get tracking data directly from any other tracker other than Fitbit or Apple Health. This app syncs to AH whenever it feel like connecting. I get to workout later in the day and it just stops synchronizing in the middle of my workout. I have to repeatedly close the app and reconnect. There is no where to tap or pull down the screen to manually sync it with the Apple Health app. What a waste of time and energy 🙄. It’s a shame that my insurance only uses this app for health rewards. If it keeps acting this way it will never show I met my goals 😔
Even though activity is rewarded by the month, if you don’t open the app for a week, you can’t sync steps from more than a week back. You should be able to sync steps for any day. It makes no sense not to be able to do that other than it makes it easier to deny you your rewards even when you meet the conditions. Basically, I have a lot of steps from 8, 9, and 10 days ago, but the app doesn’t acknowledge them because I didn’t open it for over a week.
I’m all about using the app to register my 10k steps every day (steps read from Garmin FR 235 and Apple Health), but my phone battery life (iPhone XS and iOS 12.1.4) has taken a significant hit, and when I open battery settings, the active fit shows that it’s using over 50% of the battery!!! While sleeping the other night with low power mode and do not disturb on, my battery went down about 30% in less than 8 hours. How does that even happen nowadays...come on now!
This app is very unreliable… years later after the people that made their complaints in the reviews for this app and not much has changed since unfortunately…certain days the app won’t record or log my activity from my Apple Watch/apple health app after I clearly meet/exceed the requirements needed to reach my goals for the day 🤦♂️ the developers need to do better
I use an Apple Watch to track my steps. It is supposed to sync to this app but more times than not it doesn’t work. The daye on the calendar shows the message “no activity for this date” even when i got my 10,000 steps in My watch and phone both show the steps but this app isn’t registering them. So frustrating. I try logging in and out, closing and opening the apps but always a problem.
I’ve reinstalled the app, checked the location setting many many times, even got a new phone, and this app will NOT automatically record visits to my facilities even though they’re on my list. I’m at the pool for 1. 5 hours several times a week and my phone goes from the parking lot to the pool deck in my bag, and then sits there the entire time. Even worse is that my Apple fitness app records the locations accurately every single time, why can’t this app???
This doesn’t record my workouts at the gym, and when I manually record them, it tells me they are pending. This does record my Fitbit steps, so for that it gets 2 stars rather than 1. A lot of user maintenance required. Update: Now it’s not recording my steps from fitbit either. It says it’s synced, but the steps are not syncing. I’ve contacted Help many times and they said they are aware of it, but there have been no changes. Downgraded from 2 stars to 1 star. I’d give 0 if I could.
Horizon makes $13.6 billion in profits a year yet it spent maybe less than 13 cents to build this app. Just fix the step syncing. Three or four times a month my steps wont register. I have to then disconnect apple health, delete and reinstall the app, log in, re sync, and even then, no steps. This is insane and it has been an issue for YEARS! Multiple devices even. Just fix this one issue. Like spend a little money on a decent dev who knows iOs.
I’ve never had a successful auto sync with my gym membership app. I always have to report the visit manually while I’m at the gym. And if I forget and do it later it shows up as pending and I have to email member services of this app. So annoying. I only use this app so I can get my $20 benefits through my insurance. Get some better developers and fix this app.
App doesn’t work. never registered my gym visits. Emailed support with my gym log that was provided by my gym and they never emailed back. I sent another email to follow up and they never responded. Switched to just doing the step counter. Met my goal for one month and never received the incentive payment. At this rate it’s probably a phantom company. Don’t waste your time. Hopefully bcbs decides this is bogus and finds another way to incentivize customers.
I use this app to log in my Smart walk steps to receive my health benefits incentive. The app is easy to use and keeps track of everything! It also keeps track of my Walgreens points! I don’t have to add anything, I linked it and it was good to go!
The app will automatically register you when you are at your gym, but the location settings have to be set to “always.” To alleviate this from constantly running, I set it to “only while using the app” and then just do a self report within the app. Works fine.
I use this app to receive reimbursement through my job as long as I achieve my monthly goals, one of which is taking 10,000 steps/day based off of info from my watch. My watch always records as least that many steps and app will only SOMETIMES take the information from my watch, leaving me short for the month, therefore not receiving my reimbursement. And ever since the new update, It requires me to log in every time i open the app. Would not recommend.
I ride my bike to work and the app doesn’t even count this as an activity, but it takes the data from Strava and AppleFit. I rode over 20 miles yesterday which is way more effort than walking 10,000 step, and I get bupkis! This app needs to accept bike rides as activity! Ps. I’ve ridden almost 200 miles this month and I won’t make my 12 visits to the gym because I am exercising outdoors - just check my Strava! Give me some credit here!
Most of the time the step tracking is pretty good, but occasionally I will need to press the "sync steps" button to have it update the steps from Apple Health. Although randomly, my steps will be at 0 in the app and there is not the button to sync the steps. Therefore I'll miss out on one of my days.
This app is a complete waste of your time. It never syncs the steps correctly from apple health and when I called for help they said they can’t go back and fix it. I was never paid for my month I met the goal. Needing to open the app constantly so it can update is not user friendly. Only had this app for a month and a half and it’s truly been horrible every time I tried to navigate it or fix something.
No payments received; they will not return contact requests.
They claim that payments are made within 60 days of month completion. This is not true. I have not received a single payment and we are in mid-April now. I have made multiple attempts to contact them over the last several months & have not once received a response. This program appears to be fraudulent or at the very least dishonest.
Giving 4 stars instead of 5 because I wish the app didn’t need to be open to register a visit when I’m at the gym. Sometimes I forget to “self report” and the automatic visit doesn’t automatically calculate I’m there and then I missed a visit on the app. Other than that, it works great!
Today was my first official day meeting my smart walking goal of 10,000 steps just want to give a shout out to Carmen from active fit who help me get started on my path to a healthier life. Now I just have to figure out how to log it so that it is excepted into the system i’ll be calling you again Carmen 😂
Despite having the occasional issue with the app not picking up when I’m at the gym, it works well enough. My biggest complaint is this app doesn’t integrate with Strava or Garmin for biking. Yes walking is good for you but biking has way more health benefits. So find a way to import biking data so I can stop with the selfies of me and my bike computer.
It just doesn’t sync for long periods of time. I open the app to try to get it to sync at least a couple of times a month. My Apple Watch says I got 10,000 steps most of the time but it doesn’t register so I don’t get the $20 from my insurance. Not the end of the world but it’s annoying because that’s the only reason I have this app. The inconsistency is beyond frustrating.
ActiveFit® is a healthcare app used by health plans and other sponsors to track and reward physical activity. ActiveFit records steps walked and visits to more the 30,000 fitness facilities nationwide using geolocation and beacon technologies. NOTE: ActiveFit® is only available to participants in sponsored plans. Features offered may vary. App Features Include: · Earn monthly incentives by achieving any combination of gym visit and step goals · Record gym visits at designated facilities automatically through geolocation & beacon technologies · Attend any of over 30,000 gyms nationwide and request gyms to be added · Apply gym activities across multiple locations · Manage gym facilities with interactive map · Self-report missed gym visits · Track activity progress towards monthly incentive · SmartWalking® step-tracking using Fitbit™ and Apple Health® app integration ActiveFit® app uses location services to record attendance at fitness facility locations. Continued use of GPS running in the background can dramatically decrease battery life. ActiveFit® is integrated with Apple Health® Kit to share activity data with the app.
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