I have no issues using the app and find the UI simple enough to navigate. Picking seats and pulling up purchased ticket information is easy. A nice to have would be the ability to purchase items separately (Mondo cups for example) or add onto an existing order somehow. There’s been multiple times where they announce the cups and I’ve already bought my tickets. Only way to add it is to refund and purchase it all over again which isn’t ideal since I could lose my seats. My main issue pertains to the Support tab. It’s poorly optimized for mobile devices (inputs and text are too small). The bigger problem is that support never responds to anything. I’ve sent two support tickets and never got any replies, makes me wonder if it even submits the form properly.

7 months ago, PatrickWells2879

Almost great

Love Alamo and find the app easy enough to use. It would be great if there was a way to add gift cards instead of having to manually put them in for every ticket. Every major theater chain has this feature on their app so not sure why this would be out of the question for Alamo. There has also not been any real use for the rewards for some time now and haven’t received anything - though I understand this reward program is currently being revamped.

3 years ago, TexasLeigh

Crashes and no Apple support

Come on, Alamo Drafthouse! You updated your app so it crashes just in time for trying to reopen your theaters. I have a Season Pass. I have to use your app (with cell service and Bluetooth) to access my tickets instead of just putting them in Apple Wallet because you don’t have good Apple support. And it really infuriates me that I have to pay a “convenience” fee to get a ticket with my Season Pass. Who is that “convenient” for? Season Pass holders should be able to get tickets without paying the fee, or have the option to get a ticket at the theater to avoid the fee. Of course, if you don’t fix the crashing problem, I won’t be able to use my Season Pass at all. I realize you show old movies (and I appreciate that!), but you need to bring your app into the 21st century.

4 years ago, AJDIJKENKF

App has bugs that need to be fixed

This app used to work fine most of the time (with the exception of when I was trying to buy tickets to Endgame). Had to use Fandango instead. Anyway, with this recent update, I was trying to use a rain check voucher to use for one ticket and it won’t work. It kept giving me the “something went wrong” error page and I wasn’t even trying to buy a popular movie. I usually have to redeem those through the website because the app has never fixed this bug. It’s been like a year of this bug still in there. Very frustrating. Another issue I have had more recently was trying to use my season pass. I would select to use my season pass for the movie. Go to the final page to finish the order. And the “something went wrong” error page popped up when I tried to confirm and pay. I tried multiple times and couldn’t get it to work. It was not a popular movie and it wasn’t even close to being sold out. Why am I paying $20 a month for a season pass that forces you to use the mobile app if it’s always broken or having server issues? I’m going to cancel the season pass if this app doesn’t get fixed. This is ridiculous.

4 months ago, John Gregorio

App is nice, but needs support for Apple Pay and Wallet

So I downloaded this app after buying into the Alamo Season Pass, and the app is well designed and works well enough. But I do wish support for Apple Pay was there for payments and Wallet support for holding tickets. It’s annoying especially for tickets that I have to open my phone, open the app and find a ticket in the app in order to bring it up rather than just double pressing the side button to bring up wallet and picking my take it out from there in a much quicker fashion. Please add this support soon.

4 years ago, Tired of mediocrity

Great App

The app functions well, it’s easy to navigate and I have had no issues with it. However, I think it’s bogus to charge a convenience fee to make a purchase on the app. I’d rather pay more for a ticket than have, what appears to be, a nonsensical fee added to my bill. App purchases have to be efficient for the company and a very common occurrence, it seems to me that it would make more sense to charge the person who purchased their ticket at the front door a fee to cover the cost of that equipment and the person working that desk.

5 years ago, Octocroco

Charge Card for Menu Items

Instead of having the server come back to pick up the credit card for menu items, it should be possible to order from the app or be able to provide server with Customer # that is attached to my credit card, like when you stay at a hotel and they just charge the card. A specified percent can be put for the tip and a 24 hr period to adjust the tip of there was an issue. It interrupts the movie to have to find the credit card halfway through the movie.

8 months ago, Tommy Tony Johnson

Horribly user unfriendly

The app shut down and wouldn’t let me access my tickets when I had the season pass, then it told me to uninstall it and redownload it from the App Store. When I did I can’t access my season pass for 60 days because of the stupidly inconvenient 60 days policy where it doesn’t let you re instill the season pass on your device despite the fact that I’ve paid for it already. The app being broken and then telling me to reinstall it, combined with the ridiculous 60 day period for installing the season pass has now ruined my ability to use the subscription that I paid for. Horrible app, do not use it. If you do, don’t use the season pass. It’s a scam.

4 years ago, morphorod

Needs Apple Pay and Apple Wallet Support

This app and honestly this company needs to integrate Apple services more. Currently you have to create an account using Facebook or creating one yourself (most people will choose FB) and then they have to enter their credit card information instead of using Apple Pay. It’s really sketchy to have FB to have access to my card number. Then after you buy the ticket you can’t add it to Apple wallet to make life simpler, no Alamo wants to add an additional layer of friction by housing the ticket completely in their app so you have to hope you have enough cell signal to access it when it comes time to use it.

6 years ago, BKMovieChick

Gift Card App Issue

My husband and I love the Alamo. So much so that I bought him a $100 gift card which I added to my app. I used the gift card once to purchase tickets and it worked. When I went to purchase tickets again, it told me to put all of the gift card information in again. I had assumed the app worked the same as other apps and like my credit info—once it was added it would keep the information and allow me to use the gift card as payment until there was a zero balance. No one knows how to help me—I’ve tried gift card customer service and customer service. I really don’t want to lose $80.

5 years ago, Maxwellax

Terrible App - Has a Mind if it’s Own

DO NOT USE THIS APP - I selected my movie and time and put in my credit card - they charge $1.50 service charge per ticket. No problem EXCEPT the app changed my time without my knowing it until the actual ticket came up. They refunded it but they DO NOT REFUND THE SERVICE CHARGE. Just call the theater and book your seats on the phone and you’ll get the time and date you want + no service fee. The above happened twice on the same day where it changed what I had entered and they stole $7.50 in service charges that they will not refund even though their app malfunctioned. Just avoid the app and call in for your seats and all will be good and you’ll be $$$ ahead.

12 months ago, Will2116

The checkout screen needs to a little work

So after you selected the movie, date and time for the movie, and the seats, you arrive at the checkout screen to pay. The checkout screen tells you to review your order, but it only shows the number of tickets and the total amount that you need to pay. The actual details of your order (i.e., the movie, date, time and selected seats) aren’t shown. This type of information should be displayed on that screen to prevent a consumer from making errors. I’m frequent patron of Alamo and I’m sure you guys will fix this.

2 years ago, tiersforfears

Annoying error

App is fine overall but there is this annoying error that happens when I purchase a ticket. It says that my purchase could not be completed/something went wrong even though it was successful. The error messaging also prompts you to try again, which has lead to buying duplicates before. Luckily refunds are easy but it’s vvvvvvv annoying.

10 months ago, NDi108

Ticket Purchases Not Showing

Over the past few months, I have been experiencing issues with the Alamo app. For starters, I am not able to see it my ticket purchases in the app until the day of the actual movie showing. this is a huge inconvenience because I need to request a refund for one of my tickets and I cannot do so because it’s not showing in the app that I actually purchased a ticket. In addition, you are not allowed to leave seats open in between each other. Therefore, you are forced to pick seats next to other people. Alamo needs to fix this right away.

11 months ago, JJHZZ

Would love to have notifications

The app is easy and so far working very well. However, would love to have the option of turning on notifications for upcoming shows I bought. So far, there’s a banner on the bottom, when you open the app, that reminds you of whatever show you have coming up next. But there is no notification on the phone level.

8 months ago, tC Benz

Apple wallet support

I personally haven’t had issues with using the app, but will there eventually be support to add our purchases movie tickets to applet wallet? It would be highly convenient so that I would only have to open the ticket from the Lock Screen vs. having to take steps to unlock the iPhone, navigate to the app, open the app, and then pull up the ticket within the app.

2 years ago, Tinykin

Love Alamo but…

We would love it if there were push notifications to remind us when we have a movie schedules. We see so many and get busy with our lives we’ll often forget to set a reminder for ourselves when we have a movie scheduled. I’d love to just see a pop up an hour or so ahead of time so we can make it on time.

4 years ago, ForCrimson&Blue

Pretty bummed

The app looks and operates great, but I’m saddened by its straightforwardness. Whereas The Alamo experience is vibrant and fun and full of things to see, the app offers only to sell you a ticket to a movie. I would love a schedule plus a part of the front page dedicated to upcoming events at The Alamo so we never miss one of those unique Alamo experiences. Clicking on an event tells you all about it and what to bring or expect. There should be a merch shop for all the Alamo swag you could ever want. There should also be an “Limited Time” menu look so we can see what specialty made dishes to pair with certain movies that are currently at the theatre. Drink specials as well for our theatre should be viewable. There is so much more life to be added to this app. The design is great. The icon is great and the splash page when opening the app is great. Just Alamo-ize it.

4 years ago, ZZZZXQWE

So so app

UI is fine and picking seats is easy but what would be really nice is having the ability to link multiple Alamo reward accounts to a single ticket purchase would be really nice; as I frequently purchase multiple tickets so we can all have adjacent seats. Right now the only way others can get the credit for the movie is waiting in like at the box office which negates the use of the app.

7 months ago, Bearded Denverite

Meh

The App overall has a fine UI but the UX is definitely not the greatest. The app is pretty laggy and the vault (payment) method they are using for season pass membership is not the same as the payment method stored in the app itself. I had my fiancés account cancelled because the payment method stored in the app is not how they charge the card and cancelled her account. Please push out an update to update payment on file and where our CC’s are being stored in different systems.

11 months ago, Late night eater

unable to subscribe to season pass

Browsed showtimes and bought two tickets without issues. Nice. But when I try to subscribe to Season Pass, after tapping "select" under the highest tier option, nothing happens and there is no "continue" or "purchase" button to tap. "Select" is highlighted for some time, but scrolling the screen returns it to unhighlit state. When clicking on the support button in app store it assumes I'm in Austin, which is why I'm writing all this now.

4 years ago, yayforboo

The app only works on wifi

The app is great ONLY if you’re on wifi. If I try to search a movie while we’re driving, or even pull up my ticket at the theatre it doesn’t work. I have unlimited data and it won’t work off wifi. Someone explain this to me please. I’ve learned to start snapping a pic of my ticket once I purchase off the app, but it sort of defeats the purpose of the app if it doesn’t even work at the theatre to pull up a ticket. We live in Austin y’all. I’m sure someone knows somebody who can fix this. It’s been like this going on a minute now.

4 years ago, DactylCakes

Season pass issue!!

App is crashing with new update. It’s the only way you can use a season pass, which is crazy. You can’t get a ticket with season pass online or at the theater. So if you are paying for a season pass you can’t use it all!! Even if I try to buy a ticket without season pass it crashes.

5 years ago, The Crazy Horse1

Doesn’t work and still charges you

First experience with this app is very disappointing. Try to book tickets they charge my credit card twice and then said sorry your tickets didn’t go through your order was canceled and we probably charged you. Did not say have to recover the money from the charge and there’s no way out of it in the app. Called Alamo Drafthouse no one there knows what to do seems like a scam to me. Maybe this is it really Alamo Drafthouse app stay away don’t download probably just a virus that takes your money.

5 years ago, Ro-licious

Works fine for buying tickets.

I’ve used it for the better part of a year with no major issues. Haven’t tried using a gift card with it, but I’m happy with the basic functionality of browsing movie times and then purchasing tickets.

5 years ago, showtimeson

Citibank Card Declines

app WAS great for me when this issue wasn’t a problem, but if you’re paying with a citibank card your purchases automatically decline (also through the website). citibank specifies that in alamo’s transaction doesn’t include a name on the transaction memo and citi automatically recognizes that as fraud. if they would update that small feature, i’d give this app another star.

5 years ago, mxp300

Glitches

There are too many glitches with this app. The most annoying/frustrating/crappy thing is it gave me an error when I tried to purchase tickets. You would think an error meant it didn’t go through right? Wrong. I tried to purchase tickets again and got the same error. I decided to purchase tickets at the theater and looked at my settings in the app and saw I had tickets. Both payments went through. Request a refund right? No big deal. Well they don’t refund the $6 booking fee.

2 months ago, evanseesred

Love Alamo, but why not notify us about events?

My biggest issue is that I never am notified about upcoming events and one offs. Why not send out push notifications when new events are announced? Every time I look, all the cool screenings are sold out. I think the difference between me renewing my season pass and cancelling will be this feature. Please allow us to opt in for push notifications about upcoming events!

1 year ago, Koji Suja

Great App, Poor Product Management

I use the app quite regularly but what I find annoying is the $1.79 convenience fee that is taxed at .15¢. Why does this even exist? The optics just makes it appear like a greedy revenue stream from an otherwise awesome company. Please get sales and marketing out of product management. They ruin your brand with dumb stuff like this.

4 months ago, student at Rutgers Newark

Please add Apple Wallet support!

I’m currently subscribed to both AMC’s A-list as well as Alamo Season Pass. AMC allows me to add my tickets to my Apple wallet, which allows for quick and easy access from my Lock Screen, as well as provide a place where all my tickets are stored. Alamo is severely lacking in this regard, requiring me to open the Alamo app in order to locate my tickets.

4 years ago, ZoyaBee

Interface obscures fees

The Alamo app hides how much Alamo charges for service fees in tickets. Because AMC has such an excellent policy, I was assuming that my service fees were getting refunded (along with the ticket price) when I cancelled a ticket 2 hours before the show. That refund is actually NOT happening. Because Alamo hides the original ticket prices after a refund, this nickel-and-dime policy was unclear to me for quite a while.

4 years ago, Gingydilly

Great when it works

I have had little problems with the app overall until now. I can’t access my rewards due to the fact that the graphics on that screen aren’t loading. It’s hard to choose a buy one get one free ticket when you can’t see the list of movies and the reward conveniently expires the same day.

1 year ago, Jersey07042

Doesn’t Show times for “The Big Show”

The app works reasonably well. I haven’t received any points or offers after making my purchases through the app, so I don’t how I am supposed to earn points. My biggest concern is, I can’t see any options for my local Alamo Drafthouse “Big Show” movie times why is that?

4 months ago, Springrolled

Ticket not loading for SP holders

The app works for most things except time-gated tickets booked through season pass. I’ve never been able to get my tickets to load when I arrive at the theater up to 30m before showtime, and an associate always has to clear me manually.

4 years ago, DannyVee

If you know, you know

What can I really say? If you know, you know. A must have for any frequenter of a Drafthouse, see all showings and times for any date, but and reserve seats in advance, check your Victory standing and Season Pass~~~

5 years ago, Danwakeem

Solid app

This app is solid. I agree with people in saying it would be nice if you could order from the app somehow but the app works fine as is. Also Alamo is the best theater on the planet. I love movies and have been to a lot of theaters but nothing comes close to Alamo 🤘🏿

4 years ago, DJRoe

No Apple Wallet support?

I like this app fine. It works, and I’ve never had a problem finding showtimes, selecting seats or purchasing tickets. But if there’s an ability to add purchased tickets to Apple Wallet, I can’t find it. Adding that functionality would kick this review up from ⭐️⭐️⭐️⭐️ to ⭐️⭐️⭐️⭐️⭐️ !!

5 years ago, Ycgonzalez

Ordering food on app

We’d love to be able to order food while on our way to the theatre or even sitting down without having to wait for someone to take our order. Also, family rewards instead of individuals would be great!

4 years ago, DJ ATM

Sheesh

It would be really wonderful if you remembered my card while I’m logged in. But when you don’t remember it would be even more wonderful if your card scanner actually worked. I sat there for 8 min trying to scan my card. 8 mins, big deal right? Should have had the card attached to my account.

6 months ago, BizzyBee1234

App broken

An update to the App has broken the interface. As a season pass holder it makes the app and the subscription useless. I cannot switch between theaters or movie dates on the scrolling list at the top. The options will slide left to right but there is no way to click an option. It’s like the selections are just text with no button feature at all.

2 years ago, Indigo40

I haven’t moved, Alamo

Every time I log in, it asks me to if it can use my location or to my select location. Every. Single. Time. It’s so frustrating! Other than that, purchasing tickets is really easy. I just wish that glitch would be fixed.

5 years ago, Satnismymotor

Great app if it wouldn’t make my phone freeze

When the app works smoothly and loads quickly under normal network condition/WiFi its really great and well designed. Too often unfortunately after the app splash/loading screen comes up, the app freezes and then makes my whole phone frozen/un-usable for 30 second or so. I’m using an iPhone 7, 120gb model.

2 years ago, Kamiasade

Good idea terrible execution

It’d be half decent if the decent half was functionality instead of just fluff and presentation. It’s baffling how often calls crash using this thing. Why would anyone use something so unstable to purchase anything when it can’t even recall purchased items 60% of the time?

5 years ago, Kiggles

You guys are so awesome but plz add Apple Pay!!

Both your app and your website should really accept Apple Pay as a payment method, this makes it so much easier and lower risk to your customers! Please implement this ASAP!!

1 year ago, VonnieDeer

Used to be great

App used to work great. Recently it started to stop showing me my tickets to upcoming shows. I now have to just rely on my email confirmations which isn’t a huge deal but it supposed to show on the app. When they seem to disappear it makes me worry I don’t have my tickets anymore.

3 years ago, DeeDuDs

App fixed everything working

I just checked to see if it was still crashing but it works now

4 years ago, CitizenInsane27

Clean, but needs integration.

Love the look and style of the app, lots of great design and beautiful layouts. Finding movie times and seats is easy enough and the diagrams are less confusing than most theatre apps. During checkout however I wish there was integration for iOS functions such as Apple Pay so I can use Apple Pay Cash to request the funds to purchase the tickets from friends and directly apply it to the purchase. Also, wallet support for tickets would then be nice as well.

3 months ago, woof739384

Absolute garbage

I love Alamo but the app is hot garbage. When I try to check out I get an error message that something went wrong. Then when someone else tries to buy those tickets on my behalf they are not available. Kind of defeats the purpose of having the app if I can’t buy tickets and they get held hostage when someone else tries to buy them afterwards.

4 years ago, bobbXha

the latest version of the app never loads anymore

as a frequent patron of the drafthouse, i had grown accustomed to using their mobile app to browse the schedules for the 6 locations in the austin area, but more importantly to remind me when i've bought tickets to one of their screenings, but with this latest version of the app, it crashes upon attempting to launch it every time. i've force-quit & relaunched it. i've performed hard resets of my iphone 6s. i've even uninstalled/reinstalled it. nada. and with the gradual roll-out of their long-awaited season pass program & learning that it requires using the mobile app to redeem, it is very distressing that the app never works for me anymore.

4 years ago, TokenGirl55

Great

Love this app, just a small nitpick, I miss having the run times on movies, it helps me plan. Plus having it all in one place helps me from getting distracted and not actually purchasing a ticket.

Description

Faster. Smarter. And soooo good lookin’. The official Alamo Drafthouse app has been rebuilt from the ground up to get you into your seat quicker and easier than ever before. With elegant, intuitive design and a host of new features (plus many more on the way), this is your new favorite way to enjoy your experience at Alamo Drafthouse. * Skip the lines. No need to visit a kiosk, a box office or your office printer. Head straight into the theater and have a seat. * Keep your wallet in your pocket. Securely save your credit card details to the Card Vault. * Find your favorite seat. Easily flip through showtimes to see which seats are available before you buy your tickets. * Not feeling it tonight? Get a refund directly on the app up to one hour before the showtime. * Snag some stuff. Add limited edition Alamo Drafthouse and Mondo merchandise to your purchase with just a touch. * Dig deeper. Watch movie trailers, see what's playing, and scope out what's trending. * 24/7 access to your Victory account. Check your rank, earn rewards, and use them directly in the app. Never visited an Alamo Drafthouse location? We’ve got locations across the country, delivering the best film, food, and drink all in one seat. Learn more about us at drafthouse.com, facebook.com/alamodrafthouse, twitter.com/alamodrafthouse, or instagram.com/drafthouse. Ashburn, VA | Austin, TX | Charlottesville, VA | Corpus Christi, TX | Dallas, TX | Denver, CO | El Paso, TX | Houston, TX | Kansas City, MO | Laredo, TX | Los Angeles, CA (coming soon!) | Lubbock, TX | New Braunfels, TX | New York, NY | Omaha, NE | Phoenix, AZ | Raleigh, NC | San Antonio, TX | San Francisco, CA | Springfield, MO | Winchester, VA | Yonkers, NY