I agree with Henryboy, progress should show aqua card, not level information, as well as available make up days could be previewed, maybe instructors information such as schedules & substitute notifications so we have opportunity to reschedule
Honestly the app seems like it was rushed and released before it was ready. It also fees extremely dumbed down from the mobile site they used before the app. But the app is always wanting me to turn on my location every time I open it, sometimes it takes 30-45 seconds for the app to load and show the Home Screen, and it will send multiple notifications of the same thing, sometimes as many as 6 or 7 notifications back-to-back of the same thing. Overall it just looks bland and juvenile (which I guess makes sense for the company), it feels rushed, and it takes multiple steps to see full progress whereas before it was all right in front of you. Not impressed. **Update 1/9/23** It’s getting even worse. Now I try logging in and I can’t view my child’s information, class schedule, journey history, etc. I understand the app is still relatively new (been out for almost 2 months now, though) but come on. At least make a decent product if you’re going to force parents to use it.
The app is great and very convenient! The only issue I have is that Level 3 classes are divided into Older and Younger groupings. This means that even though my son can attend either Older or Younger groups for makeup classes, I can only see the Older schedule on the app (because that’s the group he’s officially scheduled with). I would love to be able to see both sets at the same time. It’s so much easier to see in front of me what’s actually available than to call and have someone read out available times.
I wish that the options for make-up classes could be seen BEFORE the class is cancelled so that we can weigh our options. Also, I would like to be able to schedule the make-up classes for further out than 1 week from cancelling. For example, I cancelled a class originally scheduled for 9 days from now. I would ideally like to reschedule it for 8 or 10 days from now, but the only options that the app gives are in the next 7 days, and I cannot see any dates beyond that.
App only allows you to schedule makeup lessons if a child is enrolled in regular lessons (at least once weekly). Very inconvenient if you decide to actually use your makeup lessons in lieu of weekly enrollment since you have to call to check availability every day to find lessons. Otherwise the app is well designed and convenient. We use it all the time for our other child who is enrolled in weekly lessons. It’s a shame because it would save us and the local Aqua Tots team a lot of time on the phone if the app supported scheduling makeups properly. Cannot recommend the app for that reason.
Really nice app, but having issues after child changed levels
We are really loving the app so far- it is so nice to be able to cancel, see coaches, see how many kids are enrolled etc. I think it would be nice if the report cards went digital as well. The only issue we are having is that once the child moved up, the makeups still show for the previous level and our location can’t figure out how to fix it.
The app will not update swimming progress via the dials. I have removed the app, reinstalled the app and confirmed with the manager what the progress stars should be, and they confirmed she has much more progress than is being tracked…however our app still only shows the progress dials from over a month ago…will an app update be coming soon to correct this? Seeing progress is one of my child’s favorite things about progressing her swimming at Aqua Tots and this app does not allow her (or us) to see that…
I am glad Aqua-Tots made decision to launch an app. For the initial launch, i think features that are made available are good. Given the policy change, preview of total make ups available would have, made this app perfect. I am sure this is under consideration. Nevertheless great job by Dev team (clean App layout and user friendly screens). Kudos to you!
When clicking on ‘progress’ there is general information about each level. There is no aqua card. Also, when clicking on ‘app information’ in the App Store, the link brings us to the aqua tots website. Where do we go to submit feedback? Here?
Rescheduling is a great option, except it is limited to only a month ahead and rescheduling is limited to a one week period ahead of the day. Not flexible enough!
The progress tab is only general information. If your location does not do physical cards and it’s not on the app where do you see that type of information. Agree with others it’s rushed. Also why does it keep asking for the location to be on all the time. That does not seem necessary.
App usually freezes and fails to load. I have to delete and reinstall app almost every other day to get it to work. I do love the content but getting it to work without freezing is the negative part.
I type in my email and then another screen comes up to put in a code. I put in the code and then nothing happens. There is no enter or continue button. How do I get to the next screen without an enter or continue button? Essentially i am stuck without being able to get to the next screen after the code is entered. I called the aquatots location and they said the app just launched this week and there are kinks. Maybe in a few weeks I’ll try to download the app and see if it works then.
Life is busy, but swim lessons should be easy! Parents have trusted Aqua-Tots to teach their children how to swim since 1991 at more than 130 convenient locations across 25 states. Today, managing your swim schedule is simple with the Aqua-Tots app, where you can view your schedule, cancel an upcoming class, schedule a make-up lesson, receive reminders, and so much more! With year-round lessons for children four months to 12 years old, parents can now breathe easier knowing their children are safe and confident around the water. View Your Schedule With so many activities to juggle, your swim schedule is at your fingertips. View upcoming classes and see which friendly instructor will be welcoming your tot into the pool. Cancel an Upcoming Class Whether your little one gets sick or you plan a well-deserved family vacation, cancel an upcoming class quickly and conveniently. Schedule a Make-up Lesson Aqua-Tots' make-up policy means that your missed lessons will be waiting for you. Reserve the days and times that work for your schedule, so your little one can continue their Swim Journey. Receive Lesson Reminders Day-to-day schedules can spin on a dime with little ones. Get notifications to keep your upcoming classes top of mind. Track Progression Your child’s Swim Journey is in your hands. Literally! Follow along on their Aqua-Card to see what skills they’ve mastered and which ones they’re still working toward on their journey to safe and confident swimming. (Aqua-Card access varies by location.)
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